{"id":339950,"date":"2025-03-13T19:13:58","date_gmt":"2025-03-13T18:13:58","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=339950"},"modified":"2025-03-13T19:13:58","modified_gmt":"2025-03-13T18:13:58","slug":"dtest-svetovy-den-spotrebitelskych-prav-s-cim-se-spotrebitele-v-soucasnosti-potykaji","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=339950","title":{"rendered":"dTest: Sv\u011btov\u00fd den spot\u0159ebitelsk\u00fdch pr\u00e1v. S \u010d\u00edm se spot\u0159ebitel\u00e9 v sou\u010dasnosti pot\u00fdkaj\u00ed?"},"content":{"rendered":"

Ka\u017edoro\u010dn\u011b slav\u00edme 15. b\u0159ezen jako Sv\u011btov\u00fd den spot\u0159ebitelsk\u00fdch pr\u00e1v na po\u010dest slavn\u00e9ho projevu prezidenta USA Johna F. Kennedyho, v n\u011bm\u017e se v\u011bnoval tez\u00edm o ochran\u011b spot\u0159ebitel\u016f. S \u010d\u00edm se \u010de\u0161t\u00ed spot\u0159ebitel\u00e9 pot\u00fdkaj\u00ed 63 let pot\u00e9?<\/h4>\n

Ochrana se zvy\u0161uje, probl\u00e9my z\u016fst\u00e1vaj\u00ed<\/h6>\n

\"\"V na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradn\u011b ka\u017edoro\u010dn\u011b vy\u0159\u00edd\u00edme des\u00edtky tis\u00edc dotaz\u016f a st\u00ed\u017enost\u00ed ve\u0159ejnosti a tyto slu\u017eby poskytujeme zcela zdarma. A\u010dkoliv se pr\u00e1vn\u00ed \u00faprava v oblasti ochrany spot\u0159ebitele neust\u00e1le vyv\u00edj\u00ed, a i letos \u010dek\u00e1me \u0159adu legislativn\u00edch zm\u011bn, probl\u00e9my spot\u0159ebitel\u016f, s nimi\u017e se na n\u00e1s obrac\u00ed, se z\u00e1sadn\u011b nem\u011bn\u00ed. \u201eNej\u010dast\u011bj\u0161\u00ed pot\u00ed\u017ee spot\u0159ebitel\u016f se st\u00e1le t\u00fdkaj\u00ed reklamace zbo\u017e\u00ed, n\u00e1kup\u016f p\u0159es internet \u010di smluv s dodavateli energi\u00ed,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Reklamace zbo\u017e\u00ed<\/p>\n

Nezd\u016fvodn\u011bn\u00e9 zam\u00edtnut\u00ed reklamace, nemo\u017enost spot\u0159ebitele vybrat si zp\u016fsob \u0159e\u0161en\u00ed reklamace \u010di pot\u00ed\u017ee s reklamac\u00ed objemn\u00e9ho zbo\u017e\u00ed jsou v\u00fdse\u010d\u00ed z proh\u0159e\u0161k\u016f obchodn\u00edk\u016f p\u0159i reklamaci zbo\u017e\u00ed, kter\u00e9 se od spot\u0159ebitel\u016f dozv\u00edd\u00e1me. Nen\u00ed-li mo\u017en\u00e9 se s podnikatelem na reklamaci rozumn\u011b dohodnout, r\u00e1di spot\u0159ebitel\u016fm ve sporu s podnikatelem pom\u016f\u017eeme na na\u0161\u00ed platform\u011b Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>. \u201eV r\u00e1mci bezplatn\u00e9 slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a> nab\u00edz\u00edme svoje zhodnocen\u00ed p\u0159\u00edpadu a komunikujeme s ob\u011bma stranami, abychom dos\u00e1hli oboustrann\u011b p\u0159ijateln\u00e9ho \u0159e\u0161en\u00ed,<\/em>\u201c vysv\u011btluje Hek\u0161ov\u00e1.<\/p>\n

N\u00e1kupy p\u0159es internet<\/h6>\n

Mezi nej\u010dast\u011bj\u0161\u00ed d\u016fvody zklam\u00e1n\u00ed p\u0159i n\u00e1kupu on-line pat\u0159\u00ed nedodan\u00e9 zbo\u017e\u00ed, p\u0159\u00edli\u0161 dlouh\u00e9 dodac\u00ed lh\u016fty bez p\u0159edchoz\u00edho upozorn\u011bn\u00ed nebo nevr\u00e1cen\u00ed pen\u011bz po odstoupen\u00ed od smlouvy. Na vin\u011b jsou \u010dasto anonymn\u00ed e-shopy. \u201eP\u0159i on-line n\u00e1kupech mus\u00edme b\u00fdt obez\u0159etn\u00ed je\u0161t\u011b p\u0159ed t\u00edm, ne\u017e ode\u0161leme objedn\u00e1vku. Zejm\u00e9na u obchod\u016f, s nimi\u017e nem\u00e1me p\u0159edchoz\u00ed zku\u0161enost, bychom m\u011bli ov\u011b\u0159it, kdo obchod provozuje, kontaktn\u00ed \u00fadaje a obchodn\u00ed podm\u00ednky,\u201c sd\u011bluje \u0159editelka dTestu a dod\u00e1v\u00e1: \u201eBez t\u011bchto z\u00e1kladn\u00edch informac\u00ed se pravd\u011bpodobn\u011b nedom\u016f\u017eeme sv\u00fdch spot\u0159ebitelsk\u00fdch pr\u00e1v. Pak n\u00e1m nezbude nic jin\u00e9ho ne\u017e spol\u00e9hat na n\u00e1stroje jako chargeback (pozn. reklamace platby kartou u banky), kter\u00e9 v\u0161ak nem\u00e1me zcela ve sv\u00fdch rukou.\u201c<\/em> Podrobn\u011bji jsme se k anonymn\u00edm e-shop\u016fm vyjad\u0159ovali v \u010dl\u00e1nku Jak rozpoznat anonymn\u00ed e-shop (https:\/\/www.dtest.cz\/clanek-11379\/jak-rozpoznat-anonymni-e-shop<\/strong><\/a>).<\/p>\n

Dodavatel\u00e9 energi\u00ed<\/h6>\n

Probl\u00e9my s dodavateli energi\u00ed jsou v na\u0161\u00ed poradn\u011b rovn\u011b\u017e evergreenem. V sou\u010dasn\u00e9 dob\u011b se spot\u0159ebitel\u00e9 vypo\u0159\u00e1d\u00e1vaj\u00ed zejm\u00e9na s ne\u00fam\u011brn\u011b vysok\u00fdmi z\u00e1lohami, chybn\u00fdm vy\u00fa\u010dtov\u00e1n\u00edm \u010di nevr\u00e1cen\u00fdmi p\u0159eplatky. Jak de\u0161ifrovat a p\u0159\u00edpadn\u011b reklamovat vy\u00fa\u010dtov\u00e1n\u00ed se dozv\u00edte nap\u0159\u00edklad v na\u0161em \u010dl\u00e1nku Vy\u00fa\u010dtov\u00e1n\u00ed za energie (https:\/\/www.dtest.cz\/clanek-11454\/vyuctovani-za-energie<\/strong><\/a>).<\/p>\n

Z\u00e1va\u017en\u00e9 proh\u0159e\u0161ky bez st\u00ed\u017enost\u00ed<\/h6>\n

Vedle probl\u00e9m\u016f, s nimi\u017e se n\u00e1s spot\u0159ebitel\u00e9 s d\u016fv\u011brou obrac\u00ed, zaznamen\u00e1v\u00e1me na spot\u0159ebitelsk\u00e9m trhu \u0159adu proh\u0159e\u0161k\u016f, na kter\u00e9 si spot\u0159ebitel\u00e9 st\u011b\u017euj\u00ed jen v\u00fdjime\u010dn\u011b a dle na\u0161eho n\u00e1zoru v m\u00ed\u0159e ne\u00fam\u011brn\u00e9 z\u00e1va\u017enosti t\u011bchto pochyben\u00ed. \u201eM\u00e1te-li starost, jak obchodn\u00edci pracuj\u00ed s va\u0161imi osobn\u00edmi \u00fadaji, m\u00e1te-li pochybnost o praktik\u00e1ch provozovatel\u016f soci\u00e1ln\u00edch s\u00edt\u00ed nebo se v\u00e1m zd\u00e1, \u017ee v\u00e1s obchodn\u00edk pod\u00e1van\u00fdmi informacemi manipuluje, nap\u0159\u00edklad ohledn\u011b slev a u\u017eivatelsk\u00fdch recenz\u00ed, jsme tu pro v\u00e1s,\u201c<\/em> uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1, \u0159editelka dTestu.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Ka\u017edoro\u010dn\u011b slav\u00edme <\/p>\n","protected":false},"author":2,"featured_media":339951,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/03\/13\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/339950"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=339950"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/339950\/revisions"}],"predecessor-version":[{"id":339952,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/339950\/revisions\/339952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/339951"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=339950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=339950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=339950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}