{"id":333375,"date":"2025-01-02T21:25:27","date_gmt":"2025-01-02T20:25:27","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=333375"},"modified":"2025-01-02T21:25:27","modified_gmt":"2025-01-02T20:25:27","slug":"poradna-jak-ziskat-zpet-penize-za-nedorucene-vanocni-darky","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=333375","title":{"rendered":"PORADNA: Jak z\u00edskat zp\u011bt pen\u00edze za nedoru\u010den\u00e9 v\u00e1no\u010dn\u00ed d\u00e1rky?"},"content":{"rendered":"<h6>Sv\u00e1tky jsou pry\u010d, ale ne pro v\u0161echny \u2013 n\u011bkte\u0159\u00ed spot\u0159ebitel\u00e9 se pot\u00fdkaj\u00ed s n\u00e1sledky nedoru\u010den\u00ed objednan\u00fdch a zaplacen\u00fdch d\u00e1rk\u016f. Kdy\u017e prodejce nereaguje nebo odm\u00edt\u00e1 vr\u00e1tit pen\u00edze, \u017ee lze z\u00edskat \u010d\u00e1stku zp\u011bt i bez souhlasu podnikatele, uv\u00e1d\u00ed Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum \u010cesko. A to pokud platba prob\u011bhla online kartou nebo p\u0159es jin\u00e9 internetov\u00e9 platebn\u00ed n\u00e1stroje.<\/h6>\n<p><em><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-242851 alignright\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/12\/16\/esc-logo-nove-1-300x117.jpg\" alt=\"\" width=\"300\" height=\"117\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/12\/16\/esc-logo-nove-1-300x117.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/12\/16\/esc-logo-nove-1-768x300.jpg 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/12\/16\/esc-logo-nove-1.jpg 1024w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/12\/16\/esc-logo-nove-1-914x357.jpg 914w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\u201ePokud lid\u00e9 platili p\u0159es internet kartou a nemohou se domoci pen\u011bz, mohou se ide\u00e1ln\u011b telefonicky spojit se svoj\u00ed bankou a informovat se kam maj\u00ed zaslat jak\u00e9 dokumenty. B\u011b\u017en\u011b p\u016fjde o potvrzen\u00ed objedn\u00e1vky a komunikaci s prodejcem. Banka n\u00e1sledn\u011b zah\u00e1j\u00ed proces chargebacku, co\u017e je n\u00e1stroj vyu\u017eiteln\u00fd hlavn\u011b v p\u0159\u00edpadech nedoru\u010den\u00ed zbo\u017e\u00ed a nevr\u00e1cen\u00ed pen\u011bz po odstoupen\u00ed od smlouvy,\u201c<\/em> vysv\u011btluje Ond\u0159ej Tichota, \u0159editel Evropsk\u00e9ho spot\u0159ebitelsk\u00e9ho centra \u010cesko (ESC).<\/p>\n<p>P\u0159\u00edkladem z praxe je \u010desk\u00fd spot\u0159ebitel, kter\u00fd zaplatil t\u00e9m\u011b\u0159 7 000 K\u010d za dva p\u00e1ry obuvi na podvodn\u00e9m e-shopu napodobuj\u00edc\u00edm ofici\u00e1ln\u00ed str\u00e1nky zna\u010dky Ecco (www.eccoutlet.cz). Po zji\u0161t\u011bn\u00ed, \u017ee zbo\u017e\u00ed pravd\u011bpodobn\u011b nedoraz\u00ed, se obr\u00e1til na ESC, kter\u00e9 mu ale nemohlo pomoci, proto\u017ee \u0161lo o podvod. Ale poradilo mu po\u017e\u00e1dat u sv\u00e9 banky o chargeback a on z\u00edskal sv\u00e9 pen\u00edze zp\u011bt. Nav\u00edc web eccoutlet.cz byl n\u00e1sledn\u011b za\u0159azen na seznam rizikov\u00fdch e-shop\u016f veden\u00fd \u010ceskou obchodn\u00ed inspekc\u00ed, p\u0159i kter\u00e9 ESC v \u010cesku p\u016fsob\u00ed.<\/p>\n<p>Krom\u011b chargebacku mohou spot\u0159ebitel\u00e9 vyu\u017e\u00edt tak\u00e9 ochranu nab\u00edzenou r\u016fzn\u00fdmi online platebn\u00edmi syst\u00e9my. <em>\u201ePlatformy poskytuj\u00ed ochranu kupuj\u00edc\u00edch. Pokud zbo\u017e\u00ed nedoraz\u00ed nebo neodpov\u00edd\u00e1 popisu, mohou spot\u0159ebitel\u00e9 podat st\u00ed\u017enost p\u0159\u00edmo p\u0159es platebn\u00ed syst\u00e9m a po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz,\u201c<\/em> dod\u00e1v\u00e1 Tichota.<\/p>\n<p><strong>ESC \u010cesko doporu\u010duje n\u00e1sleduj\u00edc\u00ed postup, pokud jste nedostali zaplacen\u00e9 zbo\u017e\u00ed:<\/strong><\/p>\n<ul>\n<li>\u00b7 <strong>Kontaktujte prodejce:<\/strong> Sna\u017ete se z\u00edskat informace o stavu objedn\u00e1vky nebo po\u017e\u00e1dejte o vr\u00e1cen\u00ed pen\u011bz.<\/li>\n<li>\u00b7 <strong>Shrom\u00e1\u017ed\u011bte d\u016fkazy:<\/strong> Uchovejte ve\u0161kerou dokumentaci, v\u010detn\u011b potvrzen\u00ed o platb\u011b a komunikace s prodejcem.<\/li>\n<li>\u00b7 <strong>Vyu\u017eijte chargeback nebo ochranu platebn\u00ed platformy:<\/strong> Obra\u0165te se na svou banku nebo platebn\u00ed syst\u00e9m (nap\u0159. PayPal) s \u017e\u00e1dost\u00ed o zah\u00e1jen\u00ed reklama\u010dn\u00edho \u0159\u00edzen\u00ed.<\/li>\n<li>\u00b7 <strong>Ov\u011b\u0159ujte d\u016fv\u011bryhodnost e-shop\u016f p\u0159ed n\u00e1kupem:<\/strong> P\u0159ed objedn\u00e1n\u00edm zbo\u017e\u00ed prov\u011b\u0159te recenze obchodu, jeho kontaktn\u00ed \u00fadaje a seznam rizikov\u00fdch e-shop\u016f na str\u00e1nk\u00e1ch \u010cesk\u00e9 obchodn\u00ed inspekce.<\/li>\n<\/ul>\n<p><em>\u201ePo V\u00e1noc\u00edch bychom se m\u011bli t\u011b\u0161it z d\u00e1rk\u016f, nikoli \u0159e\u0161it probl\u00e9my s nedoru\u010den\u00fdm zbo\u017e\u00edm. Pokud jste se ocitli v takov\u00e9 situaci, nev\u00e1hejte h\u00e1jit sv\u00e1 pr\u00e1va. ESC \u010cesko je tu, aby v\u00e1m pomohlo naj\u00edt vhodn\u00e9 \u0159e\u0161en\u00ed,\u201c<\/em> uzav\u00edr\u00e1 Tichota.<\/p>\n<p>V\u00edce informac\u00ed o pr\u00e1vech spot\u0159ebitel\u016f p\u0159i online n\u00e1kupech a mo\u017enostech reklamace naleznete na webu Evropsk\u00e9ho spot\u0159ebitelsk\u00e9ho centra \u010cesko: <strong><a href=\"https:\/\/evropskyspotrebitel.gov.cz\/\" target=\"_blank\" rel=\"noopener\">www.evropskyspotrebitel.cz<\/a>.<\/strong><\/p>\n<p><strong>(tz-esc)<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sv\u00e1tky jsou <\/p>\n","protected":false},"author":2,"featured_media":333381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2025\/01\/02\/ram-jak-ziskat.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/333375"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=333375"}],"version-history":[{"count":4,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/333375\/revisions"}],"predecessor-version":[{"id":333382,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/333375\/revisions\/333382"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/333381"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=333375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=333375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=333375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}