{"id":362702,"date":"2025-11-29T16:49:29","date_gmt":"2025-11-29T15:49:29","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=362702"},"modified":"2025-11-29T16:49:29","modified_gmt":"2025-11-29T15:49:29","slug":"vseobecna-zdravotni-pojistovna-s-komplikovanymi-pripady-pomuze-na-pobocce-specialista-je-treba-se-predem-objednat","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=362702","title":{"rendered":"V\u0160EOBECN\u00c1 ZDRAVOTN\u00cd POJI\u0160\u0164OVNA: S komplikovan\u00fdmi p\u0159\u00edpady pom\u016f\u017ee na pobo\u010dce specialista. Je t\u0159eba se p\u0159edem objednat"},"content":{"rendered":"

\"\"<\/p>\n

V\u0161eobecn\u00e1 zdravotn\u00ed poji\u0161\u0165ovna do konce roku zah\u00e1j\u00ed na vybran\u00fdch pobo\u010dk\u00e1ch pilotn\u00ed projekt zam\u011b\u0159en\u00fd na zlep\u0161en\u00ed obsluhy klient\u016f na pobo\u010dk\u00e1ch. Slo\u017eit\u011bj\u0161\u00ed agendu budou nov\u011b \u0159e\u0161it zam\u011bstnanci specializuj\u00edc\u00ed se na konkr\u00e9tn\u00ed problematiku. P\u0159\u00edstup, kter\u00fd by m\u011bl b\u00fdt postupn\u011b zaveden plo\u0161n\u011b, m\u00e1 zajistit vy\u0161\u0161\u00ed komfort pro klienty, zkr\u00e1tit dobu vy\u0159izov\u00e1n\u00ed n\u00e1ro\u010dn\u011bj\u0161\u00edch po\u017eadavk\u016f a zefektivnit provoz zejm\u00e9na na vyt\u00ed\u017een\u00fdch pobo\u010dk\u00e1ch.<\/b><\/h6>\n

V prvn\u00ed f\u00e1zi se pilotn\u00ed projekt zam\u011b\u0159\u00ed na agendu spojenou s pobyty v zahrani\u010d\u00ed a na slo\u017eit\u011bj\u0161\u00ed p\u0159\u00edpady evidence klient\u016f v syst\u00e9mu poji\u0161t\u011bn\u00ed. Mezi specializace bude pat\u0159it tak\u00e9 problematika pobyt\u016f nezletil\u00fdch cizinc\u016f a vybran\u00e1 zdravotn\u00ed t\u00e9mata, nap\u0159\u00edklad l\u00e1ze\u0148sk\u00e1 p\u00e9\u010de \u010di zdravotnick\u00e9 pom\u016fcky. Tyto oblasti byly vybr\u00e1ny na z\u00e1klad\u011b dosavadn\u00ed praxe a pot\u0159eby m\u00edt v\u00edce \u010dasu a odborn\u00fdch znalost\u00ed na jejich vy\u0159\u00edzen\u00ed.<\/p>\n

Na v\u0161echny pobo\u010dky zapojen\u00e9 do pilotn\u00edho projektu specializace se lze p\u0159edem on-line objednat. Klient\u016fm doporu\u010dujeme, aby tak v\u017edy u\u010dinili \u2013 zajist\u00ed si tak rychl\u00e9 a bezprobl\u00e9mov\u00e9 vy\u0159\u00edzen\u00ed. Pokud p\u0159i on-line rezervaci vyberou agendu obsluhovanou specialisty, syst\u00e9m automaticky zobraz\u00ed nab\u00eddku jejich voln\u00fdch term\u00edn\u016f. Klient\u016fm, kte\u0159\u00ed doraz\u00ed bez objedn\u00e1n\u00ed, pomohou zam\u011bstnanci na informac\u00edch s\u00a0rezervac\u00ed nejbli\u017e\u0161\u00edho dostupn\u00e9ho term\u00ednu.\u00a0\u201eV urgentn\u00edch p\u0159\u00edpadech samoz\u0159ejm\u011b zajist\u00edme \u0159e\u0161en\u00ed i bez p\u0159edchoz\u00edho objedn\u00e1n\u00ed. Byli bychom v\u0161ak r\u00e1di, kdyby klienti vn\u00edmali, \u017ee se od prosince mohou s touto prax\u00ed na pobo\u010dk\u00e1ch VZP \u010cR setk\u00e1vat, a maxim\u00e1ln\u011b vyu\u017e\u00edvali mo\u017enost objednat se p\u0159edem,\u201c<\/i>\u00a0vysv\u011btluje Ivan Du\u0161kov, n\u00e1m\u011bstek \u0159editele VZP pro slu\u017eby klient\u016fm.<\/p>\n

C\u00edlem VZP je poskytovat komplexn\u00ed a kvalitn\u00ed slu\u017ebu s individu\u00e1ln\u00edm p\u0159\u00edstupem. V\u00a0p\u0159\u00edpad\u011b slo\u017eit\u011bj\u0161\u00edch agend bude klient p\u0159ed sjednanou n\u00e1v\u0161t\u011bvou kontaktov\u00e1n zam\u011bstnancem pobo\u010dky, aby se domluvili nap\u0159\u00edklad na pot\u0159ebn\u00fdch dokumentech, kter\u00e9 je t\u0159eba zajistit a p\u0159in\u00e9st s sebou. Klient se tak vyhne situaci, kdy by musel opakovan\u011b nav\u0161t\u00edvit pobo\u010dku s\u00a0p\u0159edt\u00edm chyb\u011bj\u00edc\u00edmi podklady a znovu vysv\u011btlovat svou z\u00e1le\u017eitost jin\u00e9mu zam\u011bstnanci.<\/p>\n

\u201eNov\u011b aplikovan\u00fd p\u0159\u00edstup se inspiruje prax\u00ed nap\u0159\u00edklad bankovn\u00edch dom\u016f, kde se klientovi v\u011bnuje konkr\u00e9tn\u00ed pracovn\u00edk v klidn\u00e9m a diskr\u00e9tn\u00edm prost\u0159ed\u00ed, bez tlaku fronty dal\u0161\u00edch \u010dekaj\u00edc\u00edch. Na\u0161\u00edm z\u00e1m\u011brem je vybudovat flexibiln\u00ed s\u00ed\u0165 pobo\u010dek, kter\u00e1 dok\u00e1\u017ee efektivn\u011b vyu\u017e\u00edvat kapacity a odborn\u00e9 znalosti sv\u00e9ho person\u00e1lu a propojit digit\u00e1ln\u00ed a fyzick\u00fd sv\u011bt. Chceme, aby poji\u0161\u0165ovna nebyla vn\u00edm\u00e1na pouze jako \u00fa\u0159ad, ale jako partner ve zdrav\u00ed. P\u0159ipravovan\u00fdmi zm\u011bnami c\u00edl\u00edme tak\u00e9 na z\u00edsk\u00e1n\u00ed kapacit pro dal\u0161\u00ed podp\u016frn\u00e9 a eduka\u010dn\u00ed slu\u017eby v\u00a0oblasti prevence a orientace v\u00a0syst\u00e9mu zdravotn\u00ed p\u00e9\u010de,\u201c<\/i>\u00a0uzav\u00edr\u00e1 Ivan Du\u0161kov.<\/p>\n

Seznam pobo\u010dek zapojen\u00fdch do pilotu specializace:<\/b><\/h6>\n

Brno (Bene\u0161ova)<\/b><\/a>,\u00a0<\/b><\/span>Chomutov<\/b><\/a>,\u00a0<\/b><\/span>Chrudim<\/b><\/a>,\u00a0<\/b><\/span>\u010cesk\u00e9 Bud\u011bjovice<\/b><\/a>,\u00a0<\/b><\/span>\u010cesk\u00fd Krumlov<\/b><\/a>,\u00a0<\/b><\/span>Hradec Kr\u00e1lov\u00e9<\/b><\/a>,\u00a0<\/b><\/span>Jablonec nad Nisou<\/b><\/a>,\u00a0<\/b><\/span>Jihlava<\/b><\/a>,\u00a0<\/b><\/span>Karlovy Vary<\/b><\/a>,\u00a0<\/b><\/span>Kladno<\/b><\/a>,\u00a0<\/b><\/span>N\u00e1chod<\/b><\/a>,\u00a0<\/b><\/span>Ostrava (Masarykovo n\u00e1m.)<\/b><\/a>,\u00a0<\/b><\/span>Praha 1 (Na Florenci)<\/b><\/a>,\u00a0<\/b><\/span>Praha 8 (Sokolovsk\u00e1)<\/b><\/a>,\u00a0<\/b><\/span>P\u0159erov<\/b><\/a>,\u00a0<\/b><\/span>Zl\u00edn<\/b><\/a><\/p>\n

Na str\u00e1nk\u00e1ch pobo\u010dek bude nejpozd\u011bji k\u00a01.12. zve\u0159ejn\u011bna informace o zah\u00e1jen\u00ed pilotn\u00edho projektu s\u00a0uveden\u00edm konkr\u00e9tn\u00edch specializac\u00ed na jednotliv\u00fdch pobo\u010dk\u00e1ch.<\/p>\n

\n

V\u0161eobecn\u00e1 zdravotn\u00ed poji\u0161\u0165ovna velmi doporu\u010duje objedn\u00e1vat se na ka\u017edou n\u00e1v\u0161t\u011bvu pobo\u010dky p\u0159i jak\u00e9koli p\u0159\u00edle\u017eitosti. Dvojn\u00e1sob to plat\u00ed u vyt\u00ed\u017een\u00fdch pobo\u010dek v\u00a0krajsk\u00fdch m\u011bstech. Lid\u00e9 se tak vyhnou zbyte\u010dn\u00fdm front\u00e1m. Objedn\u00e1n\u00ed p\u0159es webov\u00e9 str\u00e1nky je rychl\u00e9 a snadn\u00e9, na zvolen\u00fd term\u00edn klient z\u00edsk\u00e1 PIN, s\u00a0n\u00edm\u017e se sta\u010d\u00ed po p\u0159\u00edchodu prok\u00e1zat a rovnou zam\u00ed\u0159it na p\u0159ep\u00e1\u017eku.\u00a0<\/b>N\u00e1vod, jak se na pobo\u010dku VZP \u010cR objednat on-line<\/b><\/a>.<\/b><\/p>\n<\/div>\n

(vzp)<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

V\u0161eobecn\u00e1 zdravotn\u00ed <\/p>\n","protected":false},"author":2,"featured_media":362703,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/11\/26\/ram-vzp-pripady.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/362702"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=362702"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/362702\/revisions"}],"predecessor-version":[{"id":362704,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/362702\/revisions\/362704"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/362703"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=362702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=362702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=362702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}