{"id":343660,"date":"2025-04-24T11:26:38","date_gmt":"2025-04-24T10:26:38","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=343660"},"modified":"2025-04-24T11:26:38","modified_gmt":"2025-04-24T10:26:38","slug":"dtest-neuzavreni-smlouvy-po-telefonu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=343660","title":{"rendered":"dTest: (Ne)uzav\u0159en\u00ed smlouvy po telefonu"},"content":{"rendered":"

Podnikatel v\u00e1m zavol\u00e1 z nezn\u00e1m\u00e9ho \u010d\u00edsla a nab\u00edz\u00ed v\u00e1m dopl\u0148ky stravy nebo jin\u00e9 zbo\u017e\u00ed, ani\u017e byste o to st\u00e1li. Takovou situaci za\u017eil asi ka\u017ed\u00fd. Ale co kdy\u017e b\u011bhem hovoru omylem \u201ek\u00fdvnete\u201c, je to pro v\u00e1s z\u00e1vazn\u00e9? Telefonick\u00e1 nab\u00eddka mus\u00ed b\u00fdt zpravidla n\u00e1sledn\u011b p\u00edsemn\u011b potvrzena, jinak smlouva v\u016fbec nevznikne. Ze zku\u0161enost\u00ed na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradny se v\u0161ak setk\u00e1v\u00e1me i s p\u0159\u00edpady prodejc\u016f, kte\u0159\u00ed tvrd\u00ed opak.<\/h4>\n

Pouh\u00e9 ano sta\u010dit nemus\u00ed<\/h6>\n

\"\"Jestli\u017ee v\u00e1m zavol\u00e1 podnikatel, mus\u00ed na za\u010d\u00e1tku ka\u017ed\u00e9ho hovoru sd\u011blit obchodn\u00ed \u00fa\u010del hovoru a tak\u00e9 \u00fadaje o sv\u00e9 toto\u017enosti. I v p\u0159\u00edpad\u011b, \u017ee podnikateli v telefonick\u00e9m hovoru n\u011bco odsouhlas\u00edte, neznamen\u00e1 to automaticky, \u017ee smlouva byla uzav\u0159ena. \u201eNab\u00eddku u\u010din\u011bnou b\u011bhem hovoru mus\u00ed podnikatel spot\u0159ebiteli bez zbyte\u010dn\u00e9ho odkladu potvrdit v p\u00edsemn\u00e9 podob\u011b, nap\u0159\u00edklad zasl\u00e1n\u00edm shrnut\u00ed do e-mailu,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1: \u201eSmlouva v tomto p\u0159\u00edpad\u011b vznikne a\u017e pot\u00e9, co vyj\u00e1d\u0159\u00edte sv\u016fj souhlas s nab\u00eddkou, a to elektronicky, nebo podpisem potvrzen\u00ed nab\u00eddky na listin\u011b.\u201c<\/em><\/p>\n

Tato pravidla se v\u0161ak vztahuj\u00ed pouze na situace, kdy vol\u00e1 podnikatel spot\u0159ebiteli. Pokud by naopak spot\u0159ebitel oslovil podnikatele a popt\u00e1val jeho slu\u017eby \u010di zbo\u017e\u00ed, uzav\u0159en\u00ed smlouvy na z\u00e1klad\u011b telefon\u00e1tu nic nebr\u00e1n\u00ed. P\u00edsemn\u00e9 potvrzen\u00ed nab\u00eddky a souhlasu zde tedy nen\u00ed nutn\u00e9.<\/p>\n

Odstoupen\u00ed od smlouvy<\/h6>\n

Hlavu nev\u011b\u0161te ani v p\u0159\u00edpad\u011b, \u017ee jste podnikateli nab\u00eddku potvrdili p\u00edsemn\u011b. V p\u0159\u00edpad\u011b, \u017ee se jednalo o potvrzen\u00ed distan\u010dn\u00edm zp\u016fsobem (tedy nep\u0159i\u0161li jste potvrzen\u00ed podepsat osobn\u011b na pobo\u010dku), m\u00e1te pr\u00e1vo na odstoupen\u00ed od smlouvy do \u010dtrn\u00e1cti dn\u016f bez uveden\u00ed d\u016fvodu.<\/p>\n

V praxi se v\u0161ak lze setkat se situacemi, kdy smlouva nebyla uzav\u0159ena, a p\u0159esto se podnikatel\u00e9 dom\u00e1haj\u00ed pln\u011bn\u00ed, nap\u0159\u00edklad zaplacen\u00ed kupn\u00ed ceny. Spot\u0159ebitel\u00e9 jsou v\u0161ak povinni hradit pouze takov\u00e9 v\u00fdrobky a slu\u017eby, kter\u00e9 si prokazateln\u011b objednali. Jestli\u017ee tedy podnikatel tvrd\u00ed, \u017ee do\u0161lo k objedn\u00e1vce, je na n\u011bm, aby prok\u00e1zal, \u017ee smlouva vznikla. \u201eRovn\u011b\u017e pamatujte, \u017ee pokud je v\u00e1m zasl\u00e1no zbo\u017e\u00ed, kter\u00e9 jste si neobjednali, nemus\u00edte nic hradit ani vracet na svoje n\u00e1klady,”<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

Nevy\u017e\u00e1dan\u00e9 vol\u00e1n\u00ed<\/h6>\n

Podnikatel v\u00e1s m\u016f\u017ee kontaktovat za \u00fa\u010delem marketingu, pokud jste k tomu dali v\u00fdslovn\u00fd souhlas. Tento souhlas m\u016f\u017eete ud\u011blit t\u0159eba p\u0159i registraci na webu (za\u0161krtnut\u00ed pol\u00ed\u010dka) nebo vypln\u011bn\u00edm formul\u00e1\u0159e.<\/p>\n

Bez p\u0159edchoz\u00edho souhlasu v\u00e1s podnikatel m\u016f\u017ee kontaktovat za p\u0159edpokladu, \u017ee spolu m\u00e1te uzav\u0159enou n\u011bjakou smlouvu, nap\u0159. pokud jste od n\u011bj nakoupili n\u011bjak\u00e9 v\u00fdrobky \u010di slu\u017eby. Nab\u00edzet v\u00e1m v\u0161ak m\u016f\u017ee v\u00fdrobky \u010di slu\u017eby pouze obdobn\u00e9, a to nav\u00edc za p\u0159edpokladu, \u017ee tyto marketingov\u00e9 hovory m\u016f\u017eete nap\u0159\u00ed\u0161t\u011b jednoduch\u00fdm zp\u016fsobem odm\u00edtnout. \u201eJestli\u017ee odm\u00edtnete vyu\u017e\u00edv\u00e1n\u00ed va\u0161eho telefonick\u00e9ho kontaktu pro tyto \u00fa\u010dely, nesm\u00ed v\u00e1s podnikatel d\u00e1le kontaktovat,\u201c<\/em> uzav\u00edr\u00e1 za dTest Hek\u0161ov\u00e1.<\/p>\n

Jestli\u017ee jste se setkali s nevy\u017e\u00e1dan\u00fdmi hovory, doporu\u010dujeme kontaktovat \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad s podn\u011btem ohledn\u011b sp\u00e1ch\u00e1n\u00ed mo\u017en\u00e9ho p\u0159estupku.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Podnikatel v\u00e1m <\/p>\n","protected":false},"author":2,"featured_media":343661,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/04\/24\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/343660"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=343660"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/343660\/revisions"}],"predecessor-version":[{"id":343662,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/343660\/revisions\/343662"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/343661"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=343660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=343660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=343660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}