{"id":291217,"date":"2023-11-14T11:49:17","date_gmt":"2023-11-14T10:49:17","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=291217"},"modified":"2023-11-14T11:49:17","modified_gmt":"2023-11-14T10:49:17","slug":"dtest-reklamace-sdilenych-kol","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=291217","title":{"rendered":"dTest: Reklamace sd\u00edlen\u00fdch kol"},"content":{"rendered":"

Sd\u00edlen\u00e1 kola a m\u011bstsk\u00e9 kolob\u011b\u017eky jsou st\u00e1le rostouc\u00edm trendem, na kter\u00fd ve v\u011bt\u0161\u00edch m\u011bstech naraz\u00edte t\u00e9m\u011b\u0159 na ka\u017ed\u00e9m rohu. Vedle levn\u00e9 ceny a \u0161etrn\u00e9ho vlivu na \u017eivotn\u00ed prost\u0159ed\u00ed b\u00fdvaj\u00ed chv\u00e1leny i za to, \u017ee zab\u00edraj\u00ed m\u00e9n\u011b m\u00edsta ne\u017e auta, co\u017e je zejm\u00e9na v m\u011bstsk\u00fdch centrech, kde b\u00fdv\u00e1 probl\u00e9m s kolonami, velk\u00e9 plus. I tento nov\u00fd dopravn\u00ed syst\u00e9m se v\u0161ak neobejde bez d\u00edl\u010d\u00edch probl\u00e9m\u016f. Na co si d\u00e1t pozor p\u0159i jejich vyu\u017eit\u00ed? A jak p\u0159\u00edpadn\u00e9 probl\u00e9my \u0159e\u0161it?<\/h4>\n

\u201eMinutov\u00e1\u201c n\u00e1jemn\u00ed smlouva<\/h6>\n

\"\"Registrac\u00ed v aplikaci a n\u00e1sledn\u00fdm u\u017eit\u00edm sd\u00edlen\u00e9ho kola doch\u00e1z\u00ed k uzav\u0159en\u00ed zpravidla n\u00e1jemn\u00ed smlouvy s jejich provozovatelem, a\u010dkoliv velmi kr\u00e1tkodob\u00e9. \u201ePr\u00e1va a povinnosti jsou tak i u vyu\u017eit\u00ed t\u00e9to slu\u017eby obdobn\u00e9 jako t\u0159eba v p\u0159\u00edpad\u011b p\u016fj\u010den\u00ed auta,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. A\u010dkoliv m\u00e1 provozovatel, tedy pronaj\u00edmatel, povinnost udr\u017eovat v\u011bc ve stavu vhodn\u00e9m pro u\u017e\u00edv\u00e1n\u00ed, doporu\u010dujeme si kolo p\u0159ed j\u00edzdou \u0159\u00e1dn\u011b zkontrolovat, zda netrp\u00ed vadami. Lze tak p\u0159edej\u00edt nejen riziku \u00farazu, ale i problematick\u00e9mu dokazov\u00e1n\u00ed, \u017ee dan\u00e9 kolo nebylo po\u0161kozeno, kdy\u017e ji\u017e po\u0161kozen\u00e9 bylo. Z\u00e1rove\u0148 je dobr\u00e9 si jeho stav i zdokumentovat, typicky fotografiemi, a to p\u0159ed j\u00edzdou a zejm\u00e9na pak po j\u00edzd\u011b. Pokud by toti\u017e n\u00e1sledn\u011b provozovatel tvrdil, \u017ee k po\u0161kozen\u00ed kola do\u0161lo konkr\u00e9tn\u00edm spot\u0159ebitelem, bude tento spot\u0159ebitel z\u00e1znamem schopen dok\u00e1zat, \u017ee tomu tak nebylo.<\/p>\n

Pokud by \u0161koda na kole vznikla, a nejste v situaci, kdy je zapot\u0159eb\u00ed asistence Policie (zpravidla dopravn\u00ed nehoda bez zran\u011bn\u00ed), doporu\u010dujeme nejprve kontaktovat provozovatele dan\u00e9ho sd\u00edlen\u00e9ho kola a n\u00e1sledn\u011b postupovat v souladu s jeho pokyny. Jedn\u00e1 se o nejjednodu\u0161\u0161\u00ed cestu, kterou se lze vyhnout smluvn\u00ed pokut\u011b za poru\u0161en\u00ed n\u011bkter\u00e9 ze smluvn\u00edch povinnost\u00ed p\u0159i nahla\u0161ov\u00e1n\u00ed nehody.<\/p>\n

Pokuta za \u0161patn\u00e9 parkov\u00e1n\u00ed<\/h6>\n

V na\u0161\u00ed poradn\u011b jsme se setkali v n\u011bkolika p\u0159\u00edpadech se situac\u00ed, kdy provozovatel na\u00fa\u010dtoval spot\u0159ebiteli smluvn\u00ed pokutu v \u0159\u00e1du n\u011bkolika set korun za to, \u017ee nezaparkoval kolo na ur\u010den\u00e9m m\u00edst\u011b, a\u010dkoliv tak spot\u0159ebitel \u0159\u00e1dn\u011b u\u010dinil. Spot\u0159ebitel posl\u00e9ze volal na z\u00e1kaznickou linku provozovatele, kde mu potvrdili, \u017ee zaparkoval spr\u00e1vn\u011b, a pokutu vr\u00e1tili.<\/p>\n

Smluvn\u00ed pokuta za \u0161patn\u00e9 zaparkov\u00e1n\u00ed m\u016f\u017ee b\u00fdt opr\u00e1vn\u011bn\u00e1. Provozovatel slu\u017eby mus\u00ed v\u0161ak o takov\u00fdch pokut\u00e1ch \u0159\u00e1dn\u011b a v\u010das informovat \u2013 spot\u0159ebitel\u00e9 by tedy s v\u00fd\u0161\u00ed a d\u016fvody pro jej\u00ed ud\u011blen\u00ed m\u011bli b\u00fdt sezn\u00e1meni nejpozd\u011bji p\u0159i uzav\u0159en\u00ed smlouvy. Samoz\u0159ejm\u011b pokud dojde ke zm\u011bn\u011b podm\u00ednek, lze informovat i dodate\u010dn\u011b, av\u0161ak mus\u00ed to b\u00fdt s p\u0159edstihem. Z\u00e1rove\u0148 tato pokuta mus\u00ed b\u00fdt p\u0159im\u011b\u0159en\u00e1. \u201eV r\u00e1mci na\u0161\u00ed \u010dinnosti jsme se setkali s pokutami ve v\u00fd\u0161i do 500 K\u010d,\u201c<\/em> up\u0159es\u0148uje Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201eTakov\u00e1 \u010d\u00e1stka je z na\u0161eho pohledu p\u0159im\u011b\u0159en\u00e1.\u201c<\/em><\/p>\n

Podnikatel v\u0161ak mus\u00ed prok\u00e1zat, \u017ee k zaparkov\u00e1n\u00ed mimo vyhrazen\u00fd prostor opravdu do\u0161lo. V p\u0159\u00edpadech, se kter\u00fdmi jsme se setkali, se v\u00edcekr\u00e1t stalo, \u017ee oper\u00e1tor ihned potvrdil, \u017ee jde o chybu v GPS, ale kolo vid\u00ed na vyhrazen\u00e9m m\u00edst\u011b. \u201ePokud by se v\u0161ak spot\u0159ebitel neozval, pen\u00edze by se mu nejsp\u00ed\u0161e nevr\u00e1tily,\u201c<\/em> upozor\u0148uje Hek\u0161ov\u00e1. Doporu\u010dujeme tak \u0159\u00e1dn\u011b dokumentovat zaparkov\u00e1n\u00ed a v p\u0159\u00edpad\u011b, \u017ee dojde ke str\u017een\u00ed neopr\u00e1vn\u011bn\u00e9 pokuty okam\u017eit\u011b kontaktovat spole\u010dnost a \u017e\u00e1dat n\u00e1pravu.<\/p>\n

Jak reklamovat<\/h6>\n

Pokud si spot\u0159ebitel p\u016fj\u010d\u00ed po\u0161kozen\u00e9 kolo, p\u0159\u00edpadn\u011b mu spole\u010dnost na\u00fa\u010dtuje v\u00edce, m\u016f\u017ee slu\u017ebu reklamovat. To lze \u010dasto u\u010dinit p\u0159\u00edmo p\u0159es aplikaci slu\u017eby, ale tak\u00e9 telefonicky \u010di e-mailem. V krajn\u00edm p\u0159\u00edpad\u011b lze reklamovat i zasl\u00e1n\u00edm dopisu. Vy\u0159\u00edzen\u00ed takov\u00e9 reklamace pot\u00e9 mus\u00ed prob\u011bhnout do 30 dn\u016f, stejn\u011b jako v p\u0159\u00edpad\u011b reklamace zbo\u017e\u00ed. \u201eJestli\u017ee spot\u0159ebitel reklamuje obdr\u017een\u00ed po\u0161kozen\u00e9ho kola, je zpravidla nejvhodn\u011bj\u0161\u00edm n\u00e1rokem vr\u00e1cen\u00ed pen\u011bz, p\u0159\u00edpadn\u011b p\u0159im\u011b\u0159en\u00e1 sleva. V p\u0159\u00edpad\u011b \u00fa\u010dtov\u00e1n\u00ed jin\u00e9 ceny pot\u00e9 vr\u00e1cen\u00ed odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stky,\u201c<\/em> up\u0159es\u0148uje Hek\u0161ov\u00e1.<\/p>\n

V ka\u017ed\u00e9m p\u0159\u00edpad\u011b se lze s probl\u00e9my sd\u00edlen\u00fdch kol obr\u00e1tit na spot\u0159ebitelskou poradnu dTestu na \u010d\u00edsle 299 149 009, a to ka\u017ed\u00fd v\u0161edn\u00ed den od 9 do 17 hodin. V p\u0159\u00edpad\u011b ji\u017e existuj\u00edc\u00edho sporu s podnikatelem se lze obr\u00e1tit tak\u00e9 na slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Sd\u00edlen\u00e1 kola <\/p>\n","protected":false},"author":2,"featured_media":291219,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/11\/14\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/291217"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=291217"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/291217\/revisions"}],"predecessor-version":[{"id":291218,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/291217\/revisions\/291218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/291219"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=291217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=291217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=291217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}