{"id":312502,"date":"2024-06-27T18:42:17","date_gmt":"2024-06-27T17:42:17","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=312502"},"modified":"2024-06-27T18:42:17","modified_gmt":"2024-06-27T17:42:17","slug":"dtest-prava-cestujicich-v-zeleznicni-a-autobusove-doprave","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=312502","title":{"rendered":"dTest: Pr\u00e1va cestuj\u00edc\u00edch v \u017eelezni\u010dn\u00ed a autobusov\u00e9 doprav\u011b"},"content":{"rendered":"

Letn\u00ed dovolen\u00e1 se dost\u00e1v\u00e1 do pln\u00e9ho proudu, a s n\u00ed p\u0159ich\u00e1z\u00ed i \u010dast\u011bj\u0161\u00ed cestov\u00e1n\u00ed, a to nejen letadly, ale tak\u00e9 vlaky a autobusy. P\u0159i cestov\u00e1n\u00ed t\u011bmito prost\u0159edky mohou nastat r\u016fzn\u00e9 probl\u00e9my, kter\u00fdmi m\u016f\u017ee b\u00fdt nap\u0159\u00edklad zpo\u017ed\u011bn\u00ed \u010di \u00fapln\u00e9 zru\u0161en\u00ed spoje. Jak\u00e1 pr\u00e1va maj\u00ed v takov\u00fdch p\u0159\u00edpadech cestuj\u00edc\u00ed?<\/h4>\n

Pr\u00e1va v \u017eelezni\u010dn\u00ed doprav\u011b<\/h6>\n

\"\"\u017delezni\u010dn\u00ed doprava je bezesporu letn\u00edm l\u00e1kadlem pro spot\u0159ebitele, kte\u0159\u00ed neradi \u0159\u00edd\u00ed nebo cht\u011bj\u00ed za\u017e\u00edt pohodln\u011bj\u0161\u00ed cestu, u kter\u00e9 se v p\u0159\u00edpad\u011b pot\u0159eby mohou proj\u00edt nebo i sp\u00e1t. D\u00edky relativn\u011b dobr\u00e9 \u017eelezni\u010dn\u00ed s\u00edti lze cestovat po cel\u00e9 Evrop\u011b, p\u0159esto\u017ee se hustota a kvalita t\u00e9to s\u00edt\u011b v \u010dlensk\u00fdch st\u00e1tech EU li\u0161\u00ed. Z\u00e1rove\u0148 se lze setkat s nab\u00eddkami neomezen\u00fdch j\u00edzdenek v r\u00e1mci ur\u010dit\u00fdch st\u00e1t\u016f, ale i t\u00e9m\u011b\u0159 cel\u00e9 Evropy. I s ohledem na tyto skute\u010dnosti pova\u017eujeme unijn\u00ed \u00fapravu, kter\u00e1 sjednocuje (p\u0159\u00edpadn\u011b alespo\u0148 p\u0159ibli\u017euje) pr\u00e1va cestuj\u00edc\u00edch v r\u00e1mci EU, za velmi u\u017eite\u010dnou.<\/p>\n

Samotn\u00fdm zpo\u017ed\u011bn\u00edm nebo zru\u0161en\u00edm vlakov\u00e9ho spoje vznik\u00e1 cestuj\u00edc\u00edm pr\u00e1vo na od\u0161kodn\u011bn\u00ed. To plat\u00ed jak u mezin\u00e1rodn\u00ed, tak i vnitrost\u00e1tn\u00ed dopravy, p\u0159i\u010dem\u017e v\u00fdjimkou m\u016f\u017ee b\u00fdt m\u011bstsk\u00e1 a p\u0159\u00edm\u011bstsk\u00e1 doprava, kterou si jednotliv\u00e9 \u010dlensk\u00e9 st\u00e1ty mohly u vyplacen\u00ed od\u0161kodn\u011bn\u00ed vylou\u010dit.<\/p>\n

Pokud o\u010dek\u00e1van\u00e9 zpo\u017ed\u011bn\u00ed p\u0159\u00edjezdu do c\u00edlov\u00e9ho m\u00edsta \u010din\u00ed alespo\u0148 60 minut, m\u00e1 spot\u0159ebitel v\u00fdb\u011br hned z n\u011bkolika mo\u017enost\u00ed. Tou prvn\u00ed je zru\u0161en\u00ed cesty, kdy je n\u00e1sledn\u011b dopravce povinen vr\u00e1tit pen\u00edze za j\u00edzdenku, p\u0159\u00edpadn\u011b za neuskute\u010dn\u011bnou \u010d\u00e1st cesty. Druhou mo\u017enost\u00ed je pokra\u010dov\u00e1n\u00ed v cest\u011b a n\u00e1sledn\u00e9 po\u017eadov\u00e1n\u00ed proplacen\u00ed od\u0161kodn\u00e9ho.<\/p>\n

Jestli\u017ee se cestuj\u00edc\u00ed rozhodne odcestovat a n\u00e1sledn\u00e9 po\u017eadovat od\u0161kodn\u011bn\u00ed, bude jeho v\u00fd\u0161e z\u00e1le\u017eet na v\u00fdsledn\u00e9m zpo\u017ed\u011bn\u00ed mezi v\u00fdchoz\u00ed a c\u00edlovou stanic\u00ed. P\u0159i zpo\u017ed\u011bn\u00ed 60 a\u017e 119 minut m\u00e1 cestuj\u00edc\u00ed pr\u00e1vo na od\u0161kodn\u011bn\u00ed ve v\u00fd\u0161i 25 % j\u00edzdenky, u zpo\u017ed\u011bn\u00ed p\u0159es 120 minut pot\u00e9 m\u00e1 n\u00e1rok na 50 % j\u00edzdenky.<\/p>\n

\u201eDopravce v\u0161ak nem\u00e1 povinnost poskytnout od\u0161kodn\u011bn\u00ed, pokud by jeho v\u00fd\u0161e nedosahovala alespo\u0148 \u010dty\u0159 eur,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. D\u00e1le n\u00e1rok na od\u0161kodn\u011bn\u00ed nevznikne, pokud byl cestuj\u00edc\u00ed o zpo\u017ed\u011bn\u00ed informov\u00e1n p\u0159ed zakoupen\u00edm j\u00edzdenky nebo pokud je zpo\u017ed\u011bn\u00ed s ohledem na pokra\u010dov\u00e1n\u00ed jin\u00fdm spojem krat\u0161\u00ed ne\u017e 60 minut. \u201eDopravce rovn\u011b\u017e neodpov\u00edd\u00e1 za zpo\u017ed\u011bn\u00ed, kter\u00e9 je zp\u016fsobeno mimo\u0159\u00e1dn\u00fdmi okolnostmi. T\u011bmi mohou b\u00fdt nap\u0159\u00edklad mimo\u0159\u00e1dn\u00e9 pov\u011btrnostn\u00ed podm\u00ednky nebo p\u0159\u00edrodn\u00ed katastrofy,\u201c<\/em> dod\u00e1v\u00e1 Hek\u0161ov\u00e1.<\/p>\n

Ob\u010derstven\u00ed a ubytov\u00e1n\u00ed<\/h6>\n

V p\u0159\u00edpad\u011b zpo\u017ed\u011bn\u00e9ho spoje o v\u00edce ne\u017e 60 minut m\u00e1 cestuj\u00edc\u00ed mimo od\u0161kodn\u011bn\u00ed rovn\u011b\u017e pr\u00e1vo na ob\u010derstven\u00ed zdarma. Toto ob\u010derstven\u00ed by m\u011blo odpov\u00eddat d\u00e9lce zpo\u017ed\u011bn\u00ed a tak\u00e9 tomu, zda je ob\u010derstven\u00ed k dispozici. Ve v\u00fdjime\u010dn\u00fdch p\u0159\u00edpadech, kdy dojde k takov\u00e9mu zpo\u017ed\u011bn\u00ed, \u017ee je nutn\u00fd nocleh na jednu nebo v\u00edce noc\u00ed, maj\u00ed spot\u0159ebitel\u00e9 pr\u00e1vo i na hotelov\u00e9 nebo jin\u00e9 ubytov\u00e1n\u00ed.<\/p>\n

Autobusov\u00e1 doprava<\/h6>\n

U autobusov\u00e9 dopravy jsou pr\u00e1va podobn\u00e1 jako u \u017eelezni\u010dn\u00ed, av\u0161ak nejsou zcela stejn\u00e1. Cestuj\u00edc\u00ed v\u0161ak mohou kompenzaci p\u0159i zpo\u017ed\u011bn\u00ed po\u017eadovat v p\u0159\u00edpad\u011b, \u017ee se jedn\u00e1 o pravidelnou linku, kter\u00e1 m\u00e1 n\u00e1stupn\u00ed nebo v\u00fdstupn\u00ed m\u00edsto v \u010dlensk\u00e9m st\u00e1t\u011b EU a z\u00e1rove\u0148 je del\u0161\u00ed ne\u017e 250 kilometr\u016f. Dal\u0161\u00ed podm\u00ednkou je, \u017ee si cestuj\u00edc\u00ed rezervoval m\u00edsto. N\u00e1rok na kompenzaci pot\u00e9 vznik\u00e1 v p\u0159\u00edpad\u011b zpo\u017ed\u011bn\u00ed odjezdu o v\u00edce ne\u017e 120 minut nebo v p\u0159\u00edpad\u011b, \u017ee se takov\u00e9 zpo\u017ed\u011bn\u00ed o\u010dek\u00e1v\u00e1. Dopravce m\u00e1 n\u00e1sledn\u011b povinnost informovat cestuj\u00edc\u00ed o tom, jak\u00e9 maj\u00ed n\u00e1roky. Cestuj\u00edc\u00ed si p\u0159i takov\u00e9m zpo\u017ed\u011bn\u00ed mohou vybrat mezi pokra\u010dov\u00e1n\u00edm cesty, p\u0159esm\u011brov\u00e1n\u00edm na c\u00edlov\u00e9 m\u00edsto a z\u00edsk\u00e1n\u00edm n\u00e1hrady j\u00edzdn\u00e9ho.<\/p>\n

V p\u0159\u00edpad\u011b, \u017ee dopravce alternativn\u00ed mo\u017enosti nenab\u00eddne, n\u00e1le\u017e\u00ed cestuj\u00edc\u00edm n\u00e1hrada \u0161kody ve v\u00fd\u0161i 50 % ceny j\u00edzdn\u00e9ho. Dopravce mus\u00ed n\u00e1hradu \u0161kody vyplatit do jednoho m\u011bs\u00edce od uplatn\u011bn\u00ed.<\/p>\n

Ob\u010derstven\u00ed a ubytov\u00e1n\u00ed<\/h6>\n

Stejn\u011b jako v p\u0159\u00edpad\u011b \u017eelezni\u010dn\u00ed dopravy, lze po\u017eadovat ob\u010derstven\u00ed a ve v\u00fdjime\u010dn\u00fdch p\u0159\u00edpadech i ubytov\u00e1n\u00ed. Ob\u010derstven\u00ed mus\u00ed dopravce poskytnout, jestli\u017ee m\u011bl spoj trvat d\u00e9le ne\u017e t\u0159i hodiny a zpo\u017ed\u011bn\u00ed \u010din\u00ed p\u0159es 90 minut nebo je tento spoj zru\u0161en. Mno\u017estv\u00ed a typ ob\u010derstven\u00ed op\u011bt z\u00e1le\u017e\u00ed na \u010dekac\u00ed dob\u011b \u010di dob\u011b zpo\u017ed\u011bn\u00ed. Je d\u016fle\u017eit\u00e9 zm\u00ednit, \u017ee tento n\u00e1rok vznik\u00e1 jen v p\u0159\u00edpad\u011b, kdy je mo\u017en\u00e9 ob\u010derstven\u00ed podat bez v\u011bt\u0161\u00edch obt\u00ed\u017e\u00ed p\u0159\u00edmo v autobusu nebo na autobusov\u00e9m n\u00e1dra\u017e\u00ed.<\/p>\n

Cestuj\u00edc\u00ed m\u016f\u017ee v p\u0159\u00edpad\u011b zpo\u017ed\u011bn\u00ed po\u017eadovat tak\u00e9 hotelov\u00fd pokoj nebo jin\u00e9 ubytov\u00e1n\u00ed, a tak\u00e9 pomoc p\u0159i za\u0159izov\u00e1n\u00ed p\u0159epravy mezi termin\u00e1lem a m\u00edstem ubytov\u00e1n\u00ed v p\u0159\u00edpadech, kdy je nezbytn\u00fd jeden nebo v\u00edce nocleh\u016f. Dopravce v\u0161ak m\u016f\u017ee omezit celkov\u00e9 n\u00e1klady za ubytov\u00e1n\u00ed, mimo p\u0159epravu z termin\u00e1lu do m\u00edsta ubytov\u00e1n\u00ed a zp\u011bt, na 80 eur na jednoho cestuj\u00edc\u00edho a noc a na nejv\u00fd\u0161e dv\u011b noci.<\/p>\n

Pokud by si spot\u0159ebitel\u00e9 nebyli jist\u00ed sv\u00fdm n\u00e1rokem, mohou se obr\u00e1tit na na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009,\u201c rad\u00ed Eduarda Hek\u0161ov\u00e1. Na tuto poradnu se lze obr\u00e1tit i elektronicky<\/strong><\/a>. \u201eV p\u0159\u00edpad\u011b sporu s konkr\u00e9tn\u00edm dopravcem se spot\u0159ebitel\u00e9 mohou obr\u00e1tit i na slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz,<\/strong><\/a>\u201c<\/em> uzav\u00edr\u00e1 Hek\u0161ov\u00e1.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Letn\u00ed dovolen\u00e1 <\/p>\n","protected":false},"author":2,"featured_media":312504,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/06\/27\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/312502"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=312502"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/312502\/revisions"}],"predecessor-version":[{"id":312503,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/312502\/revisions\/312503"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/312504"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=312502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=312502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=312502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}