{"id":353831,"date":"2025-08-14T10:25:08","date_gmt":"2025-08-14T09:25:08","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=353831"},"modified":"2025-08-14T10:25:08","modified_gmt":"2025-08-14T09:25:08","slug":"aktuality-spotrebitelske-spory-resi-centrum-s-uspesnosti-nad-60","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=353831","title":{"rendered":"AKTUALITY: Spot\u0159ebitelsk\u00e9 spory \u0159e\u0161\u00ed centrum s \u00fasp\u011b\u0161nost\u00ed nad 60 %"},"content":{"rendered":"

\"\"<\/p>\n

 <\/p>\n

(Praha, 14. srpen 2025) P\u0159i pot\u00ed\u017e\u00edch s podnikateli z jin\u00fdch zem\u00ed EU pom\u00e1h\u00e1 bezplatn\u011b Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum \u010cesko. Z v\u00edce ne\u017e 1100 spor\u016f vy\u0159e\u0161ilo \u00fasp\u011b\u0161n\u011b 61 %, a to mimosoudn\u00ed cestou. Dal\u0161\u00edm bezm\u00e1la 1500 lid\u00ed poskytlo radu, jak postupovat v probl\u00e9mov\u00e9 situaci, jak se vyhnout podvod\u016fm na internetu nebo jak nenalet\u011bt na dovolen\u00e9. Leteck\u00e1 doprava, ubytovac\u00ed slu\u017eby a pron\u00e1jmy automobil\u016f jsou nej\u010dast\u011bj\u0161\u00edmi oblastmi, kter\u00fdmi se centrum v letn\u00edm obdob\u00ed zab\u00fdv\u00e1.<\/h6>\n

\u201eV\u017edy je dobr\u00e9 p\u0159edem si p\u0159e\u010d\u00edst recenze, p\u0159esn\u00fd popis ubytov\u00e1n\u00ed a podobn\u011b. Jeden z \u0159e\u0161en\u00fdch spor\u016f vznikl proto, \u017ee si \u010desk\u00e1 rodina myln\u011b vylo\u017eila popis p\u0159\u00edstupu k zahrad\u011b v jedn\u00e9 italsk\u00e9 rezidenci \u2013 garantov\u00e1n byl jen v\u00fdhled do n\u00ed, a nikoli terasa, jak \u010ce\u0161i po\u017eadovali,\u201c<\/em> uv\u00e1d\u00ed Ond\u0159ej Tichota, \u0159editel Evropsk\u00e9ho spot\u0159ebitelsk\u00e9ho centra, a dokl\u00e1d\u00e1, \u017ee o spokojenosti s dovolenou mohou rozhodovat detaily.<\/p>\n

Nej\u010dast\u011bj\u0161\u00ed oblast\u00ed spor\u016f \u0159e\u0161en\u00fdch v unijn\u00ed s\u00edti 29 Evropsk\u00fdch spot\u0159ebitelsk\u00fdch center (ECC-Net) je leteck\u00e1 doprava, resp. vracen\u00ed pen\u011bz a n\u00e1hrady \u0161kody v p\u0159\u00edpad\u011b zpo\u017ed\u011bn\u00ed \u010di ru\u0161en\u00ed let\u016f. \u201eV nich mohou cestuj\u00edc\u00ed \u017e\u00e1dat kompenzace ve v\u00fd\u0161i a\u017e 600 eur v p\u0159\u00edpad\u011b probl\u00e9m\u016f s lety a a\u017e zhruba 35 000 korun v p\u0159\u00edpad\u011b pot\u00ed\u017e\u00ed se zavazadly,\u201c<\/em> vypo\u010d\u00edt\u00e1v\u00e1 Ond\u0159ej Tichota.<\/p>\n

I na dovolen\u00fdch st\u00e1le v\u00edce lid\u00ed vyu\u017e\u00edv\u00e1 online slu\u017eby, co\u017e se propisuje i do pr\u00e1ce ESC. Mezi \u00fasp\u011b\u0161n\u011b vy\u0159e\u0161en\u00e9 p\u0159\u00edpady pat\u0159il ten, ve kter\u00e9m \u010desk\u00fd spot\u0159ebitel ukon\u010dil zku\u0161ebn\u00ed verzi softwaru je\u0161t\u011b p\u0159ed vypr\u0161en\u00edm sedmidenn\u00edho zku\u0161ebn\u00edho obdob\u00ed, p\u0159esto mu poskytovatel st\u00e1hl z \u00fa\u010dtu \u010d\u00e1stku 24,19 eur. Nav\u00edc do\u0161lo k dal\u0161\u00edmu neopr\u00e1vn\u011bn\u00e9mu str\u017een\u00ed stejn\u00e9 \u010d\u00e1stky a po\u017eadavku na \u00fahradu dal\u0161\u00edch 120,94 \u20ac za automaticky prodlou\u017een\u00e9 p\u0159edplatn\u00e9. Na spot\u0159ebitelovy v\u00fdzvy firma v\u016fbec nereagovala. Po z\u00e1sahu ECC-Net obchodn\u00edk uznal pochyben\u00ed, omluvil se a vr\u00e1til celkem 48,38 eura zru\u0161il po\u017eadavek na dal\u0161\u00ed platbu.<\/p>\n

\u0158ada spot\u0159ebitel\u016f oce\u0148uje praktickou pomoc, jako nap\u0159\u00edklad pan Stanislav \u017d.: “Mus\u00edm p\u0159iznat, \u017ee jsem nev\u011b\u0159il v pozitivn\u00ed, a nav\u00edc tak rychl\u00e9 \u0159e\u0161en\u00ed. O to v\u00edc si cen\u00edm va\u0161\u00ed pomoci, ur\u010dit\u011b jste museli pou\u017e\u00edt zna\u010dnou d\u00e1vku diplomacie k dosa\u017een\u00ed takov\u00e9ho v\u00fdsledku. P\u0159ilo\u017een\u00fd v\u00fdpis z \u00fa\u010dtu potvrzuje, \u017ee ob\u011b platby jsou zp\u011bt na m\u00e9m \u00fa\u010dtu.”<\/p>\n

ESC \u010cesko p\u016fsob\u00ed p\u0159i \u010cesk\u00e9 obchodn\u00ed inspekci a pokra\u010duje ve sv\u00e9 \u010dinnosti i v roce 2025, kdy si p\u0159ipom\u00edn\u00e1 20 let sv\u00e9ho p\u016fsoben\u00ed ve prosp\u011bch f\u00e9rov\u00fdch vztah\u016f mezi spot\u0159ebiteli a podnikateli na jednotn\u00e9m trhu EU. \u010cinnost unijn\u00ed s\u00edt\u011b ESC je financov\u00e1na Evropskou komis\u00ed a z\u00fa\u010dastn\u011bn\u00fdmi st\u00e1ty. V\u00edce informac\u00ed o pr\u00e1vech spot\u0159ebitel\u016f mohou lid\u00e9 naj\u00edt na www.evropskyspotrebitel.gov.cz.<\/p>\n

(tz-esc)<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  (Praha, <\/p>\n","protected":false},"author":2,"featured_media":353832,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[179],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/08\/14\/nove-spory.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/353831"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=353831"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/353831\/revisions"}],"predecessor-version":[{"id":353833,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/353831\/revisions\/353833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/353832"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=353831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=353831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=353831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}