{"id":338205,"date":"2025-02-25T11:16:07","date_gmt":"2025-02-25T10:16:07","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=338205"},"modified":"2025-02-25T11:16:07","modified_gmt":"2025-02-25T10:16:07","slug":"dtest-doruci-i-to-co-neobjednate","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=338205","title":{"rendered":"dTest: Doru\u010d\u00ed i to, co neobjedn\u00e1te"},"content":{"rendered":"<h6>V na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradn\u011b a slu\u017eb\u011b Va\u0161eSt\u00ed\u017enosti.cz se setk\u00e1v\u00e1me s mnoha probl\u00e9my, kter\u00e9 spot\u0159ebitele tr\u00e1p\u00ed. N\u011bkter\u00e9 probl\u00e9my jsou relativn\u011b ojedin\u011bl\u00e9, zat\u00edmco s jin\u00fdmi se setk\u00e1v\u00e1me st\u00e1le \u010di opakovan\u011b ve vln\u00e1ch. Mezi posledn\u00ed jmenovan\u00e9 p\u0159\u00edpady lze za\u0159adit problematiku neobjednan\u00e9ho pln\u011bn\u00ed od spole\u010dnosti Stander Sp. z o.o., na kterou jsme ji\u017e <a href=\"https:\/\/www.dtest.cz\/clanek-9705\/neobjednane-plneni-od-spolecnosti\" target=\"_blank\" rel=\"noopener\">v minulosti upozor\u0148ovali<\/a>.<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Spot\u0159ebitel\u00e9 si mimo zas\u00edl\u00e1n\u00ed neobjednan\u00e9ho pln\u011bn\u00ed, za kter\u00e9 spole\u010dnost n\u00e1sledn\u011b po\u017eaduje platbu, st\u011b\u017euj\u00ed tak\u00e9 na vym\u00e1h\u00e1n\u00ed pen\u011bz za nedodan\u00e9 zbo\u017e\u00ed, p\u0159esto\u017ee ani nemuselo b\u00fdt objedn\u00e1no.<\/p>\n<h6>Co je neobjednan\u00e9 pln\u011bn\u00ed?<\/h6>\n<p>O neobjednan\u00e9 pln\u011bn\u00ed jde v situaci, kdy byl spot\u0159ebiteli doru\u010den bal\u00ed\u010dek, p\u0159esto\u017ee neuzav\u0159el \u017e\u00e1dnou smlouvu. Tento p\u0159\u00edpad m\u016f\u017ee m\u00edt v\u00edce p\u0159\u00ed\u010din. \u201e<em>M\u016f\u017ee se st\u00e1t, \u017ee do\u0161lo k chyb\u011b na stran\u011b kupuj\u00edc\u00edho, kter\u00fd zadal \u0161patnou adresu, ale i na stran\u011b prod\u00e1vaj\u00edc\u00edho, kter\u00fd ji nap\u0159\u00edklad zam\u011bnil,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n<p>Ne v\u017edy jde v\u0161ak o prost\u00e9 pochyben\u00ed. \u201e<em>U n\u011bkter\u00fdch spole\u010dnost\u00ed evidujeme takov\u00e9 mno\u017estv\u00ed st\u00ed\u017enost\u00ed od spot\u0159ebitel\u016f, \u017ee lze o prost\u00e9m pochyben\u00ed siln\u011b pochybovat,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1. V r\u00e1mci na\u0161\u00ed \u010dinnosti se na n\u00e1s spot\u0159ebitel\u00e9 obracej\u00ed zejm\u00e9na ohledn\u011b polsk\u00e9 spole\u010dnosti Stander, kter\u00e1 pravd\u011bpodobn\u011b rozes\u00edl\u00e1 zbo\u017e\u00ed i upozorn\u011bn\u00ed na neuhrazen\u00e9 faktury ve vln\u00e1ch. Zat\u00edmco v n\u011bkter\u00fdch m\u011bs\u00edc\u00edch se setk\u00e1me pouze s jednotkami p\u0159\u00edpad\u016f, v jin\u00fdch se m\u016f\u017ee jednat i o vy\u0161\u0161\u00ed des\u00edtky p\u0159\u00edpad\u016f za m\u011bs\u00edc.<\/p>\n<p>Nejedn\u00e1 se o jedinou spole\u010dnost, kter\u00e1 neobjednan\u00e9 pln\u011bn\u00ed zas\u00edl\u00e1, av\u0161ak s ohledem na jejich po\u010det se jedn\u00e1 o velmi v\u00fdznamn\u00fd spot\u0159ebitelsk\u00fd probl\u00e9m. V men\u0161\u00ed m\u00ed\u0159e, av\u0161ak nikoliv nepatrn\u00e9, se setk\u00e1v\u00e1me i se spole\u010dnost\u00ed NaturaMed Pharmaceuticals s.r.o., kter\u00e1 dod\u00e1v\u00e1 zejm\u00e9na dopl\u0148ky stravy. S probl\u00e9my s pln\u011bn\u00edm od t\u00e9to spole\u010dnosti se na n\u00e1s obrac\u00ed p\u0159edev\u0161\u00edm senio\u0159i.<\/p>\n<h6>Jak se br\u00e1nit?<\/h6>\n<p>Na \u00favod je pot\u0159eba \u0159\u00edci, \u017ee spot\u0159ebitel\u00e9 jsou povinni uhradit jen to, co si skute\u010dn\u011b objednali. Naopak kdy\u017e si doru\u010denou z\u00e1silku neobjednali, mohou n\u00e1sledovat \u010dty\u0159i jednoduch\u00e9 pou\u010dky. (i) Spot\u0159ebitel\u00e9 z\u00e1silku nemus\u00ed platit; (ii) v\u011bc mohou (ale nemus\u00ed) p\u0159evz\u00edt; (iii) na sv\u00e9 n\u00e1klady nemus\u00ed v\u011bc vracet, ani o p\u0159\u00edpadn\u00e9m p\u0159evzet\u00ed v\u011bci podnikatele vyrozum\u011bt; (iv) pokud by podnikatel po\u017e\u00e1dal spot\u0159ebitele o vr\u00e1cen\u00ed, mus\u00ed vyhov\u011bt a poskytnout p\u0159im\u011b\u0159enou sou\u010dinnost. Podnikatel v\u0161ak mus\u00ed v\u0161e zajistit na sv\u00e9 n\u00e1klady \u2013 v ide\u00e1ln\u00edm p\u0159\u00edpad\u011b by tak m\u011bl zajistit, aby si p\u0159epravn\u00ed spole\u010dnost zbo\u017e\u00ed vyzvedla po domluv\u011b p\u0159\u00edmo u spot\u0159ebitele doma.<\/p>\n<p>\u201e<em>Jestli\u017ee spot\u0159ebitel\u016fm chod\u00ed opakovan\u011b neobjednan\u00e9 pln\u011bn\u00ed, doporu\u010dujeme jim po\u017e\u00e1dat spole\u010dnost o v\u00fdmaz jejich osobn\u00edch \u00fadaj\u016f dle obecn\u00e9ho na\u0159\u00edzen\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1. Podnikatel je povinen mu vyhov\u011bt bez zbyte\u010dn\u00e9ho odkladu, p\u0159i\u010dem\u017e tak mus\u00ed u\u010dinit nejpozd\u011bji do jednoho m\u011bs\u00edce od pod\u00e1n\u00ed \u017e\u00e1dosti a z\u00e1rove\u0148 jej o tom mus\u00ed vyrozum\u011bt. V\u00fdjimkou by byla situace, kdy je d\u00e1n n\u011bjak\u00fd jin\u00fd pr\u00e1vn\u00ed d\u016fvod, nap\u0159\u00edklad existence neuhrazen\u00e9 faktury. Pokud tedy spot\u0159ebitel nechce, aby jej spole\u010dnost nad\u00e1le kontaktovala a zas\u00edlala bal\u00edky, doporu\u010dujeme, aby podal p\u00edsemnou \u017e\u00e1dost (nejl\u00e9pe doporu\u010den\u011b a s dodejkou) o odstran\u011bn\u00ed osobn\u00edch \u00fadaj\u016f z datab\u00e1ze podnikatele.<\/p>\n<p>Po odstran\u011bn\u00ed osobn\u00edch \u00fadaj\u016f ji\u017e nem\u00e1 podnikatel spot\u0159ebitele jak dohledat, a nem\u016f\u017ee tak ani zas\u00edlat neobjednan\u00e9 pln\u011bn\u00ed. Pokud by spole\u010dnost doru\u010dovala neobjednan\u00e9 z\u00e1silky i nad\u00e1le, spot\u0159ebitel by se mohl opr\u00e1vn\u011bn\u011b domn\u00edvat, \u017ee podnikatel jeho osobn\u00ed \u00fadaje neodstranil. Z\u00e1rove\u0148 se m\u016f\u017ee st\u00e1t, \u017ee spot\u0159ebitel nen\u00ed o vymaz\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f podnikatelem vyrozum\u011bn. V obou p\u0159\u00edpadech je mo\u017en\u00e9 podat st\u00ed\u017enost k pro\u0161et\u0159en\u00ed \u00da\u0159adu pro ochranu osobn\u00edch \u00fadaj\u016f.<\/p>\n<p><em>\u201ePokud by si spot\u0159ebitel\u00e9 s problematikou neobjednan\u00e9ho pln\u011bn\u00ed \u010di faktur za nedodan\u00e9 pln\u011bn\u00ed nev\u011bd\u011bli rady, mohou se na n\u00e1s obr\u00e1tit. U\u010dinit tak lze telefonicky na \u010d\u00edsle 299 149 009 \u010di elektronicky na str\u00e1nk\u00e1ch <a href=\"https:\/\/www.dtest.cz\/poradna\" target=\"_blank\" rel=\"noopener\"><strong>dtest.cz\/poradna<\/strong><\/a>. Pro sm\u00edrn\u00e9 \u0159e\u0161en\u00ed sporu s podnikatelem mohou vyu\u017e\u00edt tak\u00e9 slu\u017eby <a href=\"https:\/\/www.vasestiznosti.cz\/\" target=\"_blank\" rel=\"noopener\"><strong>Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>,\u201c<\/em> uzav\u00edr\u00e1 Hek\u0161ov\u00e1 z dTestu.<\/p>\n<p><strong>dTest<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V na\u0161\u00ed <\/p>\n","protected":false},"author":2,"featured_media":338206,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/02\/25\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/338205"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=338205"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/338205\/revisions"}],"predecessor-version":[{"id":338207,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/338205\/revisions\/338207"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/338206"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=338205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=338205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=338205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}