{"id":351242,"date":"2025-07-15T08:49:11","date_gmt":"2025-07-15T07:49:11","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=351242"},"modified":"2025-07-15T08:49:11","modified_gmt":"2025-07-15T07:49:11","slug":"dtest-ochranne-programy-online-trzist-zachranna-sit-nebo-chaba-navnada","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=351242","title":{"rendered":"dTest: Ochrann\u00e9 programy online tr\u017ei\u0161\u0165. Z\u00e1chrann\u00e1 s\u00edt, nebo chab\u00e1 n\u00e1vnada?"},"content":{"rendered":"

\u2060Na internetu na v\u00e1s vysko\u010d\u00ed nafukovac\u00ed leh\u00e1tko ve slev\u011b. P\u0159esn\u011b to, co v\u00e1m do v\u00fdbavy na dovolenou chyb\u011blo. Jen\u017ee prodej prob\u00edh\u00e1 p\u0159es online tr\u017ei\u0161t\u011b? V\u00e1h\u00e1te. Pak si ale v\u0161imnete, \u017ee platforma nab\u00edz\u00ed \u201eochrann\u00fd program\u201c a slibuje, \u017ee v p\u0159\u00edpad\u011b probl\u00e9mu v\u00e1m vr\u00e1t\u00ed pen\u00edze z vlastn\u00ed kapsy. Uklidn\u011bni se rozhodnete nakoupit. Jen\u017ee co se skr\u00fdv\u00e1 za t\u00edmto l\u00e1kav\u00fdm slibem? Pomohou v\u00e1m platformy, kdy\u017e se n\u00e1kup nepovede?<\/h4>\n

Jak \u0159e\u0161it nepoveden\u00fd n\u00e1kup na online tr\u017ei\u0161ti?<\/h6>\n

\"\"Online tr\u017ei\u0161t\u011b umo\u017e\u0148uj\u00ed, aby na jejich str\u00e1nk\u00e1ch nab\u00edzeli sv\u00e9 zbo\u017e\u00ed prodejci t\u0159et\u00edch stran. Spot\u0159ebitel, kter\u00fd se na takov\u00e9m online tr\u017ei\u0161ti rozhodne nakoupit, uzav\u00edr\u00e1 smlouvu s\u00a0prod\u00e1vaj\u00edc\u00edm, nikoliv s provozovatelem tr\u017ei\u0161t\u011b. \u201ePokud v\u00e1m zbo\u017e\u00ed nedoraz\u00ed, rozhodnete se odstoupit od smlouvy nebo podat reklamaci, mus\u00edte se obr\u00e1tit na samotn\u00e9ho prodejce,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Ani zku\u0161en\u00fd spot\u0159ebitel v\u0161ak \u010dasto nepozn\u00e1, \u017ee nenakupuje na b\u011b\u017en\u00e9m e-shopu, ale na online tr\u017ei\u0161ti. Informace o tom, \u017ee se jedn\u00e1 o online tr\u017ei\u0161t\u011b b\u00fdv\u00e1 zpravidla uvedena v\u00a0obchodn\u00edch podm\u00ednk\u00e1ch, av\u0161ak spot\u0159ebitel tuto skute\u010dnost mus\u00ed poznat i ze samotn\u00fdch str\u00e1nek. Jestli\u017ee by se informace o tom, \u017ee se jedn\u00e1 o online tr\u017ei\u0161t\u011b, nach\u00e1zela pouze v\u00a0obchodn\u00edch podm\u00ednk\u00e1ch, mohlo by se jednat o p\u0159ekvapiv\u00e9 ujedn\u00e1n\u00ed, ke kter\u00e9mu se nebude p\u0159ihl\u00ed\u017eet. \u201eD\u016fsledkem toho, \u017ee n\u00e1kupn\u00ed platforma neinformuje spot\u0159ebitele jasn\u00fdm a srozumiteln\u00fdm zp\u016fsobem o tom, od koho spot\u0159ebitel nakupuje, je to, \u017ee spot\u0159ebitel m\u00e1 pr\u00e1vo celou z\u00e1le\u017eitost \u0159e\u0161it p\u0159\u00edmo p\u0159es online tr\u017ei\u0161t\u011b a v\u016f\u010di tr\u017ei\u0161ti tak\u00e9 uplat\u0148ovat sv\u00e1 z\u00e1konn\u00e1 pr\u00e1va,\u201c\u00a0<\/em>dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

Pozor na plan\u00e9 sliby<\/h6>\n

N\u011bkter\u00e1 online tr\u017ei\u0161t\u011b poskytuj\u00ed ochrann\u00e9 z\u00e1kaznick\u00e9 programy pro spot\u0159ebitele, kter\u00e9 v\u00e1s maj\u00ed chr\u00e1nit pro p\u0159\u00edpad, \u017ee nepochod\u00edte s\u00a0vym\u00e1h\u00e1n\u00edm pr\u00e1v u individu\u00e1ln\u00edho prod\u00e1vaj\u00edc\u00edho. Je t\u0159eba si uv\u011bdomit, \u017ee platforma jako prost\u0159edn\u00edk mezi v\u00e1mi a prodejcem nem\u00e1 ze z\u00e1kona povinnost do sporu zasahovat. Jak\u00e1koli pomoc z jej\u00ed strany je \u010dist\u011b dobrovoln\u00e1 a\u00a0podm\u00edn\u011bn\u00e1 jej\u00edmi vnit\u0159n\u00edmi pravidly. Podm\u00ednky t\u011bchto program\u016f doporu\u010dujeme p\u0159ed samotn\u00fdm n\u00e1kupem nastudovat. Sledovat byste m\u011bli p\u0159edev\u0161\u00edm to, jak\u00e9 jsou lh\u016fty pro vr\u00e1cen\u00ed, jak\u00e9 vady je mo\u017en\u00e9 reklamovat a jak je to nap\u0159\u00edklad s po\u0161tovn\u00fdm. V r\u00e1mci z\u00e1kaznick\u00fdch program\u016f toti\u017e nemus\u00ed v\u017edy platit pravidla, na kter\u00e1 jste zvykl\u00ed ze z\u00e1kona, a\u00a0va\u0161e mo\u017enosti se mohou \u0159\u00eddit \u010dist\u011b podm\u00ednkami dan\u00e9 platformy.<\/p>\n

U seri\u00f3zn\u00edch online platforem m\u016f\u017ee b\u00fdt funguj\u00edc\u00ed z\u00e1kaznick\u00fd program u\u017eite\u010dn\u00fdm n\u00e1strojem, jindy se ale m\u016f\u017ee jednat jen o plan\u00e9 sliby. Ze zku\u0161enosti na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradny v\u00edme, \u017ee i kdy\u017e online platforma \u201egarantuje\u201c vr\u00e1cen\u00ed pen\u011bz, tak p\u0159i \u0159e\u0161en\u00ed konkr\u00e9tn\u00edho probl\u00e9mu m\u016f\u017ee nechat spot\u0159ebitele na holi\u010dk\u00e1ch. \u201eNezapome\u0148te si celou\u00a0platformu i konkr\u00e9tn\u00edho prodejce p\u0159ed n\u00e1kupem rad\u011bji ov\u011b\u0159it na nez\u00e1visl\u00fdch port\u00e1lech, nahl\u00e9dn\u011bte i do obchodn\u00edch podm\u00ednek a nespol\u00e9hejte se pouze na sliby podnikatel\u016f,<\/em>\u201c\u00a0uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1 za dTest.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\u2060Na internetu <\/p>\n","protected":false},"author":2,"featured_media":351243,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/07\/15\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/351242"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=351242"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/351242\/revisions"}],"predecessor-version":[{"id":351244,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/351242\/revisions\/351244"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/351243"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=351242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=351242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=351242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}