{"id":296988,"date":"2024-02-06T17:36:53","date_gmt":"2024-02-06T16:36:53","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=296988"},"modified":"2024-02-06T17:36:53","modified_gmt":"2024-02-06T16:36:53","slug":"dtest-nedoruceni-predem-zaplaceneho-zbozi","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=296988","title":{"rendered":"dTest: Nedoru\u010den\u00ed p\u0159edem zaplacen\u00e9ho zbo\u017e\u00ed"},"content":{"rendered":"

S rostouc\u00ed dostupnost\u00ed a popularitou bezhotovostn\u00edch plateb stoup\u00e1 po\u010det kupn\u00edch smluv, kde je zbo\u017e\u00ed spot\u0159ebitelem zaplaceno p\u0159edem. A\u010dkoliv je platba dob\u00edrkou st\u00e1le hojn\u011b u\u017e\u00edvan\u00e1, vyskytuj\u00ed se ji\u017e i e-shopy, kde dob\u00edrka mo\u017en\u00e1 nen\u00ed, a lze vyu\u017e\u00edt pouze platby kartou nebo p\u0159evodem. Bezhotovostn\u00ed platby p\u0159edem jsou rychl\u00e9, snadn\u00e9 a pohodln\u00e9, sk\u00fdtaj\u00ed v\u0161ak i sv\u00e1 rizika. Nej\u010dast\u011bj\u0161\u00edm je situace, kdy spot\u0159ebitel zaplat\u00ed p\u0159edem, pot\u00e9 v\u0161ak podnikatel zbo\u017e\u00ed nedod\u00e1, p\u0159esto\u017ee pen\u011bzi ji\u017e disponuje. Co mohou spot\u0159ebitel\u00e9 v takov\u00fdch situac\u00edch d\u011blat?<\/h4>\n

Povinnost zaplatit, ale tak\u00e9 povinnost dodat zbo\u017e\u00ed<\/h6>\n

\"\"Objedn\u00e1vkou zbo\u017e\u00ed je s podnikatelem uzav\u0159ena kupn\u00ed smlouva. Povinnost\u00ed spot\u0159ebitele je pot\u00e9 zaplatit sjednanou cenu, povinnost\u00ed podnikatele zase dodat zbo\u017e\u00ed ve sjednan\u00e9m term\u00ednu. Tento term\u00edn m\u016f\u017ee b\u00fdt uveden na str\u00e1nk\u00e1ch podnikatele, v jeho obchodn\u00edch podm\u00ednk\u00e1ch nebo p\u0159\u00edmo ve smlouv\u011b. \u201eNemus\u00ed v\u0161ak b\u00fdt stanoven v\u017edy, v takov\u00e9m p\u0159\u00edpad\u011b mus\u00ed podnikatel dodat zbo\u017e\u00ed bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u00ed,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Pokud podnikatel zbo\u017e\u00ed nedod\u00e1 v relevantn\u00edm term\u00ednu, octne se v prodlen\u00ed.<\/p>\n

V t\u00e9to situaci je pro spot\u0159ebitele pov\u011bt\u0161inou nejvhodn\u011bj\u0161\u00edm postupem stanovit podnikateli dodate\u010dnou p\u0159im\u011b\u0159enou lh\u016ftu a vyzvat jej, aby splnil, co dlu\u017e\u00ed. Pokud toti\u017e zbo\u017e\u00ed nedod\u00e1 ani v t\u00e9to dodate\u010dn\u00e9 lh\u016ft\u011b, spot\u0159ebiteli vznik\u00e1 pr\u00e1vo na odstoupen\u00ed od smlouvy, \u010d\u00edm\u017e se kupn\u00ed smlouva tzv. ru\u0161\u00ed od po\u010d\u00e1tku. M\u011blo by tak doj\u00edt k navr\u00e1cen\u00ed v\u0161eho, co bylo pln\u011bno, a podnikatel je tedy povinen vr\u00e1tit pen\u00edze, kter\u00e9 obdr\u017eel.<\/p>\n

Alternativn\u011b, pokud spot\u0159ebitel zbo\u017e\u00ed zakoupil distan\u010dn\u00edm zp\u016fsobem, tzn. p\u0159es internet \u010di po telefonu, m\u016f\u017ee odstoupit do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed bez ud\u00e1n\u00ed d\u016fvodu. Jakmile spot\u0159ebitel od smlouvy odstoup\u00ed, m\u00e1 podnikatel lh\u016ftu 14 dn\u00ed na to, aby pen\u00edze vr\u00e1til.<\/p>\n

Kdy\u017e podnikatel nevrac\u00ed, co m\u00e1<\/h6>\n

Pokud podnikatel i p\u0159esto pen\u00edze nevrac\u00ed, nab\u00edz\u00ed se spot\u0159ebiteli mo\u017enost vyu\u017eit\u00ed slu\u017eby \u201echargeback\u201c. P\u0159ipad\u00e1 v\u0161ak v \u00favahu pouze v p\u0159\u00edpad\u011b, \u017ee spot\u0159ebitel platil kartou. Pokud tomu tak je, m\u016f\u017ee kontaktovat banku, je\u017e jeho kartu vydala, a pen\u00edze nazp\u011bt z\u00edskat od n\u00ed, nam\u00edsto od podnikatele. \u201eSlu\u017eba je v\u0161ak v\u00e1z\u00e1na na specifick\u00e9 podm\u00ednky a spot\u0159ebiteli tak nemus\u00ed b\u00fdt vyhov\u011bno v\u017edy,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1.<\/p>\n

Pokud podnikatel sv\u00e9 povinnosti nepln\u00ed, lze tak\u00e9 podat podn\u011bt k \u010cesk\u00e9 obchodn\u00ed inspekci, do jej\u00edch\u017e kompetenc\u00ed spad\u00e1 pro\u0161et\u0159en\u00ed, zda nedo\u0161lo k poru\u0161en\u00ed z\u00e1kona, a p\u0159\u00edpadn\u011b podnikatele pokutovat. \u010cesk\u00e1 obchodn\u00ed inspekce zprost\u0159edkov\u00e1v\u00e1 tak\u00e9 slu\u017ebu mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f (tzv. ADR), kde d\u011bl\u00e1 prost\u0159edn\u00edka mezi spot\u0159ebitelem a podnikatelem a sna\u017e\u00ed se o sm\u00edrn\u00e9 vy\u0159e\u0161en\u00ed sporu. Slu\u017ebu sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f poskytuje tak\u00e9 organizace dTest na webu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>. Jako posledn\u00ed \u0159e\u0161en\u00ed p\u0159ed samotn\u00fdm soudn\u00edm sporem doporu\u010dujeme zasl\u00e1n\u00ed p\u0159ed\u017ealobn\u00ed v\u00fdzvy podnikateli.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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