{"id":361345,"date":"2025-11-10T17:35:51","date_gmt":"2025-11-10T16:35:51","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=361345"},"modified":"2025-11-10T17:35:51","modified_gmt":"2025-11-10T16:35:51","slug":"vseobecna-zdravotni-pojistovna-komunikace-s-vzp-pro-nevidome-a-slabozrake-klienty","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=361345","title":{"rendered":"V\u0160EOBECN\u00c1 ZDRAVOTN\u00cd POJI\u0160\u0164OVNA: Komunikace s VZP pro nevidom\u00e9 a slabozrak\u00e9 klienty"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-201756 size-full\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/08\/31\/vzp-logo.png\" alt=\"\" width=\"646\" height=\"223\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/08\/31\/vzp-logo.png 646w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/08\/31\/vzp-logo-300x104.png 300w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/p>\n<h6 style=\"text-align: center;\">OT\u00c1ZKA:<\/h6>\n<h6 style=\"text-align: center;\"><b>Jak mohou nevidom\u00ed \u010di slabozrac\u00ed klienti komunikovat s\u00a0VZP?<\/b><\/h6>\n<h6 style=\"text-align: center;\">ODPOV\u011a\u010e:<\/h6>\n<p class=\"-wm-Normlnmini\"><b>VZP jako zdravotn\u00ed poji\u0161\u0165ovna, kter\u00e1 mimo jin\u00e9 pe\u010duje o nejv\u00edce klient\u016f se zdravotn\u00edm handicapem, m\u00e1 silnou motivaci vyv\u00edjet a poskytovat slu\u017eby dostupn\u00e9 v\u0161em bez rozd\u00edlu.<\/b>\u00a0Proto dlouhodob\u011b usiluje o to, aby ve\u0161ker\u00fd servis, kter\u00fd sv\u00fdm poji\u0161t\u011bnc\u016fm nab\u00edz\u00ed, byl bezpodm\u00edne\u010dn\u011b dostupn\u00fd i lidem se zrakov\u00fdm znev\u00fdhodn\u011bn\u00edm.\u00a0<b>Tam, k<\/b><b>de se vyskytuj\u00ed bari\u00e9ry, hled\u00e1 aktivn\u011b mo\u017enosti jejich odstran\u011bn\u00ed.<\/b><b>\u00a0C\u00edlem je, aby v\u0161echny komunika\u010dn\u00ed kan\u00e1ly a slu\u017eby byly pro u\u017eivatele co nejp\u0159\u00edstupn\u011bj\u0161\u00ed.<\/b>\u00a0Webov\u00e9 str\u00e1nky, mobiln\u00ed aplikace a slu\u017eby VZP jsou proto vyv\u00edjeny tak, aby byly pro v\u0161echny dob\u0159e vn\u00edmateln\u00e9, ovladateln\u00e9, srozumiteln\u00e9, robustn\u00ed a stabiln\u00ed.\u00a0<b>VZP pat\u0159\u00ed ke \u0161pi\u010dce v\u00a0zam\u011bstn\u00e1v\u00e1n\u00ed osob s\u00a0handicapem a m\u00e1 tak mo\u017enost vyu\u017e\u00edvat<\/b>\u00a0<b>zku\u0161enosti a odborn\u00e9 znalosti t\u011bchto zam\u011bstnanc\u016f, je\u017e aktivn\u011b vyu\u017e\u00edv\u00e1 p\u0159i v\u00fdvoji sv\u00fdch slu\u017eeb.\u00a0<\/b>Ti je pravideln\u011b testuj\u00ed, pom\u00e1haj\u00ed odhalovat p\u0159\u00edpadn\u00e9 chyby a navrhuj\u00ed \u0159e\u0161en\u00ed, kter\u00e1 p\u0159\u00edstupnost d\u00e1le zlep\u0161uj\u00ed.<\/p>\n<p class=\"-wm-Normlnmini\"><b>Co je p\u0159\u00edstupnost?<\/b><\/p>\n<p class=\"-wm-Normlnmini\"><b>P\u0159\u00edstupnost internetov\u00fdch str\u00e1nek a mobiln\u00edch aplikac\u00ed znamen\u00e1, \u017ee jsou vyv\u00edjeny tak, aby je mohli pohodln\u011b pou\u017e\u00edvat v\u0161ichni poji\u0161t\u011bnci, tedy i ti se zrakov\u00fdm, sluchov\u00fdm, pohybov\u00fdm nebo jin\u00fdm znev\u00fdhodn\u011bn\u00edm.\u00a0<\/b>Fakticky ale<b>\u00a0<\/b>nejde jen o spln\u011bn\u00ed legislativy a z\u00e1konn\u00fdch po\u017eadavk\u016f, ale tak\u00e9 o projev spole\u010densk\u00e9 odpov\u011bdnosti poji\u0161\u0165ovny a z\u00e1vazku k rovn\u00e9mu p\u0159\u00edstupu a kvalitn\u00edm slu\u017eb\u00e1m pro ka\u017ed\u00e9ho.<\/p>\n<p class=\"-wm-Normlnmini\">C\u00edlem p\u0159\u00edstupnosti je, aby ka\u017ed\u00fd u\u017eivatel mohl:<\/p>\n<ul type=\"disc\">\n<li class=\"-wm-Normlnmini\"><strong>vn\u00edmat obsah<\/strong>\u00a0(nap\u0159. texty, obr\u00e1zky, videa),<\/li>\n<li class=\"-wm-Normlnmini\"><strong>ovl\u00e1dat str\u00e1nky \u010di aplikaci<\/strong>\u00a0<b>i jin\u00fdmi zp\u016fsoby ne\u017e my\u0161\u00ed<\/b>\u00a0(nap\u0159. kl\u00e1vesnic\u00ed nebo prost\u0159ednictv\u00edm ode\u010d\u00edta\u010de obrazovky),<\/li>\n<li class=\"-wm-Normlnmini\"><b>pou\u017e\u00edvat r\u016fzn\u00e9 internetov\u00e9 prohl\u00ed\u017ee\u010de, opera\u010dn\u00ed syst\u00e9my a za\u0159\u00edzen\u00ed<\/b> (tzn. m\u00edt zaji\u0161t\u011bnou technickou neutralitu).<\/li>\n<\/ul>\n<p class=\"-wm-Normlnmini\"><b>Jak jsou webov\u00e9 str\u00e1nky VZP p\u0159\u00edstupn\u00e9 pro osoby se zrakov\u00fdm znev\u00fdhodn\u011bn\u00edm?<\/b><\/p>\n<p class=\"-wm-Normlnmini\"><b>Webov\u00e9 str\u00e1nky VZP jsou vyv\u00edjeny tak, aby je mohli vyu\u017e\u00edvat a ovl\u00e1dat lid\u00e9 se zrakov\u00fdm znev\u00fdhodn\u011bn\u00edm nap\u0159\u00edklad prost\u0159ednictv\u00edm ode\u010d\u00edta\u010d\u016f obrazovky.\u00a0<\/b>Struktura text\u016f, nadpis\u016f a odkaz\u016f umo\u017e\u0148uje snadnou orientaci a rychl\u00e9 vyhled\u00e1n\u00ed pot\u0159ebn\u00fdch informac\u00ed. Ka\u017ed\u00fd prvek m\u00e1 textov\u00fd popisek, obr\u00e1zky jsou dopln\u011bny alternativn\u00edm textem, v\u011bt\u0161ina vide\u00ed obsahuje audiopopis a titulky. Kontrast mezi textem a pozad\u00edm je dostate\u010dn\u00fd, aby obsah byl snadno \u010diteln\u00fd i pro slabozrak\u00e9 nebo osoby s poruchami barvocitu.\u00a0<b>Web lze p\u0159ev\u00e1\u017en\u011b ovl\u00e1dat prost\u0159ednictv\u00edm kl\u00e1vesnice bez nutnosti pou\u017eit\u00ed my\u0161i.<\/b>\u00a0Texty jsou jasn\u011b formulov\u00e1ny a formul\u00e1\u0159e maj\u00ed logickou strukturu, co\u017e umo\u017e\u0148uje nevidom\u00fdm a slabozrak\u00fdm u\u017eivatel\u016fm rychle se orientovat, zad\u00e1vat hodnoty ve spr\u00e1vn\u00e9m form\u00e1tu, a t\u00edm p\u00e1dem formul\u00e1\u0159 spr\u00e1vn\u011b vyplnit.<\/p>\n<p class=\"-wm-Normlnmini\"><b>Jak je mobiln\u00ed aplikace Moje VZP p\u0159\u00edstupn\u00e1 pro osoby se zrakov\u00fdm znev\u00fdhodn\u011bn\u00edm?<\/b><\/p>\n<p class=\"-wm-Normlnmini\"><b>Mobiln\u00ed aplikace Moje VZP je rovn\u011b\u017e vyv\u00edjen\u00e1 tak, aby byla p\u0159\u00edstupn\u00e1 i pro zrakov\u011b znev\u00fdhodn\u011bn\u00e9.<\/b>\u00a0Nevidom\u00ed mohou aplikaci ovl\u00e1dat prost\u0159ednictv\u00edm ode\u010d\u00edta\u010d\u016f obrazovky, zat\u00edmco slabozrac\u00ed mohou vyu\u017e\u00edt mo\u017enosti nastaven\u00ed specifick\u00fdch barev a zv\u011bt\u0161en\u00ed, co\u017e aplikace Moje VZP respektuje. V\u0161echny prvky aplikace (tla\u010d\u00edtka, odkazy) jsou opat\u0159eny textov\u00fdmi popisky, kter\u00e9 ode\u010d\u00edta\u010d p\u0159e\u010dte. Poji\u0161t\u011bnec s t\u011b\u017ek\u00fdm zrakov\u00fdm handicapem se m\u016f\u017ee snadno pohybovat po jednotliv\u00fdch z\u00e1lo\u017ek\u00e1ch aplikace. Nap\u0159\u00edklad p\u0159i \u010dten\u00ed p\u0159ehledu vyk\u00e1zan\u00e9 p\u00e9\u010de se sta\u010d\u00ed dotykem p\u0159esouvat po jednotliv\u00fdch polo\u017ek\u00e1ch a ode\u010d\u00edta\u010d p\u0159e\u010dte v\u0161echny pot\u0159ebn\u00e9 \u00fadaje. Stejn\u00fdm zp\u016fsobem je mo\u017en\u00e9 vyplnit \u017e\u00e1dost o p\u0159\u00edsp\u011bvek. V\u0161echny formul\u00e1\u0159e jsou navr\u017eeny tak, aby je bylo mo\u017en\u00e9 ovl\u00e1dat prost\u0159ednictv\u00edm asistivn\u00edch technologi\u00ed.\u00a0<b>Aplikace tak\u00e9 umo\u017e\u0148uje poji\u0161t\u011bnc\u016fm s t\u011b\u017ek\u00fdm zrakov\u00fdm handicapem prokazovat se u l\u00e9ka\u0159e elektronickou podobou pr\u016fkazu, \u010d\u00edm\u017e odpad\u00e1 starost s\u00a0identifikac\u00ed jeho plastov\u00e9 podoby.<\/b><\/p>\n<p class=\"-wm-Normlnmini\"><b>Ostatn\u00ed mo\u017enosti komunikace<\/b><\/p>\n<p class=\"-wm-Normlnmini\"><b>Krom\u011b v\u00fd\u0161e zm\u00edn\u011bn\u00e9ho mohou osoby se zrakov\u00fdm znev\u00fdhodn\u011bn\u00edm komunikovat s VZP i dal\u0161\u00edmi zp\u016fsoby.<\/b>\u00a0K dispozici je\u00a0<b>telefonick\u00e1 infolinka 952\u00a0222 222<\/b>, kde zam\u011bstnanci VZP r\u00e1di se v\u0161\u00edm porad\u00ed a pomohou, d\u00e1le elektronick\u00e1 komunikace prost\u0159ednictv\u00edm\u00a0<b>e-mailu na adrese\u00a0<\/b><a href=\"mailto:info@vzp.cz\" target=\"_blank\" rel=\"noopener\"><b>info@vzp.cz<\/b><\/a>\u00a0nebo kontakt prost\u0159ednictv\u00edm\u00a0<b>datov\u00e9 schr\u00e1nky:\u00a0<em>i48ae3q\u200b\u200b<\/em>.<\/b>\u00a0<b>Samoz\u0159ejmost\u00ed je i\u00a0<strong>osobn\u00ed n\u00e1v\u0161t\u011bva\u00a0<\/strong><\/b><a href=\"https:\/\/www.vzp.cz\/kontakty\/pobocky\" target=\"_blank\" rel=\"noopener\"><b>pobo\u010dky<\/b><\/a><b>, kde jsou zam\u011bstnanci VZP p\u0159ipraveni maxim\u00e1ln\u011b vyj\u00edt vst\u0159\u00edc p\u0159i \u0159e\u0161en\u00ed v\u0161ech po\u017eadavk\u016f.\u00a0<\/b>Doporu\u010dujeme se p\u0159edem objednat na konkr\u00e9tn\u00ed den a \u010das.<\/p>\n<p class=\"-wm-Normlnmini\">A\u010dkoliv se sna\u017e\u00edme poskytovat slu\u017eby maxim\u00e1ln\u011b p\u0159\u00edstupn\u00e9, \u017e\u00e1dn\u00fd syst\u00e9m nen\u00ed dokonal\u00fd.\u00a0<b>Naraz\u00ed-li klienti na jak\u00fdkoliv probl\u00e9m s p\u0159\u00edstupnost\u00ed webu, mobiln\u00ed aplikace nebo jin\u00fdch na\u0161ich slu\u017eeb, uv\u00edt\u00e1me jejich zp\u011btnou vazbu.<\/b>\u00a0Mohou se na n\u00e1s obr\u00e1tit prost\u0159ednictv\u00edm e-mailu na adrese\u00a0<strong><span class=\"-wm-MsoHyperlink\"><a href=\"mailto:ekk@vzp.cz\" target=\"_blank\" rel=\"noopener\">ekk@vzp.cz<\/a><\/span><\/strong>\u00a0a my ud\u011bl\u00e1me v\u0161e pro odstran\u011bn\u00ed nalezen\u00fdch chyb.<\/p>\n<p class=\"-wm-MsoNoSpacing\"><b>Dal\u0161\u00ed souvisej\u00edc\u00ed informace<\/b><\/p>\n<p class=\"-wm-Normlnmini\">Jak\u00e9 jsou\u00a0mo\u017enosti komunikace s poji\u0161\u0165ovnou pro osoby se sluchov\u00fdm handicapem najdete na\u00a0<strong><a href=\"https:\/\/www.vzp.cz\/o-nas\/tiskove-centrum\/otazky-tydne\/komunikace-pro-sluchove-znevyhodnene-osoby\" target=\"_blank\" rel=\"noopener\">webov\u00fdch str\u00e1nk\u00e1ch VZP<\/a>.<\/strong><\/p>\n<p class=\"-wm-Normlnmini\"><strong>(vzp)<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OT\u00c1ZKA: Jak <\/p>\n","protected":false},"author":2,"featured_media":361346,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/11\/10\/ram-vzp-otazka.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/361345"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=361345"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/361345\/revisions"}],"predecessor-version":[{"id":361347,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/361345\/revisions\/361347"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/361346"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=361345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=361345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=361345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}