{"id":321441,"date":"2024-09-12T18:49:36","date_gmt":"2024-09-12T17:49:36","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=321441"},"modified":"2024-09-12T18:49:36","modified_gmt":"2024-09-12T17:49:36","slug":"dtest-donaskove-sluzby-nejcastejsi-problemy-s-kterymi-se-spotrebitele-setkavaji","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=321441","title":{"rendered":"dTest: Don\u00e1\u0161kov\u00e9 slu\u017eby \u2013 nej\u010dast\u011bj\u0161\u00ed probl\u00e9my, s kter\u00fdmi se spot\u0159ebitel\u00e9 setk\u00e1vaj\u00ed"},"content":{"rendered":"

Se zvy\u0161ov\u00e1n\u00edm pohodlnosti \u017eivota bezesporu souvis\u00ed i mo\u017enost objedn\u00e1v\u00e1n\u00ed j\u00eddla online. Ji\u017e dlouhou dobu funguj\u00ed dov\u00e1\u017eky nap\u0159\u00edklad od pizzeri\u00ed, av\u0161ak v posledn\u00edch letech roste trend n\u00e1kupu jak\u00e9hokoliv j\u00eddla. Nejv\u011bt\u0161\u00ed boom tyto slu\u017eby za\u017eily v dob\u011b covidu, av\u0161ak jejich obliba neust\u00e1le roste a je prakticky nemo\u017en\u00e9 ve v\u011bt\u0161\u00edm m\u011bst\u011b nepotkat kur\u00fdra. Ti poskytuj\u00ed don\u00e1\u0161ku j\u00eddla nejen automobily a na kole, ale tak\u00e9 na sk\u00fatrech, kolob\u011b\u017ek\u00e1ch a jin\u00fdch prost\u0159edc\u00edch. S jak\u00fdmi probl\u00e9my se spot\u0159ebitel\u00e9 nej\u010dast\u011bji setk\u00e1vaj\u00ed? A jak je mohou \u0159e\u0161it?<\/h4>\n

Reklamace doru\u010den\u00e9ho j\u00eddla<\/h6>\n

\"\"Asi prvn\u00edm potenci\u00e1ln\u00edm probl\u00e9mem, kter\u00fd ka\u017ed\u00e9ho napadne, je kvalita j\u00eddla. Stejn\u011b jako v restauraci se m\u016f\u017ee st\u00e1t, \u017ee j\u00eddlo kvalitou neodpov\u00edd\u00e1 tomu, co spot\u0159ebitel o\u010dek\u00e1val, p\u0159\u00edpadn\u011b m\u016f\u017ee doj\u00edt tak\u00e9 k z\u00e1m\u011bn\u011b. P\u0159i samotn\u00e9m doru\u010den\u00ed pot\u00e9 mohou vzniknout dal\u0161\u00ed vady j\u00eddla, kter\u00e9 m\u016f\u017ee b\u00fdt vn\u011bj\u0161\u00edmi vlivy (nap\u0159. ot\u0159esy) po\u0161kozeno. \u201eJestli\u017ee je spot\u0159ebitel\u016fm doru\u010deno j\u00eddlo, kter\u00e9 neodpov\u00edd\u00e1 kvalitou, vzhledem \u010di jin\u00fdmi vlastnostmi objednan\u00e9mu, m\u011bli by co nejrychleji uplatnit reklamaci,\u201c<\/em> doporu\u010duje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

\u010c\u00edm d\u0159\u00edve spot\u0159ebitel reklamaci uplatn\u00ed, t\u00edm v\u011bt\u0161\u00ed existuje pravd\u011bpodobnost pro uzn\u00e1n\u00ed reklamace. Pokud by toti\u017e spot\u0159ebitel doru\u010den\u00e9 j\u00eddlo reklamoval s del\u0161\u00ed prodlevou, mohl by nastat spor ohledn\u011b kvality doru\u010den\u00ed, kdy by se spole\u010dnost br\u00e1nila, \u017ee spot\u0159ebitel zbo\u017e\u00ed po\u0161kodil s\u00e1m, nebo\u0165 p\u0159i p\u0159evzet\u00ed nic nenam\u00edtal. \u201eZ\u00e1kon v\u0161ak spot\u0159ebitel\u016fm v\u00fdslovn\u011b neukl\u00e1d\u00e1 povinnost zkontrolovat zbo\u017e\u00ed ihned po p\u0159evzet\u00ed, ale s ohledem na p\u0159edch\u00e1zen\u00ed podobn\u00fdm probl\u00e9m\u016fm to nelze ne\u017e doporu\u010dit,<\/em>\u201c rad\u00ed Hek\u0161ov\u00e1. Ide\u00e1ln\u00edm v\u00fdsledkem uznan\u00e9 reklamace je pot\u00e9 p\u0159im\u011b\u0159en\u00e1 sleva nebo doru\u010den\u00ed nov\u00e9ho j\u00eddla bez vad.<\/p>\n

Dlouh\u00e1 doba \u010dek\u00e1n\u00ed<\/h6>\n

Dal\u0161\u00edm relativn\u011b \u010dast\u00fdm probl\u00e9mem je \u010das doru\u010den\u00ed. To mimo samotn\u00e9 restaurace \u010di jin\u00e9ho provozovatele, kter\u00fd j\u00eddlo poskytuje, m\u016f\u017ee ovlivnit pr\u00e1v\u011b doprava. \u201eM\u016f\u017ee se st\u00e1t, \u017ee se kur\u00fdr zdr\u017e\u00ed v kolon\u011b nebo m\u00e1 technick\u00e9 probl\u00e9my. Pokud v\u0161ak zbo\u017e\u00ed nen\u00ed dod\u00e1no v\u010das, lze i tuhle vadu reklamovat,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1. Spole\u010dnosti v\u011bt\u0161inou ukazuj\u00ed orienta\u010dn\u00ed \u010das doru\u010den\u00ed, av\u0161ak v obchodn\u00edch podm\u00ednk\u00e1ch mohou m\u00edt stanoven\u00e9 odchylky. Pokud si v\u0161ak spot\u0159ebitel objedn\u00e1 zbo\u017e\u00ed na konkr\u00e9tn\u00ed \u010das, m\u011bl by jej v tento \u010das dostat. U objedn\u00e1vek \u201eco nejd\u0159\u00edve\u201c by se pot\u00e9 skute\u010dn\u00fd \u010das doru\u010den\u00ed od odhadovan\u00e9ho \u010dasu nem\u011bl v\u00fdrazn\u011b li\u0161it, av\u0161ak nemus\u00ed b\u00fdt zcela p\u0159esn\u00fd, pokud jej spole\u010dnost negarantuje. Spot\u0159ebitel\u00e9 i v takov\u00fdch p\u0159\u00edpadech mohou po\u017eadovat p\u0159im\u011b\u0159enou slevu. Pokud by zbo\u017e\u00ed nebylo dod\u00e1no ani v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b, kterou spot\u0159ebitel spole\u010dnosti poskytne, mohl by n\u00e1sledn\u011b od smlouvy odstoupit.<\/p>\n

Netransparentn\u00ed ceny<\/h6>\n

M\u00e9n\u011b \u010dast\u00fdm, av\u0161ak ne zcela v\u00fdjime\u010dn\u00fdm probl\u00e9mem je \u00fa\u010dtov\u00e1n\u00ed cen. Spole\u010dnosti ve sv\u00e9 aplikaci ukazuj\u00ed cenu konkr\u00e9tn\u00edho produktu, av\u0161ak po p\u0159id\u00e1n\u00ed do ko\u0161\u00edku nasko\u010d\u00ed dal\u0161\u00ed \u010d\u00e1stka, kter\u00e1 je pro spot\u0159ebitele nevyhnuteln\u00e1. Pokud je v\u0161ak spot\u0159ebitel informov\u00e1n o kone\u010dn\u00e9 cen\u011b a souhlas\u00ed s n\u00ed, je objedn\u00e1vka v takov\u00e9m p\u0159\u00edpad\u011b platn\u00e1 a nelze se tak obecn\u011b dom\u00e1hat vr\u00e1cen\u00ed \u010d\u00e1stky. \u201eV p\u0159\u00edpadech, kdy je p\u0159i\u010d\u00edt\u00e1na fixn\u00ed \u010d\u00e1stka ke ka\u017ed\u00e9mu j\u00eddlu, by m\u011bla b\u00fdt tato \u010d\u00e1stka uvedena p\u0159\u00edmo u produktu. P\u0159i\u010dten\u00ed a\u017e v samotn\u00e9m shrnut\u00ed objedn\u00e1vky nen\u00ed pro spot\u0159ebitelsk\u00e9 a v ur\u010dit\u00fdch p\u0159\u00edpadech by se mohlo jednat o poru\u0161en\u00ed z\u00e1kona,\u201c<\/em> varuje Hek\u0161ov\u00e1.<\/p>\n

Chov\u00e1n\u00ed kur\u00fdr\u016f<\/h6>\n

Spot\u0159ebitel\u00e9 se na pr\u00e1vn\u00ed poradnu dTestu obrac\u00ed tak\u00e9 se st\u00ed\u017enostmi, kter\u00e9 se t\u00fdkaj\u00ed chov\u00e1n\u00ed kur\u00fdr\u016f. Ty se v\u0161ak zpravidla \u0159\u00edd\u00ed intern\u00edmi p\u0159edpisy konkr\u00e9tn\u00ed spole\u010dnosti a nen\u00ed tak nutn\u00e9 je vym\u00e1hat jin\u00fdm zp\u016fsobem, ne\u017e nahl\u00e1\u0161en\u00edm pr\u00e1v\u011b j\u00ed. Pokud by v\u0161ak spot\u0159ebitel\u00e9 spat\u0159ili nap\u0159\u00edklad dopravn\u00ed p\u0159estupek, mohou se obr\u00e1tit na obecn\u00ed policii \u010di Policii \u010cesk\u00e9 republiky.<\/p>\n

\u201eV p\u0159\u00edpad\u011b, \u017ee se objev\u00ed probl\u00e9m s don\u00e1\u0161kov\u00fdmi slu\u017ebami, mohou se spot\u0159ebitel\u00e9 obr\u00e1tit na spot\u0159ebitelskou pr\u00e1vn\u00ed poradnu \u010dasopisu dTest, a to na \u010d\u00edsle 299 149 009. Vyu\u017e\u00edt mohou tak\u00e9 slu\u017ebu sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>,<\/em>\u201c uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Se zvy\u0161ov\u00e1n\u00edm <\/p>\n","protected":false},"author":2,"featured_media":321442,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/09\/12\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/321441"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=321441"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/321441\/revisions"}],"predecessor-version":[{"id":321443,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/321441\/revisions\/321443"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/321442"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=321441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=321441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=321441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}