{"id":361619,"date":"2025-11-23T14:45:17","date_gmt":"2025-11-23T13:45:17","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=361619"},"modified":"2025-11-23T14:45:17","modified_gmt":"2025-11-23T13:45:17","slug":"dtest-reklamace-v-autoservisu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=361619","title":{"rendered":"dTest: Reklamace v autoservisu"},"content":{"rendered":"
P\u0159\u00edchod zimy znamen\u00e1 mnoho radost\u00ed i starost\u00ed, t\u011b\u0161en\u00ed se na V\u00e1noce, ale i shon spojen\u00fd s koncem roku. S klesaj\u00edc\u00ed teplotou a zvy\u0161uj\u00edc\u00ed se pravd\u011bpodobnost\u00ed sn\u011bhov\u00e9 pokr\u00fdvky je ale tak\u00e9 d\u016fle\u017eit\u00e9 nezapomenout na na\u0161e auta. Tak schv\u00e1ln\u011b, u\u017e jste byli vym\u011bnit letn\u00ed pneumatiky za zimn\u00ed? Nebo v\u00e1s dokonce \u010dek\u00e1 v\u011bt\u0161\u00ed \u00fadr\u017eba auta p\u0159ed za\u010d\u00e1tkem zimy?<\/h6>\n

A\u010dkoliv bychom v\u00e1m p\u0159\u00e1li, aby v\u0161e prob\u011bhlo hladce, je mo\u017en\u00e9, \u017ee se v souvislosti se servisem automobilu vyskytnou komplikace. Nedota\u017een\u00e1 pneumatika, po\u0161kr\u00e1ban\u00fd lak v d\u016fsledku manipulace s autem b\u011bhem servisu, \u0161patn\u011b proveden\u00e1 oprava. Kdo je za tyto probl\u00e9my zodpov\u011bdn\u00fd, jak je spr\u00e1vn\u011b \u0159e\u0161it a dostat se k n\u00e1hrad\u011b?<\/p>\n

Nespr\u00e1vn\u011b proveden\u00fd servis<\/strong><\/h6>\n

\"\"Za\u010dn\u011bme u toho, co je moment\u00e1ln\u011b nejaktu\u00e1ln\u011bj\u0161\u00ed \u2013 v\u00fdm\u011bna pneumatik.\u00a0\u201eI p\u0159i t\u00e9to zd\u00e1nliv\u011b jednoduch\u00e9 \u00fadr\u017eb\u011b je mo\u017en\u00e9, \u017ee se vyskytnou komplikace, t\u0159eba ve \u0161patn\u00e9m dota\u017een\u00ed \u0161roubu nebo matice disku kola, nespr\u00e1vn\u00e9m tlaku anebo pou\u017eit\u00ed vadn\u00fdch pneumatik,\u201c<\/em>\u00a0varuje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. I p\u0159esto, \u017ee se v tomto p\u0159\u00edpad\u011b bude jednat o smlouvu o d\u00edlo, je mo\u017en\u00e9 vadu vytknout a uplatnit reklamaci. Jako n\u00e1pravu bude mo\u017en\u00e9 po\u017eadovat zejm\u00e9na opravu, pop\u0159\u00edpad\u011b p\u0159im\u011b\u0159enou slevu z ceny servisu. Vybran\u00fd n\u00e1rok je t\u0159eba autoservisu ozn\u00e1mit ji\u017e p\u0159i uplatn\u011bn\u00ed reklamace. Vy\u0159\u00eddit reklamaci pak servis mus\u00ed do 30 dn\u016f od uplatn\u011bn\u00ed reklamace.<\/p>\n

Kdy\u017e po\u017eadovanou n\u00e1pravu autoservis nezajist\u00ed ani v t\u00e9to lh\u016ft\u011b, pak je mo\u017en\u00e9 od smlouvy odstoupit a po\u017eadovat vr\u00e1cen\u00ed pen\u011bz, kter\u00e9 spot\u0159ebitel za opravu zaplatil. Stejn\u011b tak je mo\u017en\u00e9 od smlouvy odstoupit, kdyby z\u00e1vada, kterou autoservis zp\u016fsobil, byla z\u00e1va\u017en\u011bj\u0161\u00edho charakteru a autoservis by t\u00edm podstatn\u011b poru\u0161il uzav\u0159enou smlouvu.<\/p>\n

\u0160kody zp\u016fsoben\u00e9 autoservisem<\/strong><\/h6>\n

Co kdy\u017e se ale z\u00e1vada na aut\u011b projev\u00ed b\u011bhem servisu nebo ji servis s\u00e1m zp\u016fsob\u00ed? Tato situace nastane v p\u0159\u00edpad\u011b, \u017ee je v d\u016fsledku manipulace s vozidlem (nebo b\u011bhem servisu) po\u0161kr\u00e1b\u00e1n lak, disky nebo dojde k jak\u00e9mukoliv po\u0161kozen\u00ed automobilu podobn\u00e9ho charakteru. V okam\u017eiku p\u0159ed\u00e1n\u00ed automobilu autoservisu v z\u00e1sad\u011b p\u0159ech\u00e1z\u00ed riziko \u0161kody na automobilu na autoservis. Pokud k takov\u00e9to \u0161kod\u011b dojde, obecn\u011b si spot\u0159ebitel bude moci u autoservisu n\u00e1rokovat uveden\u00ed do p\u016fvodn\u00edho stavu, nap\u0159\u00edklad p\u0159est\u0159\u00edk\u00e1n\u00edm po\u0161kr\u00e1ban\u00e9ho laku. V p\u0159\u00edpad\u011b, \u017ee navr\u00e1cen\u00ed do p\u016fvodn\u00edho stavu nen\u00ed mo\u017en\u00e9 nebo pokud si o to spot\u0159ebitel za\u017e\u00e1d\u00e1, m\u016f\u017ee mu tato \u0161koda b\u00fdt nahrazena i v pen\u011bz\u00edch.<\/p>\n

\u201ePro snadn\u011bj\u0161\u00ed prok\u00e1z\u00e1n\u00ed doporu\u010dujeme automobil ihned po p\u0159evzet\u00ed od servisu zkontrolovat a na p\u0159\u00edpadnou \u0161kodu upozornit, v nejlep\u0161\u00edm p\u0159\u00edpad\u011b porovnat s fotografi\u00ed automobilu p\u0159ed p\u0159ed\u00e1n\u00edm k oprav\u011b,\u201c\u00a0<\/em>up\u0159es\u0148uje Eduarda Hek\u0161ov\u00e1. T\u00edm je mo\u017en\u00e9 p\u0159edej\u00edt pozd\u011bj\u0161\u00edm spor\u016fm o to, kdy ke \u0161kod\u011b do\u0161lo.<\/p>\n

Cena nav\u00fd\u0161ena, smlouva poru\u0161ena?<\/strong><\/h6>\n

Stalo se v\u00e1m n\u011bkdy, \u017ee jste se s autoservisem domluvili na cen\u011b opravy, a pot\u00e9 byla tato cena nav\u00fd\u0161ena? M\u00e1 na to autoservis pr\u00e1vo? To bude z\u00e1le\u017eet na tom, co jste si sjednali ve smlouv\u011b. Pokud byla cena ur\u010dena jako tzv. fixn\u00ed, pak si autoservis nem\u016f\u017ee n\u00e1rokovat vy\u0161\u0161\u00ed cenu bez va\u0161eho v\u00fdslovn\u00e9ho souhlasu.\u00a0\u201e\u010cast\u011bji ale bude cena ur\u010dena odhadem, co\u017e autoservisu umo\u017e\u0148uje cenu opravy bez va\u0161eho souhlasu nav\u00fd\u0161it. Navy\u0161ov\u00e1n\u00ed ceny m\u00e1 ale svoje hranice, pokud by se cena zv\u00fd\u0161ila o v\u00edce ne\u017e 10 % z p\u016fvodn\u011b odhadovan\u00e9 ceny, pak se m\u016f\u017ee jednat o podstatn\u00e9 nav\u00fd\u0161en\u00ed, a to bez va\u0161eho souhlasu nen\u00ed mo\u017en\u00e9,\u201c\u00a0<\/em>dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

V p\u0159\u00edpad\u011b, \u017ee by autoservis provedl na aut\u011b v\u00edce \u00fakon\u016f, ne\u017e bylo sjedn\u00e1no, je to podobn\u00e9, postupoval by toti\u017e nad r\u00e1mec smlouvy, kterou si s v\u00e1mi sjednal. V ide\u00e1ln\u00edm p\u0159\u00edpad\u011b by v\u00e1s m\u011bl mechanik informovat o tom, co bude na aut\u011b nad r\u00e1mec smlouvy opravov\u00e1no, jak\u00e1 bude nov\u00e1 cena a po\u017eadovat v\u00e1\u0161 souhlas. Pokud automechanik z\u00e1vadu \u0161patn\u011b identifikuje nebo b\u011bhem opravy zjist\u00ed, \u017ee oprava bude mnohem n\u00e1kladn\u011bj\u0161\u00ed, ne\u017e p\u0159edpokl\u00e1dal, bude tak\u00e9 t\u0159eba, aby v\u00e1s o zv\u00fd\u0161en\u00ed ceny a rozsahu opravy informoval. Jestli\u017ee jste s nav\u00fd\u0161en\u00edm ceny opravy nesouhlasili, pak po v\u00e1s vy\u0161\u0161\u00ed \u010d\u00e1stku nesm\u00ed \u017e\u00e1dat.<\/p>\n

Hroz\u00edc\u00ed spor lze uhasit<\/strong><\/h6>\n

Pokud by nebylo mo\u017en\u00e9 se se servisem domluvit, je mo\u017en\u00e9 vyu\u017e\u00edt slu\u017eby\u00a0Va\u0161eSt\u00ed\u017enosti.cz<\/a><\/strong>, kter\u00e1 je provozov\u00e1na organizac\u00ed dTest a spot\u0159ebitel\u016fm poskytuje sm\u00edrn\u00e9 \u0159e\u0161en\u00ed spor\u016f s podnikatelem, p\u0159\u00edpadn\u011b je mo\u017en\u00e9 obr\u00e1tit se na \u010ceskou obchodn\u00ed inspekci s n\u00e1vrhem na zah\u00e1jen\u00ed mimosoudn\u00edho \u0159e\u0161en\u00ed sporu. V p\u0159\u00edpad\u011b, kdy ani t\u00edmto zp\u016fsobem nedojde ke sm\u00edrn\u00e9mu \u0159e\u0161en\u00ed, je mo\u017en\u00e9 spor \u0159e\u0161it soudn\u00ed cestou.<\/p>\n

Ve chv\u00edli, kdy si spot\u0159ebitel\u00e9 nejsou jisti sv\u00fdmi pr\u00e1vy, mohou se rovn\u011b\u017e obr\u00e1tit na spot\u0159ebitelskou poradnu \u010dasopisu dTest na \u010d\u00edsle 299 149 009 (ka\u017ed\u00fd v\u0161edn\u00ed den od 9 do 17 hodin), p\u0159\u00edpadn\u011b i elektronicky pomoc\u00ed\u00a0formul\u00e1\u0159e <\/a><\/strong>na str\u00e1nk\u00e1ch dTestu.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

P\u0159\u00edchod zimy <\/p>\n","protected":false},"author":2,"featured_media":362396,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/11\/23\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/361619"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=361619"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/361619\/revisions"}],"predecessor-version":[{"id":362397,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/361619\/revisions\/362397"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/362396"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=361619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=361619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=361619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}