{"id":340599,"date":"2025-03-23T12:00:32","date_gmt":"2025-03-23T11:00:32","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=340599"},"modified":"2025-03-23T12:00:32","modified_gmt":"2025-03-23T11:00:32","slug":"dtest-odkdy-bezi-reklamacni-lhuta","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=340599","title":{"rendered":"dTest: Odkdy b\u011b\u017e\u00ed reklama\u010dn\u00ed lh\u016fta?"},"content":{"rendered":"

Prod\u00e1vaj\u00edc\u00ed m\u00e1 na vy\u0159\u00edzen\u00ed reklamace spot\u0159ebitele 30 dn\u016f od jej\u00edho uplatn\u011bn\u00ed. Uplatn\u011bn\u00edm reklamace se mysl\u00ed prvotn\u00ed kontaktov\u00e1n\u00ed podnikatele s reklamac\u00ed. N\u011bkte\u0159\u00ed podnikatel\u00e9 si v\u0161ak toto pravidlo vykl\u00e1daj\u00ed dle sv\u00e9 libosti anebo se sna\u017e\u00ed tento proces zm\u011bnit ustanoven\u00edmi v obchodn\u00edch podm\u00ednk\u00e1ch. Podmi\u0148ovat zah\u00e1jen\u00ed reklamace nap\u0159\u00edklad dopraven\u00edm zbo\u017e\u00ed na prodejnu v\u0161ak nelze.<\/h4>\n

Uplatn\u011bn\u00ed reklamace<\/h6>\n

\"\"Jakmile se u zbo\u017e\u00ed projev\u00ed vada, je nam\u00edst\u011b ji reklamovat u prodejce, nebo u osoby, kter\u00e1 je ur\u010den\u00e1 k oprav\u011b, kterou m\u016f\u017ee b\u00fdt nap\u0159\u00edklad servis. Reklama\u010dn\u00ed lh\u016fta po\u010d\u00edn\u00e1 b\u011b\u017eet od uplatn\u011bn\u00ed reklamace, tedy od prvotn\u00edho kontaktu s prod\u00e1vaj\u00edc\u00edm. \u201eTo znamen\u00e1, \u017ee jakmile informujete prodejce o vad\u011b zbo\u017e\u00ed a po\u017e\u00e1d\u00e1te o jej\u00ed odstran\u011bn\u00ed, za\u010d\u00edn\u00e1 b\u011b\u017eet lh\u016fta pro vy\u0159\u00edzen\u00ed reklamace,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Reklamaci m\u016f\u017eete uplatnit hned n\u011bkolika r\u016fzn\u00fdmi zp\u016fsoby, nap\u0159\u00edklad prost\u0159ednictv\u00edm telefonu, e-mailem, dopisem \u010di osobn\u011b na prodejn\u011b prod\u00e1vaj\u00edc\u00edho. Prod\u00e1vaj\u00edc\u00ed m\u00e1 n\u00e1sledn\u011b povinnost vy\u0159\u00eddit reklamaci do 30 dn\u016f od jej\u00edho uplatn\u011bn\u00ed. \u201ePo uplatn\u011bn\u00ed reklamace v\u00e1s m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed vyzvat k dod\u00e1n\u00ed reklamovan\u00e9ho zbo\u017e\u00ed,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201eV takov\u00e9 chv\u00edli se reklama\u010dn\u00ed lh\u016fta stav\u00ed a\u017e do doby, ne\u017e poskytnete tuto sou\u010dinnost.\u201c<\/em><\/p>\n

P\u0159\u00edklad po\u010d\u00edt\u00e1n\u00ed reklama\u010dn\u00ed lh\u016fty:<\/h6>\n

Pan\u00ed Ema zavolala v pond\u011bl\u00ed 3. b\u0159ezna prod\u00e1vaj\u00edc\u00edmu s t\u00edm, \u017ee se j\u00ed pokazil kuchy\u0148sk\u00fd mix\u00e9r. Reklama\u010dn\u00ed lh\u016fta po\u010d\u00edn\u00e1 b\u011b\u017eet n\u00e1sleduj\u00edc\u00ed den, po skute\u010dnosti rozhodn\u00e9 pro jej\u00ed po\u010d\u00e1tek. \u00dater\u00fd 4. b\u0159ezna je tedy prvn\u00ed den reklama\u010dn\u00ed lh\u016fty a posledn\u00ed den lh\u016fty p\u0159ipadne na 2. dubna. Mix\u00e9r tak mus\u00ed prod\u00e1vaj\u00edc\u00ed opravit nejpozd\u011bji do 2. dubna a z\u00e1rove\u0148 o tom pan\u00ed Emu informovat a umo\u017enit j\u00ed si v\u011bc p\u0159evz\u00edt.<\/p>\n

Zde se kreativita nevypl\u00e1c\u00ed<\/h6>\n

Po\u010d\u00e1tek b\u011bhu reklama\u010dn\u00ed lh\u016fty si nem\u016f\u017ee podnikatel upravovat dle sv\u00e9ho uv\u00e1\u017een\u00ed. Nejvy\u0161\u0161\u00ed spr\u00e1vn\u00ed soud \u0159e\u0161il v z\u00e1\u0159\u00ed 2024 p\u0159\u00edpad, kdy podnikatel podmi\u0148oval uplatn\u011bn\u00ed reklamace doru\u010den\u00edm zbo\u017e\u00ed a po\u010d\u00edtal b\u011bh reklama\u010dn\u00ed lh\u016fty a\u017e od doru\u010den\u00ed takov\u00e9ho zbo\u017e\u00ed k podnikateli. Tyto po\u017eadavky vych\u00e1zely z obchodn\u00edch podm\u00ednek prod\u00e1vaj\u00edc\u00edho. \u201eK takov\u00fdm ujedn\u00e1n\u00edm v neprosp\u011bch spot\u0159ebitele se v\u0161ak nep\u0159ihl\u00ed\u017e\u00ed, to znamen\u00e1, jako by v obchodn\u00edch podm\u00ednk\u00e1ch toto ustanoven\u00ed v\u016fbec obsa\u017eeno nebylo,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1. \u010cesk\u00e1 obchodn\u00ed inspekce za tyto praktiky ulo\u017eila spole\u010dnosti pokutu za sp\u00e1ch\u00e1n\u00ed p\u0159estupku a cel\u00e1 z\u00e1le\u017eitost se n\u00e1sledn\u011b dostala pr\u00e1v\u011b a\u017e k Nejvy\u0161\u0161\u00edmu spr\u00e1vn\u00edmu soudu, kter\u00fd rozhodnut\u00ed \u010cesk\u00e9 obchodn\u00ed inspekce potvrdil.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Prod\u00e1vaj\u00edc\u00ed m\u00e1 <\/p>\n","protected":false},"author":2,"featured_media":340600,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/03\/21\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/340599"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=340599"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/340599\/revisions"}],"predecessor-version":[{"id":340705,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/340599\/revisions\/340705"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/340600"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=340599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=340599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=340599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}