{"id":296664,"date":"2024-02-01T19:12:07","date_gmt":"2024-02-01T18:12:07","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=296664"},"modified":"2024-02-01T19:12:07","modified_gmt":"2024-02-01T18:12:07","slug":"dtest-neopravnene-strzene-penize-za-sluzby-na-internetu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=296664","title":{"rendered":"dTest: Neopr\u00e1vn\u011bn\u011b str\u017een\u00e9 pen\u00edze za slu\u017eby na internetu"},"content":{"rendered":"

Skrze internet se d\u00e1 naj\u00edt obrovsk\u00e9 mno\u017estv\u00ed rozli\u010dn\u00fdch slu\u017eeb, od \u00fav\u011brov\u00fdch kalkula\u010dek, p\u0159es aplikace na tvorbu \u017eivotopisu, slovn\u00edky a p\u0159eklada\u010de a\u017e po v\u00fdukov\u00e9 lekce t\u00e9m\u011b\u0159 jak\u00fdchkoliv dovednost\u00ed. Nemal\u00e1 \u010d\u00e1st z t\u011bchto slu\u017eeb m\u016f\u017ee b\u00fdt zpoplatn\u011bna. M\u016f\u017ee se st\u00e1t, \u017ee si takov\u00e1 slu\u017eba strhne pen\u00edze z karty spot\u0159ebitele neopr\u00e1vn\u011bn\u011b, anebo mu neo\u010dek\u00e1van\u011b na\u00fa\u010dtuje poplatek bez p\u0159edchoz\u00edho upozorn\u011bn\u00ed. Na co si d\u00e1t pozor a co v takov\u00e9 situaci d\u011blat?<\/h4>\n

Zneu\u017e\u00edvaj\u00edc\u00ed obchodn\u00ed model<\/h6>\n

\"\"Uveden\u00e9 jedn\u00e1n\u00ed na\u0161e poradna zaznamen\u00e1v\u00e1 p\u0159ev\u00e1\u017en\u011b u seznamek nebo aplikac\u00ed na tvorbu \u017eivotopis\u016f. Tyto slu\u017eby jsou nab\u00edzeny zpravidla za v\u00fdhodnou m\u011bs\u00ed\u010dn\u00ed cenu, na kterou spot\u0159ebitel p\u0159istoup\u00ed. Spot\u0159ebiteli v\u0161ak neb\u00fdv\u00e1 jasn\u011b a srozumiteln\u011b sd\u011bleno, \u017ee uveden\u00e1 cena je pouze \u201ev\u00fdhodnou nab\u00eddkou\u201c na prvn\u00ed m\u011bs\u00edc, a \u017ee se smlouva automaticky prodlu\u017euje na n\u00e1sleduj\u00edc\u00ed m\u011bs\u00edce. Spot\u0159ebitel tak neo\u010dek\u00e1v\u00e1, \u017ee mu platba bude automaticky str\u017eena i n\u00e1sleduj\u00edc\u00ed m\u011bs\u00edc, nav\u00edc s leckdy i n\u011bkolikan\u00e1sobn\u00fdm zv\u00fd\u0161en\u00edm ceny.<\/p>\n

Reakce v\u011bt\u0161iny spot\u0159ebitel\u016f v takov\u00e9 situaci b\u00fdv\u00e1 nej\u010dast\u011bji zablokov\u00e1n\u00ed jejich platebn\u00ed karty, aby jim nebyly strh\u00e1v\u00e1ny i dal\u0161\u00ed platby. \u201eJeliko\u017e v\u0161ak pouh\u00e9 zablokov\u00e1n\u00ed plateb nevede k ukon\u010den\u00ed smlouvy, provozovatel dan\u00e9 slu\u017eby poplatky za n\u00e1sleduj\u00edc\u00ed m\u011bs\u00edce st\u00e1le vy\u00fa\u010dtov\u00e1v\u00e1 a po spot\u0159ebiteli je po\u017eaduje, bu\u010f s\u00e1m, nebo skrze inkasn\u00ed spole\u010dnost, \u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Tento obchodn\u00ed model zneu\u017e\u00edv\u00e1 o\u010dek\u00e1v\u00e1n\u00ed spot\u0159ebitel\u016f, \u017ee pokud nedojde k platb\u011b, smlouva bude ukon\u010dena ze strany provozovatele slu\u017eby, jako tomu b\u011b\u017en\u011b b\u00fdv\u00e1 nap\u0159. u v\u011bt\u0161iny streamovac\u00edch slu\u017eeb typu Netflix \u010di Spotify.<\/p>\n

Jak se m\u016f\u017ee spot\u0159ebitel br\u00e1nit?<\/h6>\n

Spot\u0159ebitel m\u00e1 \u0159adu mo\u017enost\u00ed, jak v takov\u00e9m p\u0159\u00edpad\u011b postupovat. Nejprve doporu\u010dujeme v\u00fd\u0161e zm\u00edn\u011bn\u00e9 zablokov\u00e1n\u00ed karty, aby se p\u0159ede\u0161lo strh\u00e1v\u00e1n\u00ed plateb do budoucna. Posl\u00e9ze se spot\u0159ebiteli nab\u00edz\u00ed dv\u011b mo\u017enosti dal\u0161\u00edho postupu.<\/p>\n

Zaprv\u00e9 m\u016f\u017ee spot\u0159ebitel argumentovat, \u017ee se ze strany provozovatele slu\u017eby jedn\u00e1 o tzv. p\u0159ekvapiv\u00e9 ujedn\u00e1n\u00ed dle ob\u010dansk\u00e9ho z\u00e1kon\u00edku. T\u00edm je m\u00edn\u011bno ujedn\u00e1n\u00ed, kter\u00e9 spot\u0159ebitel nemohl rozumn\u011b o\u010dek\u00e1vat. Takov\u00e1 ujedn\u00e1n\u00ed ve smlouv\u00e1ch \u010di obchodn\u00edch podm\u00ednk\u00e1ch jsou v\u016f\u010di spot\u0159ebiteli ne\u00fa\u010dinn\u00e1. Uveden\u00e9 jedn\u00e1n\u00ed provozovatel\u016f slu\u017eeb tak\u00e9 nespl\u0148uje informa\u010dn\u00ed povinnost v\u016f\u010di spot\u0159ebiteli, zejm\u00e9na nutnost p\u0159edem jasn\u011b a srozumiteln\u011b sd\u011blit informace t\u00fdkaj\u00edc\u00ed se ceny, zp\u016fsobu platby a dod\u00e1n\u00ed slu\u017eby. Spot\u0159ebitel tedy dlu\u017e\u00ed \u010d\u00e1stku pouze za prvn\u00ed m\u011bs\u00edc, kter\u00fd si zakoupil. \u201eK automatick\u00e9mu prodlou\u017een\u00ed smlouvy ani vzniku dal\u0161\u00edch dluh\u016f tud\u00ed\u017e nedojde a provozovatelem str\u017een\u00e9 pen\u00edze za n\u00e1sledn\u00e9 m\u011bs\u00edce jsou bezd\u016fvodn\u00fdm obohacen\u00edm,\u201c<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1. Spot\u0159ebitel by m\u011bl po\u017e\u00e1dat provozovatele slu\u017eby o vr\u00e1cen\u00ed t\u011bchto \u010d\u00e1stek. Pokud by tak podnikatel neu\u010dinil, m\u016f\u017ee se spot\u0159ebitel obr\u00e1tit na svou banku ohledn\u011b slu\u017eby chargeback. Tato slu\u017eba umo\u017e\u0148uje vr\u00e1cen\u00ed pen\u011bz skrze banku podnikatele.<\/p>\n

Alternativn\u011b m\u00e1 spot\u0159ebitel mo\u017enost smlouvu o poskytov\u00e1n\u00ed slu\u017eby u podnikatele vypov\u011bd\u011bt. Tento postup m\u00e1 v\u0161ak dv\u011b \u00faskal\u00ed. Jednak po v\u00fdpov\u011bdi smlouvy spot\u0159ebitel nem\u00e1 n\u00e1rok na vr\u00e1cen\u00ed ji\u017e str\u017een\u00fdch pen\u011bz. D\u00e1le pak k ukon\u010den\u00ed smlouvy dojde a\u017e uplynut\u00edm v\u00fdpov\u011bdn\u00ed doby, kter\u00e1 dle obchodn\u00edch podm\u00ednek m\u016f\u017ee trvat nap\u0159. 1 a\u017e 3 m\u011bs\u00edce. Nicm\u00e9n\u011b po uplynut\u00ed v\u00fdpov\u011bdn\u00ed doby ji\u017e podnikatel nem\u00e1 pr\u00e1vo \u00fa\u010dtovat dal\u0161\u00ed poplatky.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Skrze internet <\/p>\n","protected":false},"author":2,"featured_media":296665,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/02\/01\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/296664"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=296664"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/296664\/revisions"}],"predecessor-version":[{"id":296666,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/296664\/revisions\/296666"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/296665"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=296664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=296664"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=296664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}