{"id":383941,"date":"2026-08-27T08:54:16","date_gmt":"2026-08-27T07:54:16","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=383941"},"modified":"2026-08-27T08:54:16","modified_gmt":"2026-08-27T07:54:16","slug":"dtest-festival-za-vsechny-penize","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=383941","title":{"rendered":"dTest: Festival za v\u0161echny pen\u00edze"},"content":{"rendered":"
T\u011b\u0161ili jste se na obnoven\u00fd Hip Hop Kemp, ale t\u011bsn\u011b p\u0159ed kon\u00e1n\u00edm jste se dozv\u011bd\u011bli, \u017ee jej organiz\u00e1tor zru\u0161il? Pokud ano, jste nejsp\u00ed\u0161e jednou z\u00a0p\u0159ibli\u017en\u011b 2200 osob, kter\u00e9 si zakoupily vstupenku. P\u0159esto\u017ee se organiz\u00e1tor zav\u00e1zal, \u017ee l\u00edstky z\u016fstanou platn\u00e9 i pro p\u0159\u00ed\u0161t\u00ed ro\u010dn\u00edk, n\u011bkte\u0159\u00ed n\u00e1v\u0161t\u011bvn\u00edci ji\u017e ztratili d\u016fv\u011bru a \u017e\u00e1daj\u00ed vr\u00e1cen\u00ed pen\u011bz. Po\u0159adatel sice uvedl, \u017ee vstupenky bude na \u017e\u00e1dost refundovat, ale rovn\u011b\u017e tvrd\u00ed, \u017ee inkasovan\u00e9 pen\u00edze ji\u017e investoval do akce. Na co m\u00e1te v\u00a0p\u0159\u00edpad\u011b zru\u0161en\u00ed kulturn\u00ed akce n\u00e1rok? A jak z\u00edskat pen\u00edze zp\u011bt?<\/h6>\n
Neru\u0161\u00edme, jen p\u0159esouv\u00e1me!<\/strong><\/h6>\n

\"\"V\u00a0minulosti jsme se n\u011bkolikr\u00e1t setkali se situac\u00ed, kdy po\u0159adatel danou akci p\u0159esunul. N\u011bkdy bylo takov\u00e9 p\u0159esunut\u00ed v\u00a0\u0159\u00e1du t\u00fddn\u016f, bohu\u017eel v\u0161ak nen\u00ed v\u00fdjimkou, \u017ee je akce prakticky zru\u0161ena. Aby po\u0159adatel nemusel \u010delit hromadn\u00e9mu vracen\u00ed uhrazen\u00e9ho vstupn\u00e9ho, ozn\u00e1m\u00ed, \u017ee vstupenky bude mo\u017en\u00e9 vyu\u017e\u00edt za rok. To se stalo i v p\u0159\u00edpad\u011b Hip Hop Kempu, nicm\u00e9n\u011b n\u00e1sledn\u011b po\u0159adatel\u00e9 doplnili, \u017ee na \u017e\u00e1dost budou vstupenky refundovat.<\/p>\n

\u201ePokud po\u0159adatel jednostrann\u011b zm\u011bn\u00ed term\u00edn kulturn\u00ed akce, jedn\u00e1 se o podstatnou zm\u011bnu smlouvy. Spot\u0159ebitel\u00e9 v takov\u00e9m p\u0159\u00edpad\u011b nemusej\u00ed n\u00e1hradn\u00ed term\u00edn p\u0159ijmout a mohou od smlouvy odstoupit. V praxi to znamen\u00e1, \u017ee maj\u00ed pr\u00e1vo po\u017eadovat vr\u00e1cen\u00ed pln\u00e9 ceny vstupenky,\u201c<\/em>\u00a0vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Pen\u00edze zp\u011bt by m\u011bli logicky obdr\u017eet tak\u00e9 v\u00a0p\u0159\u00edpad\u011b zru\u0161en\u00ed akce, a to i bez \u017e\u00e1dosti.<\/p>\n

Sliby m\u00e1me, p\u0159ijdou i pen\u00edze?<\/strong><\/h6>\n

Jak ji\u017e bylo uvedeno, po\u0159adatel sl\u00edbil, \u017ee bude pen\u00edze za vstupenky na \u017e\u00e1dost vracet. Spot\u0159ebitel\u016fm proto doporu\u010dujeme po\u0159adatele kontaktovat a po\u017eadovat pen\u00edze zp\u011bt. Pokud by v\u0161ak pen\u00edze vr\u00e1ceny nebyly, p\u0159\u00edpadn\u011b by spole\u010dnost p\u0159estala komunikovat, m\u016f\u017ee spot\u0159ebitel podat \u010cesk\u00e9 obchodn\u00ed inspekci n\u00e1vrh na mimosoudn\u00ed \u0159e\u0161en\u00ed sporu. Ta sice nem\u016f\u017ee vr\u00e1cen\u00ed pen\u011bz z\u00e1vazn\u011b na\u0159\u00eddit, nicm\u00e9n\u011b p\u0159inejmen\u0161\u00edm prok\u00e1\u017eete odhodl\u00e1n\u00ed vym\u00e1hat sv\u00e1 pr\u00e1va. Pokud po\u0159adatel ani pot\u00e9 pen\u00edze nevr\u00e1t\u00ed, m\u016f\u017ee je z\u00e1kazn\u00edk vym\u00e1hat \u017ealobou na vyd\u00e1n\u00ed bezd\u016fvodn\u00e9ho obohacen\u00ed.\u00a0\u201eP\u0159ed pod\u00e1n\u00edm \u017ealoby doporu\u010dujeme spot\u0159ebitel\u016fm, aby zaslali p\u0159ed\u017ealobn\u00ed v\u00fdzvu, d\u00edky kter\u00e9 pot\u00e9 budou moci po\u017eadovat i n\u00e1klady soudn\u00edho \u0159\u00edzen\u00ed,\u201c<\/em>\u00a0doporu\u010duje Hek\u0161ov\u00e1.<\/p>\n

Smlouva s\u00a0prost\u0159edn\u00edkem<\/strong><\/h6>\n

U kulturn\u00edch akc\u00ed se st\u00e1v\u00e1, \u017ee spot\u0159ebitel\u00e9 zakoup\u00ed l\u00edstky p\u0159es zprost\u0159edkovatele, kter\u00fd pro n\u011b l\u00edstky u po\u0159adatele nakoup\u00ed, p\u0159\u00edpadn\u011b s\u00e1m po\u0159adatel takov\u00e9ho zprost\u0159edkovatele p\u0159\u00edmo pov\u011b\u0159\u00ed prodejem. Je mo\u017en\u00e9 v\u00a0takov\u00e9m p\u0159\u00edpad\u011b po\u017eadovat pen\u00edze po zprost\u0159edkovateli? \u010casto bohu\u017eel nikoliv, nebo\u0165 zprost\u0159edkovatel zpravidla nevystupuje jako smluvn\u00ed strana, ale zaji\u0161\u0165uje sp\u00ed\u0161e technick\u00fd prodej vstupenek. I v\u00a0takov\u00e9 situaci je tedy nutn\u00e9 obr\u00e1tit se p\u0159\u00edmo na po\u0159adatele dan\u00e9 akce, kter\u00fd na\u0161e pen\u00edze, by\u0165 zprost\u0159edkovan\u011b, obdr\u017eel.<\/p>\n

Nev\u00edte si rady? Poradna je tady!<\/strong><\/h6>\n

V\u00a0p\u0159\u00edpad\u011b, \u017ee si nejste jisti sv\u00fdm n\u00e1rokem \u010di postupem, a\u0165 u\u017e v\u00a0p\u0159\u00edpad\u011b zru\u0161en\u00e9 kulturn\u00ed akce, nebo jin\u00e9ho spot\u0159ebitelsk\u00e9ho probl\u00e9mu, m\u016f\u017eete se obr\u00e1tit na spot\u0159ebitelskou pr\u00e1vn\u00ed poradnu organizace dTest na \u010d\u00edsle 299\u00a0149\u00a0009, p\u0159\u00edpadn\u011b elektronicky pomoc\u00ed formul\u00e1\u0159e na str\u00e1nce\u00a0dtest.cz\/poradna<\/a><\/strong>.\u00a0\u201eNa\u0161e pr\u00e1vn\u00ed poradna je bezplatn\u00e1 a je spot\u0159ebitel\u016fm k\u00a0dispozici ka\u017ed\u00fd v\u0161edn\u00ed den od 9 do 17 hodin. Pokud zrovna poradce nezastihnete, zavol\u00e1 v\u00e1m zp\u011bt, jakmile to bude mo\u017en\u00e9,\u201c<\/em>\u00a0uzav\u00edr\u00e1 Hek\u0161ov\u00e1 z\u00a0dTestu.<\/p>\n

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