{"id":356173,"date":"2025-09-09T09:07:13","date_gmt":"2025-09-09T08:07:13","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=356173"},"modified":"2025-09-09T09:07:13","modified_gmt":"2025-09-09T08:07:13","slug":"dtest-reklamace-vyuctovani-ci-sluzeb-u-operatora-nebojte-se-ozvat","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=356173","title":{"rendered":"dTest: Reklamace vy\u00fa\u010dtov\u00e1n\u00ed \u010di slu\u017eeb u oper\u00e1tora? Nebojte se ozvat"},"content":{"rendered":"<h4>U\u017e se v\u00e1m stalo, \u017ee va\u0161e internetov\u00e9 spojen\u00ed nedosahovalo sl\u00edben\u00e9 rychlosti? Nebo v\u00e1m mobiln\u00ed oper\u00e1tor na\u00fa\u010dtoval vy\u0161\u0161\u00ed tarif ne\u017e ten, kter\u00fd m\u00e1te ve smlouv\u011b? V\u00a0t\u011bchto p\u0159\u00edpadech se nebojte slu\u017ebu \u010di vy\u00fa\u010dtov\u00e1n\u00ed reklamovat.<\/h4>\n<h6><strong>Jak spr\u00e1vn\u011b reklamovat (nejen u oper\u00e1tora)<\/strong><\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Nespr\u00e1vn\u00e9 vy\u00fa\u010dtov\u00e1n\u00ed \u010di nekvalitn\u00ed slu\u017eby m\u016f\u017eete reklamovat u sv\u00e9ho mobiln\u00edho oper\u00e1tora.\u00a0<em>\u201eIde\u00e1ln\u011b tak u\u010di\u0148te p\u00edsemn\u011b, aby bylo mo\u017en\u00e9 prok\u00e1zat, \u017ee reklamace byla skute\u010dn\u011b pod\u00e1na,\u201c\u00a0<\/em>upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1:<em>\u201ePokud reklamaci uplatn\u00edte osobn\u011b na pobo\u010dce, nezapome\u0148te si odn\u00e9st potvrzen\u00ed o uplatn\u011bn\u00ed reklamace<\/em>.<em>\u201c<\/em>P\u0159i zasl\u00e1n\u00ed reklamace na e-mail je d\u016fle\u017eit\u00e9, aby v\u00e1m na tento e-mail p\u0159i\u0161la alespo\u0148 automatick\u00e1 odpov\u011b\u010f. V\u00a0opa\u010dn\u00e9m p\u0159\u00edpad\u011b by nebylo mo\u017en\u00e9 pova\u017eovat e-mail za prokazateln\u011b doru\u010den\u00fd. U reklamace uplatn\u011bn\u00e9 p\u0159es poskytovatele po\u0161tovn\u00edch slu\u017eeb pak ze z\u00e1kona plat\u00ed tzv. domn\u011bnka doby dojit\u00ed, tedy reklamace se pova\u017euje za doru\u010denou t\u0159et\u00ed pracovn\u00ed den po odesl\u00e1n\u00ed.<\/p>\n<h6><strong>Reklamujte nejpozd\u011bji do dvou m\u011bs\u00edc\u016f<\/strong><\/h6>\n<p>Reklamace vy\u00fa\u010dtov\u00e1n\u00ed nebo slu\u017eeb elektronick\u00fdch komunikac\u00ed mus\u00ed b\u00fdt uplatn\u011bna bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji v\u0161ak do dvou m\u011bs\u00edc\u016f od vadn\u00e9ho poskytnut\u00ed slu\u017eby (u reklamace slu\u017eeb) nebo do dvou m\u011bs\u00edc\u016f od doru\u010den\u00ed vy\u00fa\u010dtov\u00e1n\u00ed (u reklamace vy\u00fa\u010dtov\u00e1n\u00ed), jinak pr\u00e1vo na reklamaci zanik\u00e1.<\/p>\n<p>Pamatujte v\u0161ak, \u017ee uplatn\u011bn\u00edm reklamace vy\u00fa\u010dtov\u00e1n\u00ed se nezbavujete povinnosti zaplatit za poskytnut\u00e9 slu\u017eby. Doporu\u010dujeme tedy vy\u00fa\u010dtov\u00e1n\u00ed zaplatit, aby v\u00e1m nenab\u00edhaly p\u0159\u00edpadn\u00e9 sankce. Pokud je reklamace n\u00e1sledn\u011b uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, je oper\u00e1tor povinen vr\u00e1tit v\u00e1m rozd\u00edl v\u00a0cen\u011b nejpozd\u011bji do jednoho m\u011bs\u00edce od vy\u0159\u00edzen\u00ed reklamace.<\/p>\n<h6><strong>Oper\u00e1tor m\u00e1 m\u011bs\u00edc na vy\u0159\u00edzen\u00ed<\/strong><\/h6>\n<p>Oper\u00e1tor mus\u00ed reklamaci vy\u0159\u00eddit do jednoho m\u011bs\u00edce od doru\u010den\u00ed. Pouze v\u00a0p\u0159\u00edpad\u011b, \u017ee reklamace vy\u017eaduje projedn\u00e1n\u00ed se zahrani\u010dn\u00edm poskytovatelem (nap\u0159\u00edklad u roamingov\u00fdch slu\u017eeb), m\u016f\u017ee b\u00fdt tato lh\u016fta prodlou\u017eena na dva m\u011bs\u00edce.<\/p>\n<p>Pokud oper\u00e1tor reklamaci nevy\u0159\u00edd\u00ed v\u010das nebo v\u00e1m nevyhov\u00ed, m\u016f\u017eete podat n\u00e1vrh na zah\u00e1jen\u00ed \u0159\u00edzen\u00ed o n\u00e1mitce proti vy\u0159\u00edzen\u00ed reklamace k\u00a0<strong><a href=\"https:\/\/www.dtest.cz\/newsletter\/link?url=https%3A%2F%2Fctu.gov.cz%2Fmam-problem-s-reklamaci-sluzby%3F%26utm_source%3D%26utm_medium%3D&amp;newsletter_id=30505&amp;email_id=1291212&amp;email_hash=36260b9d366a29a4d445f090cc4da4b0\" target=\"_blank\" rel=\"noopener\">\u010cesk\u00e9mu telekomunika\u010dn\u00edmu \u00fa\u0159adu<\/a><\/strong><em>. \u201eTuto n\u00e1mitku je v\u0161ak nutn\u00e9 uplatnit nejpozd\u011bji do jednoho m\u011bs\u00edce od doru\u010den\u00ed vy\u0159\u00edzen\u00ed reklamace nebo od marn\u00e9ho uplynut\u00ed lh\u016fty pro jej\u00ed vy\u0159\u00edzen\u00ed,\u201c\u00a0<\/em>uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1 za dTest.<\/p>\n<p><strong>dTest<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>U\u017e se <\/p>\n","protected":false},"author":2,"featured_media":356175,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/09\/09\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/356173"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=356173"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/356173\/revisions"}],"predecessor-version":[{"id":356176,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/356173\/revisions\/356176"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/356175"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=356173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=356173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=356173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}