{"id":304144,"date":"2024-04-16T11:01:55","date_gmt":"2024-04-16T10:01:55","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=304144"},"modified":"2024-04-16T11:02:47","modified_gmt":"2024-04-16T10:02:47","slug":"dtest-mimosoudni-reseni-sporu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=304144","title":{"rendered":"dTest: Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f"},"content":{"rendered":"
K obchodn\u00edmu styku mezi spot\u0159ebiteli a podnikateli doch\u00e1z\u00ed nes\u010detn\u011bkr\u00e1t denn\u011b. Nen\u00ed proto divu, \u017ee je mezi nimi tak\u00e9 mnoho spor\u016f. N\u011bkter\u00e9 se poda\u0159\u00ed urovnat domluvou, u jin\u00fdch se v\u0161ak oboustrann\u011b p\u0159ijateln\u00e9ho \u0159e\u0161en\u00ed dosp\u011bt nepoda\u0159\u00ed. Jeliko\u017e se drtiv\u00e1 v\u011bt\u0161ina t\u011bchto spor\u016f t\u00fdk\u00e1 n\u00edzk\u00fdch \u010d\u00e1stek, soudn\u00ed \u0159e\u0161en\u00ed spor\u016f se kv\u016fli soudn\u00edm poplatk\u016fm a n\u00e1klad\u016fm na advok\u00e1tn\u00ed slu\u017eby \u010dasto nevyplat\u00ed.<\/h6>\n

Existuje v\u0161ak alternativn\u00ed zp\u016fsob \u0159e\u0161en\u00ed t\u011bchto spor\u016f, kter\u00e9ho mohou spot\u0159ebitel\u00e9 vyu\u017e\u00edt, jeliko\u017e je levn\u011bj\u0161\u00ed a rychlej\u0161\u00ed.<\/p>\n

Lep\u0161\u00ed? Rychlej\u0161\u00ed!<\/h6>\n

\"\"Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f (ozna\u010duje se tak\u00e9 zkratkou ADR z anglick\u00e9ho Alternative Dispute Resolution) je metoda \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f bez zapojen\u00ed soud\u016f. Pokud spot\u0159ebitel \u010del\u00ed sporu s podnikatelem, je\u017e se mu nepoda\u0159ilo vy\u0159e\u0161it p\u0159\u00edmo, m\u016f\u017ee podat n\u00e1vrh na zah\u00e1jen\u00ed mimosoudn\u00edho \u0159e\u0161en\u00ed sporu p\u0159\u00edslu\u0161n\u00e9mu org\u00e1nu. K tomu dan\u00e9 org\u00e1ny v\u011bt\u0161inou poskytuj\u00ed formul\u00e1\u0159e s instrukcemi. Org\u00e1n ADR n\u00e1vrh zpracuje, vyj\u00e1d\u0159\u00ed se k n\u011bmu, a pokud ho shled\u00e1 od\u016fvodn\u011bn\u00fdm, tak vyzve podnikatele, aby se k dan\u00e9 v\u011bci vyj\u00e1d\u0159il. Posl\u00e9ze se m\u016f\u017ee k v\u011bci vyj\u00e1d\u0159it i spot\u0159ebitel, po n\u011bm op\u011bt org\u00e1n ADR a tak d\u00e1le, ne\u017e bude dosa\u017eeno dohody. Pokud se i p\u0159esto dohody mezi stranami dos\u00e1hnout nepoda\u0159\u00ed, m\u016f\u017ee org\u00e1n ADR vydat stanovisko. V\u011bt\u0161inou se jedn\u00e1 o z\u00e1vazn\u00e9 rozhodnut\u00ed, kter\u00fdm se strany posl\u00e9ze mus\u00ed \u0159\u00eddit. \u201eOv\u0161em t\u0159eba v p\u0159\u00edpad\u011b \u010cesk\u00e9 obchodn\u00ed inspekce jsou stanoviska pouze nez\u00e1vazn\u00e1 a podnikatel\u00e9 se jimi \u0159\u00eddit nemus\u00ed,\u201c<\/em> upozor\u0148uje na rozd\u00edly Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. U soudu pak takov\u00e9 stanovisko lze vyu\u017e\u00edt pouze jako podp\u016frn\u00fd argument.<\/p>\n

D\u00e9lka \u0159\u00edzen\u00ed se m\u016f\u017ee li\u0161it. Obecn\u011b maj\u00ed org\u00e1ny ADR na veden\u00ed sporu lh\u016ftu 90 dn\u016f. Tato lh\u016fta v\u0161ak m\u016f\u017ee b\u00fdt ve slo\u017eit\u00fdch p\u0159\u00edpadech prodlou\u017eena, a to nejv\u00fd\u0161e o dal\u0161\u00edch 90 dn\u016f. Nap\u0159. Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad na sv\u00e9m webu uv\u00e1d\u00ed, \u017ee ve zvl\u00e1\u0161t\u011b slo\u017eit\u00fdch p\u0159\u00edpadech rozhoduje do 120 dn\u016f a pr\u016fm\u011brn\u00e1 d\u00e9lka \u0159\u00edzen\u00ed \u010din\u00ed 4 m\u011bs\u00edce. \u010cesk\u00e1 obchodn\u00ed inspekce zase uv\u00e1d\u00ed pr\u016fm\u011brnou d\u00e9lku \u0159\u00edzen\u00ed 73 dn\u016f.<\/p>\n

Spot\u0159ebitel pod\u00e1vaj\u00edc\u00ed n\u00e1vrh by si m\u011bl pe\u010dliv\u011b zkontrolovat, pod kter\u00fd org\u00e1n ADR jeho spor s podnikatelem spad\u00e1. Tak\u00e9 je t\u0159eba m\u00edt na pam\u011bti lh\u016ftu, ve kter\u00e9 je t\u0159eba n\u00e1vrh podat. Ta se ov\u0161em m\u016f\u017ee u jednotliv\u00fdch org\u00e1n\u016f li\u0161it. Tak\u00e9 je dobr\u00e9 m\u00edt na pam\u011bti, \u017ee a\u010dkoliv v\u011bt\u0161ina \u0159\u00edzen\u00ed zpoplatn\u011bn\u00e1 nen\u00ed, \u0159\u00edzen\u00ed ADR veden\u00e9 u \u010cesk\u00e9ho telekomunika\u010dn\u00edho \u00fa\u0159adu a finan\u010dn\u00edho arbitra zpoplatn\u011bn\u00e1 jsou. V jin\u00fdch p\u0159\u00edpadech si spot\u0159ebitel\u00e9 nesou pouze vlastn\u00ed n\u00e1klady, jako t\u0159eba poplatky za soudn\u00edho znalce, pokud jeho slu\u017eeb vyu\u017eij\u00ed. Ty v\u0161ak v p\u0159\u00edpad\u011b \u00fasp\u011bchu ve sporu lze po protistran\u011b po\u017eadovat.<\/p>\n

H\u00e1dej kdo!<\/h6>\n

Subjekt\u016f, kter\u00e9 vykon\u00e1vaj\u00ed mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f je v \u010cR n\u011bkolik. D\u011bl\u00ed se dle povahy v\u011bci, ve kter\u00e9 je veden spor. Nap\u0159\u00edklad u \u010cesk\u00e9 obchodn\u00ed inspekce lze \u0159e\u0161it spory z kupn\u00edch smluv \u010di smluv o poskytov\u00e1n\u00ed slu\u017eeb. Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad \u0159e\u0161\u00ed spory s dodavateli energi\u00ed, \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad zase spory s poskytovateli elektronick\u00fdch komunikac\u00ed nebo po\u0161tovn\u00edch slu\u017eeb. Na finan\u010dn\u00edho arbitra se lze obr\u00e1tit v ur\u010dit\u00fdch z\u00e1le\u017eitostech t\u00fdkaj\u00edc\u00edch se platebn\u00edch slu\u017eeb \u010di jin\u00fdch finan\u010dn\u00edch slu\u017eeb, na kancel\u00e1\u0159 ombudsmana \u010cesk\u00e9 asociace poji\u0161\u0165oven pak se spory t\u00fdkaj\u00edc\u00edch se poji\u0161t\u011bn\u00ed (ov\u0161em vyjma \u017eivotn\u00edho poji\u0161t\u011bn\u00ed). A spory mezi advok\u00e1ty a jejich klienty urovn\u00e1v\u00e1 \u010cesk\u00e1 advok\u00e1tn\u00ed komora.<\/p>\n

\u201eV p\u0159\u00edpad\u011b, \u017ee si spot\u0159ebitel\u00e9 nejsou jist\u00ed, ke kter\u00e9mu org\u00e1nu se obr\u00e1tit, doporu\u010dujeme dan\u00e9 org\u00e1ny p\u0159\u00edmo kontaktovat a zeptat se,\u201c<\/em> rad\u00ed Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201eV\u011bci, kter\u00e9 spadaj\u00ed do jejich pravomoci, toti\u017e nemus\u00ed b\u00fdt pro spot\u0159ebitele zcela pochopiteln\u011b vymezeny. A pokud ur\u010dit\u00e1 v\u011bc nespad\u00e1 do pravomoci \u017e\u00e1dn\u00e9ho specializovan\u00e9ho org\u00e1nu, ani nen\u00ed vylou\u010dena z\u00e1konem, jako nap\u0159. smlouvy v oblasti zdravotnick\u00fdch slu\u017eeb, tak spad\u00e1 pod \u010ceskou obchodn\u00ed inspekci, kter\u00e1 disponuje tzv. zbytkovou p\u016fsobnost\u00ed.\u201c<\/em><\/p>\n

Pokud se jedn\u00e1 o spor mezi \u010desk\u00fdm spot\u0159ebitelem a podnikatelem s\u00eddl\u00edc\u00edm v jin\u00e9m st\u00e1t\u011b EU, Velk\u00e9 Brit\u00e1nii, Norsku nebo Islandu, mohou se spot\u0159ebitel\u00e9 obr\u00e1tit na Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum, kter\u00e9 v t\u00e9to v\u011bci poskytuje poradenstv\u00ed a zprost\u0159edkov\u00e1v\u00e1 komunikaci se zahrani\u010dn\u00edmi org\u00e1ny mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f.<\/p>\n

\u201eV p\u0159\u00edpad\u011b pot\u0159eby pr\u00e1vn\u00ed pomoci se spot\u0159ebitel\u00e9 mohou obr\u00e1tit na telefonickou poradnu spot\u0159ebitelsk\u00e9 organizace dTest, a to na \u010d\u00edsle 299 149 009 \u010di elektronicky<\/strong><\/a>. Jestli\u017ee cht\u011bj\u00ed \u0159e\u0161it spor s podnikatelem pomoc\u00ed sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f, mohou vyu\u017e\u00edt tak\u00e9 slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>,\u201c<\/em> uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

K obchodn\u00edmu <\/p>\n","protected":false},"author":2,"featured_media":304145,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/04\/16\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/304144"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=304144"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/304144\/revisions"}],"predecessor-version":[{"id":304147,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/304144\/revisions\/304147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/304145"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=304144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=304144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=304144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}