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Dle z\u00e1kona o elektronick\u00fdch komunikac\u00edch maj\u00ed poskytovatel\u00e9 elektronick\u00fdch komunikac\u00ed mo\u017enost zm\u011bnit smluvn\u00ed podm\u00ednky, pokud tak bylo p\u0159edem ujedn\u00e1no (spot\u0159ebitel\u00e9 naleznou takov\u00e9 ujedn\u00e1n\u00ed typicky v p\u016fvodn\u00ed smlouv\u011b \u010di obchodn\u00edch podm\u00ednk\u00e1ch). Poskytovatel\u00e9 elektronick\u00fdch komunikac\u00ed v\u0161ak mus\u00ed v textov\u00e9 podob\u011b jasn\u00fdm a srozumiteln\u00fdm zp\u016fsobem informovat o ve\u0161ker\u00fdch zm\u011bn\u00e1ch nejpozd\u011bji jeden m\u011bs\u00edc p\u0159ed nabyt\u00edm \u00fa\u010dinnosti zm\u011bny smlouvy a z\u00e1rove\u0148 ho informovat o jeho pr\u00e1vu vypov\u011bd\u011bt z\u00e1vazek ze smlouvy, ani\u017e by mu vznikly jak\u00e9koli dal\u0161\u00ed n\u00e1klady, jestli\u017ee s nov\u00fdmi podm\u00ednkami nesouhlas\u00ed. \u201eV opa\u010dn\u00e9m p\u0159\u00edpad\u011b by ke zm\u011bn\u011b obchodn\u00edch podm\u00ednek doj\u00edt nemohlo,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\nVe zm\u00edn\u011bn\u00e9m p\u0159\u00edpad\u011b byli spot\u0159ebitel\u00e9 ze strany oper\u00e1tora skute\u010dn\u011b informov\u00e1ni, \u017ee zm\u011bna slu\u017eby prob\u011bhne automaticky, a pokud s n\u00ed nesouhlas\u00ed, maj\u00ed mo\u017enost ji \u201evypov\u011bd\u011bt\u201c. Na e-mail \u010di dopisem jim tedy p\u0159i\u0161lo, \u017ee k ur\u010dit\u00e9mu datu budou p\u0159evedeni na novou dra\u017e\u0161\u00ed slu\u017ebu. \u201eVe skute\u010dnosti v\u0161ak nebyl spot\u0159ebitel\u016fm poskytnut transparentn\u00ed a jednoduch\u00fd mechanismus pro odm\u00edtnut\u00ed zm\u011bny,\u201c<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1. Zm\u011bnu nap\u0159\u00edklad nebylo mo\u017eno vypov\u011bd\u011bt odpov\u011bd\u00ed na e-mail. Jako dal\u0161\u00ed mo\u017enost vypov\u011bzen\u00ed uv\u00e1d\u00ed oper\u00e1tor zavol\u00e1n\u00ed na jejich z\u00e1kaznickou linku, av\u0161ak na t\u00e9to z\u00e1kaznick\u00e9 lince se spot\u0159ebitel\u00e9 museli nejprve vypo\u0159\u00e1dat s virtu\u00e1ln\u00edm asistentem, kter\u00fd jim v jejich po\u017eadavc\u00edch \u010dasto nevyhov\u011bl nebo jejich po\u017eadavku nerozum\u011bl.<\/p>\n Re\u00e1lnou mo\u017enost\u00ed, jak smlouvu vypov\u011bd\u011bt, tak z\u016fst\u00e1v\u00e1 zasl\u00e1n\u00ed dopisu (zaplatit po\u0161tovn\u00e9 ide\u00e1ln\u011b s dodejkou, co\u017e vyjde spot\u0159ebitele na 112 korun) \u010di osobn\u00ed n\u00e1v\u0161t\u011bva pobo\u010dky.<\/p>\n Ze zku\u0161enost\u00ed, kter\u00e9 s n\u00e1mi spot\u0159ebitel\u00e9 sd\u00edlej\u00ed prost\u0159ednictv\u00edm na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradny a slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz v\u0161ak v\u00edme, \u017ee ani p\u0159i osobn\u00ed n\u00e1v\u0161t\u011bv\u011b pobo\u010dky spot\u0159ebitel\u00e9 nepochodili. \u201ePracovn\u00edci spot\u0159ebitel\u016fm sd\u011blili, \u017ee jejich smlouvu nelze vypov\u011bd\u011bt, respektive \u017ee vypov\u011bzen\u00ed bude mo\u017en\u00e9 a\u017e od prvn\u00edho dne zm\u011bny, tedy a\u017e jim za\u010dnou strh\u00e1vat pen\u00edze za tuto novou slu\u017ebu, se kterou nesouhlas\u00ed,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1. O stejn\u00fdch praktik\u00e1ch n\u00e1s informuj\u00ed tak\u00e9 spot\u0159ebitel\u00e9, kter\u00fdm se na telefonn\u00ed lince poda\u0159ilo spojit s \u017eiv\u00fdm zam\u011bstnancem.<\/p>\n Neumo\u017en\u011bn\u00ed spot\u0159ebitel\u016fm vyu\u017e\u00edt jejich z\u00e1konn\u00e9ho pr\u00e1va by mohlo nasv\u011bd\u010dovat poru\u0161en\u00ed z\u00e1kona, konkr\u00e9tn\u011b by se z na\u0161eho pohledu mohlo jednat o nekalou obchodn\u00ed praktiku. Doporu\u010dujeme v\u0161em spot\u0159ebitel\u016fm, kte\u0159\u00ed se s obdobn\u00fdmi praktikami setkali, podat podn\u011bt s podez\u0159en\u00edm na sp\u00e1ch\u00e1n\u00ed p\u0159estupku k \u010cesk\u00e9mu telekomunika\u010dn\u00edmu \u00fa\u0159adu (https:\/\/ctu.gov.cz\/resene-spory-ctu; https:\/\/eportal.ctu.gov.cz\/form\/5<\/strong><\/a>).<\/p>\n dTest<\/strong><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Spole\u010dnost O2 <\/p>\n","protected":false},"author":2,"featured_media":345846,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/05\/15\/ram-dtest-1.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/345845"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=345845"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/345845\/revisions"}],"predecessor-version":[{"id":345847,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/345845\/revisions\/345847"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/345846"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=345845"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=345845"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=345845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Neumo\u017en\u011bn\u00ed vypov\u011bzen\u00ed smlouvy<\/h6>\n
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