{"id":329732,"date":"2024-11-26T15:15:23","date_gmt":"2024-11-26T14:15:23","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=329732"},"modified":"2024-11-26T15:15:23","modified_gmt":"2024-11-26T14:15:23","slug":"dtest-za-poskozeny-balicek-neodpovida-jezisek","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=329732","title":{"rendered":"dTest: Za po\u0161kozen\u00fd bal\u00ed\u010dek neodpov\u00edd\u00e1 Je\u017e\u00ed\u0161ek"},"content":{"rendered":"

Ve snaze vyhnout se p\u0159epln\u011bn\u00fdm obchod\u016fm d\u00e1v\u00e1 \u0159ada spot\u0159ebitel\u016f p\u0159ednost n\u00e1kupu d\u00e1rku na internetu s pohodln\u00fdm doru\u010den\u00edm a\u017e dom\u016f, p\u0159\u00edpadn\u011b do v\u00fddejn\u00edch box\u016f. Ani tento zp\u016fsob n\u00e1kupu v\u0161ak bezvadn\u00e9 d\u00e1rky pod strome\u010dkem nezaru\u010d\u00ed. Jednou z nep\u0159\u00edjemnost\u00ed m\u016f\u017ee b\u00fdt i po\u0161kozen\u00e1 z\u00e1silka. Kdo za n\u00ed odpov\u00edd\u00e1 a jak se takov\u00fdm p\u0159\u00edpad\u016fm nejl\u00e9pe vyvarovat?<\/h4>\n

Zva\u017ete, zda z\u00e1silku p\u0159evezmete<\/h6>\n

\"\"\u201ePo\u0161kozen\u00e1 krabice m\u016f\u017ee napov\u011bd\u011bt, \u017ee zbo\u017e\u00ed uvnit\u0159 za\u017eilo n\u011bjak\u00fd ten karambol. \u010cek\u00e1te-li k\u0159i\u0161\u0165\u00e1lov\u00e9 skleni\u010dky nebo t\u0159eba keramick\u00fd tajine, je nam\u00edst\u011b z\u00e1silku s odkazem na mo\u017en\u00e9 po\u0161kozen\u00ed v\u016fbec nep\u0159eb\u00edrat,\u201c<\/em> sd\u011bluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

N\u00e1sledn\u011b je vhodn\u00e9 ihned kontaktovat prod\u00e1vaj\u00edc\u00edho o odm\u00edtnut\u00ed p\u0159evzet\u00ed a jeho d\u016fvodu. Pokud dopravce bal\u00edk doru\u010d\u00ed a odjede p\u0159ed jeho kontrolou, doporu\u010dujeme bal\u00edk zdokumentovat a neprodlen\u011b kontaktovat prod\u00e1vaj\u00edc\u00edho. K dokumentaci vyu\u017eijte fotografie nebo rovnou videoz\u00e1znamu p\u0159eb\u00edr\u00e1n\u00ed a rozbalov\u00e1n\u00ed z\u00e1silky. Datum a \u010das po\u0159\u00edzen\u00ed fotografi\u00ed \u010di videa lze pot\u00e9 vy\u010d\u00edst z metadat obsa\u017een\u00fdch v dan\u00e9m souboru. Za ur\u010dit\u00fdch podm\u00ednek lze tak\u00e9 rozbalit z\u00e1silku p\u0159ed pracovn\u00edkem doru\u010dovatele p\u0159edt\u00edm, ne\u017e ji p\u0159evezmete. Snadn\u011bji tak prok\u00e1\u017eete, \u017ee k po\u0161kozen\u00ed zbo\u017e\u00ed do\u0161lo je\u0161t\u011b p\u0159ed p\u0159evzet\u00edm z\u00e1silky.<\/p>\n

\u201eRozhodnete-li se bal\u00edk i p\u0159es zjevn\u00e9 pochroum\u00e1n\u00ed p\u0159ece p\u0159evz\u00edt, dokumentaci rozhodn\u011b nepodce\u0148te a zkuste si nato\u010dit popul\u00e1rn\u00ed unboxing,\u201c<\/em> dod\u00e1v\u00e1 \u0159editelka dTestu.<\/p>\n

Nicm\u00e9n\u011b i nepo\u0161kozen\u00fd bal\u00edk m\u016f\u017ee obsahovat poni\u010den\u00e9 zbo\u017e\u00ed. I v takov\u00e9 situaci lze vadu bezpochyby reklamovat. Prod\u00e1vaj\u00edc\u00ed toti\u017e odpov\u00edd\u00e1 jak za dopravu, tak za \u0159\u00e1dn\u00e9 zabalen\u00ed zbo\u017e\u00ed. To by m\u011blo b\u00fdt zabaleno takov\u00fdm zp\u016fsobem, aby p\u0159i b\u011b\u017en\u00e9 manipulaci nedo\u0161lo k jeho po\u0161kozen\u00ed. V p\u0159\u00edpad\u011b bezvadn\u00e9ho stavu krabice, a p\u0159esto po\u0161kozen\u00e9ho zbo\u017e\u00ed jsou tak prakticky mo\u017en\u00e9 jen dv\u011b varianty \u2013 zbo\u017e\u00ed nebylo zabaleno \u0159\u00e1dn\u011b, a k jeho po\u0161kozen\u00ed do\u0161lo b\u011bhem p\u0159epravy, nebo zbo\u017e\u00ed bylo zasl\u00e1no ji\u017e po\u0161kozen\u00e9.<\/p>\n

Z\u00e1silku zkontrolujte hned po jej\u00edm doru\u010den\u00ed<\/h6>\n

Problematick\u00e9 n\u00e1sledky m\u016f\u017ee m\u00edt situace, kdy si spot\u0159ebitel sice p\u0159evezme z\u00e1silku, nech\u00e1 ji ale nerozbalenou, a a\u017e po del\u0161\u00ed dob\u011b zjist\u00ed, \u017ee je jej\u00ed obsah po\u0161kozen. V takov\u00e9m p\u0159\u00edpad\u011b spot\u0159ebitel\u00e9 oslabuj\u00ed svoji d\u016fkazn\u00ed pozici a jejich \u0161ance na bezprobl\u00e9movou reklamaci se sni\u017euje.<\/p>\n

U koho reklamovat?<\/h6>\n

Obdr\u017eeli jste drobn\u011b poma\u010dkan\u00fd nebo dokonce deformovan\u00fd bal\u00ed\u010dek a nev\u00edte si rady, na koho se obr\u00e1tit \u2013 na prod\u00e1vaj\u00edc\u00edho, \u010di p\u0159epravce, kter\u00fd zbo\u017e\u00ed doru\u010dil? Odpov\u011b\u010f nen\u00ed slo\u017eit\u00e1. Spot\u0159ebitel nemus\u00ed zkoumat, kdy k po\u0161kozen\u00ed z\u00e1silky do\u0161lo. P\u0159i n\u00e1kupu na e-shopu prod\u00e1vaj\u00edc\u00ed zpravidla odpov\u00edd\u00e1 za bal\u00ed\u010dek a\u017e do okam\u017eiku jeho doru\u010den\u00ed spot\u0159ebiteli. Je to toti\u017e pr\u00e1v\u011b prod\u00e1vaj\u00edc\u00ed, s n\u00edm\u017e spot\u0159ebitel\u00e9 uzav\u00edraj\u00ed smlouvu. Naopak s p\u0159epravcem je ve smluvn\u00edm vztahu prod\u00e1vaj\u00edc\u00ed, nikoliv s\u00e1m spot\u0159ebitel.<\/p>\n

\u201eDojde-li v\u00e1m vadn\u00fd bal\u00ed\u010dek, reklamujte jej p\u0159\u00edmo u prod\u00e1vaj\u00edc\u00edho. Zji\u0161\u0165ov\u00e1n\u00ed, kdo je konkr\u00e9tn\u00edm vin\u00edkem i p\u0159\u00edpadnou reklamaci u dopravce, nechte na prod\u00e1vaj\u00edc\u00edm,\u201c<\/em> uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1 z dTestu. Jin\u00e1 situace nastane, jestli\u017ee si spot\u0159ebitel objednal vlastn\u00edho p\u0159epravce, kter\u00e9ho prod\u00e1vaj\u00edc\u00ed nenab\u00edz\u00ed. Potom mus\u00edte reklamaci z\u00e1silky \u0159e\u0161it i s doru\u010dovatelem. M\u00e1te probl\u00e9m s doru\u010den\u00fdm bal\u00ed\u010dkem? Nev\u00e1hejte vyu\u017e\u00edt slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>, p\u0159\u00edpadn\u011b na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Ve snaze <\/p>\n","protected":false},"author":2,"featured_media":329734,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/11\/26\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/329732"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=329732"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/329732\/revisions"}],"predecessor-version":[{"id":329737,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/329732\/revisions\/329737"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/329734"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=329732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=329732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=329732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}