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\u201eD\u016frazn\u011b doporu\u010dujeme spot\u0159ebitel\u016fm, aby si p\u0159ed ka\u017ed\u00fdm n\u00e1kupem, zejm\u00e9na na internetu, \u0159\u00e1dn\u011b prov\u011b\u0159ili prod\u00e1vaj\u00edc\u00edho, a p\u0159ede\u0161li tak zbyte\u010dn\u00fdm komplikac\u00edm,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Kontrolou se rozum\u00ed zejm\u00e9na ov\u011b\u0159en\u00ed reputace prod\u00e1vaj\u00edc\u00edho, kterou lze zjistit na nez\u00e1visl\u00fdch recenzn\u00edch port\u00e1lech. \u201ePro za\u010d\u00e1tek posta\u010d\u00ed zadat n\u00e1zev e-shopu nebo spole\u010dnosti do vyhled\u00e1va\u010de,\u201c<\/em> rad\u00ed Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201eN\u00e1sledn\u011b si spot\u0159ebitel\u00e9 mohou naj\u00edt, co o spole\u010dnosti p\u00ed\u0161\u00ed spot\u0159ebitel\u00e9, kte\u0159\u00ed u spole\u010dnosti ji\u017e nakoupili.\u201c<\/em> V p\u0159\u00edpad\u011b, \u017ee jsou recenze negativn\u00ed, doporu\u010dujeme se takov\u00fdm obchod\u016fm vyhnout. Pokud e-shop nen\u00ed zn\u00e1m\u00fd a recenze nelze dohledat, je d\u016fle\u017eit\u00e9 zv\u00e1\u017eit rizika, kter\u00e1 m\u016f\u017ee n\u00e1kup p\u0159in\u00e9st, a v\u00fdhody, kter\u00e9 m\u016f\u017ee spot\u0159ebitel obdr\u017eet, nap\u0159\u00edklad v podob\u011b lep\u0161\u00ed ceny.<\/p>\nNekomunikace z\u00e1kladem probl\u00e9m\u016f<\/h6>\n
V t\u011bchto recenz\u00edch je pot\u00e9 relativn\u011b snadn\u00e9 zjistit, zda se obchodn\u00edk probl\u00e9my zab\u00fdv\u00e1 anebo je naprosto bez z\u00e1jmu o proz\u00e1kaznick\u00fd p\u0159\u00edstup. V p\u0159\u00edpad\u011b n\u00e1kup\u016f p\u0159es internet m\u016f\u017ee vzniknout mnoho probl\u00e9m\u016f, kter\u00e9 je pot\u0159eba s prod\u00e1vaj\u00edc\u00edm \u0159e\u0161it od dod\u00e1n\u00ed (zm\u011bna term\u00ednu, chybn\u00e1 adresa \u010di probl\u00e9my s doru\u010den\u00edm), p\u0159es kvalitu dodan\u00e9ho zbo\u017e\u00ed (jin\u00e9 zbo\u017e\u00ed, m\u00e9n\u011b kvalitn\u00ed ne\u017e spot\u0159ebitel dle popisu a fotografi\u00ed p\u0159edpokl\u00e1dal) a\u017e po p\u0159\u00edpadn\u00e9 reklamace vad, kter\u00e9 se na v\u011bci projev\u00ed v z\u00e1ru\u010dn\u00ed dob\u011b dvou let od p\u0159evzet\u00ed zbo\u017e\u00ed.<\/p>\n
\u201eMimo samotn\u00e9 recenzn\u00ed port\u00e1ly, kter\u00fdch je cel\u00e1 \u0159ada, se spot\u0159ebitel\u00e9 mohou pod\u00edvat tak\u00e9 na na\u0161i slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>, kde evidujeme st\u00ed\u017enosti na tis\u00edce obchodn\u00edk\u016f,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1. \u201eV p\u0159\u00edpad\u011b, \u017ee na obchodn\u00edka evidujeme v\u00edce st\u00ed\u017enost\u00ed a tento obchodn\u00edk nekomunikuje, p\u0159\u00edpadn\u011b uv\u00e1d\u00edme, \u017ee se jedn\u00e1 o anonymn\u00ed e-shop, nelze n\u00e1kup doporu\u010dit,<\/em>\u201c up\u0159es\u0148uje Hek\u0161ov\u00e1. Zejm\u00e9na u anonymn\u00edch e-shop\u016f je pot\u00e9 probl\u00e9m s vymahatelnost\u00ed pr\u00e1va, nebo\u0165 zpravidla nen\u00ed zn\u00e1m\u00fd ani st\u00e1t, ve kter\u00e9m obchodn\u00edk s\u00eddl\u00ed. V takov\u00e9m p\u0159\u00edpad\u011b je sice mo\u017en\u00e9 br\u00e1nit se soudn\u011b, av\u0161ak s ohledem na n\u00e1klady a samotnou vymahatelnost pr\u00e1va v\u016f\u010di nezn\u00e1m\u00e9 osob\u011b je \u0161ance na \u00fasp\u011bch minim\u00e1ln\u00ed.<\/p>\n Pokud e-shop nekomunikuje, ale s\u00eddl\u00ed v Evropsk\u00e9 unii, je mo\u017en\u00e9 se obr\u00e1tit na Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum a samotn\u00e1 vymahatelnost pr\u00e1va je mnohem vy\u0161\u0161\u00ed, p\u0159esto\u017ee nen\u00ed stoprocentn\u00ed. Stoprocentn\u00ed \u00fasp\u011b\u0161nost vym\u00e1h\u00e1n\u00ed pr\u00e1v bohu\u017eel nelze zaru\u010dit u \u017e\u00e1dn\u00e9ho e-shopu, av\u0161ak v p\u0159\u00edpad\u011b n\u00e1kupu na ov\u011b\u0159en\u00fdch e-shopech je pravd\u011bpodobnost vymahatelnosti mnohem vy\u0161\u0161\u00ed. Spot\u0159ebitel\u00e9 tak samotnou kontrolou mohou p\u0159edej\u00edt zbyte\u010dn\u00fdm probl\u00e9m\u016fm. Stejn\u011b tak mohou prod\u00e1vaj\u00edc\u00ed p\u0159edej\u00edt probl\u00e9m\u016fm komunikac\u00ed se spot\u0159ebiteli.<\/p>\n Co d\u011blat v p\u0159\u00edpad\u011b, kdy e-shop nekomunikuje? Jak je uvedeno v\u00fd\u0161e, m\u016f\u017ee b\u00fdt vymahatelnost pr\u00e1va velmi n\u00e1ro\u010dn\u00e1, nicm\u00e9n\u011b v\u017edy existuje nad\u011bje a postup, jak\u00fdm lze pr\u00e1vo vym\u00e1hat. \u201eSpot\u0159ebitel\u00e9 se v p\u0159\u00edpad\u011b probl\u00e9m\u016f s e-shopem mohou obr\u00e1tit na na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009, p\u0159\u00edpadn\u011b na slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>,\u201c<\/em> napov\u00edd\u00e1 Eduarda Hek\u0161ov\u00e1 a uzav\u00edr\u00e1: \u201eP\u0159esto\u017ee slu\u017eba Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a> funguje na dobrovolnosti stran a u nekomunikuj\u00edc\u00edch \u010di anonymn\u00edch e-shop\u016f odezva druh\u00e9 strany zpravidla nep\u0159ijde, obdr\u017e\u00ed spot\u0159ebitel\u00e9 bezplatn\u011b na\u0161e pr\u00e1vn\u00ed stanovisko k jejich p\u0159\u00edpadu, stejn\u011b jako radu, na koho se d\u00e1le mohou obr\u00e1tit a z\u00e1rove\u0148 pomohou dal\u0161\u00edm spot\u0159ebitel\u016fm, kte\u0159\u00ed si dan\u00fd e-shop budou zad\u00e1vat do vyhled\u00e1va\u010de v r\u00e1mci jeho ov\u011b\u0159en\u00ed. Pokud se st\u00ed\u017enosti na tuto spole\u010dnost spot\u0159ebitel\u016fm objev\u00ed na horn\u00edch pozic\u00edch ve vyhled\u00e1va\u010di, rapidn\u011b se sni\u017euje pravd\u011bpodobnost, \u017ee na takov\u00e9m e-shopu nakoup\u00ed, a ochr\u00e1n\u00ed t\u00edm sv\u00e9 pen\u00edze.\u201c<\/em><\/p>\n dTest<\/strong><\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" P\u0159esto\u017ee je <\/p>\n","protected":false},"author":2,"featured_media":293682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/12\/17\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/293681"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=293681"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/293681\/revisions"}],"predecessor-version":[{"id":293683,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/293681\/revisions\/293683"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/293682"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=293681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=293681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=293681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Kdy\u017e e-shop nekomunikuje<\/h6>\n
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