{"id":302571,"date":"2024-04-04T17:56:19","date_gmt":"2024-04-04T16:56:19","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=302571"},"modified":"2024-04-04T17:56:19","modified_gmt":"2024-04-04T16:56:19","slug":"dtest-reklamace-vyuctovani-energii","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=302571","title":{"rendered":"dTest: Reklamace vy\u00fa\u010dtov\u00e1n\u00ed energi\u00ed"},"content":{"rendered":"

Jaro je mimo jin\u00e9 zpravidla obdob\u00edm vy\u00fa\u010dtov\u00e1n\u00ed spot\u0159ebovan\u00fdch energi\u00ed. V p\u0159\u00edpad\u011b dob\u0159e nastaven\u00fdch z\u00e1loh se jedn\u00e1 o z\u00e1le\u017eitost s minim\u00e1ln\u00ed d\u016fle\u017eitost\u00ed \u2013 spot\u0159ebitel\u00e9 obdr\u017e\u00ed, p\u0159\u00edpadn\u011b doplat\u00ed malou \u010d\u00e1stku, kter\u00e1 nijak neovlivn\u00ed jejich \u017eivot. V p\u0159\u00edpad\u011b \u0161patn\u00e9ho nastaven\u00ed z\u00e1loh, \u010di neo\u010dek\u00e1van\u00e9 zm\u011bn\u011b ve spot\u0159eb\u011b, v\u0161ak ji\u017e m\u016f\u017ee j\u00edt i o tis\u00edce a\u017e desetitis\u00edce korun. Ti \u0161\u0165astn\u011bj\u0161\u00ed je obdr\u017e\u00ed, av\u0161ak nemal\u00e1 \u010d\u00e1st spot\u0159ebitel\u016f je bude nucena uhradit. N\u011bkdy jde v\u0161ak o sporn\u00e9 situace, kdy se spot\u0159ebitel domn\u00edv\u00e1, \u017ee mu byla na\u00fa\u010dtov\u00e1na p\u0159\u00edli\u0161 vysok\u00e1 spot\u0159eba, p\u0159\u00edpadn\u011b vy\u0161\u0161\u00ed cena, ne\u017e kterou si s dodavatelem vyjednal. Co lze v takov\u00e9m p\u0159\u00edpad\u011b d\u011blat a jak se lze br\u00e1nit?<\/h4>\n

V\u00fd\u0161e z\u00e1loh<\/h6>\n

\"\"Ji\u017e samotn\u00e1 v\u00fd\u0161e z\u00e1loh je \u010dasto p\u0159edm\u011btem sporu, se kter\u00fdmi se setk\u00e1v\u00e1me v r\u00e1mci slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a> i v r\u00e1mci na\u0161\u00ed poradensk\u00e9 \u010dinnosti<\/strong><\/a>. Dle z\u00e1kona maj\u00ed b\u00fdt z\u00e1lohy nastaven\u00e9 nejv\u00fd\u0161e v rozsahu d\u016fvodn\u011b p\u0159edpokl\u00e1dan\u00e9 spot\u0159eby elekt\u0159iny, plynu nebo tepeln\u00e9 energie v n\u00e1sleduj\u00edc\u00edm z\u00fa\u010dtovac\u00edm obdob\u00ed. \u201eV p\u0159\u00edpad\u011b, kdy maj\u00ed spot\u0159ebitel\u00e9 dojem, \u017ee jsou z\u00e1lohy p\u0159\u00edli\u0161 vysok\u00e9, mohou se obr\u00e1tit na sv\u00e9ho dodavatele a po\u017e\u00e1dat o jejich sn\u00ed\u017een\u00ed,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Pokud s touto \u017e\u00e1dost\u00ed neusp\u011bj\u00ed, mohou se obr\u00e1tit na Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad.<\/p>\n

\u201eZ\u00e1rove\u0148 v\u0161ak doporu\u010dujeme, aby se spot\u0159ebitel\u00e9 nesna\u017eili na z\u00e1loh\u00e1ch \u0161et\u0159it. V takov\u00fdch p\u0159\u00edpadech mohou b\u00fdt toti\u017e nemile p\u0159ekvapeni vysok\u00fdmi nedoplatky,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1 na stinnou str\u00e1nku n\u00edzk\u00fdch z\u00e1loh. Z\u00e1lohy by tak m\u011bly b\u00fdt nastaveny dle d\u0159\u00edv\u011bj\u0161\u00ed b\u011b\u017en\u00e9 spot\u0159eby a z\u00e1rove\u0148 by m\u011bly br\u00e1t v potaz p\u0159edpokl\u00e1dan\u00e9 zm\u011bny ve spot\u0159eb\u011b (nap\u0159. nov\u011b zabudovan\u00e9 tepeln\u00e9 \u010derpadlo).<\/p>\n

Reklamace bez odkladn\u00e9ho \u00fa\u010dinku<\/h6>\n

I v p\u0159\u00edpad\u011b spr\u00e1vn\u011b nastaven\u00fdch z\u00e1loh v\u0161ak m\u016f\u017ee p\u0159ij\u00edt vy\u00fa\u010dtov\u00e1n\u00ed, se kter\u00fdm spot\u0159ebitel\u00e9 nebudou souhlasit. M\u016f\u017ee j\u00edt o chybu p\u0159\u00edmo ve vy\u00fa\u010dtov\u00e1n\u00ed \u2013 nap\u0159. p\u0159eklep \u010di chybn\u00e1 cena, ale tak\u00e9 o chybu v m\u011b\u0159i\u010di spot\u0159eby. V\u00fdsledkem pot\u00e9 m\u016f\u017ee b\u00fdt vysok\u00fd nedoplatek, kter\u00fd by rozpo\u010det spot\u0159ebitele (\u010di cel\u00e9 jeho rodiny) v\u00fdrazn\u011b ovlivnil, a to neopr\u00e1vn\u011bn\u011b.<\/p>\n

\u201eV p\u0159\u00edpad\u011b nespokojenosti, \u010di podez\u0159en\u00ed na chybu ve vy\u00fa\u010dtov\u00e1n\u00ed se mohou spot\u0159ebitel\u00e9 obr\u00e1tit na dodavatele energi\u00ed s reklamac\u00ed tohoto vy\u00fa\u010dtov\u00e1n\u00ed,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1 postup v p\u0159\u00edpad\u011b pochyben\u00ed dodavatele. Spot\u0159ebitel\u00e9 se z\u00e1rove\u0148 nemus\u00ed ob\u00e1vat dlouh\u00e9ho \u0159\u00edzen\u00ed. \u201eDodavatel energi\u00ed m\u00e1 ze z\u00e1kona povinnost reklamaci vy\u00fa\u010dtov\u00e1n\u00ed vy\u0159\u00eddit do 15 dn\u016f od jej\u00edho uplatn\u011bn\u00ed,\u201c<\/em> up\u0159es\u0148uje Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201ePot\u00e9 spot\u0159ebitel\u016fm vznik\u00e1 pr\u00e1vo na n\u00e1hradu. Tato n\u00e1hrada \u010din\u00ed u elekt\u0159iny 750 korun za ka\u017ed\u00fd den prodlen\u00ed a\u017e do v\u00fd\u0161e 7500 korun, u plynu pot\u00e9 \u010din\u00ed tato n\u00e1hrada 600 korun za ka\u017ed\u00fd den prodlen\u00ed a\u017e do v\u00fd\u0161e 24 000 korun.\u201c<\/em><\/p>\n

Velmi d\u016fle\u017eit\u00e9 je v\u0161ak upozornit, \u017ee reklamace vy\u00fa\u010dtov\u00e1n\u00ed nem\u00e1 odkladn\u00fd \u00fa\u010dinek. \u201eSpot\u0159ebitel\u00e9 tedy mus\u00ed vy\u00fa\u010dtov\u00e1n\u00ed uhradit, v opa\u010dn\u00e9m p\u0159\u00edpad\u011b se vystavuj\u00ed riziku prodlen\u00ed, p\u0159i kter\u00e9m by spole\u010dnost mohla po\u017eadovat \u00faroky z dlu\u017en\u00e9 \u010d\u00e1stky,<\/em>\u201c varuje Hek\u0161ov\u00e1. V p\u0159\u00edpad\u011b, \u017ee je v\u0161ak \u010d\u00e1stka zjevn\u011b chybn\u00e1 (nap\u0159\u00edklad posunut\u00ed desetinn\u00e9 \u010d\u00e1rky) a se spole\u010dnost\u00ed je slo\u017eit\u00e1 komunikace, mohou spot\u0159ebitel\u00e9 zv\u00e1\u017eit \u00fahradu pouze \u010d\u00e1sti vy\u00fa\u010dtovan\u00e9ho nedoplatku. Spot\u0159ebitel\u00e9 t\u00edm v\u0161ak riskuj\u00ed dal\u0161\u00ed n\u00e1klady, proto nelze takov\u00e9 jedn\u00e1n\u00ed obecn\u011b doporu\u010dit.<\/p>\n

A co d\u011blat v p\u0159\u00edpad\u011b vysok\u00e9ho nedoplatku, na kter\u00fd spot\u0159ebitel\u00e9 v danou chv\u00edli nemaj\u00ed prost\u0159edky? \u201eV\u011bt\u0161ina dodavatel\u016f nab\u00edz\u00ed spl\u00e1tkov\u00e9 kalend\u00e1\u0159e, doporu\u010dujeme tak s nastalou situac\u00ed dodavatele kontaktovat a domluvit se na oboustrann\u011b p\u0159ijateln\u00e9m \u0159e\u0161en\u00ed,<\/em>\u201c uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

Pokud si spot\u0159ebitel\u00e9 nejsou jist\u00ed v problematice vy\u00fa\u010dtov\u00e1n\u00ed energi\u00ed, mohou se obr\u00e1tit na telefonickou poradnu spot\u0159ebitelsk\u00e9 organizace dTest, a to na \u010d\u00edsle 299 149 009 \u010di elektronicky<\/strong><\/a>. Jestli\u017ee cht\u011bj\u00ed \u0159e\u0161it spor s podnikatelem, mohou vyu\u017e\u00edt tak\u00e9 slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Jaro je <\/p>\n","protected":false},"author":2,"featured_media":302573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/04\/02\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/302571"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=302571"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/302571\/revisions"}],"predecessor-version":[{"id":302572,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/302571\/revisions\/302572"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/302573"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=302571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=302571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=302571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}