{"id":294816,"date":"2024-01-09T10:05:24","date_gmt":"2024-01-09T09:05:24","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=294816"},"modified":"2024-01-09T10:08:34","modified_gmt":"2024-01-09T09:08:34","slug":"dtest-odpovednost-za-balicek-od-e-shopu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=294816","title":{"rendered":"dTest: Odpov\u011bdnost za bal\u00ed\u010dek od e-shopu"},"content":{"rendered":"

V dne\u0161n\u00ed dob\u011b se V\u00e1noce neobejdou bez p\u0159et\u00ed\u017een\u00fdch doru\u010dovac\u00edch slu\u017eeb a p\u0159epln\u011bn\u00fdch v\u00fddejn\u00edch box\u016f, stejn\u011b jako zdobn\u00e9ho pouli\u010dn\u00edho osv\u011btlen\u00ed nebo v\u00e1no\u010dn\u00edch st\u00e1nk\u016f na n\u00e1m\u011bst\u00edch. V\u00e1no\u010dn\u00ed d\u00e1rky se nakupuj\u00ed na internetu, \u010dasto na posledn\u00ed chv\u00edli, a p\u0159i ukvapenosti nakupuj\u00edc\u00edch, odes\u00edlatel\u016f i p\u0159epravc\u016f se st\u00e1v\u00e1, \u017ee nem\u00e1lo z\u00e1silek dojde po\u0161kozen\u00fdch. Jak je to s odpov\u011bdnost\u00ed za \u0161kodu na z\u00e1silce a na co by si m\u011bli spot\u0159ebitel\u00e9 d\u00e1t pozor, aby se takov\u00fdm p\u0159\u00edpad\u016f vyvarovali?<\/h4>\n

Odpov\u011bdnost prod\u00e1vaj\u00edc\u00edho nebo p\u0159epravce?<\/h6>\n

\"\"Asi ka\u017ed\u00fd spot\u0159ebitel ji\u017e obdr\u017eel n\u011bjak\u00fdm zp\u016fsobem po\u0161kozen\u00fd bal\u00edk. M\u016f\u017ee j\u00edt o drobn\u00e9 poma\u010dk\u00e1n\u00ed, ale tak\u00e9 o \u00faplnou deformaci bal\u00ed\u010dku. N\u00e1sledn\u011b je pro spot\u0159ebitele problematick\u00e9 ur\u010dit, zda vadu zp\u016fsobil prod\u00e1vaj\u00edc\u00ed nebo p\u0159epravce, nebo\u0165 se tyto osoby zpravidla li\u0161\u00ed. \u201ePro samotn\u00e9 spot\u0159ebitele v\u0161ak nen\u00ed v \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b d\u016fle\u017eit\u00e9, kdy k po\u0161kozen\u00ed do\u0161lo. P\u0159i n\u00e1kupu na e-shopu prod\u00e1vaj\u00edc\u00ed zpravidla zodpov\u00edd\u00e1 za bal\u00ed\u010dek a\u017e po jeho doru\u010den\u00ed spot\u0159ebiteli,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Je to toti\u017e pr\u00e1v\u011b prod\u00e1vaj\u00edc\u00ed, kdo s p\u0159epravcem uzav\u00edr\u00e1 smlouvu. V\u00fdjimkou by byla situace, kdy si spot\u0159ebitel objedn\u00e1 vlastn\u00edho p\u0159epravce, kter\u00fd nen\u00ed ve v\u00fdb\u011bru prod\u00e1vaj\u00edc\u00edho. \u201ePokud tedy dojde bal\u00ed\u010dek vadn\u00fd, m\u016f\u017eete jej reklamovat p\u0159\u00edmo u prod\u00e1vaj\u00edc\u00edho, kter\u00fd mus\u00ed dal\u0161\u00ed postup \u0159e\u0161it s\u00e1m. Na spot\u0159ebitele nem\u00e1 ur\u010den\u00ed vin\u00edka mezi prod\u00e1vaj\u00edc\u00edm a p\u0159epravcem \u017e\u00e1dn\u00fd vliv,\u201c<\/em> up\u0159es\u0148uje Hek\u0161ov\u00e1.<\/p>\n

P\u0159evz\u00edt, \u010di nep\u0159evz\u00edt, to je o\u010d tu b\u011b\u017e\u00ed<\/h6>\n

D\u016fle\u017eitou ot\u00e1zkou je pot\u00e9 to, zda po\u0161kozen\u00fd bal\u00ed\u010dek p\u0159evz\u00edt. Zpravidla b\u00fdv\u00e1 kupuj\u00edc\u00edm doporu\u010dov\u00e1no, aby nep\u0159eb\u00edrali z\u00e1silky, kter\u00e9 jsou zven\u010d\u00ed zjevn\u011b po\u0161kozen\u00e9. \u201eV\u017edy je pot\u0159eba individu\u00e1ln\u011b posoudit m\u00edru po\u0161kozen\u00ed a druh zbo\u017e\u00ed. Bude rozd\u00edl mezi po\u0161kozen\u00fdm rohem u krabice s oble\u010den\u00edm a prom\u00e1\u010dklou st\u011bnou bal\u00edku u k\u0159eh\u010d\u00edho zbo\u017e\u00ed, nap\u0159\u00edklad elektroniky,\u201c<\/em> uv\u00e1d\u00ed Hek\u0161ov\u00e1. Pokud je po\u0161kozen\u00ed nepatrn\u00e9 a nejde o k\u0159ehk\u00e9 (resp. snadno po\u0161koditeln\u00e9) zbo\u017e\u00ed, nem\u011bl by b\u00fdt probl\u00e9m zbo\u017e\u00ed p\u0159evz\u00edt. \u201eV ka\u017ed\u00e9m p\u0159\u00edpad\u011b v\u0161ak doporu\u010dujeme p\u0159evzat\u00fd bal\u00edk ihned zdokumentovat, ide\u00e1ln\u011b i s jeho vybalov\u00e1n\u00edm,\u201c<\/em> doporu\u010duje Hek\u0161ov\u00e1.<\/p>\n

U k\u0159ehk\u00e9ho zbo\u017e\u00ed p\u0159\u00edpadn\u011b v\u00edce po\u0161kozen\u00fdch bal\u00edk\u016f pot\u00e9 doporu\u010dujeme bal\u00edk nep\u0159evz\u00edt a ide\u00e1ln\u011b jej op\u011bt zdokumentovat. N\u00e1sledn\u011b je vhodn\u00e9 ihned kontaktovat prod\u00e1vaj\u00edc\u00edho o odm\u00edtnut\u00ed p\u0159evzet\u00ed a jeho d\u016fvodu. Pokud dopravce bal\u00edk doru\u010d\u00ed a odjede p\u0159ed jeho kontrolou, op\u011bt doporu\u010dujeme bal\u00edk zdokumentovat a neprodlen\u011b kontaktovat prod\u00e1vaj\u00edc\u00edho. V p\u0159\u00edpad\u011b po\u0161kozen\u00e9ho zbo\u017e\u00ed m\u00e1 pak spot\u0159ebitel snaz\u0161\u00ed pozici pro dokazov\u00e1n\u00ed, \u017ee k po\u0161kozen\u00ed do\u0161lo ji\u017e p\u0159ed p\u0159evzet\u00edm zbo\u017e\u00ed.<\/p>\n

Prohl\u00e1\u0161en\u00ed o nepo\u0161kozenosti z\u00e1silky, kter\u00e9 b\u00fdv\u00e1 podepisov\u00e1no p\u0159i jej\u00edm p\u0159evzet\u00ed, se v\u0161ak t\u00fdk\u00e1 pouze nepo\u0161kozenosti vn\u011bj\u0161\u00edho obalu z\u00e1silky, nezpro\u0161\u0165uje v\u0161ak p\u0159epravce odpov\u011bdnosti za po\u0161kozen\u00ed obsahu. Zbo\u017e\u00ed uvnit\u0159 toti\u017e m\u016f\u017ee b\u00fdt po\u0161kozen\u00e9 i p\u0159es to, \u017ee obal viditeln\u011b po\u0161kozen\u00fd nen\u00ed. Pokud by se p\u0159epravci nepoda\u0159ilo prok\u00e1zat, \u017ee byla z\u00e1silka \u0161patn\u011b zabalena odes\u00edlatelem, byl by za \u0161kodu odpov\u011bdn\u00fd.<\/p>\n

Velmi problematick\u00e9 n\u00e1sledky pak m\u016f\u017ee m\u00edt situace, kdy si spot\u0159ebitel p\u0159evezme z\u00e1silku, nech\u00e1 ji ov\u0161em nerozbalenou, a a\u017e po del\u0161\u00ed dob\u011b zjist\u00ed, \u017ee je po\u0161kozen\u00e1. Jeliko\u017e v takov\u00e9m p\u0159\u00edpad\u011b neozn\u00e1mil vadu bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co ji mohl zjistit, a nav\u00edc z\u00e1kon v\u0161em osob\u00e1m ukl\u00e1d\u00e1 povinnost p\u0159edch\u00e1zet vzniku \u0161kod, \u0161ance na jeho \u00fasp\u011bch v reklamaci se podstatn\u011b sni\u017euje. \u201eNa uplatn\u011bn\u00ed reklamace jsou kr\u00e1tk\u00e9 lh\u016fty. Pokud tedy spot\u0159ebitel zjist\u00ed, \u017ee je z\u00e1silka po\u0161kozen\u00e1, m\u011bl by to neprodlen\u011b ozn\u00e1mit prod\u00e1vaj\u00edc\u00edmu,\u201c<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1. P\u0159i v\u010dasn\u00e9m ozn\u00e1men\u00ed by pak prod\u00e1vaj\u00edc\u00ed stihl uplatnit reklamaci smlouvy o p\u0159eprav\u011b u p\u0159epravn\u00ed spole\u010dnosti, \u010d\u00edm\u017e by se v\u00fdsledn\u00e1 reklamace mezi prod\u00e1vaj\u00edc\u00edm a spot\u0159ebitelem mohla naopak usnadnit.<\/p>\n

Dokumentace je jedn\u00edm z nejlep\u0161\u00edch zp\u016fsob\u016f, jak si zlep\u0161it postaven\u00ed p\u0159i reklamaci z\u00e1silky. Lze ji u\u010dinit fotografiemi nebo rovnou po\u0159\u00edzen\u00edm videoz\u00e1znamu cel\u00e9ho p\u0159eb\u00edr\u00e1n\u00ed z\u00e1silky v\u010detn\u011b jej\u00edho rozbalen\u00ed. Datum a \u010das po\u0159\u00edzen\u00ed fotografi\u00ed \u010di videa lze pot\u00e9 vy\u010d\u00edst z metadat obsa\u017een\u00fdch v dan\u00e9m souboru. Za ur\u010dit\u00fdch podm\u00ednek lze tak\u00e9 rozbalit z\u00e1silku p\u0159ed pracovn\u00edkem po\u0161ty p\u0159edt\u00edm, ne\u017e je p\u0159evzata.<\/p>\n

\u201eV p\u0159\u00edpad\u011b probl\u00e9m\u016f s prodejcem \u010di p\u0159epravcem mohou spot\u0159ebitel\u00e9 vyu\u017e\u00edt slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>, p\u0159\u00edpadn\u011b mohou kontaktovat na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009,\u201c<\/em> uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1 z dTestu.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

V dne\u0161n\u00ed <\/p>\n","protected":false},"author":2,"featured_media":294820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2024\/01\/09\/ram-dtest-x.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/294816"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=294816"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/294816\/revisions"}],"predecessor-version":[{"id":294819,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/294816\/revisions\/294819"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/294820"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=294816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=294816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=294816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}