{"id":323067,"date":"2024-09-24T10:16:40","date_gmt":"2024-09-24T09:16:40","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=323067"},"modified":"2024-09-24T10:16:40","modified_gmt":"2024-09-24T09:16:40","slug":"dtest-reklamovat-ale-u-koho","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=323067","title":{"rendered":"dTest: Reklamovat. Ale u koho?"},"content":{"rendered":"

Porouchan\u00fd v\u00fdrobek je v mnoha p\u0159\u00edpadech mo\u017en\u00e9 reklamovat. Ne v\u017edy je ale z\u0159ejm\u00e9, na koho se s reklamac\u00ed obr\u00e1tit. Mo\u017enost\u00ed je toti\u017e hned n\u011bkolik. Kdy reklamovat u prod\u00e1vaj\u00edc\u00edho a kdy zase v servisu \u010di p\u0159\u00edmo u v\u00fdrobce?<\/h4>\n

Prodejce, nebo servis<\/h6>\n

\"\"\u201eZ\u00e1kladn\u00ed pravidlo zn\u00ed, \u017ee m\u00e1te zbo\u017e\u00ed reklamovat tam, kde jste ho koupili,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1: \u201eSpot\u0159ebitel uzav\u00edr\u00e1 smlouvu s prodejcem, je proto logick\u00e9, \u017ee v\u016f\u010di n\u011bmu bude tak\u00e9 uplat\u0148ovat sv\u00e9 n\u00e1roky, nap\u0159\u00edklad pr\u00e1v\u011b p\u0159i reklamaci.\u201c<\/em> Jin\u00e1 situace by mohla nastat v p\u0159\u00edpad\u011b, \u017ee prod\u00e1vaj\u00edc\u00ed v\u00fdslovn\u011b ozna\u010d\u00ed jinou osobu k prov\u00e1d\u011bn\u00ed oprav v m\u00edst\u011b prod\u00e1vaj\u00edc\u00edho nebo v m\u00edst\u011b pro kupuj\u00edc\u00edho bli\u017e\u0161\u00edm, typicky autorizovan\u00fd servis. Na tuto okolnost m\u00e1 prodejce povinnost upozornit, nap\u0159\u00edklad v potvrzen\u00ed o povinnostech plynouc\u00edch z dod\u00e1n\u00ed vadn\u00e9ho zbo\u017e\u00ed. \u201eJestli\u017ee prodejce ozna\u010d\u00ed servis k proveden\u00ed opravy, obracejte se p\u0159\u00edmo na n\u011bj. To ov\u0161em plat\u00ed, zd\u016fraz\u0148uji, pouze pro opravy. Po\u017eadujete-li jin\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace, nap\u0159\u00edklad dod\u00e1n\u00ed nov\u00e9 v\u011bci, pak se obra\u0165te op\u011bt na prodejce,\u201c<\/em> vysv\u011btluje \u0159editelka dTestu.<\/p>\n

Pro \u00faplnost p\u0159ipom\u00edn\u00e1me, \u017ee reklamaci je mo\u017en\u00e9 uplatnit po celou provozn\u00ed dobu prodejce a tak\u00e9 v jeho s\u00eddle nebo m\u00edst\u011b podnik\u00e1n\u00ed.<\/p>\n

Nen\u00ed provozovna jako provozovna<\/h6>\n

\u201eM\u00e1-li prodejce v\u00edce provozoven, je mo\u017en\u00e9 se s reklamac\u00ed obr\u00e1tit na kteroukoliv z nich za p\u0159edpokladu, \u017ee je v n\u00ed p\u0159ijet\u00ed reklamace mo\u017en\u00e9 s ohledem na sortiment nab\u00edzen\u00e9ho zbo\u017e\u00ed. Pokud tedy podnikatel provozuje hra\u010dk\u00e1\u0159stv\u00ed a d\u00e1le obchod s elektronikou, v hra\u010dk\u00e1\u0159stv\u00ed rad\u011bji porouchanou pra\u010dku nereklamujte,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1 a dopl\u0148uje: \u201eNaopak stejn\u011b vyhl\u00ed\u017eej\u00edc\u00ed obchod nemus\u00ed b\u00fdt p\u0159i reklamaci z\u00e1rukou \u00fasp\u011bchu. M\u016f\u017ee se toti\u017e jednat o takzvanou fran\u0161\u00edzu. Obchody pod stejnou zna\u010dkou tak nutn\u011b nemus\u00ed m\u00edt stejn\u00e9ho provozovatele.\u201c<\/em><\/p>\n

Kdy oslovit v\u00fdrobce<\/h6>\n

Spot\u0159ebitel zpravidla nen\u00ed s v\u00fdrobcem v \u017e\u00e1dn\u00e9m smluvn\u00edm vztahu. V n\u011bkter\u00fdch p\u0159\u00edpadech se p\u0159esto vyplat\u00ed jej oslovit. \u201eKdy\u017e zakoup\u00edte zbo\u017e\u00ed s nadstandardn\u00ed z\u00e1rukou \u2013 t\u0159eba pra\u010dku s 10letou z\u00e1rukou na motor, pak se \u010dasto jedn\u00e1 o z\u00e1vazek, kter\u00fd na sebe dobrovoln\u011b p\u0159evzal pr\u00e1v\u011b v\u00fdrobce. V obdobn\u00fdch p\u0159\u00edpadech proto tedy svoje pr\u00e1va uplat\u0148ujte u n\u011bj,\u201c<\/em> uv\u00e1d\u00ed \u0159editelka dTestu. Rovn\u011b\u017e se nab\u00edz\u00ed pokusit se v\u00fdrobce oslovit v situac\u00edch, kdy s v\u00fdrobkem nepochod\u00edte u prodejce. V\u00fdrobce sice nen\u00ed povinen se takovou reklamac\u00ed zab\u00fdvat, v z\u00e1jmu budov\u00e1n\u00ed pozitivn\u00edho image v\u00e1m v\u0161ak m\u016f\u017ee, ale nemus\u00ed, vyhov\u011bt.<\/p>\n

N\u00e1kup z druh\u00e9 ruky<\/h6>\n

P\u0159i n\u00e1kupu pou\u017eit\u00e9ho zbo\u017e\u00ed z bazaru \u010di od jin\u00e9ho podnikatele se postup prakticky neli\u0161\u00ed. Z\u00e1drhel m\u016f\u017ee nastat p\u0159i n\u00e1kupu od jin\u00e9 fyzick\u00e9 osoby, nap\u0159\u00edklad prost\u0159ednictv\u00edm r\u016fzn\u00fdch bazarov\u00fdch port\u00e1l\u016f nebo st\u00e1le \u010dast\u011bji na soci\u00e1ln\u00edch s\u00edt\u00edch. V t\u011bchto p\u0159\u00edpadech v\u00e1m sice prod\u00e1vaj\u00edc\u00ed m\u016f\u017ee nab\u00eddnout sv\u016fj p\u016fvodn\u00ed doklad o koupi, nicm\u00e9n\u011b s p\u016fvodn\u00edm prodejcem nen\u00ed kupuj\u00edc\u00ed ji\u017e pou\u017eit\u00e9ho zbo\u017e\u00ed v \u017e\u00e1dn\u00e9m pr\u00e1vn\u00edm vztahu. V praxi p\u016fvodn\u00ed prodejci v\u011bt\u0161inou ne\u010din\u00ed p\u0159i takov\u00e9 reklamaci pot\u00ed\u017ee. Spr\u00e1vn\u011b byste v\u0161ak m\u011bli reklamaci uplatnit u prodejce, od n\u011bho\u017e jste zbo\u017e\u00ed zakoupili. Situaci lze \u0159e\u0161it tak\u00e9 postoupen\u00edm pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed, kdy se nov\u00fd kupuj\u00edc\u00ed fakticky dostane v\u016f\u010di prodejci do postaven\u00ed p\u016fvodn\u00edho kupuj\u00edc\u00edho. Vzor postoupen\u00ed naleznete na https:\/\/www.dtest.cz\/clanek-3286\/postoupeni-prav-z-vadneho-plneni.<\/strong><\/a><\/p>\n

Pokud spot\u0159ebitel\u00e9 maj\u00ed ot\u00e1zky k tomuto t\u00e9matu, mohou se obr\u00e1tit na bezplatnou spot\u0159ebitelskou poradnu dTestu, a to elektronicky na www.dtest.cz\/spotrebitelska-poradna<\/strong><\/a> nebo telefonicky na \u010d\u00edslo 299 149 009.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Porouchan\u00fd v\u00fdrobek <\/p>\n","protected":false},"author":2,"featured_media":323069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/09\/24\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/323067"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=323067"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/323067\/revisions"}],"predecessor-version":[{"id":323070,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/323067\/revisions\/323070"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/323069"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=323067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=323067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=323067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}