{"id":380618,"date":"2026-07-20T09:27:57","date_gmt":"2026-07-20T08:27:57","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=380618"},"modified":"2026-07-20T09:27:57","modified_gmt":"2026-07-20T08:27:57","slug":"dtest-nove-cislo-stare-kontakty","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=380618","title":{"rendered":"dTest: Nov\u00e9 \u010d\u00edslo, star\u00e9 kontakty"},"content":{"rendered":"
Mnoho spot\u0159ebitel\u016f si ponech\u00e1v\u00e1 sv\u00e9 telefonn\u00ed \u010d\u00edslo po cel\u00fd \u017eivot. Ne ka\u017ed\u00fd, kdo z\u00edsk\u00e1 nov\u00e9 \u010d\u00edslo, ale za\u010d\u00edn\u00e1 \u00fapln\u011b od nuly. M\u016f\u017ee se st\u00e1t, \u017ee mu za\u010dnou chodit zpr\u00e1vy nebo hovory ur\u010den\u00e9 n\u011bkomu, koho v\u016fbec nezn\u00e1. Jde jen o n\u00e1hodn\u00e9 omyly, nebo maj\u00ed tato \u010d\u00edsla svou historii?<\/h6>\n

\"\"V\u00a0na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradn\u011b jsme se ned\u00e1vno setkali s\u00a0p\u0159\u00edpadem, kdy se spot\u0159ebiteli na nov\u011b z\u0159\u00edzen\u00e9 \u010d\u00edslo oz\u00fdvali nezn\u00e1m\u00ed lid\u00e9. Nejednalo se p\u0159itom o nevy\u017e\u00e1dan\u00fd telemarketing ani podvodn\u00e9 zpr\u00e1vy s c\u00edlem vyl\u00e1kat pen\u00edze. \u0160lo o lidi, kte\u0159\u00ed m\u011bli toto \u010d\u00edslo ulo\u017een\u00e9 a v minulosti jej b\u011b\u017en\u011b pou\u017e\u00edvali ke komunikaci s jeho p\u0159edchoz\u00edm u\u017eivatelem. Spot\u0159ebitelem vybran\u00e9 \u010d\u00edslo toti\u017e u\u017e d\u0159\u00edve vyu\u017e\u00edval n\u011bkdo jin\u00fd.<\/p>\n

Jak oper\u00e1to\u0159i p\u0159id\u011bluj\u00ed telefonn\u00ed \u010d\u00edsla?<\/strong><\/h6>\n

\u201eOper\u00e1to\u0159i si nemohou telefonn\u00ed \u010d\u00edsla vytv\u00e1\u0159et ani vyb\u00edrat libovoln\u011b. Mohou p\u0159id\u011blovat pouze \u010d\u00edsla z\u00a0rozmez\u00ed \u010d\u00edsel, kter\u00e1 jim byla p\u0159id\u011blena \u010cesk\u00fdm telekomunika\u010dn\u00edm \u00fa\u0159adem,\u201c\u00a0<\/em>vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Z\u00a0t\u011bchto p\u0159id\u011blen\u00fdch \u010d\u00edsel pak oper\u00e1to\u0159i jednotliv\u00e1 \u010d\u00edsla nab\u00edzej\u00ed sv\u00fdm z\u00e1kazn\u00edk\u016fm.<\/p>\n

Pr\u00e1v\u011b proto b\u00fdvaj\u00ed n\u011bkter\u00e9 \u010d\u00edseln\u00e9 p\u0159edvolby, tedy prvn\u00ed t\u0159i \u010d\u00edslice telefonn\u00edho \u010d\u00edsla, spojov\u00e1ny s konkr\u00e9tn\u00edm oper\u00e1torem. To v\u0161ak neplat\u00ed bez v\u00fdjimky, proto\u017ee z\u00e1kazn\u00edk si m\u016f\u017ee p\u0159i p\u0159echodu k jin\u00e9mu oper\u00e1torovi sv\u00e9 telefonn\u00ed \u010d\u00edslo zachovat.<\/p>\n

P\u0159ehled \u010d\u00edseln\u00fdch rozsah\u016f p\u0159id\u011blen\u00fdch jednotliv\u00fdm oper\u00e1tor\u016fm je dostupn\u00fd na str\u00e1nk\u00e1ch\u00a0\u010cesk\u00e9ho telekomunika\u010dn\u00edho \u00fa\u0159adu<\/a>.<\/strong><\/p>\n

Pokud si z\u00e1kazn\u00edk z\u0159izuje nov\u00e9 telefonn\u00ed \u010d\u00edslo, oper\u00e1tor mu m\u016f\u017ee d\u00e1t na v\u00fdb\u011br z n\u011bkolika voln\u00fdch \u010d\u00edsel.\u00a0\u201eN\u011bkte\u0159\u00ed oper\u00e1to\u0159i z\u00e1rove\u0148 nab\u00edzej\u00ed za p\u0159\u00edplatek takzvan\u00e1 zlat\u00e1 \u010d\u00edsla, kter\u00e1 jsou snadno zapamatovateln\u00e1 d\u00edky specifick\u00fdm \u010d\u00edseln\u00fdm kombinac\u00edm, nap\u0159\u00edklad opakuj\u00edc\u00edm se \u010d\u00edslic\u00edm nebo pravideln\u00fdm \u010d\u00edseln\u00fdm vzor\u016fm,\u201c\u00a0<\/em>dopl\u0148uje Eduarda Hek\u0161ov\u00e1.<\/p>\n

Recyklace telefonn\u00edch \u010d\u00edsel?<\/strong><\/h6>\n

Rozhodne-li se z\u00e1kazn\u00edk zm\u011bnit oper\u00e1tora bez p\u0159enesen\u00ed telefonn\u00edho \u010d\u00edsla nebo smlouvu zcela ukon\u010dit, telefonn\u00ed \u010d\u00edslo z\u016fst\u00e1v\u00e1 oper\u00e1torovi. Ten ho pak m\u016f\u017ee nab\u00eddnout dal\u0161\u00edm z\u00e1kazn\u00edk\u016fm. Z\u00e1kon takov\u00fd postup a p\u0159esn\u00e1 pravidla v\u00fdslovn\u011b neupravuje, z\u00e1rove\u0148 jej ale ani nevylu\u010duje. Pokud by takov\u00fd postup nebyl dovolen, v\u00a0praxi by mohlo doj\u00edt k postupn\u00e9mu vy\u010derp\u00e1v\u00e1n\u00ed dostupn\u00fdch telefonn\u00edch \u010d\u00edsel, proto\u017ee uvoln\u011bn\u00e1 \u010d\u00edsla by nebylo mo\u017en\u00e9 znovu vyu\u017e\u00edt.<\/p>\n

Z\u00e1rove\u0148 je t\u0159eba dodat, \u017ee telefonn\u00ed \u010d\u00edslo by nem\u011bl oper\u00e1tor d\u00e1le nab\u00edzet ihned po z\u00e1niku smlouvy. Pokud \u00fa\u010dastn\u00edk smlouvu vypov\u00ed, mus\u00ed mu podle z\u00e1kona umo\u017enit p\u0159enesen\u00ed \u010d\u00edsla k jin\u00e9mu oper\u00e1torovi nejm\u00e9n\u011b po dobu jednoho m\u011bs\u00edce ode dne z\u00e1niku z\u00e1vazku, pokud se tohoto pr\u00e1va s\u00e1m nevzd\u00e1. U p\u0159enesen\u00fdch \u010d\u00edsel, kter\u00e1 se vracej\u00ed zp\u011bt p\u016fvodn\u00edmu poskytovateli, nav\u00edc plat\u00ed povinnost odevzdat \u010d\u00edslo do 30 dn\u016f od z\u00e1niku pr\u00e1va \u00fa\u010dastn\u00edka na jeho p\u0159enesen\u00ed.<\/p>\n

Z t\u011bchto pravidel tedy vypl\u00fdv\u00e1, \u017ee telefonn\u00ed \u010d\u00edslo by nem\u011blo b\u00fdt znovu p\u0159id\u011bleno jin\u00e9mu z\u00e1kazn\u00edkovi minim\u00e1ln\u011b po dobu m\u011bs\u00edce (u p\u0159enesen\u00fdch \u010d\u00edsel po dobu m\u011bs\u00edce a 30 dn\u016f) po z\u00e1niku z\u00e1vazku ze smlouvy. Aby se p\u0159ede\u0161lo nep\u0159\u00edjemn\u00fdm komplikac\u00edm, bylo by vhodn\u00e9 tuto lh\u016ftu je\u0161t\u011b prodlou\u017eit.<\/p>\n

Pokud oper\u00e1tor telefonn\u00ed \u010d\u00edslo znovu uvede do ob\u011bhu, m\u011bl by podle na\u0161eho n\u00e1zoru dodr\u017eovat pravidla, kter\u00e1 zajist\u00ed transparentn\u00ed prost\u0159ed\u00ed v\u016f\u010di z\u00e1kazn\u00edk\u016fm. P\u0159i v\u00fdb\u011bru telefonn\u00edho \u010d\u00edsla by jej zejm\u00e9na m\u011bl upozornit, \u017ee jde o recyklovan\u00e9 \u010d\u00edslo, a uv\u00e9st tak\u00e9, po jak\u00e9 dob\u011b od jeho uvoln\u011bn\u00ed bylo znovu p\u0159id\u011bleno.<\/p>\n

Co kdy\u017e chod\u00ed nevy\u017e\u00e1dan\u00e9 kontakty?<\/strong><\/h6>\n

P\u0159\u00e1n\u00ed k narozenin\u00e1m, obchodn\u00ed sd\u011blen\u00ed od obchodn\u00edk\u016f nebo v\u00fdzvy k zaplacen\u00ed dluhu. S takov\u00fdmi zpr\u00e1vami ur\u010den\u00fdmi p\u0159edchoz\u00edmu u\u017eivateli telefonn\u00edho \u010d\u00edsla se m\u016f\u017ee nov\u00fd z\u00e1kazn\u00edk v\u00fdjime\u010dn\u011b setkat. Jak takovou situaci \u0159e\u0161it?<\/p>\n

V mnoha p\u0159\u00edpadech posta\u010d\u00ed odes\u00edlatele upozornit, \u017ee \u010d\u00edslo m\u00e1 nov\u00e9ho u\u017eivatele, nebo se odhl\u00e1sit z odb\u011bru obchodn\u00edch sd\u011blen\u00ed.\u00a0\u201ePokud nevy\u017e\u00e1dan\u00e9 SMS zpr\u00e1vy \u010di telefonn\u00ed hovory neust\u00e1vaj\u00ed, je vhodn\u00e9 obr\u00e1tit se na oper\u00e1tora a po\u017e\u00e1dat o p\u0159id\u011blen\u00ed jin\u00e9ho telefonn\u00edho \u010d\u00edsla,\u201c<\/em>\u00a0uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

 <\/p>\n

    \n
  • dTest, o.p.s<\/strong>. je nejv\u011bt\u0161\u00ed \u010deskou spot\u0159ebitelskou organizac\u00ed, kter\u00e1 v\u00a0\u010cR p\u016fsob\u00ed ji\u017e od roku 1992. Je vydavatelem spot\u0159ebitelsk\u00e9ho \u010dasopisu dTest, na jeho\u017e str\u00e1nk\u00e1ch jsou publikov\u00e1ny v\u00fdsledky nez\u00e1visl\u00fdch a objektivn\u00edch test\u016f produkt\u016f, varov\u00e1n\u00ed p\u0159ed nebezpe\u010dn\u00fdmi a zdravotn\u011b z\u00e1vadn\u00fdmi v\u00fdrobky, informace o spot\u0159ebitelsk\u00fdch pr\u00e1vech a rady, jak tato pr\u00e1va \u00fa\u010dinn\u011b uplat\u0148ovat. dTest je sou\u010d\u00e1st\u00ed mezin\u00e1rodn\u00ed organizace International Consumer Research and Testing (ICRT) a\u00a0evropsk\u00e9 spot\u0159ebitelsk\u00e9 organizace BEUC.<\/em><\/sub><\/li>\n
  • Poradensk\u00e1 linka \u010dasopisu dTest \u2013<\/strong> 299 149\u00a0009 \u2013 je v\u00a0provozu ka\u017ed\u00fd pracovn\u00ed den od 9 do 17 hodin a spot\u0159ebitel\u00e9 na n\u00ed mohou konzultovat s\u00a0pr\u00e1vn\u00edmi poradci dTestu nejr\u016fzn\u011bj\u0161\u00ed spot\u0159ebitelsk\u00e9 probl\u00e9my, a to za cenu b\u011b\u017en\u00e9ho tarifu vol\u00e1n\u00ed. Od spu\u0161t\u011bn\u00ed v\u00a0roce 2010 t\u00e9to mo\u017enosti vyu\u017eily ji\u017e desetitis\u00edce spot\u0159ebitel\u016f a poradensk\u00e1 linka \u010dasopisu dTest se tak stala prvn\u00ed a nejvyhled\u00e1van\u011bj\u0161\u00ed cestou k\u00a0\u0159e\u0161en\u00ed pot\u00ed\u017e\u00ed, se kter\u00fdmi se z\u00e1kazn\u00edci na trhu setk\u00e1vaj\u00ed.<\/em><\/sub><\/li>\n<\/ul>\n

    dTest<\/strong><\/p>\n

    \n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Mnoho spot\u0159ebitel\u016f <\/p>\n","protected":false},"author":2,"featured_media":380620,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2026\/07\/20\/ram-dtest-1.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/380618"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=380618"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/380618\/revisions"}],"predecessor-version":[{"id":380621,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/380618\/revisions\/380621"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/380620"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=380618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=380618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=380618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}