{"id":367380,"date":"2026-01-29T11:33:25","date_gmt":"2026-01-29T10:33:25","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=367380"},"modified":"2026-01-29T11:33:25","modified_gmt":"2026-01-29T10:33:25","slug":"aktuality-vlastni-online-obsluha-zakaznikum-pomuze-setrit-za-dodavky-elektriny-a-plynu-e-on-zavadi-plne-digitalni-produkt","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=367380","title":{"rendered":"AKTUALITY: Vlastn\u00ed online obsluha z\u00e1kazn\u00edk\u016fm pom\u016f\u017ee \u0161et\u0159it za dod\u00e1vky elekt\u0159iny a plynu. E.ON zav\u00e1d\u00ed pln\u011b digit\u00e1ln\u00ed produkt"},"content":{"rendered":"

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Spole\u010dnost E.ON uv\u00e1d\u00ed na trh nov\u00e9 produkty Online elekt\u0159ina a Online plyn, kter\u00e9 p\u0159in\u00e1\u0161\u00ed z\u00e1kazn\u00edk\u016fm jednu z nejv\u00fdhodn\u011bj\u0161\u00edch cen na trhu. Kl\u00ed\u010dem k atraktivn\u00ed cen\u011b je pln\u011b digit\u00e1ln\u00ed sjedn\u00e1n\u00ed a spr\u00e1va smlouvy prost\u0159ednictv\u00edm online n\u00e1stroj\u016f E.ON \u2013 samoobslu\u017en\u00e9ho port\u00e1lu a mobiln\u00ed aplikace Energie24 a minimalizace po\u017eadavk\u016f na asistovanou obsluhu \u2013 z\u00e1kaznickou linku a poradensk\u00e1 centra. E.ON si tento koncept vyzkou\u0161el u\u017e v letn\u00edch akvizi\u010dn\u00edch kampan\u00edch. Aktu\u00e1ln\u011b roz\u0161i\u0159uje mo\u017enost i pro st\u00e1l\u00e9 z\u00e1kazn\u00edky. Nov\u00fd produkt p\u0159in\u00e1\u0161\u00ed nov\u00e9 mo\u017enosti okam\u017eit\u00fdch \u00faspor za energie.<\/h6>\n

\"\"\u201eV dob\u011b, kde p\u0159i pohledu na velkoobchodn\u00ed trhy ne\u010dek\u00e1me rychl\u00e9 a razantn\u00ed zlev\u0148ov\u00e1n\u00ed, d\u00e1v\u00e1 smysl hledat \u00faspory v samotn\u00e9m zp\u016fsobu obsluhy. Online produkt umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm t\u011b\u017eit z ni\u017e\u0161\u00edch provozn\u00edch n\u00e1klad\u016f. D\u00edky digitalizaci sjedn\u00e1n\u00ed, fakturace a samoobsluhy um\u00edme nab\u00eddnout v\u00fdrazn\u011b lep\u0161\u00ed cenu ne\u017e u standardn\u00edch produkt\u016f,\u201c<\/em> \u0159\u00edk\u00e1 Jan Z\u00e1poto\u010dn\u00fd, m\u00edstop\u0159edseda p\u0159edstavenstva E.ON Energie. Z\u00e1kazn\u00edci nav\u00edc z\u00edskaj\u00ed fixaci na 2 roky, a tedy jistotu proti v\u00fdkyv\u016fm, kter\u00e9 velkoobchodn\u00ed trh st\u00e1le vykazuje.<\/p>\n

E.ON zav\u00e1d\u00ed online produkt v dob\u011b, kdy jsou na to jeho z\u00e1kazn\u00edci p\u0159ipraven\u00ed. Z\u00e1kazn\u00edci spole\u010dnosti E.ON jsou st\u00e1le v\u00edce digit\u00e1ln\u00ed. Elektronickou fakturu vyu\u017e\u00edv\u00e1 81 % z nich, 70 % m\u00e1 registraci do port\u00e1lu nebo aplikace a dv\u011b t\u0159etiny aktivn\u011b pou\u017e\u00edvaj\u00ed oboj\u00ed. Jen za uplynul\u00fd rok E.ON eviduje 5 milion\u016f p\u0159ihl\u00e1\u0161en\u00ed do port\u00e1lu a 400 tis\u00edc digit\u00e1ln\u011b odbaven\u00fdch po\u017eadavk\u016f. Lid\u00e9 nej\u010dast\u011bji m\u011bn\u00ed z\u00e1lohy, skrze aplikaci pod\u00e1vaj\u00ed samoode\u010dty a m\u011bn\u00ed zp\u016fsoby plateb nebo osobn\u00ed \u00fadaje. To jasn\u011b ukazuje, \u017ee online spr\u00e1va je pro z\u00e1kazn\u00edky pohodln\u00e1 a p\u0159irozen\u00e1.<\/p>\n

Online produkt bude dostupn\u00fd pro nov\u00e9 i st\u00e1vaj\u00edc\u00ed z\u00e1kazn\u00edky<\/h6>\n

\u201eOnline produkt je odpov\u011bd\u00ed na aktu\u00e1ln\u00ed tr\u017en\u00ed realitu. Z\u00e1kazn\u00edci cht\u011bj\u00ed transparentn\u00ed cenu, jistotu fixace a rychlou samoobsluhu bez \u010dek\u00e1n\u00ed na lince. D\u00edky digitalizaci m\u016f\u017eeme p\u0159en\u00e9st \u00faspory p\u0159\u00edmo do tarifu \u2013 a to je v sou\u010dasn\u00e9m trhu ten nejf\u00e9rov\u011bj\u0161\u00ed zp\u016fsob, jak \u0161et\u0159it,\u201c<\/em> dod\u00e1v\u00e1 Jan Z\u00e1poto\u010dn\u00fd.<\/p>\n

Produkt Online je dostupn\u00fd jak pro nov\u00e9 z\u00e1kazn\u00edky, tak nov\u011b tak\u00e9 pro ty st\u00e1vaj\u00edc\u00ed a sjednat si ho mohou na webov\u00fdch str\u00e1nk\u00e1ch spole\u010dnosti. \u201eV l\u00e9t\u011b jsme si tento koncept vyzkou\u0161eli v akvizi\u010dn\u00ed kampani a z\u00e1jem byl velik\u00fd. Proto nyn\u00ed roz\u0161i\u0159ujeme mo\u017enosti i pro na\u0161e st\u00e1vaj\u00edc\u00ed z\u00e1kazn\u00edky. Online produkt je ide\u00e1ln\u00ed volbou pro ty, kte\u0159\u00ed cht\u011bj\u00ed jednoduchost, flexibilitu a jednu z nejlep\u0161\u00edch cen na trhu. Nab\u00eddku online produkt\u016f chceme do budoucna d\u00e1l roz\u0161i\u0159ovat nap\u0159\u00edklad i o produkty Komplet, kter\u00e9 maj\u00ed v cen\u011b energie dal\u0161\u00ed slu\u017eby a u na\u0161ich z\u00e1kazn\u00edk\u016f jsou obl\u00edben\u00e9,\u201c<\/em> dod\u00e1v\u00e1 Radek Fi\u0161er, vedouc\u00ed prodeje energi\u00ed pro dom\u00e1cnosti spole\u010dnosti E.ON Energie.<\/p>\n

Kolik z\u00e1kazn\u00edci u\u0161et\u0159\u00ed?<\/h6>\n

P\u0159echod na nov\u00fd online tarif m\u016f\u017ee b\u00fdt pro z\u00e1kazn\u00edky E.ONu opravdu v\u00fdraznou \u00fasporou. Klient, kter\u00fd m\u00e1 aktu\u00e1ln\u011b nefixovanou cenu energie na z\u00e1kladn\u00edm cen\u00edku, dok\u00e1\u017ee p\u0159echodem na nov\u00fd digit\u00e1ln\u00ed produkt uspo\u0159it na dod\u00e1vce 1 MWh elektrick\u00e9 energie 551 K\u010d. Pro dom\u00e1cnost, kter\u00e1 elekt\u0159inu pou\u017e\u00edv\u00e1 pro b\u011b\u017enou spot\u0159ebu a ro\u010dn\u011b odebere 1,5 MWh elektrick\u00e9 energie je to ro\u010dn\u00ed \u00faspora t\u00e9m\u011b\u0159 1000 K\u010d. Ti, kte\u0159\u00ed elekt\u0159inu pou\u017e\u00edvaj\u00ed na oh\u0159ev vody a ro\u010dn\u011b odeberou kolem 4 MWh elektrick\u00e9 energie, uspo\u0159\u00ed 2 300 K\u010d a dom\u00e1cnost\u00ed s elektrick\u00fdm vyt\u00e1p\u011bn\u00edm a ro\u010dn\u00ed spot\u0159ebou 15 MWh u\u0161et\u0159\u00ed 8 400 K\u010d.<\/p>\n

U plynu je pak rozd\u00edl mezi standardn\u00edm cen\u00edkem s nefixovanou cenou a nov\u00fdm online produktem 309 K\u010d za jednu dodanou MWh. Pro dom\u00e1cnost, kter\u00e1 plyn pou\u017e\u00edv\u00e1 pro b\u011b\u017enou spot\u0159ebu a ro\u010dn\u011b odebere 4 MWh plynu je to ro\u010dn\u00ed \u00faspora 1 380 K\u010d. Ti, kte\u0159\u00ed plyn pou\u017e\u00edvaj\u00ed na oh\u0159ev vody a ro\u010dn\u011b odeberou kolem 7 MWh, uspo\u0159\u00ed 2 300 K\u010d a dom\u00e1cnost\u00ed s plynov\u00fdm vyt\u00e1p\u011bn\u00edm a ro\u010dn\u00ed spot\u0159ebou 24 MWh u\u0161et\u0159\u00ed 7 550 K\u010d.<\/p>\n

Z\u00e1kazn\u00edci u\u0161et\u0159\u00ed i v porovn\u00e1n\u00ed s b\u011b\u017en\u00fdmi dvoulet\u00fdmi fixovan\u00fdmi produkty. U t\u011bch st\u00e1vaj\u00edc\u00edch klient\u016f je to 197 K\u010d za jednu dodanou MWh elekt\u0159iny a u plynu pak 132 K\u010d za dod\u00e1vku MWh.<\/p>\n

Z\u00e1kazn\u00edk bude moci vyu\u017e\u00edt asistenci<\/h6>\n

Pln\u011b digitalizovan\u00e1 obsluha neznamen\u00e1, \u017ee z\u00e1kazn\u00edci nebudou moci asistovanou obsluhu \u2013 z\u00e1kaznickou linku nebo osobn\u00ed setk\u00e1n\u00ed – v\u016fbec vyu\u017e\u00edt. B\u011b\u017en\u00e9 \u00fakony spojen\u00e9 se spr\u00e1vou smlouvy, kterou by jinak m\u011bli zvl\u00e1dnout v samoobslu\u017en\u00fdch n\u00e1stroj\u00edch, budou zpoplatn\u011bn\u00e9. Typicky se m\u016f\u017ee jednat nap\u0159\u00edklad o zm\u011bnu v\u00fd\u0161e z\u00e1loh. \u201eNeznamen\u00e1 to ale, \u017ee z\u00e1kazn\u00edka nech\u00e1me na holi\u010dk\u00e1ch. Pokud bude pot\u0159ebovat poradit a pomoci, jak jednotliv\u00e9 \u00fakony s\u00e1m online vy\u0159e\u0161it, budeme p\u0159ipraveni mu bezplatn\u011b pomoci a spr\u00e1vn\u011b ho nav\u00e9st,\u201d<\/em> dod\u00e1v\u00e1 Radek Fi\u0161er.<\/p>\n

Poplatek se tak\u00e9 nebude vztahovat na st\u00ed\u017enosti, reklamace, po\u017eadavky adresovan\u00e9 provozovateli distribu\u010dn\u00ed soustavy p\u0159ed\u00e1van\u00fdch prost\u0159ednictv\u00edm dodavatele a dal\u0161\u00edch po\u017eadavk\u016f, kter\u00e9 z\u00e1kazn\u00edk bude uplat\u0148ovat na z\u00e1klad\u011b obecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f. T\u00fdk\u00e1 se to nap\u0159\u00edklad pr\u00e1va zm\u011bnit dodavatele, \u017e\u00e1dost\u00ed o kompenzace p\u0159i v\u00fdpadc\u00edch a dal\u0161\u00edch podobn\u00fdch p\u0159\u00edpad\u016f.<\/p>\n

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Text a foto: (tz-e.on)<\/strong><\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

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