{"id":346328,"date":"2025-05-20T14:08:19","date_gmt":"2025-05-20T13:08:19","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=346328"},"modified":"2025-05-20T14:08:19","modified_gmt":"2025-05-20T13:08:19","slug":"dtest-neverte-vsem-kteri-se-za-nas-schovavaji","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=346328","title":{"rendered":"dTest: Nev\u011b\u0159te v\u0161em, kte\u0159\u00ed se za n\u00e1s schov\u00e1vaj\u00ed"},"content":{"rendered":"

V minul\u00e9m roce oslavila na\u0161e poradna p\u016fl milionu spot\u0159ebitelsk\u00fdch dotaz\u016f. Ka\u017ed\u00fd den jich v pr\u016fm\u011bru zodpov\u00edme stovky, av\u0161ak ne v\u017edy se na n\u00e1s obrac\u00ed pouze spot\u0159ebitel\u00e9. V \u0159ad\u011b p\u0159\u00edpad\u016f se na n\u00e1s p\u0159iznan\u011b \u010di nep\u0159iznan\u011b obrac\u00ed i podnikatel\u00e9, kte\u0159\u00ed si v r\u00e1mci \u0159e\u0161en\u00ed probl\u00e9mu se spot\u0159ebitelem nev\u00ed rady a \u017e\u00e1daj\u00ed n\u00e1s o radu \u010di stanovisko. V takov\u00e9m p\u0159\u00edpad\u011b jsme v r\u00e1mci na\u0161\u00ed osv\u011btov\u00e9 \u010dinnosti ochotni pomoci, abychom pomohli kultivovat prost\u0159ed\u00ed spot\u0159ebitelsk\u00e9ho sv\u011bta.<\/h4>\n

Spot\u0159ebitelsk\u00e1 poradna pro podnikatele?<\/h6>\n

\"\"P\u0159esto\u017ee se na\u0161e poradna zam\u011b\u0159uje na pomoc spot\u0159ebitel\u016fm, pova\u017eujeme p\u0159inejmen\u0161\u00edm za vhodn\u00e9 poradit i \u201edruh\u00e9 stran\u011b\u201c, tedy podnikatel\u016fm, a to zejm\u00e9na v p\u0159\u00edpadech, kdy se jejich dotaz t\u00fdk\u00e1 konkr\u00e9tn\u00edho spot\u0159ebitelsk\u00e9ho probl\u00e9mu. \u201eI t\u00edmto zp\u016fsobem pom\u016f\u017eeme spot\u0159ebitel\u016fm, nebo\u0165 podnikateli porad\u00edme, jak vy\u0159e\u0161it probl\u00e9m v souladu s pr\u00e1vem,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

N\u011bkdy se jedn\u00e1 o jednoduch\u00e9 p\u0159\u00edpady, kdy se chce podnikatel pouze ujistit, \u017ee postupuje spr\u00e1vn\u011b, jindy se jedn\u00e1 o slo\u017eit\u011bj\u0161\u00ed p\u0159\u00edpady, kdy poskytneme n\u00e1\u0161 n\u00e1zor na konkr\u00e9tn\u00ed situaci. Podnikatel pak t\u00edmto stanoviskem m\u016f\u017ee podlo\u017eit sv\u00e9 rozhodnut\u00ed, aby spot\u0159ebitel v\u011bd\u011bl, \u017ee nejedn\u00e1 sv\u00e9voln\u011b.<\/p>\n

V\u011b\u0159te nev\u011b\u0159te<\/h6>\n

Zde v\u0161ak m\u016f\u017ee nastat probl\u00e9m, se kter\u00fdm se v n\u011bkter\u00fdch p\u0159\u00edpadech setk\u00e1v\u00e1me. \u201ePodnikatel\u00e9 si n\u011bkdy vytrhnou z na\u0161\u00ed odpov\u011bdi pouze \u010d\u00e1st, kter\u00e1 se jim hod\u00ed. Bez kontextu pot\u00e9 tato \u010d\u00e1st ukazuje opa\u010dn\u00fd v\u00fdznam, ne\u017e byl poradcem uveden,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1.<\/p>\n

Jako p\u0159\u00edklad m\u016f\u017ee slou\u017eit problematika v\u00fdjimky z mo\u017enosti vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f pro hygienick\u00e9 d\u016fvody. Z\u00e1kon d\u00e1v\u00e1 pouze dv\u011b podm\u00ednky \u2013 zbo\u017e\u00ed mus\u00ed b\u00fdt rozbaleno ze zape\u010det\u011bn\u00e9ho obalu a z\u00e1rove\u0148 nen\u00ed vhodn\u00e9 zbo\u017e\u00ed vr\u00e1tit z d\u016fvodu ochrany zdrav\u00ed nebo z hygienick\u00fdch d\u016fvod\u016f. \u201eO zape\u010det\u011bn\u00e9m obalu ji\u017e v sou\u010dasnosti nen\u00ed moc pochyb, av\u0161ak samotn\u00e9 hygienick\u00e9 d\u016fvody \u010di ochrana zdrav\u00ed mohou b\u00fdt v ur\u010dit\u00fdch p\u0159\u00edpadech interpretov\u00e1ny r\u016fzn\u011b,\u201c<\/em> up\u0159es\u0148uje Hek\u0161ov\u00e1.<\/p>\n

Jeden z podnikatel\u016f, kter\u00fd se vyd\u00e1val za spot\u0159ebitele, se u n\u00e1s informoval ohledn\u011b t\u00e9to v\u00fdjimky ve vztahu k n\u00e1hradn\u00edmu nab\u00edjec\u00edmu pouzdru k bezdr\u00e1tov\u00fdm sluch\u00e1tk\u016fm. Na\u0161e odpov\u011b\u010f obs\u00e1hla celou problematiku v\u010detn\u011b navrhovan\u00e9ho \u0159e\u0161en\u00ed pro p\u0159\u00edpadn\u00fd spor s podnikatelem. D\u016fle\u017eit\u00e1 je zejm\u00e9na \u010d\u00e1st: \u201eKonkr\u00e9tn\u00ed v\u00fd\u010det zbo\u017e\u00ed, na kter\u00e9 se tato v\u00fdjimka z pr\u00e1va odstoupit vztahuje, nikde nenaleznete, av\u0161ak u sluch\u00e1tek do u\u0161\u00ed se obecn\u011b tato v\u00fdjimka uplat\u0148uje. Co se v\u0161ak nab\u00edjec\u00edho pouzdra t\u00fd\u010de, nem\u00e1me k dispozici konkr\u00e9tn\u00ed rozhodnut\u00ed, kter\u00e9 by se dan\u00e9ho zbo\u017e\u00ed t\u00fdkalo. P\u0159esto v\u0161ak m\u00e1me za to, \u017ee u nab\u00edjec\u00edho pouzdra je situace odli\u0161n\u00e1, a bez dal\u0161\u00edho tak nemus\u00ed doj\u00edt k hygienick\u00e9mu znehodnocen\u00ed v\u00fdrobku. Mo\u017enost vy\u010distit zbo\u017e\u00ed pro dal\u0161\u00ed prodej by tak m\u011bla b\u00fdt jednodu\u0161\u0161\u00ed.\u201c<\/em><\/p>\n

N\u00e1sledn\u011b si tento e-shop p\u0159evzal citovanou pas\u00e1\u017e po sv\u00e9m, aplikoval pouze prvn\u00ed v\u011btu a spot\u0159ebitel\u016fm nyn\u00ed tvrd\u00ed nejen, \u017ee nen\u00ed mo\u017en\u00e9 odstoupit od smlouvy bez ud\u00e1n\u00ed d\u016fvodu, ale \u017ee nen\u00ed ani mo\u017en\u00e9 odstoupit v r\u00e1mci reklamace pro podstatn\u00e9 poru\u0161en\u00ed smlouvy. Spot\u0159ebitelka, kter\u00e1 se na na\u0161i poradnu se svou zku\u0161enost\u00ed se zm\u00edn\u011bn\u00fdm obchodem rovn\u011b\u017e obr\u00e1tila, narazila pr\u00e1v\u011b p\u0159i uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy pro podstatnou vadu. \u00dadajn\u011b j\u00ed toti\u017e byla prod\u00e1na pouh\u00e1 napodobenina sluch\u00e1tek zn\u00e1m\u00e9 zna\u010dky. Prod\u00e1vaj\u00edc\u00ed d\u00e1le argumentoval t\u00edm, \u017ee m\u00e1 v\u0161e podlo\u017eeno na\u0161\u00ed poradnou. \u201eTakov\u00e9 tvrzen\u00ed n\u00e1s po\u0161kozuje, z\u00e1rove\u0148 m\u00e1me mo\u017enost si ve\u0161ker\u00e9 odpov\u011bdi od poradc\u016f dohledat, tud\u00ed\u017e nen\u00ed probl\u00e9m prok\u00e1zat, \u017ee jsme tvrzen\u00ed uveden\u00e1 podnikatelem neuvedli, respektive, \u017ee s pot\u0159ebn\u00fdm kontextem je tvrzen\u00ed zcela opa\u010dn\u00e9,<\/em>\u201c varuje Hek\u0161ov\u00e1. Tuto argumentaci se e-shop ne\u0161t\u00edtil pou\u017e\u00edt ani na na\u0161em webu Va\u0161eSt\u00ed\u017enosti.cz, d\u00edky \u010demu\u017e jsme mohli adresn\u011b reagovat.<\/p>\n

P\u0159itom jsme se neztoto\u017enili ani s argumentaci prodejce spo\u010d\u00edvaj\u00edc\u00ed v tom, \u017ee n\u00e1hradn\u00ed nab\u00edjec\u00ed pouzdro je sou\u010d\u00e1st\u00ed sluch\u00e1tek, a proto nen\u00ed odstoupen\u00ed mo\u017en\u00e9. Kompletn\u00ed st\u00ed\u017enost v\u010detn\u011b zm\u00edn\u011bn\u00fdch vyj\u00e1d\u0159en\u00ed je ve\u0159ejn\u011b dostupn\u00e1 zde: https:\/\/www.vasestiznosti.cz\/stiznost\/81506\/zamitnuta-vratka-zbozi-koupeneho-online<\/strong><\/a>.<\/p>\n

\u201ePokud spot\u0159ebitel\u00e9 maj\u00ed pochybnosti ohledn\u011b argumentace prod\u00e1vaj\u00edc\u00edch, mohou sv\u016fj probl\u00e9m konzultovat s na\u0161\u00ed poradnou, a to ka\u017ed\u00fd v\u0161edn\u00ed den od 9 do 17 hodin na \u010d\u00edsle 299 149 009. Stejn\u011b tak si mohou ov\u011b\u0159it tvrzen\u00ed prod\u00e1vaj\u00edc\u00edho, kter\u00fd se za\u0161ti\u0165uje na\u0161\u00ed radou,\u201c<\/em> uv\u00e1d\u00ed Hek\u0161ov\u00e1.<\/p>\n

Zeptat se nen\u00ed ostuda<\/h6>\n

Jak jsme ji\u017e uvedli, jsme prim\u00e1rn\u011b spot\u0159ebitelskou poradnou, av\u0161ak r\u00e1di porad\u00edme v r\u00e1mci spot\u0159ebitelsk\u00fdch vztah\u016f i podnikatel\u016fm. \u201eSamoz\u0159ejm\u011b nem\u016f\u017eeme podnikatel\u016fm nahrazovat pr\u00e1vn\u00ed odd\u011blen\u00ed. P\u0159i opakovan\u00fdch \u010di zneu\u017e\u00edvaj\u00edc\u00edch \u017e\u00e1dostech jsme nuceni podnikatele odk\u00e1zat na advok\u00e1ta,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1. Jestli\u017ee se v\u0161ak jedn\u00e1 o p\u0159im\u011b\u0159en\u00e9 mno\u017estv\u00ed dotaz\u016f t\u00fdkaj\u00edc\u00edch se spot\u0159ebitelsk\u00e9ho pr\u00e1va, nemus\u00ed se podnikatel\u00e9 vyd\u00e1vat za spot\u0159ebitele a mohou se zeptat p\u0159\u00edmo za svou spole\u010dnost. Za sv\u00fdmi vyj\u00e1d\u0159en\u00edmi si stoj\u00edme a v p\u0159\u00edpad\u011b, \u017ee se n\u00e1s n\u00e1sledn\u011b bude dopt\u00e1vat spot\u0159ebitel, kter\u00e9ho se probl\u00e9m t\u00fdk\u00e1, budeme moci na\u0161e vyj\u00e1d\u0159en\u00ed rychleji dohledat. Z\u00e1rove\u0148 je pot\u0159eba uv\u00e9st, \u017ee v\u017edy vych\u00e1z\u00edme z popsan\u00e9ho skutkov\u00e9ho stavu volaj\u00edc\u00edm. Pokud se pohled podnikatele a spot\u0159ebitele budou v n\u011bkter\u00fdch \u010d\u00e1stech li\u0161it, m\u016f\u017ee se li\u0161it i na\u0161e vyj\u00e1d\u0159en\u00ed. S takov\u00fdmi p\u0159\u00edpady si v\u0161ak um\u00edme poradit v r\u00e1mci slu\u017eby Va\u0161est\u00ed\u017enosti.cz.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

V minul\u00e9m <\/p>\n","protected":false},"author":2,"featured_media":346329,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/05\/20\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/346328"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=346328"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/346328\/revisions"}],"predecessor-version":[{"id":346330,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/346328\/revisions\/346330"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/346329"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=346328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=346328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=346328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}