{"id":288710,"date":"2023-10-10T11:12:34","date_gmt":"2023-10-10T10:12:34","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=288710"},"modified":"2023-10-10T11:12:34","modified_gmt":"2023-10-10T10:12:34","slug":"dtest-problemy-spotrebitelu-s-rozvozci-jidla","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=288710","title":{"rendered":"dTest: Probl\u00e9my spot\u0159ebitel\u016f s rozvozci j\u00eddla"},"content":{"rendered":"
Rozvoz j\u00eddla je ve sv\u011bt\u011b velmi popul\u00e1rn\u00ed a jeho popularita st\u00e1le roste i v \u010cesk\u00e9 republice. Pravd\u011bpodobn\u011b nejv\u011bt\u0161\u00ed boom tyto spole\u010dnosti za\u017eily v dob\u011b pandemie, kdy byl rozvoz j\u00eddla pro restaurace zpravidla nezbytn\u00fd pro jejich p\u0159e\u017eit\u00ed, p\u0159i\u010dem\u017e vlastn\u00ed rozvoz m\u00e1 jen mal\u00e1 \u010d\u00e1st z nich.<\/h6>\n

\"\"Dnes se ve v\u011bt\u0161\u00edch m\u011bstech b\u011bhem jedn\u00e9 cesty setk\u00e1me i s des\u00edtkami kur\u00fdr\u016f v r\u016fzn\u00fdch dopravn\u00edch prost\u0159edc\u00edch. S t\u00edmto po\u010dtem v\u0161ak roste i po\u010det probl\u00e9m\u016f, kter\u00e9 evidujeme. Jak\u00e9 z nich nej\u010dast\u011bji tr\u00e1p\u00ed spot\u0159ebitele? A z jak\u00e9ho d\u016fvodu n\u00e1s nejv\u00edce tr\u00e1p\u00ed spole\u010dnost Foodora?<\/p>\n

Nej\u010dast\u011bj\u0161\u00ed proh\u0159e\u0161ky<\/h6>\n

Prvn\u00ed my\u0161lenkou t\u00e9m\u011b\u0159 ka\u017ed\u00e9ho spot\u0159ebitele na mo\u017en\u00fd probl\u00e9m je kvalita dovezen\u00e9ho j\u00eddla. To m\u016f\u017eeme jen potvrdit. \u201eSpot\u0159ebitel\u00e9 se na na\u0161i poradnu \u010dasto oz\u00fdvaj\u00ed s t\u00edm, \u017ee j\u00eddlo nem\u00e1 po\u017eadovanou kvalitu, je studen\u00e9 nebo dokonce doraz\u00ed zcela jin\u00e9 j\u00eddlo, ne\u017e si spot\u0159ebitel\u00e9 objednali,\u201c<\/em> d\u00e1v\u00e1 n\u00e1hled na problematiku Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. V takov\u00fdch p\u0159\u00edpadech se v\u0161ak spot\u0159ebitel\u00e9 nemus\u00ed s dovezen\u00fdm j\u00eddlem sm\u00ed\u0159it. Naopak maj\u00ed pr\u00e1vo takov\u00e9 j\u00eddlo reklamovat. \u201eStuden\u00e9 \u010di nekvalitn\u00ed j\u00eddlo neodpov\u00edd\u00e1 objedn\u00e1vce, a spot\u0159ebitel\u00e9 jej tak mohou reklamovat. Stejn\u011b tak lze samoz\u0159ejm\u011b postupovat i v p\u0159\u00edpadech, kdy doraz\u00ed j\u00eddlo jin\u00e9,<\/em>\u201c nab\u00edz\u00ed \u0159e\u0161en\u00ed Hek\u0161ov\u00e1. V takov\u00fdch situac\u00edch p\u0159ipad\u00e1 v \u00favahu dod\u00e1n\u00ed nov\u00e9ho j\u00eddla, ale pokud se spot\u0159ebitel spokoj\u00ed s p\u0159im\u011b\u0159enou slevou z ceny, m\u016f\u017ee se s rozvozcem domluvit, \u017ee si doru\u010den\u00e9 j\u00eddlo nech\u00e1.<\/p>\n

Dal\u0161\u00edm probl\u00e9mem, se kter\u00fdm se na na\u0161\u00ed poradn\u011b setk\u00e1v\u00e1me je nedoru\u010den\u00ed objedn\u00e1vky. \u201eMimo jin\u00e9 jsme se setkali i s p\u0159\u00edpady, kdy bylo v aplikaci zbo\u017e\u00ed ozna\u010deno jako doru\u010den\u00e9, av\u0161ak ve skute\u010dnosti tomu tak nebylo,<\/em>\u201c up\u0159es\u0148uje Hek\u0161ov\u00e1. V takov\u00fdch p\u0159\u00edpadech m\u016f\u017ee j\u00edt o chybu aplikace \u010di pochyben\u00ed jednotlivce. V \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b to v\u0161ak spole\u010dnost neomlouv\u00e1 a je pot\u00e9 povinna vr\u00e1tit spot\u0159ebiteli pen\u00edze v pln\u00e9 v\u00fd\u0161i. N\u011bkdy doch\u00e1z\u00ed k situaci, kdy spole\u010dnost v takov\u00e9m p\u0159\u00edpad\u011b vrac\u00ed pen\u00edze pouze ve form\u011b \u201ekredit\u016f\u201c, kter\u00e9 lze uplatnit na dal\u0161\u00ed n\u00e1kup. Nedohodne-li se na tom v\u0161ak spole\u010dnost se spot\u0159ebitelem, je povinna vr\u00e1tit pen\u00edze stejn\u00fdm zp\u016fsobem, jak\u00fdm je obdr\u017eela \u2013 pokud tedy bylo placeno platebn\u00ed kartou, je spole\u010dnost povinna tuto platbu vr\u00e1tit zp\u011bt na \u00fa\u010det spot\u0159ebitele.<\/p>\n

Probl\u00e9my spot\u0159ebitelsk\u00e9 poradny se spole\u010dnost\u00ed Foodora<\/h6>\n

Jednou z nejv\u011bt\u0161\u00edch spole\u010dnosti zab\u00fdvaj\u00edc\u00ed se rozvozem j\u00eddla je Foodora. S velk\u00fdm po\u010dtem objedn\u00e1vek se v\u017edy zvy\u0161uje riziko st\u00ed\u017enost\u00ed na spole\u010dnosti. V p\u0159\u00edpad\u011b t\u00e9to spole\u010dnosti v\u0161ak spot\u0159ebitele tr\u00e1p\u00ed nepln\u011bn\u00ed jej\u00ed informa\u010dn\u00ed povinnosti. Spole\u010dnost je toti\u017e ze z\u00e1kona povinna sd\u011blit spot\u0159ebiteli p\u0159ed uzav\u0159en\u00edm smlouvy mimo jin\u00e9 \u00fadaje o sv\u00e9 toto\u017enosti, adresu s\u00eddla, telefonn\u00ed \u010d\u00edslo a, existuje-li, pak adresu pro doru\u010dov\u00e1n\u00ed elektronick\u00e9 po\u0161ty. Telefonn\u00ed \u010d\u00edslo spole\u010dnosti Foodora ale nen\u00ed nikde dostupn\u00e9, a spot\u0159ebitel\u00e9 se tak k n\u00ed nemohou dostat. Spot\u0159ebitel\u00e9 se tak obrac\u00ed na poradnu dTestu s \u017e\u00e1dostmi o pomoc p\u0159i \u0159e\u0161en\u00ed jejich starost\u00ed se spole\u010dnost\u00ed Foodora. \u201ePoradci v\u0161ak s t\u00edmto probl\u00e9mem nemohou nijak pomoci, nebo\u0165 ani my nem\u00e1me o t\u00e9to spole\u010dnosti v\u00edce \u00fadaj\u016f ne\u017e spot\u0159ebitel\u00e9\u201c<\/em> dod\u00e1v\u00e1 Hek\u0161ov\u00e1. V n\u011bkter\u00fdch p\u0159\u00edpadech se dTestu dokonce ozvali kur\u00fd\u0159i, kte\u0159\u00ed pot\u0159ebovali kontaktovat spole\u010dnost ohledn\u011b ur\u010dit\u00e9 objedn\u00e1vky \u010di \u017eadatel\u00e9 o pr\u00e1ci u t\u00e9to spole\u010dnosti.<\/p>\n

\u201eBudou-li se cht\u00edt spot\u0159ebitel\u00e9 poradit ohledn\u011b reklamace j\u00eddla, samoz\u0159ejm\u011b se na n\u00e1s mohou v\u017edy obr\u00e1tit,\u201c<\/em> pokra\u010duje Hek\u0161ov\u00e1 a uzav\u00edr\u00e1: \u201eBohu\u017eel v\u0161ak spot\u0159ebitel\u016fm nem\u016f\u017eeme poskytovat operativn\u00ed podporu ohledn\u011b \u010dasu doru\u010den\u00ed \u010di urychlen\u00ed objedn\u00e1vky.\u201c<\/em><\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Rozvoz j\u00eddla <\/p>\n","protected":false},"author":2,"featured_media":288712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/10\/10\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/288710"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=288710"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/288710\/revisions"}],"predecessor-version":[{"id":288711,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/288710\/revisions\/288711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/288712"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=288710"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=288710"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=288710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}