{"id":364337,"date":"2025-12-16T19:35:04","date_gmt":"2025-12-16T18:35:04","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=364337"},"modified":"2025-12-16T19:35:04","modified_gmt":"2025-12-16T18:35:04","slug":"aktuality-ceska-obchodni-inspekce-uskutecnila-ve-tretim-ctvrtleti-133-kontrol-internetovych-obchodu-poruseni-predpisu-zjistila-ve-119-kontrolach","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=364337","title":{"rendered":"AKTUALITY: \u010cesk\u00e1 obchodn\u00ed inspekce uskute\u010dnila ve t\u0159et\u00edm \u010dtvrtlet\u00ed 133 kontrol internetov\u00fdch obchod\u016f, poru\u0161en\u00ed p\u0159edpis\u016f zjistila ve 119 kontrol\u00e1ch"},"content":{"rendered":"

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\u010cesk\u00e1 obchodn\u00ed inspekce i ve t\u0159et\u00edm \u010dtvrtlet\u00ed leto\u0161n\u00edho roku pokra\u010dovala v kontrol\u00e1ch internetov\u00fdch obchod\u016f se zam\u011b\u0159en\u00edm na ty, u nich\u017e existuje podez\u0159en\u00ed na nepln\u011bn\u00ed pr\u00e1vn\u00edch povinnost\u00ed. V obdob\u00ed od 1. \u010dervence do 30. z\u00e1\u0159\u00ed 2025 bylo provedeno celkem 133 kontrol, p\u0159i nich\u017e bylo ov\u011b\u0159ov\u00e1no dodr\u017eov\u00e1n\u00ed povinnost\u00ed vypl\u00fdvaj\u00edc\u00edch ze z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, a dal\u0161\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f. Poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f bylo zji\u0161t\u011bno ve 119 kontrol\u00e1ch, tj. 89,47 % proveden\u00fdch kontrol.<\/h6>\n

Kontroln\u00ed akce je trvale zam\u011b\u0159ena na pln\u011bn\u00ed povinnost\u00ed prod\u00e1vaj\u00edc\u00edch \u2013 pr\u00e1vnick\u00fdch a podnikaj\u00edc\u00edch fyzick\u00fdch osob p\u0159i prodeji prost\u0159ednictv\u00edm internetu v\u010detn\u011b mobiln\u00edch aplikac\u00ed a soci\u00e1ln\u00edch s\u00edt\u00ed. V r\u00e1mci kontroln\u00ed akce bylo ve 119 kontrol\u00e1ch zji\u0161t\u011bno celkem 465 p\u0159\u00edpad\u016f poru\u0161en\u00ed z\u00e1kon\u016f a na\u0159\u00edzen\u00ed, kter\u00e9 souvis\u00ed s nab\u00eddkou a prodejem v\u00fdrobk\u016f a slu\u017eeb prost\u0159ednictv\u00edm komunikace na d\u00e1lku.<\/p>\n

Z\u00e1kon \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, byl ve t\u0159et\u00edm \u010dtvrtlet\u00ed poru\u0161en ve 213 p\u0159\u00edpadech. Nej\u010dast\u011bj\u0161\u00edm zji\u0161t\u011bn\u00edm bylo v 73 p\u0159\u00edpadech poru\u0161en\u00ed \u00a7 13, kter\u00fd stanov\u00ed prod\u00e1vaj\u00edc\u00edmu povinnost informovat spot\u0159ebitele o rozsahu, podm\u00ednk\u00e1ch a zp\u016fsobu uplatn\u011bn\u00ed pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed, spole\u010dn\u011b s \u00fadaji o tom, kde lze reklamaci uplatnit. Dal\u0161\u00edm nej\u010dast\u011bj\u0161\u00edm zji\u0161t\u011bn\u00edm bylo v 68 p\u0159\u00edpadech pou\u017e\u00edv\u00e1n\u00ed nekal\u00fdch obchodn\u00edch praktik, kter\u00e9 mohou naru\u0161it ekonomick\u00e9 chov\u00e1n\u00ed spot\u0159ebitele a v\u00e9st k tomu, \u017ee spot\u0159ebitel u\u010din\u00ed rozhodnut\u00ed, kter\u00e9 by jinak neu\u010dinil. Jednalo se p\u0159edev\u0161\u00edm o poru\u0161en\u00ed \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5 odst. 1, 2, 3 (28 p\u0159\u00edpad\u016f), kdy bylo zji\u0161t\u011bno klamav\u00e9 kon\u00e1n\u00ed prod\u00e1vaj\u00edc\u00edho v\u016f\u010di spot\u0159ebiteli ve smyslu poskytov\u00e1n\u00ed nepravdiv\u00fdch informac\u00ed \u010di informac\u00ed uv\u00e1d\u011bj\u00edc\u00edch v omyl o v\u00fdrobku, slu\u017eb\u011b, cen\u011b, servisu, prod\u00e1vaj\u00edc\u00edm, pr\u00e1vech spot\u0159ebitele atp. D\u00e1le \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 1, 2, nebo 5 (38 p\u0159\u00edpad\u016f), kdy bylo zji\u0161t\u011bno klamav\u00e9 opomenut\u00ed, nebo\u0165 prod\u00e1vaj\u00edc\u00ed \u010di poskytovatel slu\u017eby opomenul spot\u0159ebiteli poskytnout podstatn\u00e9 informace o v\u00fdrobku \u010di slu\u017eb\u011b, pop\u0159. informace zatajil nebo je poskytl nejasn\u011b, nejednozna\u010dn\u011b \u010di nesrozumiteln\u011b. Z toho 23 p\u0159\u00edpad\u016f se t\u00fdkalo spot\u0159ebitelsk\u00fdch recenz\u00ed podle ust. \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 5, kdy prod\u00e1vaj\u00edc\u00ed neinformoval o tom, zda a jak zaji\u0161\u0165uje, aby zve\u0159ejn\u011bn\u00e1 spot\u0159ebitelsk\u00e1 recenze poch\u00e1zela od spot\u0159ebitele, kter\u00fd v\u00fdrobek nebo slu\u017ebu skute\u010dn\u011b pou\u017eil nebo si jej zakoupil.<\/p>\n

Ve 2 p\u0159\u00edpadech bylo zji\u0161t\u011bno poru\u0161en\u00ed \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 4 odst. 1, tedy nekal\u00e9 obchodn\u00ed praktiky jin\u00e9 ne\u017e spadaj\u00edc\u00ed pod \u00a7 5, \u00a7 5a nebo \u00a7 5b. Dal\u0161\u00edm v\u00fdznamn\u011b poru\u0161ovan\u00fdm ustanoven\u00edm byl \u00a7 14 odst. 1, 2 (26 p\u0159\u00edpad\u016f), kdy prod\u00e1vaj\u00edc\u00ed neinformoval \u017e\u00e1dn\u00fdm zp\u016fsobem spot\u0159ebitele o subjektu mimosoudn\u00edho narovn\u00e1n\u00ed spot\u0159ebitelsk\u00fdch spor\u016f (ADR).<\/p>\n

Z\u00e1kon \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, byl ve sledovan\u00e9m obdob\u00ed poru\u0161en celkem ve 176 p\u0159\u00edpadech. Nej\u010dast\u011bji bylo zji\u0161t\u011bno poru\u0161en\u00ed ustanoven\u00ed \u00a7 1820 (95 p\u0159\u00edpad\u016f), kter\u00e9 se obecn\u011b t\u00fdk\u00e1 sd\u011blen\u00ed p\u0159ed uzav\u0159en\u00edm smlouvy p\u0159i vyu\u017eit\u00ed prost\u0159edk\u016f komunikace na d\u00e1lku, z toho v 55 p\u0159\u00edpadech bylo zji\u0161t\u011bno, \u017ee spot\u0159ebiteli nebyly sd\u011bleny podm\u00ednky, lh\u016fty a postup pro uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy, jako\u017e i vzorov\u00fd formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy dle odst. 1 p\u00edsm. i). Dal\u0161\u00ed \u010dast\u00e9 poru\u0161en\u00ed (7 p\u0159\u00edpad\u016f) se t\u00fdkalo odst. 1 p\u00edsm. l), kter\u00e9 se vztahuje k \u00fadaji o tom, \u017ee spot\u0159ebitel nem\u00e1 pr\u00e1vo odstoupit od smlouvy nebo za jak\u00fdch podm\u00ednek mu pr\u00e1vo na odstoupen\u00ed od smlouvy zanik\u00e1. D\u00e1le, ve 39 p\u0159\u00edpadech bylo zji\u0161t\u011bno, \u017ee prod\u00e1vaj\u00edc\u00ed neposkytli spot\u0159ebiteli zn\u011bn\u00ed smlouvy a v\u0161eobecn\u00fdch podm\u00ednek v textov\u00e9 podob\u011b p\u0159i pou\u017eit\u00ed elektronick\u00fdch prost\u0159edk\u016f p\u0159i uzav\u00edr\u00e1n\u00ed smlouvy dle ustanoven\u00ed \u00a7 1827 odst. 2 a 1 p\u0159\u00edpad se t\u00fdkal poru\u0161en\u00ed ustanoven\u00ed \u00a7 1827 odst. 1. Posledn\u00edm v\u00edce poru\u0161ovan\u00fdm ustanoven\u00edm ob\u010dansk\u00e9ho z\u00e1kon\u00edku bylo ustanoven\u00ed \u00a7 1826a, konkr\u00e9tn\u011b odst. 2, kter\u00e9 podnikateli ukl\u00e1d\u00e1 povinnost zajistit, aby spot\u0159ebitel vzal p\u0159i objedn\u00e1vce v\u00fdslovn\u011b na v\u011bdom\u00ed, \u017ee se zavazuje k zaplacen\u00ed. Je-li objedn\u00e1vka \u010din\u011bna pou\u017eit\u00edm tla\u010d\u00edtka nebo obdobn\u00e9ho ovl\u00e1dac\u00edho prvku, mus\u00ed b\u00fdt ozna\u010deny snadno \u010diteln\u00fdm n\u00e1pisem “objedn\u00e1vka zavazuj\u00edc\u00ed k platb\u011b” nebo jinou odpov\u00eddaj\u00edc\u00ed jednozna\u010dnou formulac\u00ed. Poru\u0161en\u00ed t\u00e9to povinnosti bylo zji\u0161t\u011bno celkem v 17 p\u0159\u00edpadech.<\/p>\n

Poru\u0161en\u00ed ostatn\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f, kter\u00e9 jsou p\u0159edm\u011btem dozoru \u010cOI, bylo prok\u00e1z\u00e1no v dal\u0161\u00edch 76 p\u0159\u00edpadech.<\/p>\n

Na z\u00e1klad\u011b poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f v dozorov\u00e9 p\u016fsobnosti \u010cOI, zji\u0161t\u011bn\u00fdch v r\u00e1mci kontroln\u00ed akce, nabylo v obdob\u00ed od 1. \u010dervence do 30. z\u00e1\u0159\u00ed 2025 pr\u00e1vn\u00ed moci celkem 107 pokut v celkov\u00e9 hodnot\u011b 2 719 500 K\u010d.<\/p>\n

V\u00fdsledky kontrol potvrzuj\u00ed dlouhodob\u011b p\u0159etrv\u00e1vaj\u00edc\u00ed nedostatky v oblasti dodr\u017eov\u00e1n\u00ed spot\u0159ebitelsk\u00e9ho pr\u00e1va p\u0159i prodeji distan\u010dn\u00edm zp\u016fsobem. Mezi opakuj\u00edc\u00ed se nedostatky mj. pat\u0159\u00ed, \u017ee prod\u00e1vaj\u00edc\u00ed nedostate\u010dn\u011b informuj\u00ed o pr\u00e1vu na odstoupen\u00ed od smlouvy, podm\u00ednk\u00e1ch jeho uplatn\u011bn\u00ed, \u010di n\u00e1kladech na vr\u00e1cen\u00ed zbo\u017e\u00ed. Kontroly internetov\u00fdch obchod\u016f pat\u0159\u00ed k nejn\u00e1ro\u010dn\u011bj\u0161\u00edm z hlediska \u010dasov\u00e9 n\u00e1ro\u010dnosti i z hlediska pot\u0159ebn\u00fdch odbornost\u00ed inspektor\u016f.<\/p>\n

Ve t\u0159et\u00edm \u010dtvrtlet\u00ed \u010cOI \u0159e\u0161ila tak\u00e9 dva podn\u011bty od spot\u0159ebitel\u016f, kter\u00e9 se t\u00fdkaly nekal\u00fdch obchodn\u00edch praktik spo\u010d\u00edvaj\u00edc\u00edch v klam\u00e1n\u00ed spot\u0159ebitele. Tyto podn\u011bty se vztahovaly k p\u0159\u00edpad\u016fm, kdy prezentace webov\u00fdch str\u00e1nek \u010di formulace na nich mohla u spot\u0159ebitel\u016f vzbuzovat myln\u00fd dojem, \u017ee se jedn\u00e1 o ofici\u00e1ln\u00ed str\u00e1nky org\u00e1n\u016f st\u00e1tn\u00ed spr\u00e1vy nebo jin\u00fdch ve\u0159ejn\u00fdch instituc\u00ed. V prvn\u00edm p\u0159\u00edpad\u011b se jednalo o internetov\u00e9 str\u00e1nky zab\u00fdvaj\u00edc\u00ed se exekucemi, kde jejich formulace odkazovala na vyu\u017e\u00edv\u00e1n\u00ed ofici\u00e1ln\u00edch datab\u00e1z\u00ed a pr\u00e1vn\u00edch p\u0159edpis\u016f. Ve druh\u00e9m p\u0159\u00edpad\u011b internetov\u00e9 str\u00e1nky zam\u011b\u0159eny na prodej d\u00e1lni\u010dn\u00edch zn\u00e1mek obsahovaly prvky, kter\u00e9 byly zam\u011bniteln\u00e9 s podobou ofici\u00e1ln\u00edch internetov\u00fdch str\u00e1nek s prodejem d\u00e1lni\u010dn\u00edch zn\u00e1mek. Takov\u00e9 jedn\u00e1n\u00ed mohlo v\u00e9st k nespr\u00e1vn\u00e9mu vn\u00edm\u00e1n\u00ed d\u016fv\u011bryhodnosti slu\u017eby a ovlivnit rozhodov\u00e1n\u00ed spot\u0159ebitele.<\/p>\n

K uveden\u00e9mu pom\u011bru kontrol se zji\u0161t\u011bn\u00edm poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f je t\u0159eba vzt\u00e1hnout syst\u00e9m v\u00fdb\u011bru konkr\u00e9tn\u00edch internetov\u00fdch obchod\u016f k proveden\u00ed kontroly \u2013 \u010cesk\u00e1 obchodn\u00ed inspekce se na z\u00e1klad\u011b prvotn\u00edho screeningu zam\u011b\u0159uje na internetov\u00e9 obchody, kter\u00e9 vykazuj\u00ed pravd\u011bpodobnost, \u017ee u nich doch\u00e1z\u00ed k nerespektov\u00e1n\u00ed z\u00e1konn\u00fdch povinnost\u00ed jejich provozovatel\u016f. Kontroly jsou prov\u00e1d\u011bny na z\u00e1klad\u011b p\u0159edchoz\u00ed indikace poru\u0161ov\u00e1n\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f, a\u0165 u\u017e na z\u00e1klad\u011b vn\u011bj\u0161\u00edch podn\u011bt\u016f, \u010di na z\u00e1klad\u011b vlastn\u00edho pr\u016fzkumu a p\u0159edchoz\u00ed kontroln\u00ed \u010dinnosti.<\/p>\n

(tz-\u010doi)<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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