{"id":330395,"date":"2024-12-02T15:04:23","date_gmt":"2024-12-02T14:04:23","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=330395"},"modified":"2024-12-02T15:04:23","modified_gmt":"2024-12-02T14:04:23","slug":"vseobecna-zdravotni-pojistovna-komunikace-pro-sluchove-znevyhodnene-osoby","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=330395","title":{"rendered":"V\u0160EOBECN\u00c1 ZDRAVOTN\u00cd POJI\u0160\u0164OVNA: Komunikace pro sluchov\u011b znev\u00fdhodn\u011bn\u00e9 osoby"},"content":{"rendered":"

\"\"<\/p>\n

OT\u00c1ZKA:<\/h6>\n
Jsem osoba se sluchov\u00fdm znev\u00fdhodn\u011bn\u00edm, jak\u00e9 mo\u017enosti komunikace mi VZP nab\u00edz\u00ed?<\/b><\/h6>\n
ODPOV\u011a\u010e:<\/h6>\n
Pro osoby se sluchov\u00fdm znev\u00fdhodn\u011bn\u00edm m\u016f\u017ee b\u00fdt p\u0159\u00edstup k informac\u00edm a slu\u017eb\u00e1m z\u00a0oblasti zdravotn\u00edho poji\u0161t\u011bn\u00ed slo\u017eit\u011bj\u0161\u00ed.\u00a0Ve VZP ned\u011bl\u00e1me rozd\u00edly, proto se s n\u00e1mi domluv\u00edte bez ohledu na sv\u00e1 znev\u00fdhodn\u011bn\u00ed.<\/b>\u00a0Nesly\u0161\u00edc\u00ed a\u00a0osoby se zhor\u0161enou kvalitou sluchu \u010di vadou \u0159e\u010di mohou vyu\u017e\u00edt hned n\u011bkolik zp\u016fsob\u016f, jak s\u00a0n\u00e1mi komunikovat.<\/h6>\n

Infolinka s\u00a0textov\u00fdm p\u0159episem pro nesly\u0161\u00edc\u00ed\u00a0<\/strong>a\u00a0<\/b>osoby se zhor\u0161enou kvalitou sluchu<\/b>\u00a0(tzv. tich\u00e1 linka)<\/strong><\/p>\n

Jedn\u00edm z nejefektivn\u011bj\u0161\u00edch zp\u016fsob\u016f komunikace je\u00a0<\/b>infolinka<\/b><\/a>\u00a0s\u00a0online textov\u00fdm p\u0159episem<\/strong>. Na hlavn\u00ed webov\u00e9 str\u00e1nce\u00a0www.vzp.cz<\/a><\/strong>\u00a0najdete piktogram p\u0159e\u0161krtnut\u00e9ho ucha, kter\u00fd v\u00e1s k t\u00e9to slu\u017eb\u011b nasm\u011bruje.\u00a0Slu\u017eba funguje velmi jednodu\u0161e.\u00a0Do p\u0159\u00edslu\u0161n\u00e9ho pole zad\u00e1te sv\u00e9 telefonn\u00ed \u010d\u00edslo, nezav\u00edr\u00e1te okno prohl\u00ed\u017ee\u010de a vy\u010dk\u00e1te na spojen\u00ed s\u00a0na\u0161\u00edm oper\u00e1torem. D\u00e1le ji\u017e prob\u00edh\u00e1 standardn\u00ed telefonick\u00fd hovor. Jako volaj\u00edc\u00ed m\u00e1te s\u00a0oper\u00e1torem bezprost\u0159edn\u00ed mo\u017enost vz\u00e1jemn\u011b se pt\u00e1t a odpov\u00eddat si. V\u0161e, co oper\u00e1torovi sd\u011bl\u00edte, je p\u0159ev\u00e1d\u011bno do textov\u00e9 podoby.<\/p>\n

\n

Funkce \u201etext to speech\u201c pro osoby s\u00a0poruchou \u0159e\u010di<\/b><\/p>\n

Jde o funkci b\u011bhem hovoru, kter\u00e1 umo\u017e\u0148uje vyu\u017e\u00edt slu\u017ebu i osob\u00e1m s poruchami \u0159e\u010di (se zhor\u0161enou srozumitelnost\u00ed \u0159e\u010di nebo jej\u00ed \u00faplnou ztr\u00e1tou).<\/b>\u00a0Po odesl\u00e1n\u00ed po\u017eadavku o zavol\u00e1n\u00ed vep\u00ed\u0161ete sv\u016fj dotaz do p\u0159\u00edslu\u0161n\u00e9ho \u0159\u00e1dku a po\u017eadavek ode\u0161lete. Text je pot\u00e9 automaticky p\u0159e\u010dten oper\u00e1torovi infolinky, jeho\u017e odpov\u011b\u010f je naopak p\u0159eps\u00e1na zp\u011bt do textov\u00e9 podoby.<\/p>\n

\n

Infolinka s\u00a0textov\u00fdm p\u0159episem je zcela zdarma a dostupn\u00e1 ve v\u0161edn\u00ed dny od 9 do 18 hodin. M\u016f\u017eete ji vyu\u017e\u00edt online z\u00a0pohodl\u00ed domova, ale i p\u0159i osobn\u00ed n\u00e1v\u0161t\u011bv\u011b pobo\u010dky.\u00a0<\/b>Na\u0161i zam\u011bstnanci jsou pro\u0161koleni, aby byli v\u00a0t\u011bchto p\u0159\u00edpadech co nejv\u00edce n\u00e1pomocn\u00ed. M\u016f\u017eete se tak\u00e9 pod\u00edvat na instrukt\u00e1\u017en\u00ed\u00a0video<\/a><\/strong>\u00a0vytvo\u0159en\u00e9 pro sluchov\u011b znev\u00fdhodn\u011bn\u00e9 klienty, kter\u00e9 podrobn\u011b vysv\u011btluje, jak\u00a0infolinka s\u00a0textov\u00fdm p\u0159episem pro nesly\u0161\u00edc\u00ed v\u00a0praxi funguje\u00a0<\/strong>a jak pracovat s\u00a0aplikacemi e-VZP.<\/p>\n

\n

Aplikace Moje VZP<\/strong><\/p>\n

Dal\u0161\u00ed mo\u017enost\u00ed je vyu\u017eit\u00ed aplikace\u00a0<\/b>Moje VZP<\/b><\/a>, kter\u00e1 je navr\u017eena tak, aby byla u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e1 pro v\u0161echny.\u00a0<\/b>Pomoc\u00ed t\u00e9to aplikace vy\u0159e\u0161\u00edte mnoho z\u00e1le\u017eitost\u00ed bez nutnosti vyu\u017eit\u00ed infolinky s\u00a0online textov\u00fdm p\u0159episem nebo nav\u0161t\u00edven\u00ed pobo\u010dky. V\u00a0aplikaci m\u016f\u017eete snadno a rychle nahl\u00e1sit nap\u0159\u00edklad sv\u00e9 nov\u00e9 kontaktn\u00ed \u00fadaje, p\u0159i ztr\u00e1t\u011b pr\u016fkazu poji\u0161t\u011bnce si po\u017e\u00e1dat o nov\u00fd, zkontrolovat vyk\u00e1zanou zdravotn\u00ed p\u00e9\u010di, po\u017e\u00e1dat o p\u0159\u00edsp\u011bvek z\u00a0fondu prevence a vy\u0159\u00eddit mnoh\u00e9 dal\u0161\u00ed pot\u0159ebn\u00e9 z\u00e1le\u017eitosti.<\/p>\n

E-mail a webov\u00e9 formul\u00e1\u0159e<\/strong><\/p>\n

Jako osoba se sluchov\u00fdm znev\u00fdhodn\u011bn\u00edm nebo vadou \u0159e\u010di m\u016f\u017eete kontaktovat VZP tak\u00e9 prost\u0159ednictv\u00edm e-mailu zaslan\u00e9ho na\u00a0<\/b>info@vzp.cz<\/b><\/a>.<\/b>\u00a0Tato mo\u017enost v\u00e1m umo\u017e\u0148uje vyj\u00e1d\u0159it sv\u00e9 dotazy a pot\u0159eby v\u00a0klidu, bez \u010dasov\u00e9ho tlaku. Odpov\u011bdi jsou v\u00e1m pot\u00e9 zasl\u00e1ny v p\u00edsemn\u00e9 podob\u011b, co\u017e zajist\u00ed, \u017ee obdr\u017e\u00edte jasn\u00e9 a srozumiteln\u00e9 informace.\u00a0V\u00a0neposledn\u00ed \u0159ad\u011b m\u016f\u017eete\u00a0<\/b>vyu\u017e\u00edt i na\u0161e\u00a0<\/b>webov\u00e9 formul\u00e1\u0159e<\/b><\/a>\u00a0ur\u010den\u00e9 pro \u0159e\u0161en\u00ed r\u016fzn\u00fdch \u017eivotn\u00edch situac\u00ed.<\/b><\/p>\n

(vzp)<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

OT\u00c1ZKA: Jsem <\/p>\n","protected":false},"author":2,"featured_media":330398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/12\/02\/ram-vzp.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/330395"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=330395"}],"version-history":[{"count":3,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/330395\/revisions"}],"predecessor-version":[{"id":330399,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/330395\/revisions\/330399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/330398"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=330395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=330395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=330395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}