{"id":285801,"date":"2023-08-29T11:48:52","date_gmt":"2023-08-29T10:48:52","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=285801"},"modified":"2023-08-29T11:48:52","modified_gmt":"2023-08-29T10:48:52","slug":"dtest-pozor-na-podvodne-e-shopy","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=285801","title":{"rendered":"dTest: Pozor na podvodn\u00e9 e-shopy"},"content":{"rendered":"
Pochybn\u00fdm \u010di p\u0159\u00edmo podvodn\u00fdm e-shop\u016fm st\u00e1le neodzvonilo. Potvrzuj\u00ed to st\u00ed\u017enosti, kter\u00e9 denn\u011b p\u0159ib\u00fdvaj\u00ed ve spot\u0159ebitelsk\u00e9 poradn\u011b organizace dTest a slu\u017eb\u011b Va\u0161eSt\u00ed\u017enosti.cz. P\u0159esto se u podvodn\u00fdch e-shop\u016f vesele nakupuje d\u00e1l.<\/h6>\n

\"\"Nejhor\u0161\u00ed je situace s e-shopy, u nich\u017e nen\u00ed mo\u017en\u00e9 dovolat se sv\u00fdch spot\u0159ebitelsk\u00fdch pr\u00e1v, proto\u017ee je provozovatel e-shopu k nenalezen\u00ed. Na co si d\u00e1t pozor a jak se tedy p\u0159i on-line nakupov\u00e1n\u00ed nesp\u00e1lit?<\/p>\n

Zprost\u0159edkovatelsk\u00e9 e-shopy<\/h6>\n

Spot\u0159ebitel\u00e9 nej\u010dast\u011bji nar\u00e1\u017eej\u00ed na probl\u00e9my u tzv. zprost\u0159edkovatelsk\u00fdch e-shop\u016f, kter\u00e9 pouze p\u0159eprod\u00e1vaj\u00ed levn\u00e9 (typicky \u010d\u00ednsk\u00e9) zbo\u017e\u00ed od t\u0159et\u00edch stran. Cenov\u011b l\u00e1kav\u00e9 produkty jsou v\u0161ak mnohdy past\u00ed. Kdy\u017e spot\u0159ebitel\u016fm dojde zbo\u017e\u00ed, kter\u00e9 m\u00e1 daleko do slibovan\u00e9 kvality, nar\u00e1\u017e\u00ed na nemo\u017enost uplatnit sv\u00e1 pr\u00e1va. Prod\u00e1vaj\u00edc\u00ed z t\u011bchto e-shop\u016f se sna\u017e\u00ed spot\u0159ebitele utvrdit v tom, \u017ee jsou pouze zprost\u0159edkovateli, nikoli prod\u00e1vaj\u00edc\u00edmi, a spot\u0159ebitel\u00e9 tedy nemaj\u00ed mo\u017enost uplatnit nap\u0159. odstoupen\u00ed od smlouvy do 14 dn\u016f.<\/p>\n

Anonymn\u00ed provozovatel<\/h6>\n

Dal\u0161\u00edm problematick\u00fdm p\u0159\u00edkladem jsou e-shopy, u nich\u017e nen\u00ed provozovatel e-shopu v\u016fbec dohledateln\u00fd. V t\u00e9to spojitosti b\u00fdv\u00e1 mezi spot\u0159ebiteli nej\u010dast\u011bji zmi\u0148ov\u00e1n e-shop https:\/\/www.zenmasstt.com. \u201eJedn\u00e1 se o u\u010debnicov\u00fd p\u0159\u00edklad anonymn\u00edho e-shopu. Na str\u00e1nk\u00e1ch e-shopu nejsou uveden\u00e9 informace o prod\u00e1vaj\u00edc\u00edm, nato\u017e jak\u00e9koliv kontaktn\u00ed \u00fadaje,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. \u00daskal\u00edm tohoto typu podvodn\u00e9ho e-shopu je dvoj\u00ed cesta, jak spot\u0159ebitel m\u016f\u017ee uzav\u0159\u00edt kupn\u00ed smlouvu. Pokud spot\u0159ebitel objedn\u00e1 zbo\u017e\u00ed p\u0159es webov\u00e9 str\u00e1nky www.zenmasstt.com, kter\u00e9 jsou cel\u00e9 v \u010d\u00edn\u0161tin\u011b v\u010detn\u011b ciz\u00ed m\u011bny, nejedn\u00e1 se o n\u00e1kup p\u0159es e-shop, kter\u00fd by byl zam\u011b\u0159en na \u010desk\u00e9ho spot\u0159ebitele. Z tohoto d\u016fvodu se tak ani vztah mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm nemus\u00ed \u0159\u00eddit \u010desk\u00fdm pr\u00e1vem. A spot\u0159ebitel se sv\u00fdch pr\u00e1v jen t\u011b\u017eko dovol\u00e1.<\/p>\n

Pokud ale spot\u0159ebitel uzav\u0159el kupn\u00ed smlouvu v \u010de\u0161tin\u011b p\u0159es n\u011bkterou ze soci\u00e1ln\u00edch s\u00edt\u00ed, m\u00e1 se za to, \u017ee prod\u00e1vaj\u00edc\u00ed je zam\u011b\u0159en na \u010desk\u00e9ho spot\u0159ebitele, a uplatn\u00ed se tak \u010desk\u00e1 pr\u00e1vn\u00ed \u00faprava. Spot\u0159ebitel se pak m\u016f\u017ee dovol\u00e1vat pr\u00e1va na odstoupen\u00ed od smlouvy \u010di reklamaci. \u201eH\u00e1\u010dkem ale je, \u017ee nen\u00ed kam odstoupen\u00ed od smlouvy \u010di reklamaci adresovat \u2013 spot\u0159ebitel ze str\u00e1nek nevy\u010dte, kdo je provozovatelem, ani se nedop\u00e1tr\u00e1 obchodn\u00edch podm\u00ednek. \u0160ance na uplatn\u011bn\u00ed pr\u00e1v spot\u0159ebitele je tak i v tomto p\u0159\u00edpad\u011b minim\u00e1ln\u00ed,\u201c<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

Pokud se nav\u00edc jedn\u00e1 o zahrani\u010dn\u00ed podnikatelsk\u00fd subjekt, a je\u0161t\u011b k tomu se s\u00eddlem v \u010c\u00edn\u011b, nem\u00e1 spot\u0159ebitel mo\u017enost obr\u00e1tit se ani na \u010ceskou obchodn\u00ed inspekci, ani na Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum. N\u00e1pomocn\u00fd m\u016f\u017ee b\u00fdt jen dozorov\u00fd org\u00e1n v zemi s\u00eddla spole\u010dnosti.<\/p>\n

Prevence z\u00e1kladem n\u00e1kupu<\/h6>\n

Nejlep\u0161\u00ed prevenc\u00ed p\u0159ed probl\u00e9my s on-line n\u00e1kupy je informovanost a obez\u0159etnost. \u201eChv\u00edle \u010dasu nav\u00edc do zji\u0161t\u011bn\u00ed podstatn\u00fdch informac\u00ed m\u016f\u017ee u\u0161et\u0159it spot\u0159ebitel\u016fm celou \u0159adu starost\u00ed,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1 z dTestu. \u201eP\u0159ed uzav\u0159en\u00edm kupn\u00ed smlouvy p\u0159es e-shop by si spot\u0159ebitel\u00e9 m\u011bli zjistit podstatn\u00e9 informace \u2013 kdo je provozovatel e-shopu a jak\u00e9 jsou podm\u00ednky reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed,\u201c<\/em> doporu\u010duje Hek\u0161ov\u00e1. \u201ePokud spot\u0159ebitel\u00e9 nedohledaj\u00ed identifika\u010dn\u00ed \u010d\u00edslo \u010di kontaktn\u00ed \u00fadaje provozovatele e-shopu, m\u011blo by to b\u00fdt jasn\u00fdm sign\u00e1lem pro n\u00e1kup jinde.\u201c<\/em><\/p>\n

U\u017eite\u010dn\u00fdm n\u00e1strojem jsou recenzn\u00ed port\u00e1ly, na jejich\u017e str\u00e1nk\u00e1ch si lze dan\u00fd e-shop proklepnout. Spot\u0159ebitel\u00e9 zde z\u00edskaj\u00ed i p\u0159edstavu o rychlosti komunikace obchodn\u00edka a kvalit\u011b zbo\u017e\u00ed.<\/p>\n

Na problematick\u00fd e-shop mohou pouk\u00e1zat ale i dal\u0161\u00ed indicie. N\u011bkdy napov\u00ed u\u017e samotn\u00fd n\u00e1zev e-shopu. Pokud n\u00e1zev e-shopu nijak nesouvis\u00ed s nab\u00edzen\u00fdm zbo\u017e\u00edm, m\u011bli by spot\u0159ebitel\u00e9 zbyst\u0159it. Podvodn\u00edci \u010dasto kupuj\u00ed star\u00e9 webov\u00e9 str\u00e1nky a posl\u00e9ze prod\u00e1vaj\u00ed zbo\u017e\u00ed, kter\u00e9 nijak neodpov\u00edd\u00e1 p\u016fvodn\u00edmu z\u00e1m\u011bru str\u00e1nky.<\/p>\n

Zpozorn\u011bt by spot\u0159ebitel\u00e9 m\u011bli tak\u00e9 v p\u0159\u00edpad\u011b, \u017ee se na webov\u00fdch str\u00e1nk\u00e1ch vyskytuj\u00ed chyby v gramatice, nespr\u00e1vn\u00fd slovosled nebo podez\u0159ele dlouh\u00e9 dodac\u00ed lh\u016fty v \u0159\u00e1dech t\u00fddn\u016f \u010di m\u011bs\u00edc\u016f. A kone\u010dn\u011b spot\u0159ebitel\u016fm doporu\u010dujeme pod\u00edvat se na seznam rizikov\u00fdch e-shop\u016f<\/strong><\/a>, kter\u00fd vede \u010cesk\u00e1 obchodn\u00ed inspekce.<\/p>\n

\u201ePokud si spot\u0159ebitel\u00e9 nebudou v\u011bd\u011bt p\u0159i uplat\u0148ov\u00e1n\u00ed sv\u00fdch pr\u00e1v rady, mohou se obr\u00e1tit na na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009. V p\u0159\u00edpad\u011b probl\u00e9m\u016f mohou spot\u0159ebitel\u00e9 tak\u00e9 podat st\u00ed\u017enost do na\u0161\u00ed slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>, kde tak\u00e9 naleznou st\u00ed\u017enosti od dal\u0161\u00edch spot\u0159ebitel\u016f k mnoha e-shop\u016fm,\u201c<\/em> uzav\u00edr\u00e1 za dTest Eduarda Hek\u0161ov\u00e1.<\/p>\n

 <\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Pochybn\u00fdm \u010di <\/p>\n","protected":false},"author":2,"featured_media":285803,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/08\/29\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/285801"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=285801"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/285801\/revisions"}],"predecessor-version":[{"id":285802,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/285801\/revisions\/285802"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/285803"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=285801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=285801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=285801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}