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(Praha, 16. prosinec 2024) \u010cesk\u00e1 obchodn\u00ed inspekce i ve t\u0159et\u00edm \u010dtvrtlet\u00ed leto\u0161n\u00edho roku pokra\u010dovala v kontrol\u00e1ch internetov\u00fdch obchod\u016f se zam\u011b\u0159en\u00edm na ty, kter\u00e9 vykazuj\u00ed znaky nepln\u011bn\u00ed pr\u00e1vn\u00edch povinnost\u00ed. Celkem realizovala 148 kontrol a p\u0159i 125 kontrol\u00e1ch zjistila poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f (84,46 %).<\/h6>\nKontroln\u00ed akce byla zam\u011b\u0159ena na pln\u011bn\u00ed povinnost\u00ed prod\u00e1vaj\u00edc\u00edch p\u0159i prodeji prost\u0159ednictv\u00edm prost\u0159edk\u016f komunikace na d\u00e1lku, konkr\u00e9tn\u011b internetu. V obdob\u00ed od 1. \u010dervence do 30. z\u00e1\u0159\u00ed bylo provedeno celkem 148 kontrol, p\u0159i nich\u017e bylo ov\u011b\u0159ov\u00e1no dodr\u017eov\u00e1n\u00ed povinnost\u00ed vypl\u00fdvaj\u00edc\u00edch ze z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, a dal\u0161\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f. Poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f bylo zji\u0161t\u011bno ve 125 kontrol\u00e1ch, tj. 84,46 % v\u0161ech kontrol. Ve druh\u00e9m \u010dtvrtlet\u00ed bylo poru\u0161en\u00ed p\u0159edpis\u016f zji\u0161t\u011bno v 87,11 % proveden\u00fdch kontrol, m\u00edra zji\u0161t\u011bn\u00ed tedy byla ve t\u0159et\u00edm \u010dtvrtlet\u00ed jen m\u00edrn\u011b ni\u017e\u0161\u00ed.<\/p>\n
Z\u00e1kon \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, byl ve sledovan\u00e9m obdob\u00ed poru\u0161en ve 171 p\u0159\u00edpadu. Nej\u010dast\u011bj\u0161\u00edm zji\u0161t\u011bn\u00edm bylo v 52 p\u0159\u00edpadech poru\u0161en\u00ed \u00a7 13, kter\u00fd stanov\u00ed prod\u00e1vaj\u00edc\u00edmu povinnost informovat spot\u0159ebitele o rozsahu, podm\u00ednk\u00e1ch a zp\u016fsobu uplatn\u011bn\u00ed pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed spole\u010dn\u011b s \u00fadaji o tom, kde lze reklamaci uplatnit. Dal\u0161\u00edm nej\u010dast\u011bj\u0161\u00edm zji\u0161t\u011bn\u00edm bylo pou\u017e\u00edv\u00e1n\u00ed nekal\u00fdch obchodn\u00edch praktik, kter\u00e9 mohou naru\u0161it ekonomick\u00e9 chov\u00e1n\u00ed spot\u0159ebitele a v\u00e9st k tomu, \u017ee spot\u0159ebitel u\u010din\u00ed rozhodnut\u00ed, kter\u00e9 by jinak neu\u010dinil. Jednalo se p\u0159edev\u0161\u00edm o poru\u0161en\u00ed \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5 odst. 1 nebo 2 (37 p\u0159\u00edpad\u016f), kdy bylo zji\u0161t\u011bno klamav\u00e9 kon\u00e1n\u00ed prod\u00e1vaj\u00edc\u00edho v\u016f\u010di spot\u0159ebiteli ve smyslu poskytov\u00e1n\u00ed nepravdiv\u00fdch informac\u00ed \u010di informac\u00ed uv\u00e1d\u011bj\u00edc\u00edch v omyl o v\u00fdrobku, slu\u017eb\u011b, cen\u011b, servisu, prod\u00e1vaj\u00edc\u00edm, pr\u00e1vech spot\u0159ebitele atp. D\u00e1le \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 1, 2, nebo 3 (12 p\u0159\u00edpad\u016f), kdy bylo zji\u0161t\u011bno klamav\u00e9 opomenut\u00ed, nebo\u0165 prod\u00e1vaj\u00edc\u00ed \u010di poskytovatel slu\u017eby opomenul spot\u0159ebiteli poskytnout podstatn\u00e9 informace o v\u00fdrobku \u010di slu\u017eb\u011b, pop\u0159. informace zatajil nebo je poskytl nejasn\u011b, nejednozna\u010dn\u011b \u010di nesrozumiteln\u011b. \u0160estn\u00e1ct p\u0159\u00edpad\u016f se t\u00fdkalo spot\u0159ebitelsk\u00fdch recenz\u00ed podle ust. \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 5, kdy prod\u00e1vaj\u00edc\u00ed neinformoval o tom, zda a jak zaji\u0161\u0165uje, aby zve\u0159ejn\u011bn\u00e1 spot\u0159ebitelsk\u00e1 recenze poch\u00e1zela od spot\u0159ebitele, kter\u00fd v\u00fdrobek skute\u010dn\u011b pou\u017eil nebo si jej zakoupil. T\u0159et\u00edm nej\u010dast\u011bji poru\u0161ovan\u00fd ustanoven\u00edm byl \u00a7 14 odst. 1, 2 (25 p\u0159\u00edpad\u016f), kdy prod\u00e1vaj\u00edc\u00ed neinformoval \u0159\u00e1dn\u00fdm zp\u016fsobem spot\u0159ebitele o subjektu mimosoudn\u00edho narovn\u00e1n\u00ed spot\u0159ebitelsk\u00fdch spor\u016f (ADR).<\/p>\n
Z\u00e1kon \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, byl ve sledovan\u00e9m obdob\u00ed poru\u0161en celkem ve 181 p\u0159\u00edpadu. Nej\u010dast\u011bji bylo zji\u0161t\u011bno poru\u0161en\u00ed ustanoven\u00ed \u00a7 1820, kter\u00e9 se t\u00fdk\u00e1 sd\u011blen\u00ed p\u0159ed uzav\u0159en\u00edm smlouvy p\u0159i vyu\u017eit\u00ed prost\u0159edk\u016f komunikace na d\u00e1lku. Celkem ve 41 p\u0159\u00edpadech bylo zji\u0161t\u011bno, \u017ee spot\u0159ebiteli nebyly sd\u011bleny podm\u00ednky, lh\u016fty a postup pro uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy, jako\u017e i vzorov\u00fd formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy dle \u00a7 1820 odst. 1 p\u00edsm. i). Dal\u0161\u00edm poru\u0161ovan\u00fdm ustanoven\u00edm ob\u010dansk\u00e9ho z\u00e1kon\u00edku bylo ustanoven\u00ed \u00a7 1826a odst. 2, kter\u00e9 podnikateli ukl\u00e1d\u00e1 povinnost zajistit, by<\/p>\n
spot\u0159ebitel vzal p\u0159i objedn\u00e1vce v\u00fdslovn\u011b na v\u011bdom\u00ed, \u017ee se zavazuje k zaplacen\u00ed. Je-li objedn\u00e1vka \u010din\u011bna pou\u017eit\u00edm tla\u010d\u00edtka nebo obdobn\u00e9ho ovl\u00e1dac\u00edho prvku, mus\u00ed b\u00fdt ozna\u010deny snadno \u010diteln\u00fdm n\u00e1pisem “Objedn\u00e1vka zavazuj\u00edc\u00ed k platb\u011b” nebo jinou odpov\u00eddaj\u00edc\u00ed jednozna\u010dnou formulac\u00ed. Poru\u0161en\u00ed t\u00e9to povinnosti bylo zji\u0161t\u011bno celkem ve 36 p\u0159\u00edpadech. D\u00e1le ve 35 p\u0159\u00edpadech bylo zji\u0161t\u011bno, \u017ee prod\u00e1vaj\u00edc\u00ed neposkytli spot\u0159ebiteli zn\u011bn\u00ed smlouvy a v\u0161eobecn\u00fdch podm\u00ednek v textov\u00e9 podob\u011b p\u0159i pou\u017eit\u00ed elektronick\u00fdch prost\u0159edk\u016f p\u0159i uzav\u00edr\u00e1n\u00ed smlouvy dle ustanoven\u00ed \u00a7 1827 odst. 2. V jednom p\u0159\u00edpad\u011b bylo zji\u0161t\u011bno nepotvrzen\u00ed objedn\u00e1vky neprodlen\u011b po jej\u00ed obdr\u017een\u00ed p\u0159i pou\u017eit\u00ed elektronick\u00e9ho prost\u0159edku komunikace na d\u00e1lku, tedy poru\u0161en\u00ed ustanoven\u00ed \u00a7 1827 odst. 1.<\/p>\n
Poru\u0161en\u00ed ostatn\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f, kter\u00e9 jsou p\u0159edm\u011btem dozoru \u010cOI, bylo prok\u00e1z\u00e1no v dal\u0161\u00edch 74 p\u0159\u00edpadech.<\/p>\n
Na z\u00e1klad\u011b poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f v dozorov\u00e9 p\u016fsobnosti \u010cOI, zji\u0161t\u011bn\u00fdch v r\u00e1mci kontroln\u00ed akce, nabylo v obdob\u00ed od 1. 7. do 30. 9. 2024 pr\u00e1vn\u00ed moci celkem 180 pokut v celkov\u00e9 hodnot\u011b 3 899 000 K\u010d.<\/p>\n
V r\u00e1mci kontrol internetov\u00fdch obchod\u016f se ve t\u0159et\u00edm \u010dtvrtlet\u00ed uskute\u010dnila kontroln\u00ed akce, zam\u011b\u0159en\u00e1 na informace na str\u00e1nk\u00e1ch internetov\u00fdch obchod\u016f, t\u00fdkaj\u00edc\u00ed se tzv. prodlou\u017een\u00e9 z\u00e1ruky, a na zp\u016fsob, jak\u00fdm je spot\u0159ebiteli nab\u00edzena. Ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f se toti\u017e nejedn\u00e1 o smluvn\u00ed z\u00e1ruku ve smyslu ob\u010dansk\u00e9ho z\u00e1kon\u00edku, ale o slu\u017ebu poji\u0161t\u011bn\u00ed, respektive o \u0161kodov\u00e9 poji\u0161t\u011bn\u00ed poskytovan\u00e9 odli\u0161n\u00fdm subjektem, ne\u017e je prod\u00e1vaj\u00edc\u00ed. Spot\u0159ebitel si t\u00edm sjedn\u00e1v\u00e1 dodate\u010dn\u00e9 pojistn\u00e9 kryt\u00ed na opravy \u010di v\u00fdm\u011bnu v\u00fdrobku, p\u0159\u00edpadn\u011b vr\u00e1cen\u00ed kupn\u00ed ceny po skon\u010den\u00ed z\u00e1konn\u00e9 z\u00e1ruky. Provedeno bylo 7 kontrol, poru\u0161en\u00ed t\u00fdkaj\u00edc\u00ed se t\u00e9to problematiky bylo zji\u0161t\u011bno ve 2 kontrol\u00e1ch.<\/p>\n
V\u00fdsledky kontrol potvrzuj\u00ed, \u017ee v oblasti internetov\u00e9ho prodeje i nad\u00e1le doch\u00e1z\u00ed k poru\u0161ov\u00e1n\u00ed spot\u0159ebitelsk\u00e9 legislativy. Mezi opakuj\u00edc\u00ed se nedostatky pat\u0159\u00ed, \u017ee prod\u00e1vaj\u00edc\u00ed nedostate\u010dn\u011b informuj\u00ed o pr\u00e1vu na odstoupen\u00ed od smlouvy v\u010detn\u011b vzorov\u00e9ho formul\u00e1\u0159e pro odstoupen\u00ed od smlouvy, podm\u00ednk\u00e1ch jeho uplatn\u011bn\u00ed a n\u00e1kladech na vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n
(tz-\u010doi)<\/strong><\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" (Praha, 16. <\/p>\n","protected":false},"author":2,"featured_media":331874,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[70],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/12\/16\/z-ruky-coi.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/331873"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=331873"}],"version-history":[{"count":3,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/331873\/revisions"}],"predecessor-version":[{"id":331877,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/331873\/revisions\/331877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/331874"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=331873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=331873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=331873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nInformujeme:<\/h6>\n
V\u0161echny smlouvy z leto\u0161n\u00edho lesnick\u00e9ho tendru jsou uzav\u0159en\u00e9<\/a><\/h4>\n
Meziro\u010dn\u00ed r\u016fst cen v\u00fdrobc\u016f pokra\u010doval<\/a><\/h4>\n
Den\u00edk Metro \u2013 16. prosince 2024<\/a><\/h4>\n
\n