{"id":305824,"date":"2024-04-30T11:20:31","date_gmt":"2024-04-30T10:20:31","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=305824"},"modified":"2024-04-30T11:21:09","modified_gmt":"2024-04-30T10:21:09","slug":"dtest-reklamace-a-bezne-opotrebeni-veci","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=305824","title":{"rendered":"dTest: Reklamace a b\u011b\u017en\u00e9 opot\u0159eben\u00ed v\u011bci"},"content":{"rendered":"
Drtiv\u00e9 v\u011bt\u0161in\u011b spot\u0159ebitel\u016f ji\u017e byla n\u011bkdy zam\u00edtnuta reklamace. Typicky se jedn\u00e1 o situace, kdy byla vada vytknuta pozd\u011b, spot\u0159ebitel zbo\u017e\u00ed po\u0161kodil s\u00e1m nebo se vada na v\u00fdrobku v r\u00e1mci vy\u0159izov\u00e1n\u00ed reklamace neprojevila. Ov\u0161em i kdy\u017e m\u00e1 spot\u0159ebitel za to, \u017ee reklamuje zbo\u017e\u00ed \u0159\u00e1dn\u011b v souladu se z\u00e1konem, v\u010das a ani zbo\u017e\u00ed s\u00e1m nepo\u0161kodil, m\u016f\u017ee b\u00fdt reklamace podnikatelem zam\u00edtnuta opr\u00e1vn\u011bn\u011b.<\/h6>\n

\"\"Tak je tomu i v p\u0159\u00edpad\u011b, kdy je spot\u0159ebitelem nam\u00edtan\u00e1 vada v\u00fdrobku zp\u016fsobena jeho b\u011b\u017en\u00fdm pou\u017e\u00edv\u00e1n\u00edm. M\u016f\u017ee v\u0161ak b\u00fdt velmi obt\u00ed\u017en\u00e9 rozli\u0161it, zda se jedn\u00e1 o p\u0159irozen\u00fd pokles funk\u010dnosti v\u011bci zp\u016fsoben\u00fd opot\u0159eben\u00edm, nebo zda jde o n\u00e1sledek vady v\u011bci. Co by m\u011bl spot\u0159ebitel v\u011bd\u011bt? A lze takovou situaci \u0159e\u0161it?<\/p>\n

V (obecn\u00fdch) mez\u00edch z\u00e1kona<\/h6>\n

Ka\u017ed\u00fd v\u00ed, \u017ee v\u011bci se pou\u017e\u00edv\u00e1n\u00edm opot\u0159ebov\u00e1vaj\u00ed a po\u0161kozuj\u00ed anebo jim kles\u00e1 v\u00fdkonnost \u010di kapacita. Reflektuje to i z\u00e1kon, jeho\u017e ustanoven\u00ed zn\u00ed: \u201eVadou v\u011bci nen\u00ed opot\u0159eben\u00ed v\u011bci zp\u016fsoben\u00e9 jej\u00edm obvykl\u00fdm u\u017e\u00edv\u00e1n\u00edm[…]\u201d. Nelze v\u0161ak tvrdit, \u017ee ka\u017ed\u00fd probl\u00e9m s v\u00fdrobkem, jen\u017e spot\u0159ebiteli nastal, je b\u011b\u017en\u00fdm opot\u0159eben\u00edm v\u011bci. Je toti\u017e stanovena i mez \u2013 ze z\u00e1kona mus\u00ed v\u011bc co do sv\u00fdch vlastnost\u00ed, zejm\u00e9na \u017eivotnosti, funk\u010dnosti, kompatibility a bezpe\u010dnosti odpov\u00eddat v\u011bcem t\u00e9ho\u017e druhu a jejich obvykl\u00fdm vlastnostem, kter\u00e9 m\u016f\u017ee spot\u0159ebitel rozumn\u011b o\u010dek\u00e1vat. \u201eA tato o\u010dek\u00e1v\u00e1n\u00ed mohou b\u00fdt utv\u00e1\u0159ena tak\u00e9 ve\u0159ejn\u00fdmi prohl\u00e1\u0161en\u00edmi prod\u00e1vaj\u00edc\u00edho \u010di v\u00fdrobce, typicky reklamou nebo rozli\u010dn\u00fdmi ozna\u010den\u00edmi \u010di popisy,\u201c<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. V\u011bt\u0161\u00ed specifikaci v\u0161ak samotn\u00fd z\u00e1kon neposkytuje.<\/p>\n

A kdo to pozn\u00e1?<\/h6>\n

Je proto pot\u0159eba ur\u010dit, jestli se v dan\u00e9m p\u0159\u00edpad\u011b jedn\u00e1 o b\u011b\u017en\u00e9 opot\u0159eben\u00ed zp\u016fsoben\u00e9 pou\u017e\u00edv\u00e1n\u00edm v\u011bci, nebo jestli je n\u00edzk\u00e1 \u017eivotnost v\u011bci ji\u017e natolik z\u00e1va\u017en\u00e1, \u017ee se jedn\u00e1 o vadu. Lze tak u\u010dinit bu\u010f v konkr\u00e9tn\u00edch p\u0159\u00edpadech, nebo obecn\u011bji u jist\u00fdch typ\u016f v\u011bc\u00ed, jako nap\u0159. baterie \u010di \u0159et\u011bzy j\u00edzdn\u00edch kol. Pokud spot\u0159ebitel\u00e9 \u0159e\u0161\u00ed spor, mohou d\u00e1t v\u011bc na posouzen\u00ed soudn\u00edmu znalci, aby m\u00edru opot\u0159eben\u00ed posoudil. Posudek soudn\u00edho znalce, pokud vyjde ve prosp\u011bch spot\u0159ebitele, nese zna\u010dnou v\u00e1hu a lze jej pou\u017e\u00edt pro podporu sv\u00e9ho stanoviska i mimo soudn\u00ed \u0159\u00edzen\u00ed. Jeho nev\u00fdhodou v\u0161ak je finan\u010dn\u00ed n\u00e1kladnost. Alternativn\u011b si lze opat\u0159it posudek jin\u00e9ho odborn\u00edka z dan\u00e9ho oboru, kter\u00fd v\u0161ak nen\u00ed soudn\u00edm znalcem (nap\u0159. b\u011b\u017en\u00e9ho automechanika nam\u00edsto soudn\u00edho znalce ve stejn\u00e9m oboru v p\u0159\u00edpad\u011b opravy auta). \u201eTakov\u00e1 zpr\u00e1va bude levn\u011bj\u0161\u00ed, nebude v\u0161ak m\u00edt srovnatelnou argumenta\u010dn\u00ed v\u00e1hu, pokud by do\u0161lo na soudn\u00ed spor,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1 na rozd\u00edly t\u011bchto variant.<\/p>\n

Dobr\u00fdm vod\u00edtkem p\u0159i sporu s podnikatelem mohou b\u00fdt tak\u00e9 prohl\u00e1\u0161en\u00ed \u010di ozna\u010den\u00ed v\u00fdrobce dan\u00e9 v\u011bci o d\u00e9lce jej\u00ed \u017eivotnosti. Je v\u0161ak nutn\u00e9 p\u0159ihl\u00e9dnout i ke zp\u016fsobu pou\u017e\u00edv\u00e1n\u00ed v\u011bci. Protistrana m\u016f\u017ee toti\u017e nam\u00edtat, \u017ee spot\u0159ebitel neprov\u00e1d\u011bl \u00fadr\u017ebu v souladu s instrukcemi v manu\u00e1lu. Alternativn\u011b lze naj\u00edt i soudn\u00ed rozhodnut\u00ed nebo z\u00e1vazn\u00e1 stanoviska spr\u00e1vn\u00edch org\u00e1n\u016f t\u00fdkaj\u00edc\u00ed se t\u00e9to problematiky. Zm\u00ednit lze nap\u0159. rozsudek Okresn\u00edho soudu v P\u0159\u00edbrami, sp. zn. 10 C 230\/2011, kter\u00fd uv\u00e1d\u00ed, \u017ee dle technick\u00fdch norem by m\u011bl b\u00fdt standardn\u00ed pokles kapacity ur\u010dit\u00e9ho typu baterie po 24 m\u011bs\u00edc\u00edch u\u017e\u00edv\u00e1n\u00ed cca 50 %. Tento pokles se v\u0161ak v z\u00e1vislosti na typu baterie m\u016f\u017ee podstatn\u011b li\u0161it ob\u011bma sm\u011bry.<\/p>\n

\u201ePokud spot\u0159ebitel\u00e9 maj\u00ed ot\u00e1zky k tomuto t\u00e9matu, mohou se obr\u00e1tit na bezplatnou spot\u0159ebitelskou poradnu dTestu, a to telefonicky na \u010d\u00edslo 299 149 009 nebo elektronicky<\/strong><\/a>. V p\u0159\u00edpad\u011b probl\u00e9mu s konkr\u00e9tn\u00edm podnikatelem mohou spot\u0159ebitel\u00e9 vyu\u017e\u00edt tak\u00e9 slu\u017eby sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f Va\u0161eSt\u00ed\u017enosti.cz,<\/strong><\/a>\u201c<\/em> uzav\u00edr\u00e1 Hek\u0161ov\u00e1.<\/p>\n

dTest<\/strong><\/p>\n

\n

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 <\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

Drtiv\u00e9 v\u011bt\u0161in\u011b <\/p>\n","protected":false},"author":2,"featured_media":305825,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/04\/30\/ra-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/305824"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=305824"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/305824\/revisions"}],"predecessor-version":[{"id":305826,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/305824\/revisions\/305826"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/305825"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=305824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=305824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=305824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}