{"id":309834,"date":"2024-06-04T15:42:15","date_gmt":"2024-06-04T14:42:15","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=309834"},"modified":"2024-06-04T15:42:15","modified_gmt":"2024-06-04T14:42:15","slug":"dtest-zajezd-a-jeho-reklamace-aneb-cesta-k-vysnene-dovolene","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=309834","title":{"rendered":"dTest: Z\u00e1jezd a jeho reklamace aneb Cesta k vysn\u011bn\u00e9 dovolen\u00e9"},"content":{"rendered":"

S p\u0159\u00edchodem tepl\u00e9ho po\u010das\u00ed ji\u017e mnoho \u010cech\u016f tr\u00e1v\u00ed pracovn\u00ed dny sn\u011bn\u00edm nad letn\u00ed dovolenou a relaxov\u00e1n\u00edm (zejm\u00e9na) u mo\u0159e. Velk\u00e1 \u010d\u00e1st z nich m\u00e1 tak\u00e9 pravd\u011bpodobn\u011b ji\u017e z\u00e1jezd s cestovn\u00ed kancel\u00e1\u0159\u00ed sjednan\u00fd, z\u00e1lohy zaplacen\u00e9 a mo\u017en\u00e1 i plavky zakoupen\u00e9. \u010ceho by si v\u0161ak \u010de\u0161t\u00ed spot\u0159ebitel\u00e9 m\u011bli b\u00fdt v\u011bdomi, aby p\u0159ede\u0161li komplikac\u00edm a jejich vysn\u011bn\u00e1 dovolen\u00e1 dob\u0159e dopadla?<\/h4>\n

Jedna smlouva vl\u00e1dne v\u0161em<\/h6>\n

\"\"Z\u00e1jezd je dle z\u00e1kona tzv. soubor slu\u017eeb cestovn\u00edho ruchu. Zpravidla tak zahrnuje dopravu na m\u00edsto i zp\u011bt, ubytov\u00e1n\u00ed, a m\u016f\u017ee obsahovat i dodate\u010dn\u00e9 slu\u017eby, jako t\u0159eba v\u00fdlety a exkurze. Mezi spot\u0159ebitelem a cestovn\u00ed kancel\u00e1\u0159\u00ed doch\u00e1z\u00ed k uzav\u0159en\u00ed smlouvy o z\u00e1jezdu, kter\u00e1 by m\u011bla obsahovat ve\u0161ker\u00e9 specifikace dan\u00e9ho z\u00e1jezdu. Nelze v\u0161ak opomenout, \u017ee sou\u010d\u00e1st\u00ed smlouvy o z\u00e1jezdu jsou tak\u00e9 obchodn\u00ed podm\u00ednky dan\u00e9 cestovn\u00ed kancel\u00e1\u0159e, kde b\u00fdvaj\u00ed sjedn\u00e1ny n\u011bkter\u00e9 v\u011bci, jako nap\u0159\u00edklad podm\u00ednky v\u00fdpov\u011bdi smlouvy \u010di storno poplatky.<\/p>\n

Cestovn\u00ed kancel\u00e1\u0159e maj\u00ed dle z\u00e1kona extenzivn\u00ed (tedy \u0161ir\u0161\u00ed) informa\u010dn\u00ed povinnost. Ve smlouv\u011b by m\u011bla b\u00fdt uvedena souhrnn\u00e1 cena z\u00e1jezdu v\u010detn\u011b v\u0161ech dan\u00ed, poplatk\u016f nebo jin\u00fdch souvisej\u00edc\u00edch n\u00e1klad\u016f. Pokud by n\u011bkter\u00e9 n\u00e1klady uvedeny nebyly, spot\u0159ebitel je nemus\u00ed platit. Stejn\u011b tak by ve smlouv\u011b m\u011bl b\u00fdt uveden \u010das p\u0159\u00edjezdu a odjezdu, m\u00edsto pobytu, doba trv\u00e1n\u00ed pobytu, informace o ubytov\u00e1n\u00ed, doprav\u011b a stravov\u00e1n\u00ed, jazyku, ve kter\u00e9m jsou slu\u017eby poskytov\u00e1ny, pop\u0159. dal\u0161\u00ed informace o vlastnostech v\u0161ech souvisej\u00edc\u00edch slu\u017eeb. Ujedn\u00e1-li si spot\u0159ebitel s cestovn\u00ed kancel\u00e1\u0159\u00ed zvl\u00e1\u0161tn\u00ed po\u017eadavky na z\u00e1jezd, m\u011bly by ve smlouv\u011b b\u00fdt tak\u00e9 vyzna\u010deny. Pro p\u0159\u00edpad, \u017ee by dan\u00e9 informace ve smlouv\u011b i p\u0159esto chyb\u011bly, cestovn\u00ed kancel\u00e1\u0159 by m\u011bla vydat tzv. potvrzen\u00ed o z\u00e1jezdu, kde chyb\u011bj\u00edc\u00ed informace uvede. \u201eDoporu\u010dujeme spot\u0159ebitel\u016fm, aby dbali opatrnosti a smlouvu s obchodn\u00edmi podm\u00ednkami si je\u0161t\u011b p\u0159ed podpisem \u0159\u00e1dn\u011b pro\u0161li,\u201c<\/em> doporu\u010duje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

A\u010dkoliv si, na rozd\u00edl od smlouvy, nem\u016f\u017ee spot\u0159ebitel sjednat zvl\u00e1\u0161tn\u00ed obsah obchodn\u00edch podm\u00ednek, je i tak chr\u00e1n\u011bn z\u00e1konem. Pokud by v nich bylo ujedn\u00e1n\u00ed, kter\u00e9 lze pova\u017eovat za p\u0159ekvapiv\u00e9 a spot\u0159ebitel by jej nemohl rozumn\u011b o\u010dek\u00e1vat, bude takov\u00e9 ujedn\u00e1n\u00ed ne\u00fa\u010dinn\u00e9. Smlouva tedy platit bude, ale tak, jako by tam ono p\u0159ekvapiv\u00e9 ujedn\u00e1n\u00ed nebylo.<\/p>\n

Star\u00e1 zn\u00e1m\u00e1 reklamace<\/h6>\n

Tak, jako m\u00e1 spot\u0159ebitel povinnost zaplatit sjednanou cenu, m\u00e1 cestovn\u00ed kancel\u00e1\u0159 povinnost poskytnout z\u00e1jezd ve sjednan\u00e9m rozsahu \u0159\u00e1dn\u011b a bez vad. O vadu se jedn\u00e1, pokud n\u011bkter\u00e1 z d\u00edl\u010d\u00edch slu\u017eeb cestovn\u00edho ruchu, kter\u00e9 jsou zahrnuty do z\u00e1jezdu, nen\u00ed poskytov\u00e1na v souladu se smlouvou. P\u0159\u00edkladem m\u016f\u017ee b\u00fdt v\u011bt\u0161\u00ed vzd\u00e1lenost hotelu od mo\u0159e ne\u017e ta, kter\u00e1 byla spot\u0159ebiteli sd\u011blena, nedostate\u010dn\u00e1 kvalita ubytov\u00e1n\u00ed nebo nespln\u011bn\u00e9 speci\u00e1ln\u00ed po\u017eadavky spot\u0159ebitele, kter\u00e9 v\u0161ak byly s cestovn\u00ed kancel\u00e1\u0159\u00ed p\u0159edem domluveny. V\u0161e, \u010deho se chce spot\u0159ebitel dovolat, by ov\u0161em m\u011blo b\u00fdt uvedeno ve smlouv\u011b.<\/p>\n

Vadu by m\u011bl spot\u0159ebitel vytknout p\u00edsemn\u011b, aby jej\u00ed vytknut\u00ed mohl v p\u0159\u00edpad\u011b pot\u0159eby pozd\u011bji tak\u00e9 prok\u00e1zat. P\u0159itom je zpravidla dobr\u00e9 si vadu zdokumentovat, nap\u0159. fotografiemi nebo videoz\u00e1znamem. Vhodn\u00e9 je tak\u00e9 opat\u0159it si sv\u011bdectv\u00ed jin\u00fdch n\u00e1v\u0161t\u011bvn\u00edk\u016f, pokud danou vadou trp\u00ed tak\u00e9. Vadu je dobr\u00e9 vytknout co nejd\u0159\u00edve, a to i b\u011bhem trv\u00e1n\u00ed z\u00e1jezdu, nap\u0159. u deleg\u00e1ta. Cestovn\u00ed kancel\u00e1\u0159 by se v\u00fdtkou m\u011bla zab\u00fdvat a sna\u017eit se o okam\u017eitou n\u00e1pravu vady a bezvadn\u00e9ho pokra\u010dov\u00e1n\u00ed z\u00e1jezdu. Pozdn\u00ed vytknut\u00ed vady, nap\u0159. a\u017e po skon\u010den\u00ed z\u00e1jezdu, m\u016f\u017ee b\u00fdt spot\u0159ebiteli na \u0161kodu.<\/p>\n

Cestovn\u00ed kancel\u00e1\u0159 by jako n\u00e1pravu m\u011bla spot\u0159ebiteli zajistit alternativu vadn\u00e9 slu\u017eby, kter\u00e1 je co do kvality srovnateln\u00e1 s p\u016fvodn\u00ed sjednanou slu\u017ebou. Pokud nelze alternativu zajistit a jedin\u00e1 mo\u017en\u00e1 alternativa je svou kvalitou hor\u0161\u00ed, cestovn\u00ed kancel\u00e1\u0159 je povinna spot\u0159ebiteli doplatit rozd\u00edl v cen\u011b. Naopak, pokud je alternativa co do kvality lep\u0161\u00ed, spot\u0159ebitel nen\u00ed povinen nic dopl\u00e1cet. \u201eA pokud se cestovn\u00ed kancel\u00e1\u0159 reklamac\u00ed vady nezab\u00fdv\u00e1, spot\u0159ebitel je opr\u00e1vn\u011bn si n\u00e1pravu za\u0159\u00eddit s\u00e1m a n\u00e1sledn\u011b po\u017eadovat proplacen\u00ed n\u00e1klad\u016f po cestovn\u00ed kancel\u00e1\u0159i,\u201c<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1. P\u0159itom je dobr\u00e9 si opat\u0159it od deleg\u00e1ta p\u00edsemn\u00e9 opat\u0159en\u00ed, \u017ee k n\u00e1prav\u011b ze strany cestovn\u00ed kancel\u00e1\u0159e nedo\u0161lo. D\u00e1le m\u016f\u017ee b\u00fdt reklamace vy\u0159e\u0161ena i slevou z ceny z\u00e1jezdu. V ur\u010dit\u00fdch p\u0159\u00edpadech m\u016f\u017ee spot\u0159ebitel po\u017eadovat tak\u00e9 n\u00e1hradu \u00fajmy, pokud do\u0161lo ke zma\u0159en\u00ed nebo podstatn\u00e9mu zkr\u00e1cen\u00ed z\u00e1jezdu vinou cestovn\u00ed kancel\u00e1\u0159e. V ka\u017ed\u00e9m p\u0159\u00edpad\u011b m\u00e1 cestovn\u00ed kancel\u00e1\u0159 povinnost reklamaci vy\u0159\u00eddit do 30 dn\u00ed.<\/p>\n

\u201eV p\u0159\u00edpad\u011b, \u017ee si spot\u0159ebitel\u00e9 nejsou jist\u00ed sv\u00fdm n\u00e1rokem nebo po\u0159adatel z\u00e1jezdu reklamaci ne\u0159e\u0161\u00ed, mohou se s \u017e\u00e1dost\u00ed o radu obr\u00e1tit na na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009,\u201c<\/em> rad\u00ed Hek\u0161ov\u00e1. Na poradnu dTestu se lze obracet i elektronicky<\/strong><\/a> a v p\u0159\u00edpad\u011b, \u017ee by do\u0161lo mezi spot\u0159ebitelem a spole\u010dnost\u00ed ke sporu, mohou se spot\u0159ebitel\u00e9 obracet tak\u00e9 na slu\u017ebu sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

S p\u0159\u00edchodem <\/p>\n","protected":false},"author":2,"featured_media":309836,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/06\/04\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/309834"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=309834"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/309834\/revisions"}],"predecessor-version":[{"id":309835,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/309834\/revisions\/309835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/309836"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=309834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=309834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=309834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}