{"id":290874,"date":"2023-11-12T00:04:31","date_gmt":"2023-11-11T23:04:31","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=290874"},"modified":"2023-11-12T00:04:31","modified_gmt":"2023-11-11T23:04:31","slug":"dtest-jsou-cesti-spotrebitele-skutecne-spokojeni-s-mobilnimi-tarify","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=290874","title":{"rendered":"dTest: Jsou \u010de\u0161t\u00ed spot\u0159ebitel\u00e9 skute\u010dn\u011b spokojeni s mobiln\u00edmi tarify?"},"content":{"rendered":"
Spot\u0159ebitel\u00e9 odpov\u00eddali v r\u00e1mci pr\u016fzkumu zadan\u00e9ho \u010cesk\u00fdm telekomunika\u010dn\u00edm \u00fa\u0159adem na velk\u00e9 mno\u017estv\u00ed ot\u00e1zek ohledn\u011b sv\u00fdch preferenc\u00ed a spokojenosti s ohledem na vyu\u017e\u00edv\u00e1n\u00ed mobiln\u00edch telekomunika\u010dn\u00edch slu\u017eeb na maloobchodn\u00edm trhu v \u010cesk\u00e9 republice v z\u00e1kaznick\u00e9m sektoru dom\u00e1cnost\u00ed. Slo\u017eit\u00fd pr\u016fzkum p\u0159inesl rozporn\u00e9 v\u00fdsledky. dTest tyto v\u00fdsledky hodnot\u00ed neutr\u00e1ln\u011b a doporu\u010duje spot\u0159ebitel\u016fm zv\u00e1\u017eit spu\u0161t\u011bn\u00ed procesu p\u0159enesen\u00ed sv\u00e9ho mobiln\u00edho \u010d\u00edsla k z\u00edsk\u00e1n\u00ed lep\u0161\u00ed nab\u00eddky od st\u00e1vaj\u00edc\u00edho oper\u00e1tora.<\/h6>\n

\"\"\u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad publikoval za\u010d\u00e1tkem listopadu rozs\u00e1hlou Studii o preferenc\u00edch a spokojenosti spot\u0159ebitel\u016f s ohledem na vyu\u017e\u00edv\u00e1n\u00ed mobiln\u00edch telekomunika\u010dn\u00edch slu\u017eeb na maloobchodn\u00edm trhu v \u010cesk\u00e9 republice v z\u00e1kaznick\u00e9m sektoru dom\u00e1cnost\u00ed. \u201eM\u00e9dia ze studie \u010cT\u00da vyzvedla zejm\u00e9na informaci, \u017ee sv\u00e9 m\u011bs\u00ed\u010dn\u00ed n\u00e1klady na provoz soukrom\u00e9ho mobilu hodnot\u00ed vzhledem ke kvalit\u011b slu\u017eeb sp\u00ed\u0161e pozitivn\u011b 81 % respondent\u016f,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a pokra\u010duje: \u201e\u010c\u00edst v\u00fdsledky pr\u016fzkumu lze ov\u0161em r\u016fzn\u00fdm zp\u016fsobem. Upozor\u0148ujeme zejm\u00e9na na zji\u0161t\u011bn\u00ed, \u017ee celkem 9 % respondent\u016f uvedlo, \u017ee b\u011bhem posledn\u00edch 2 let dostali od sv\u00e9ho hlavn\u00edho poskytovatele speci\u00e1ln\u00ed nab\u00eddku, kter\u00e1 nebyla b\u011b\u017en\u011b dostupn\u00e1 na trhu. 62 % z respondent\u016f, kte\u0159\u00ed dostali od sv\u00e9ho poskytovatele speci\u00e1ln\u00ed nab\u00eddku, uvedlo v\u00fd\u0161i slevy 10 % a v\u00edce, 17 % dokonce uvedlo slevu 30 % a v\u00edce. T\u0159i velc\u00ed mobiln\u00ed oper\u00e1to\u0159i tak zjevn\u011b poskytuj\u00ed spot\u0159ebitel\u016fm stejn\u00e9 slu\u017eby za r\u016fzn\u00e9 ceny, p\u0159itom v\u0161ak nezve\u0159ej\u0148uj\u00ed podm\u00ednky zlevn\u011bn\u00fdch slu\u017eeb.\u201c<\/em><\/p>\n

Pozornosti by nem\u011bla uj\u00edt ani dal\u0161\u00ed zji\u0161t\u011bn\u00ed ze studie. Nap\u0159\u00edklad 59 % respondent\u016f uvedlo, \u017ee mobiln\u00ed oper\u00e1to\u0159i nedaj\u00ed (z\u00e1kazn\u00edkovi) nejv\u00fdhodn\u011bj\u0161\u00ed nab\u00eddku hned, ale \u017ee se mus\u00ed (na n\u011b) tla\u010dit a zji\u0161\u0165ovat informace o nab\u00eddk\u00e1ch i jinde ne\u017e u samotn\u00e9ho oper\u00e1tora. 29 % respondent\u016f z\u00edskalo slevu tak, \u017ee pohrozilo sv\u00e9mu st\u00e1vaj\u00edc\u00edmu poskytovateli odchodem, dal\u0161\u00edch 23 % z\u00edskalo slevu po zad\u00e1n\u00ed \u017e\u00e1dosti o p\u0159enos \u010d\u00edsla k jin\u00e9mu poskytovateli (celkem tedy hrozba odchodu od poskytovatele fungovala u 52 %). \u201ePolovin\u011b z\u00e1kazn\u00edk\u016f se vyplat\u00ed se sv\u00fdm oper\u00e1torem licitovat,\u201c<\/em> hodnot\u00ed situaci Eduarda Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201eStudie odhaluje smutnou skute\u010dnost, \u017ee v\u011bt\u0161ina spot\u0159ebitel\u016f v\u00ed, \u017ee u n\u00e1s u\u017e dlouh\u00e1 l\u00e9ta panuj\u00ed u t\u0159\u00ed velk\u00fdch mobiln\u00edch oper\u00e1tor\u016f podm\u00ednky orient\u00e1ln\u00edho bazaru\u201c.<\/em><\/p>\n

dTest v minulosti na p\u0159\u00edkladech uk\u00e1zal, \u017ee v n\u011bkter\u00fdch sousedn\u00edch zem\u00edch lze po\u0159\u00eddit srovnateln\u00e9 slu\u017eby mobiln\u00edch oper\u00e1tor\u016f za ceny a\u017e t\u0159ikr\u00e1t ni\u017e\u0161\u00ed. Jde zejm\u00e9na o mobiln\u00ed datov\u00e9 slu\u017eby. St\u00e1le plat\u00ed, \u017ee v Polsku, resp. v Rakousku m\u016f\u017ee spot\u0159ebitel z\u00edskat 60 GB, resp. 40 GB mobiln\u00edch dat m\u011bs\u00ed\u010dn\u011b spole\u010dn\u011b s rozs\u00e1hl\u00fdmi bal\u00ed\u010dky na vol\u00e1n\u00ed, v\u010detn\u011b vol\u00e1n\u00ed do zahrani\u010d\u00ed, za cenu odpov\u00eddaj\u00edc\u00ed 250 K\u010d. Pro\u010d to nejde u n\u00e1s? Proto\u017ee 3 velc\u00ed mobiln\u00ed oper\u00e1to\u0159i za tyto ceny sv\u00e9 slu\u017eby spot\u0159ebitel\u016fm prod\u00e1vat necht\u011bj\u00ed (na rozd\u00edl od cen nab\u00edzen\u00fdch velk\u00fdm organizac\u00edm) a virtu\u00e1ln\u00ed mobiln\u00ed oper\u00e1to\u0159i by data museli prod\u00e1vat z\u00e1kazn\u00edk\u016fm se ztr\u00e1tou.<\/p>\n

Spot\u0159ebitel\u00e9 by pro z\u00edsk\u00e1n\u00ed lep\u0161\u00ed ceny nem\u011bli v\u00e1hat nad vyu\u017eit\u00edm mo\u017enosti p\u0159enesen\u00ed \u010d\u00edsla. Jakmile se u jin\u00e9ho oper\u00e1tora objev\u00ed ni\u017e\u0161\u00ed nebo srovnateln\u00e1 nab\u00eddka, m\u011bli by se pustit do procesu p\u0159enesen\u00ed \u010d\u00edsla. Pokud si term\u00edn p\u0159enesen\u00ed \u010d\u00edsla m\u00edrn\u011b odlo\u017e\u00ed, nemus\u00ed ani doj\u00edt k opu\u0161t\u011bn\u00ed st\u00e1vaj\u00edc\u00edho oper\u00e1tora. \u201eSt\u00e1vaj\u00edc\u00ed mobiln\u00ed oper\u00e1tor si ztr\u00e1tu bonitn\u00edho z\u00e1kazn\u00edka obvykle nep\u0159eje, a pokud tato ztr\u00e1ta re\u00e1ln\u011b hroz\u00ed, dok\u00e1\u017ee mu d\u00e1t lep\u0161\u00ed nab\u00eddku. Spot\u0159ebitel pak m\u016f\u017ee proces p\u0159enesen\u00ed \u010d\u00edsla zastavit a u sv\u00e9ho sou\u010dasn\u00e9ho oper\u00e1tora za lep\u0161\u00edch podm\u00ednek z\u016fstat,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1 a zakon\u010duje: \u201eP\u0159enesen\u00ed \u010d\u00edsla nen\u00ed slo\u017eit\u00e9 a jak pr\u016fzkum ukazuje, \u010dtvrtina spot\u0159ebitel\u016f u sv\u00e9ho mobiln\u00edho oper\u00e1tora nakonec z\u016fst\u00e1v\u00e1.\u201c <\/em><\/p>\n

Pokud hled\u00e1te levn\u011bj\u0161\u00ed slu\u017ebu, zkuste si ji naj\u00edt podle va\u0161ich po\u017eadavk\u016f na srovn\u00e1va\u010di dTestu<\/strong><\/a> nebo na Srovn\u00e1vac\u00edm n\u00e1stroji \u010cT\u00da<\/strong><\/a>. M\u00e1te-li spot\u0159ebitelsk\u00e9 dotazy, m\u016f\u017eete se t\u00e9\u017e obr\u00e1tit na bezplatnou spot\u0159ebitelskou poradnu dTestu, a to elektronicky na www.dtest.cz\/spotrebitelska-poradna<\/strong><\/a> nebo telefonicky na \u010d\u00edslo 299 149 009.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Spot\u0159ebitel\u00e9 odpov\u00eddali <\/p>\n","protected":false},"author":2,"featured_media":290876,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/11\/09\/ram-dtestx.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/290874"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=290874"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/290874\/revisions"}],"predecessor-version":[{"id":290877,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/290874\/revisions\/290877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/290876"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=290874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=290874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=290874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}