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\u010cesk\u00e1 obchodn\u00ed inspekce i ve druh\u00e9m \u010dtvrtlet\u00ed leto\u0161n\u00edho roku pokra\u010dovala v c\u00edlen\u00fdch kontrol\u00e1ch internetov\u00fdch obchod\u016f. Celkem realizovala 194 kontrol a p\u0159i 169 kontrol\u00e1ch zjistila poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f (87,11 %).<\/h6>\nKontroln\u00ed akce byla zam\u011b\u0159ena na pln\u011bn\u00ed povinnost\u00ed vypl\u00fdvaj\u00edc\u00edch prod\u00e1vaj\u00edc\u00edmu z pr\u00e1vn\u00edch p\u0159edpis\u016f p\u0159i prodeji prost\u0159ednictv\u00edm prost\u0159edk\u016f komunikace na d\u00e1lku, konkr\u00e9tn\u011b prost\u0159ednictv\u00edm internetu. V obdob\u00ed od 1. dubna do 30. \u010dervna 2024 bylo provedeno celkem 194 kontrol, p\u0159i nich\u017e bylo ov\u011b\u0159ov\u00e1no dodr\u017eov\u00e1n\u00ed povinnost\u00ed vypl\u00fdvaj\u00edc\u00edch ze z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, a dal\u0161\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f. Poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f bylo zji\u0161t\u011bno p\u0159i 169 kontrol\u00e1ch, tj. 87,11 % v\u0161ech kontrol. V prvn\u00edm \u010dtvrtlet\u00ed leto\u0161n\u00edho roku bylo poru\u0161en\u00ed p\u0159edpis\u016f zji\u0161t\u011bno v 78,48 % proveden\u00fdch kontrol, m\u00edra zji\u0161t\u011bn\u00ed tedy byla ve druh\u00e9m pololet\u00ed vy\u0161\u0161\u00ed ne\u017e v prvn\u00edm.<\/p>\n
Z\u00e1kon \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele byl ve sledovan\u00e9m obdob\u00ed poru\u0161en celkem ve 264 p\u0159\u00edpadech. Nej\u010dast\u011bj\u0161\u00edm zji\u0161t\u011bn\u00edm bylo v 84 p\u0159\u00edpadech poru\u0161en\u00ed ustanoven\u00ed \u00a7 13, kter\u00fd stanov\u00ed prod\u00e1vaj\u00edc\u00edmu povinnost informovat spot\u0159ebitele o rozsahu, podm\u00ednk\u00e1ch a zp\u016fsobu uplatn\u011bn\u00ed pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed (reklamace), spole\u010dn\u011b s \u00fadaji o tom, kde lze reklamaci uplatnit.<\/p>\n
Dal\u0161\u00edm nej\u010dast\u011bj\u0161\u00edm zji\u0161t\u011bn\u00edm bylo pou\u017e\u00edv\u00e1n\u00ed nekal\u00fdch obchodn\u00edch praktik, kter\u00e9 mohou naru\u0161it ekonomick\u00e9 chov\u00e1n\u00ed spot\u0159ebitele a mohou v\u00e9st k tomu, \u017ee spot\u0159ebitel u\u010din\u00ed rozhodnut\u00ed o obchodn\u00ed transakci, kter\u00e9 by jinak neu\u010dinil. V nejv\u011bt\u0161\u00ed m\u00ed\u0159e se jednalo o poru\u0161en\u00ed \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5 odst. 1, 2 a 3 (62 p\u0159\u00edpad\u016f), kdy bylo zji\u0161t\u011bno klamav\u00e9 kon\u00e1n\u00ed prod\u00e1vaj\u00edc\u00edho v\u016f\u010di spot\u0159ebiteli ve smyslu poskytov\u00e1n\u00ed nepravdiv\u00fdch informac\u00ed \u010di informac\u00ed uv\u00e1d\u011bj\u00edc\u00edch v omyl o v\u00fdrobku, slu\u017eb\u011b, cen\u011b, servisu, prod\u00e1vaj\u00edc\u00edm, pr\u00e1vech spot\u0159ebitele atp. D\u00e1le \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 1, 2 (11 p\u0159\u00edpad\u016f), kdy bylo zji\u0161t\u011bno klamav\u00e9 opomenut\u00ed, nebo\u0165 prod\u00e1vaj\u00edc\u00ed \u010di poskytovatel slu\u017eby opomenul spot\u0159ebiteli poskytnout podstatn\u00e9 informace o v\u00fdrobku \u010di slu\u017eb\u011b, pop\u0159. informace zatajil nebo je poskytl nejasn\u011b, nejednozna\u010dn\u011b \u010di nesrozumiteln\u011b. Dev\u011bt p\u0159\u00edpad\u016f se t\u00fdkalo spot\u0159ebitelsk\u00fdch recenz\u00ed podle ust. \u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 5, kdy prod\u00e1vaj\u00edc\u00ed neposkytl spot\u0159ebiteli informaci o tom, zda a jak zaji\u0161\u0165uje, aby zve\u0159ejn\u011bn\u00e9 recenze poch\u00e1zely od spot\u0159ebitel\u016f, kte\u0159\u00ed produkt skute\u010dn\u011b pou\u017eili nebo si jej zakoupili. T\u0159et\u00edm nejporu\u0161ovan\u011bj\u0161\u00edm ustanoven\u00edm z\u00e1kona o ochran\u011b spot\u0159ebitele byl \u00a7 14 odst. 1, 2 (53 p\u0159\u00edpad\u016f), kdy prod\u00e1vaj\u00edc\u00ed neinformoval \u0159\u00e1dn\u00fdm zp\u016fsobem spot\u0159ebitele o subjektu mimosoudn\u00edho narovn\u00e1n\u00ed spot\u0159ebitelsk\u00fdch spor\u016f (ADR). \u010cast\u00fdm zji\u0161t\u011bn\u00edm bylo t\u00e9\u017e poru\u0161en\u00ed ustanoven\u00ed \u00a7 19 odst. 2, 5 (10 p\u0159\u00edpad\u016f), kter\u00e1 upravuj\u00ed postup p\u0159i uplatn\u011bn\u00ed a \u0159e\u0161en\u00ed reklamac\u00ed, konkr\u00e9tn\u011b prod\u00e1vaj\u00edc\u00edmu ukl\u00e1daj\u00ed povinnost vystavit p\u00edsemn\u00e9 potvrzen\u00ed o uplatn\u011bn\u00ed a o zp\u016fsobu vy\u0159\u00edzen\u00ed, pop\u0159\u00edpad\u011b zam\u00edtnut\u00ed reklamace (v\u010detn\u011b v\u0161ech n\u00e1le\u017eitost\u00ed).<\/p>\n
Z\u00e1kon \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, byl ve sledovan\u00e9m obdob\u00ed poru\u0161en celkem ve 298 p\u0159\u00edpadech. Nejv\u00edce zastoupen\u00fdm zji\u0161t\u011bn\u00fdm poru\u0161en\u00edm bylo ustanoven\u00ed \u00a7 1820, kter\u00e9 se obecn\u011b t\u00fdk\u00e1 sd\u011blen\u00ed p\u0159ed uzav\u0159en\u00edm smlouvy p\u0159i vyu\u017eit\u00ed prost\u0159edk\u016f komunikace na d\u00e1lku. Konkr\u00e9tn\u011b celkem v 65 p\u0159\u00edpadech bylo zji\u0161t\u011bno, \u017ee spot\u0159ebiteli nebyly sd\u011bleny podm\u00ednky, lh\u016fty a postup pro uplatn\u011bn\u00ed pr\u00e1va na odstoupen\u00ed od smlouvy, jako\u017e i vzorov\u00fd formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy dle \u00a7 1820 odst. 1 p\u00edsm. i). Rovn\u011b\u017e v 65 p\u0159\u00edpadech bylo zji\u0161t\u011bno neposkytnut\u00ed spot\u0159ebiteli zn\u011bn\u00ed smlouvy a v\u0161eobecn\u00fdch podm\u00ednek v textov\u00e9 podob\u011b p\u0159i pou\u017eit\u00ed elektronick\u00fdch prost\u0159edk\u016f p\u0159i uzav\u00edr\u00e1n\u00ed smlouvy dle ustanoven\u00ed \u00a7 1827 odst. 2. T\u0159et\u00edm nejv\u00edce poru\u0161ovan\u00fdm ustanoven\u00edm ob\u010dansk\u00e9ho z\u00e1kon\u00edku bylo ustanoven\u00ed \u00a7 1826a odst. 2, kter\u00e9 podnikateli ukl\u00e1d\u00e1 povinnost zajistit, by spot\u0159ebitel vzal p\u0159i objedn\u00e1vce v\u00fdslovn\u011b na v\u011bdom\u00ed, \u017ee se zavazuje k zaplacen\u00ed. Je-li objedn\u00e1vka \u010din\u011bna pou\u017eit\u00edm tla\u010d\u00edtka nebo obdobn\u00e9ho ovl\u00e1dac\u00edho prvku, musej\u00ed b\u00fdt ozna\u010deny snadno \u010diteln\u00fdm n\u00e1pisem “Objedn\u00e1vka zavazuj\u00edc\u00ed k platb\u011b” nebo jinou odpov\u00eddaj\u00edc\u00ed jednozna\u010dnou formulac\u00ed. Poru\u0161en\u00ed t\u00e9to povinnosti bylo zji\u0161t\u011bno celkem v 51 p\u0159\u00edpadech. Poru\u0161en\u00ed ostatn\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f, kter\u00e9 jsou p\u0159edm\u011btem dozoru \u010cOI, bylo prok\u00e1z\u00e1no v dal\u0161\u00edch 74 p\u0159\u00edpadech.<\/p>\n
Na z\u00e1klad\u011b zji\u0161t\u011bn\u00fdch poru\u0161en\u00ed obecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f v dozorov\u00e9 p\u016fsobnosti \u010cOI nabylo v obdob\u00ed od 1. 4. do 30. 6. 2024 pr\u00e1vn\u00ed moci celkem 263 pokut v celkov\u00e9 hodnot\u011b 3 428 500 K\u010d.<\/p>\n
V pr\u016fb\u011bhu druh\u00e9ho \u010dtvrtlet\u00ed byla v r\u00e1mci kontrol internetov\u00fdch obchod\u016f spu\u0161t\u011bna kontroln\u00ed akce, specificky zam\u011b\u0159ena na informace t\u00fdkaj\u00edc\u00ed se tzv. prodlou\u017een\u00e9 z\u00e1ruky, a na zp\u016fsob, jak\u00fdm je spot\u0159ebiteli nab\u00edzena. Ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f se toti\u017e nejedn\u00e1 o smluvn\u00ed z\u00e1ruku ve smyslu ob\u010dansk\u00e9ho z\u00e1kon\u00edku, ale o slu\u017ebu poji\u0161t\u011bn\u00ed, respektive o \u0161kodov\u00e9 poji\u0161t\u011bn\u00ed poskytovan\u00e9 odli\u0161n\u00fdm subjektem, ne\u017e je prod\u00e1vaj\u00edc\u00ed. Spot\u0159ebitel si t\u00edm sjedn\u00e1v\u00e1 dodate\u010dn\u00e9 pojistn\u00e9 kryt\u00ed na opravy, \u010di v\u00fdm\u011bnu v\u00fdrobku, p\u0159\u00edpadn\u011b vr\u00e1cen\u00ed kupn\u00ed ceny po skon\u010den\u00ed z\u00e1konn\u00e9 z\u00e1ruky. V r\u00e1mci kontrol internetov\u00fdch obchod\u016f je proto ov\u011b\u0159ov\u00e1no, zdali je tzv. prodlou\u017een\u00e1 z\u00e1ruka spot\u0159ebiteli nab\u00edzena v souladu s po\u017eadavky z\u00e1kona o ochran\u011b spot\u0159ebitele.<\/p>\n
V\u00fdsledky za druh\u00e9 \u010dtvrtlet\u00ed potvrzuj\u00ed, \u017ee v oblasti internetov\u00e9ho prodeje doch\u00e1z\u00ed k poru\u0161ov\u00e1n\u00ed spot\u0159ebitelsk\u00e9 legislativy. Mezi st\u00e1le se opakuj\u00edc\u00ed nedostatky pat\u0159\u00ed, \u017ee prod\u00e1vaj\u00edc\u00ed nedostate\u010dn\u011b informuj\u00ed o pr\u00e1vu na odstoupen\u00ed od smlouvy v\u010detn\u011b vzorov\u00e9ho formul\u00e1\u0159e pro odstoupen\u00ed od smlouvy, podm\u00ednk\u00e1ch jeho uplatn\u011bn\u00ed a n\u00e1kladech na vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n
(tz-\u010doi)<\/strong><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" \u010cesk\u00e1 obchodn\u00ed <\/p>\n","protected":false},"author":2,"featured_media":317367,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[70],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/08\/12\/z-ruky-coi.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/317357"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=317357"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/317357\/revisions"}],"predecessor-version":[{"id":317366,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/317357\/revisions\/317366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/317367"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=317357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=317357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=317357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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