{"id":333968,"date":"2025-01-09T14:47:07","date_gmt":"2025-01-09T13:47:07","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=333968"},"modified":"2025-01-09T14:47:07","modified_gmt":"2025-01-09T13:47:07","slug":"dtest-od-ocekavani-ke-zklamani-jak-reklamovat-kulturni-zazitky","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=333968","title":{"rendered":"dTest: Od o\u010dek\u00e1v\u00e1n\u00ed ke zklam\u00e1n\u00ed: Jak reklamovat kulturn\u00ed z\u00e1\u017eitky?"},"content":{"rendered":"

N\u00e1v\u0161t\u011bva koncertu obl\u00edben\u00e9ho interpreta by m\u011bla b\u00fdt z\u00e1\u017eitkem, na kter\u00fd se dlouho vzpom\u00edn\u00e1. V tom lep\u0161\u00edm p\u0159\u00edpad\u011b v dobr\u00e9m. Co ale d\u011blat, kdy\u017e se dlouho o\u010dek\u00e1van\u00fd ve\u010der prom\u011bn\u00ed ve fiasko se \u0161patn\u00fdm zvukem, chaotick\u00fdm programem nebo interpretem, kter\u00fd p\u016fsob\u00ed sp\u00ed\u0161e jako nep\u0159ipraven\u00fd amat\u00e9r ne\u017e sv\u011btov\u00e1 hv\u011bzda?<\/h4>\n

Koncert jako slu\u017eba<\/h6>\n

\"\"Z pr\u00e1vn\u00edho hlediska je koncert, stejn\u011b jako nap\u0159\u00edklad divadeln\u00ed hra, pova\u017eov\u00e1n za slu\u017ebu, kterou si spot\u0159ebitel\u00e9 zaplat\u00ed a kter\u00e1 by m\u011bla odpov\u00eddat sjednan\u00e9 kvalit\u011b. Pokud v\u0161ak slu\u017eba nespl\u0148uje domluven\u00e9 podm\u00ednky nebo pokud po\u0159adatel p\u0159edem neupozorn\u00ed na mo\u017en\u00e9 nedostatky, jedn\u00e1 se o vadu, kterou m\u00e1te pr\u00e1vo reklamovat. Typick\u00fdmi p\u0159\u00edklady vad u koncert\u016f mohou b\u00fdt \u0161patn\u00e9 technick\u00e9 zaji\u0161t\u011bn\u00ed, v\u00fdpadky zvuku nebo neohl\u00e1\u0161en\u00e9 zm\u011bny v programu.<\/p>\n

N\u00e1pravu by v t\u011bchto p\u0159\u00edpadech m\u011bl zajistit po\u0159adatel, nebo\u0165 slu\u017eba, by\u0165 nemus\u00ed b\u00fdt na \u0161pi\u010dkov\u00e9 \u00farovni, by m\u011bla spl\u0148ovat to, co bylo dohodnuto a prezentov\u00e1no. \u201eReklamaci lze tedy uplatnit pouze tehdy, pokud je slu\u017eba v rozporu s t\u00edm, co bylo sjedn\u00e1no, nikoliv na z\u00e1klad\u011b subjektivn\u00edho hodnocen\u00ed v\u00fdsledku,\u201c<\/em> uv\u00e1d\u00ed \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest Eduarda Hek\u0161ov\u00e1. Pokud se v\u00e1m v\u00fdkon hlavn\u00edho zp\u011bv\u00e1ka subjektivn\u011b nel\u00edbil, nep\u0159edstavuje to d\u016fvod k uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed. Pokud v\u0161ak koncert trval pouze hodinu m\u00edsto sl\u00edben\u00fdch p\u011bti, m\u016f\u017eete u po\u0159adatele po\u017eadovat nap\u0159\u00edklad dodate\u010dnou slevu ze vstupn\u00e9ho.<\/p>\n

\u201eV p\u0159\u00edpad\u011b \u00fapln\u00e9ho zru\u0161en\u00ed koncertu jde o podstatn\u00e9 poru\u0161en\u00ed smlouvy, kter\u00e9 v\u00e1s oprav\u0148uje k odstoupen\u00ed od n\u00ed. V takov\u00e9 situaci mus\u00ed po\u0159adatel vr\u00e1tit cel\u00e9 vstupn\u00e9. Sv\u016fj po\u017eadavek v\u017edy sm\u011b\u0159ujte p\u0159\u00edmo na po\u0159adatele akce, nikoli na zprost\u0159edkovatele, kter\u00fd pouze zaji\u0161\u0165oval prodej vstupenek,\u201c<\/em> d\u00e1le rad\u00ed Hek\u0161ov\u00e1.<\/p>\n

Jak postupovat p\u0159i reklamaci slu\u017eby?<\/h6>\n

Pokud nejste spokojeni s kvalitou poskytnut\u00e9 slu\u017eby, je pot\u0159eba vady ozn\u00e1mit jej\u00edmu poskytovateli. U kulturn\u00edch akc\u00ed je t\u00edmto poskytovatelem pr\u00e1v\u011b po\u0159adatel. Reklamaci sepi\u0161te p\u00edsemn\u011b a jasn\u011b popi\u0161te, co konkr\u00e9tn\u011b nesplnilo va\u0161e o\u010dek\u00e1v\u00e1n\u00ed, nap\u0159\u00edklad \u0161patn\u00e1 akustika, zpo\u017ed\u011bn\u00ed programu nebo absence hlavn\u00edho interpreta. P\u0159ilo\u017ete tak\u00e9 doklad o zakoupen\u00ed vstupenky. Jako d\u016fkaz v\u00e1m m\u016f\u017ee pomoci i sv\u011bdectv\u00ed dal\u0161\u00edch \u00fa\u010dastn\u00edk\u016f.<\/p>\n

Nab\u00eddnut\u00fdm \u0159e\u0161en\u00edm v t\u011bchto p\u0159\u00edpadech obvykle b\u00fdv\u00e1 p\u0159im\u011b\u0159en\u00e1 sleva ze vstupn\u00e9ho nebo n\u00e1hradn\u00ed pln\u011bn\u00ed. \u201eV p\u0159\u00edpad\u011b nab\u00eddky n\u00e1hradn\u00edho pln\u011bn\u00ed za neuskute\u010dn\u011bnou kulturn\u00ed akci je na spot\u0159ebiteli, zda nab\u00eddku p\u0159ijme, nebo bude po\u017eadovat vr\u00e1cen\u00ed pen\u011bz za neposkytnut\u00e9 slu\u017eby,\u201c<\/em> dopl\u0148uje Hek\u0161ov\u00e1. Tam, kde je to mo\u017en\u00e9, v\u00e1m m\u016f\u017ee b\u00fdt vyhov\u011bno i opravou nedostatk\u016f nebo dopln\u011bn\u00ed chyb\u011bj\u00edc\u00edch \u010d\u00e1st\u00ed slu\u017eby.<\/p>\n

U slu\u017eeb, kter\u00e9 vy\u017eaduj\u00ed okam\u017eitou n\u00e1pravu, nap\u0159\u00edklad v restauraci, se p\u0159edpokl\u00e1d\u00e1 \u0159e\u0161en\u00ed ihned na m\u00edst\u011b.<\/p>\n

Kdy\u017e se neda\u0159\u00ed domluvit<\/h6>\n

Pokud po\u0159adatel reklamaci odm\u00edtne nebo neodpov\u00ed, m\u016f\u017ee se jednat o p\u0159estupek, za kter\u00fd mu m\u016f\u017ee \u010cesk\u00e1 obchodn\u00ed inspekce ud\u011blit pokutu. Inspekci na probl\u00e9m upozorn\u00edte podn\u011btem, ve kter\u00e9m byste m\u011bli uv\u00e9st popis probl\u00e9mu, p\u0159ilo\u017eit kopie doklad\u016f a ide\u00e1ln\u011b i d\u016fkazy, jako jsou fotografie nebo videa dokumentuj\u00edc\u00ed probl\u00e9m.<\/p>\n

V p\u0159\u00edpad\u011b zru\u0161en\u00ed akce v\u00e1m vznik\u00e1 pr\u00e1vo na vr\u00e1cen\u00ed uhrazen\u00e9 \u010d\u00e1stky. Finan\u010dn\u00ed prost\u0159edky, kter\u00e9 poskytovatel obdr\u017eel, jsou v tomto p\u0159\u00edpad\u011b pova\u017eov\u00e1ny za bezd\u016fvodn\u00e9 obohacen\u00ed. \u201ePokud se po\u0159adatel nem\u00e1 k vyd\u00e1n\u00ed bezd\u016fvodn\u00e9ho obohacen\u00ed \u010di v\u016fbec nekomunikuje, je mo\u017en\u00e9 ho vyzvat k pln\u011bn\u00ed p\u0159ed\u017ealobn\u00ed v\u00fdzvou,\u201c<\/em> uzav\u00edr\u00e1 Hek\u0161ov\u00e1 z dTestu.<\/p>\n

Pokud maj\u00ed spot\u0159ebitel\u00e9 ot\u00e1zky k tomuto t\u00e9matu, mohou se obr\u00e1tit na bezplatnou spot\u0159ebitelskou poradnu dTestu, a to elektronicky na www.dtest.cz\/spotrebitelska-poradna nebo telefonicky na \u010d\u00edslo 299 149 009.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

N\u00e1v\u0161t\u011bva koncertu <\/p>\n","protected":false},"author":2,"featured_media":333969,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/01\/09\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/333968"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=333968"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/333968\/revisions"}],"predecessor-version":[{"id":333970,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/333968\/revisions\/333970"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/333969"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=333968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=333968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=333968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}