{"id":356927,"date":"2025-09-18T17:08:01","date_gmt":"2025-09-18T16:08:01","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=356927"},"modified":"2025-09-18T17:08:01","modified_gmt":"2025-09-18T16:08:01","slug":"dtest-zrusili-jste-termin-tohle-byste-meli-vedet-o-stornopoplatcich","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=356927","title":{"rendered":"dTest: Zru\u0161ili jste term\u00edn? Tohle byste m\u011bli v\u011bd\u011bt o stornopoplatc\u00edch"},"content":{"rendered":"<h4>U\u017e\u00edv\u00e1te si slune\u010dn\u00e9 odpoledne na koupali\u0161ti, kdy\u017e v\u00a0tom v\u00e1m zavol\u00e1 kade\u0159nice, \u017ee jste nedorazili na sjednan\u00fd term\u00edn. Dva dny p\u0159ed objednanou mas\u00e1\u017e\u00ed se dozv\u00edte, \u017ee bohu\u017eel budete muset b\u00fdt ne\u010dekan\u011b v\u00a0pr\u00e1ci. Kade\u0159nice i mas\u00e9r si v\u0161ak p\u0159es zru\u0161en\u00ed term\u00ednu n\u00e1rokuj\u00ed uhrazen\u00ed slu\u017eby \u010di jej\u00ed \u010d\u00e1sti. Mohou jej\u00ed \u00fahradu po\u017eadovat? Kolik procent a za jak\u00fdch podm\u00ednek?<\/h4>\n<h6><strong>Nep\u0159ij\u00edt bez omluvy m\u016f\u017ee st\u00e1t pen\u00edze<\/strong><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Mnoho spot\u0159ebitel\u016f u\u017e za\u017eilo situaci, kdy se nemohli dostavit na sjednan\u00fd term\u00edn. A\u0165 se jedn\u00e1 o kosmetick\u00e9 slu\u017eby, mas\u00e1\u017ee, nebo klidn\u011b soukrom\u00fd tr\u00e9nink, m\u00e1 to sv\u00e1 pravidla. Valn\u00e1 v\u011bt\u0161ina podnikatel\u016f po\u017eaduje r\u016fzn\u011b vysok\u00e9 stornopoplatky podle doby, kdy term\u00edn zru\u0161\u00edte. Pokud se neomluv\u00edte v\u016fbec, b\u00fdv\u00e1 tento poplatek \u010dasto ve v\u00fd\u0161i 100 % ceny<em>. \u201eTyto poplatky si podnikatel\u00e9 stanov\u00ed zejm\u00e9na z\u00a0d\u016fvodu, \u017ee term\u00edn na posledn\u00ed chv\u00edli ji\u017e neobsad\u00ed, a p\u0159ijdou tak o tr\u017eby,\u201c<\/em>\u00a0vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n<p>Ne v\u017edy m\u00e1 v\u0161ak podnikatel na stornopoplatek n\u00e1rok. P\u0159edn\u011b je d\u016fle\u017eit\u00e9 \u0159\u00edci, \u017ee zn\u00e1m\u00e9 pr\u00e1vo spot\u0159ebitel\u016f na odstoupen\u00ed od smlouvy do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu se v\u00a0t\u011bchto p\u0159\u00edpadech neuplatn\u00ed. To ale nutn\u011b neznamen\u00e1, \u017ee term\u00edn nejde zru\u0161it \u010di p\u0159esunout. Tyto mo\u017enosti v\u0161ak zpravidla z\u00e1vis\u00ed na domluv\u011b stran a podm\u00ednk\u00e1ch smluven\u00fdch p\u0159i rezervaci term\u00ednu.<\/p>\n<h6><strong>Smluvn\u00ed pokuta? A mohl bych ji vid\u011bt?<\/strong><\/h6>\n<p>Poplatek za zru\u0161en\u00ed m\u00edv\u00e1 \u010dasto povahu smluvn\u00ed pokuty.\u00a0<em>\u201eJak ji\u017e ze samotn\u00e9ho n\u00e1zvu vypl\u00fdv\u00e1, jde o pokutu smluvenou, nelze ji tak stanovit dodate\u010dn\u011b samovoln\u011b,\u201c<\/em>\u00a0uv\u00e1d\u00ed Hek\u0161ov\u00e1. Aby bylo mo\u017en\u00e9 smluvn\u00ed pokutu \u00fa\u010dtovat, mus\u00ed se\u00a0s\u00a0n\u00ed spot\u0159ebitel \u0159\u00e1dn\u011b a s\u00a0p\u0159edstihem sezn\u00e1mit.\u00a0<em>\u201eIde\u00e1ln\u00edm zp\u016fsobem je sezn\u00e1men\u00ed spot\u0159ebitele p\u0159\u00edmo p\u0159i rezervaci term\u00ednu, a to i v\u00a0p\u0159\u00edpad\u011b, \u017ee jde o objedn\u00e1n\u00ed po telefonu \u010di pomoc\u00ed zpr\u00e1v,\u201c<\/em>\u00a0rozv\u00e1d\u00ed Hek\u0161ov\u00e1. Informov\u00e1n\u00ed pouze v\u00a0obchodn\u00edch podm\u00ednk\u00e1ch dostate\u010dn\u00e9 nen\u00ed. Mnoho podnikatel\u016f v\u00a0t\u00e9to oblasti ani nem\u00e1 webov\u00e9 str\u00e1nky, p\u0159\u00edpadn\u011b na nich nejsou obchodn\u00ed podm\u00ednky dostupn\u00e9.<\/p>\n<h6><strong>Nen\u00ed pokuta, nemus\u00edm chodit?<\/strong><\/h6>\n<p>Pokud spot\u0159ebitel nen\u00ed o existenci smluvn\u00ed pokuty n\u00e1le\u017eit\u011b informovan\u00fd, nem\u016f\u017ee ji podnikatel vym\u00e1hat.\u00a0<em>\u201eNeznamen\u00e1 to v\u0161ak, \u017ee spot\u0159ebitel na sjednan\u00fd term\u00edn nemus\u00ed dorazit, ani\u017e by mu hrozil postih,\u201c<\/em>\u00a0up\u0159es\u0148uje Hek\u0161ov\u00e1. Podnikatel toti\u017e v\u00a0takov\u00e9m p\u0159\u00edpad\u011b m\u016f\u017ee po\u017eadovat n\u00e1hradu \u0161kody. Jestli\u017ee nedoraz\u00edte na sv\u016fj term\u00edn a podnikateli se nepoda\u0159\u00ed va\u0161e m\u00edsto obsadit, m\u016f\u017ee po v\u00e1s po\u017eadovat u\u0161l\u00fd zisk. Ten v\u0161ak obecn\u011b nedos\u00e1hne 100 % ceny slu\u017eby, nebo\u0165 p\u0159i n\u00ed podnikatel rovn\u011b\u017e mus\u00ed uhradit ur\u010dit\u00e9 n\u00e1klady (nap\u0159. barvy na vlasy, um\u011bl\u00e9 nehty). Po\u017eadovan\u00e1 \u010d\u00e1stka by tak m\u011bla odr\u00e1\u017eet skute\u010dn\u00fd zisk podnikatele po ode\u010dten\u00ed n\u00e1klad\u016f, kter\u00e9 nakonec vynalo\u017eit nemusel. Pokud by v\u0161ak ji\u017e n\u011bkter\u00e9 v\u011bci vyu\u017e\u00edt v\u00a0budoucnu nemohl, vztahovala by se n\u00e1hrada i na tento n\u00e1klad podnikatele.<\/p>\n<h6><strong>Reklamace, kam se pod\u00edv\u00e1\u0161<\/strong><\/h6>\n<p>Pro \u00faplnost problematiky je vhodn\u00e9 zm\u00ednit, \u017ee i v\u00fdkon kade\u0159nice, mas\u00e9ra \u010di manik\u00e9rky je mo\u017en\u00e9 reklamovat. S\u00a0ohledem na povahu t\u011bchto slu\u017eeb je vhodn\u00e9 uplatnit reklamaci co nejd\u0159\u00edve, ide\u00e1ln\u011b ihned. Nen\u00ed to nutnou podm\u00ednkou, av\u0161ak lze t\u00edm p\u0159edej\u00edt probl\u00e9m\u016fm nap\u0159. s\u00a0dokazov\u00e1n\u00edm vady. V\u00fdsledkem reklamace pot\u00e9 m\u016f\u017ee b\u00fdt n\u00e1prava, pokud je mo\u017en\u00e9 ji prov\u00e9st, p\u0159\u00edpadn\u011b p\u0159im\u011b\u0159en\u00e1 sleva z\u00a0ceny. V\u00edce informac\u00ed se dozv\u00edte v\u00a0na\u0161em\u00a0<strong><a href=\"https:\/\/www.dtest.cz\/clanek-9043\/vrabci-hnizdo-misto-ucesu-pozadujte-napravu?&amp;utm_source=&amp;utm_medium=&amp;newsletter_id=30575&amp;email_id=1291212&amp;email_hash=36260b9d366a29a4d445f090cc4da4b0\" target=\"_blank\" rel=\"noopener\">d\u0159\u00edv\u011bj\u0161\u00edm \u010dl\u00e1nku<\/a><\/strong>.<\/p>\n<p><em>\u201ePokud jste se setkali se\u00a0spot\u0159ebitelsk\u00fdm probl\u00e9mem, m\u016f\u017eete se s\u00a0\u017e\u00e1dost\u00ed o radu obr\u00e1tit na spot\u0159ebitelskou poradnu dTestu na \u010d\u00edsle 299\u00a0149\u00a0009 \u010di elektronicky. V\u00a0p\u0159\u00edpad\u011b konkr\u00e9tn\u00edho sporu s\u00a0podnikatelem m\u016f\u017eete rovn\u011b\u017e vyu\u017e\u00edt slu\u017ebu sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f Va\u0161eSt\u00ed\u017enosti.cz,\u201c<\/em>uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1, \u0159editelka dTestu.<\/p>\n<p><strong>dTest<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>U\u017e\u00edv\u00e1te si <\/p>\n","protected":false},"author":2,"featured_media":356928,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/09\/18\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/356927"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=356927"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/356927\/revisions"}],"predecessor-version":[{"id":356929,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/356927\/revisions\/356929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/356928"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=356927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=356927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=356927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}