{"id":335638,"date":"2025-01-29T09:55:03","date_gmt":"2025-01-29T08:55:03","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=335638"},"modified":"2025-01-29T09:55:03","modified_gmt":"2025-01-29T08:55:03","slug":"z-prvni-ruky-eru-zjistil-zavazne-nedostatky-v-obchodnich-podminkach-nekterych-dodavatelu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=335638","title":{"rendered":"Z PRVN\u00cd RUKY: ER\u00da zjistil z\u00e1va\u017en\u00e9 nedostatky v obchodn\u00edch podm\u00ednk\u00e1ch n\u011bkter\u00fdch dodavatel\u016f"},"content":{"rendered":"
\"\"Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad (ER\u00da) provedl rozs\u00e1hlou kontrolu smluvn\u00edch podm\u00ednek dodavatel\u016f. Kompletn\u00ed povinnou dokumentaci nem\u011blo na webu zve\u0159ejn\u011bno 30 z\u00a057 prov\u011b\u0159en\u00fdch obchodn\u00edk\u016f. Po z\u00e1sahu regul\u00e1tora se situace v\u00fdrazn\u011b zlep\u0161ila, des\u00edtka dodavatel\u016f ale nereagovala ani na v\u00fdzvu k\u00a0n\u00e1prav\u011b. V\u00a0sedmi p\u0159\u00edpadech pak ER\u00da v\u00a0obchodn\u00edch podm\u00ednk\u00e1ch identifikoval mo\u017en\u00e9 nez\u00e1konn\u00e9 praktiky. Dodavatel\u016fm za pochyben\u00ed hroz\u00ed vysok\u00e9 sankce.<\/strong><\/b><\/h6>\n

ER\u00da v\u00a0lo\u0148sk\u00e9m roce provedl plo\u0161n\u00fd monitoring webov\u00fdch str\u00e1nek jednotliv\u00fdch obchodn\u00edk\u016f s\u00a0elekt\u0159inou a plynem.\u00a0\u201eKonkr\u00e9tn\u011b jsme se zam\u011b\u0159ili na smluvn\u00ed podm\u00ednky, kter\u00e9 jsou p\u0159i zm\u011bn\u011b dodavatele st\u011b\u017eejn\u00edm dokumentem. U n\u011bkter\u00fdch obchodn\u00edk\u016f jsme zjistili v\u00e1\u017en\u00e9 nedostatky, i proto budeme plo\u0161n\u00e9 kontroly v\u00a0budoucnu pravideln\u011b opakovat,\u201c\u00a0<\/em>\u0159\u00edk\u00e1\u00a0\u010dlenka Rady ER\u00da Mark\u00e9ta Zemanov\u00e1,<\/em>\u00a0podle n\u00ed\u017e se jedn\u00e1 o d\u016fle\u017eit\u00fd krok sm\u011brem ke kultivaci trhu a ochran\u011b z\u00e1kazn\u00edk\u016f.<\/p>\n

Smluvn\u00ed podm\u00ednky dod\u00e1vek energie obvykle obsahuj\u00ed formul\u00e1\u0159ovou smlouvu navr\u017eenou dodavatelem, cen\u00edk, v\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky (VOP) a n\u011bkdy i zvl\u00e1\u0161tn\u00ed podm\u00ednky pro konkr\u00e9tn\u00ed sjednan\u00fd produkt. Obchodn\u00edci je sice mus\u00ed povinn\u011b zve\u0159ej\u0148ovat na sv\u00e9m webu, ER\u00da ale zjistil, \u017ee zdaleka ne v\u0161ichni tak \u010din\u00ed, a \u017ee zn\u011bn\u00ed n\u011bkter\u00fdch VOP m\u016f\u017ee b\u00fdt dokonce v\u00a0rozporu se z\u00e1konem.<\/p>\n

\u201eT\u0159icet z\u00a0pades\u00e1ti sedmi dodavatel\u016f nem\u011blo na sv\u00e9m webu kompletn\u00ed smluvn\u00ed podm\u00ednky. Vyzvali jsme je, aby z\u00e1konem po\u017eadovan\u00e9 dokumenty doplnili. V\u011bt\u0161ina z\u00a0osloven\u00fdch n\u00e1sledn\u011b kompletn\u00ed podm\u00ednky zve\u0159ejnila. U deseti dodavatel\u016f, kte\u0159\u00ed svou povinnost nesplnili, jsme zah\u00e1jili individu\u00e1ln\u00ed kontrolu. U dal\u0161\u00edch sedmi m\u00e1me nav\u00edc podez\u0159en\u00ed, \u017ee smluvn\u00ed podm\u00ednky odporuj\u00ed z\u00e1konu. Na n\u011b se proto tak\u00e9 zam\u011b\u0159ila na\u0161e kontrola,\u201c\u00a0<\/em>shrnuje\u00a0\u010dlenka Rady ER\u00da Mark\u00e9ta Zemanov\u00e1,\u00a0<\/strong><\/b>a dopl\u0148uje konkr\u00e9tn\u00ed\u00a0<\/strong><\/b>p\u0159\u00edklady takov\u00fdch praktik:<\/p>\n

\u201eP\u0159esto\u017ee z\u00e1kon d\u00e1v\u00e1 spot\u0159ebitel\u016fm konkr\u00e9tn\u00ed lh\u016ftu pro odm\u00edtnut\u00ed tzv. automatick\u00e9 prolongace, tedy automatick\u00e9ho prodlou\u017een\u00ed smlouvy na dobu ur\u010ditou, narazili jsme v\u00a0obchodn\u00edch podm\u00ednk\u00e1ch na lh\u016ftu krat\u0161\u00ed. Dodavatel\u00e9 si tak\u00e9 roz\u0161i\u0159uj\u00ed mo\u017enosti pro jednostrannou zm\u011bnu smlouvy a cen\u00edku na pouh\u00e9 ozn\u00e1men\u00ed na webu, p\u0159esto\u017ee ji podle z\u00e1kona mus\u00ed spot\u0159ebiteli ozn\u00e1mit prokazateln\u011b a adresn\u011b. Dal\u0161\u00ed roz\u0161i\u0159ov\u00e1n\u00ed se t\u00fdk\u00e1 d\u016fvod\u016f pro odstoupen\u00ed od smlouvy ze strany dodavatele.\u201c\u00a0\u00a0<\/em><\/p>\n

V\u00a0souvislosti se\u00a0smluvn\u00edmi podm\u00ednkami se ER\u00da zab\u00fdv\u00e1 i dal\u0161\u00edmi aspekty, kter\u00e9 spot\u0159ebitel\u016fm zt\u011b\u017euj\u00ed jejich porozum\u011bn\u00ed. Nemus\u00ed p\u0159itom j\u00edt o p\u0159\u00edm\u00e9 poru\u0161en\u00ed z\u00e1kona. V n\u011bkter\u00fdch p\u0159\u00edpadech jsou obchodn\u00ed podm\u00ednky napsan\u00e9 tak slo\u017eit\u011b, \u017ee pro b\u011b\u017en\u00e9 spot\u0159ebitele jsou jen t\u011b\u017eko pochopiteln\u00e9. Pom\u011brn\u011b \u010dasto se naopak ve VOP objevuj\u00ed (a leckdy skryt\u011b) podstatn\u00e1 ujedn\u00e1n\u00ed, kter\u00e1 by podle n\u00e1zoru regul\u00e1tora m\u011bla figurovat v\u00a0hlavn\u00ed smlouv\u011b. Typicky se jedn\u00e1 o ujedn\u00e1n\u00ed o automatick\u00e9 prolongaci smlouvy. \u010casto ve smlouv\u011b chyb\u00ed \u00fadaj, z\u00a0n\u011bho\u017e by z\u00e1kazn\u00edk alespo\u0148 r\u00e1mcov\u011b dovodil, kdy bude dod\u00e1vka zah\u00e1jena.<\/p>\n

(tz-er\u00fa)<\/strong><\/p>\n

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Informujeme:<\/h6>\n

P\u0158E\u010cT\u011aTE SI U N\u00c1S: Den\u00edk Metro \u2013 29. ledna 2025<\/a><\/h4>\n

Kam na jarn\u00ed pr\u00e1zdniny? No p\u0159ece do ji\u017en\u00edch \u010cech!<\/a><\/h4>\n

Na v\u00fdstavbu a rekonstrukce chodn\u00edk\u016f daly st\u00e1t a EU obc\u00edm 9,5 mld. K\u010d. Zv\u00fd\u0161it bezpe\u010dnost a zajistit bezbari\u00e9rovost se v\u0161ak mnohdy nepoda\u0159ilo<\/a><\/h4>\n

P\u0158E\u010cT\u011aTE SI U N\u00c1S: Den\u00edk Metro \u2013 28. ledna 2025<\/a><\/h4>\n

V Jiho\u010desk\u00e9m kraji bylo v minul\u00e9m t\u00fddnu 1 678 p\u0159\u00edpad\u016f akutn\u00edch respira\u010dn\u00edch infekc\u00ed na sto tis\u00edc obyvatel, to ji\u017e p\u0159edstavuje epidemick\u00fd v\u00fdskyt<\/a><\/h4>\n

Nemocnice omezuj\u00ed nebo zakazuj\u00ed n\u00e1v\u0161t\u011bvy<\/a><\/h4>\n

Z PRVN\u00cd RUKY: Celkov\u00e1 d\u016fv\u011bra v\u202fekonomiku se na prahu nov\u00e9ho roku m\u00edrn\u011b sn\u00ed\u017eila<\/a><\/h4>\n

Po\u010das\u00ed dnes a v dal\u0161\u00edch dnech<\/a><\/h4>\n

Den\u00edk Metro \u2013 27. ledna 2025<\/a><\/h4>\n
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Energetick\u00fd regula\u010dn\u00ed <\/p>\n","protected":false},"author":2,"featured_media":335639,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[70],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/01\/28\/z-ruky-eru.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/335638"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=335638"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/335638\/revisions"}],"predecessor-version":[{"id":335708,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/335638\/revisions\/335708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/335639"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=335638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=335638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=335638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}