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Rychlost nen\u00ed v\u0161e<\/h6>\nRozs\u00e1hl\u00e1 spot\u0159ebitelsk\u00e1 novela \u00fa\u010dinn\u00e1 od po\u010d\u00e1tku minul\u00e9ho roku ovlivnila mnoho oblast\u00ed spot\u0159ebitelsk\u00fdch vztah\u016f<\/strong><\/a>. Mimo jin\u00e9 maj\u00ed nyn\u00ed podnikatel\u00e9 povinnost sd\u011blit spot\u0159ebiteli p\u0159ed uzav\u0159en\u00edm smlouvy sv\u00e9 telefonn\u00ed \u010d\u00edslo a z\u00e1rove\u0148 nen\u00ed mo\u017en\u00e9 uzav\u0159\u00edt spot\u0159ebitelskou smlouvu pouze po telefonu, jestli\u017ee hovor iniciuje podnikatel. Bezesporu se jedn\u00e1 o krok spr\u00e1vn\u00fdm sm\u011brem, av\u0161ak i p\u0159es zlep\u0161en\u00ed pozice spot\u0159ebitele v tomto p\u0159\u00edpad\u011b je pot\u0159eba, aby spot\u0159ebitel\u00e9 z\u016fst\u00e1vali obez\u0159etn\u00ed. Telefonick\u00e1 komunikace je rychl\u00e1 a \u010dasto i vhodn\u00e1 pro ob\u011b strany, aby nemuselo doch\u00e1zet nap\u0159\u00edklad k dlouh\u00e9mu vysv\u011btlov\u00e1n\u00ed pomoc\u00ed e-mail\u016f.<\/p>\n Kde tedy m\u016f\u017ee b\u00fdt probl\u00e9m? \u201eSetk\u00e1v\u00e1me se s p\u0159\u00edpady, kdy se strany ji\u017e existuj\u00edc\u00ed smlouvy na n\u011b\u010dem dohodnou, p\u0159i\u010dem\u017e n\u00e1sledn\u011b podnikatel sv\u016fj z\u00e1vazek nedodr\u017e\u00ed,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1: \u201eProto\u017ee si spot\u0159ebitel\u00e9 hovory zpravidla nenahr\u00e1vaj\u00ed, nemaj\u00ed pot\u00e9 jak prok\u00e1zat, \u017ee k dan\u00e9 dohod\u011b do\u0161lo.\u201c<\/em><\/p>\n S podobn\u00fdmi p\u0159\u00edpady se spot\u0159ebitelsk\u00e1 poradna dTestu setk\u00e1v\u00e1 nap\u0159\u00edklad u v\u00fdpov\u011bd\u00ed smluv. Ji\u017e v minulosti jsme informovali o probl\u00e9mech s neobjednan\u00fdm pln\u011bn\u00edm<\/strong><\/a>, kdy spot\u0159ebitel\u00e9 smlouvy telefonicky preventivn\u011b vypov\u011bd\u011bli, co\u017e jim bylo potvrzeno, ale zas\u00edl\u00e1n\u00ed bal\u00ed\u010dk\u016f neustalo. \u201eNyn\u00ed se na\u0161e poradna setk\u00e1v\u00e1 s podobn\u00fdmi p\u0159\u00edpady p\u0159i v\u00fdpov\u011bdi smluv u poskytovatel\u016f telekomunika\u010dn\u00edch slu\u017eeb, nap\u0159\u00edklad telefonn\u00edch oper\u00e1tor\u016f,\u201c<\/em> sd\u00edl\u00ed zku\u0161enosti spot\u0159ebitelsk\u00e9 poradny dTest Hek\u0161ov\u00e1. Tito poskytovatel\u00e9 p\u0159isl\u00edb\u00ed ukon\u010den\u00ed smlouvy, av\u0161ak spot\u0159ebitel\u016fm jsou i nad\u00e1le doru\u010dov\u00e1ny faktury s p\u016fvodn\u00ed cenou.<\/p>\n Jak se podobn\u00fdm praktik\u00e1m br\u00e1nit a p\u0159edch\u00e1zet tak potencion\u00e1ln\u00edm probl\u00e9m\u016fm? \u201eSpot\u0159ebitel\u016fm doporu\u010dujeme po\u017eadovat zasl\u00e1n\u00ed potvrzuj\u00edc\u00edho e-mailu, kter\u00fd shrne podstatn\u00e9 body komunikace. Z\u00e1rove\u0148 je mo\u017en\u00e9, aby toto potvrzen\u00ed zaslal spot\u0159ebitel a od podnikatele si jej nechal jen potvrdit,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1. Samotn\u00fd e-mail pot\u00e9 nemus\u00ed obsahovat \u017e\u00e1dn\u00e9 dlouh\u00e9 shrnut\u00ed, posta\u010d\u00ed p\u00e1r bod\u016f, aby spot\u0159ebitel v p\u0159\u00edpad\u011b sporu mohl prok\u00e1zat, \u017ee do\u0161lo k ur\u010dit\u00e9 dohod\u011b. U zm\u00edn\u011bn\u00fdch v\u00fdpov\u011bd\u00ed smluv se m\u016f\u017ee jednat o kr\u00e1tk\u00fd e-mail, kter\u00fd bude obsahovat bod \u201eNa z\u00e1klad\u011b vypov\u011bzen\u00ed smlouvy dojde k jej\u00edmu ukon\u010den\u00ed ke dni \u2026\u201c<\/p>\n \u201eSpot\u0159ebitel\u016fm se i t\u00edmto kr\u00e1tk\u00fdm e-mailem v\u00fdrazn\u011b pos\u00edl\u00ed d\u016fkazn\u00ed pozice v p\u0159\u00edpad\u011b sporu,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1. Nav\u00edc v p\u0159\u00edpadech, kdy podnikatel odm\u00edtne takov\u00e9 shrnut\u00ed zaslat, m\u016f\u017ee tak u\u010dinit i spot\u0159ebitel.<\/p>\n Pokud spot\u0159ebitel\u00e9 naraz\u00ed na podobn\u00fd probl\u00e9m s podnikatelem, mohou spor \u0159e\u0161it ve\u0159ejn\u011b pomoc\u00ed slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>, \u010d\u00edm\u017e upozorn\u00ed i dal\u0161\u00ed spot\u0159ebitele. V p\u0159\u00edpad\u011b, \u017ee spor ve\u0159ejn\u011b \u0159e\u0161it necht\u011bj\u00ed, p\u0159\u00edpadn\u011b maj\u00ed jin\u00e9 ot\u00e1zky k tomuto t\u00e9matu, mohou se obr\u00e1tit na spot\u0159ebitelskou poradnu \u010dasopisu dTest, a to telefonicky na \u010d\u00edsle 299 149 009 nebo i elektronicky<\/strong><\/a>.<\/p>\n dTest<\/strong><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Dne\u0161n\u00ed doba <\/p>\n","protected":false},"author":2,"featured_media":300747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/03\/14\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/300745"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=300745"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/300745\/revisions"}],"predecessor-version":[{"id":300748,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/300745\/revisions\/300748"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/300747"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=300745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=300745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=300745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}P\u00edsmo nad zlato<\/h6>\n
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