{"id":285684,"date":"2023-08-27T19:28:36","date_gmt":"2023-08-27T18:28:36","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=285684"},"modified":"2023-08-27T19:28:36","modified_gmt":"2023-08-27T18:28:36","slug":"dtest-jak-si-jako-spotrebitel-zajistit-ochranu-svych-prav","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=285684","title":{"rendered":"dTest: Jak si jako spot\u0159ebitel zajistit ochranu sv\u00fdch pr\u00e1v?"},"content":{"rendered":"
Spot\u0159ebitel\u00e9 jsou denn\u011b vystaveni p\u0159e\u0161lap\u016fm poctiv\u00fdch i m\u00e9n\u011b poctiv\u00fdch podnikatel\u016f. N\u00e1strahy, a\u0165 u\u017e ve form\u011b r\u016fzn\u00fdch podvodn\u00fdch obchodn\u00edch praktik \u010di oby\u010dejn\u00fdch reklamac\u00ed, mohou spot\u0159ebitele mnohdy potr\u00e1pit.<\/h6>\n

\"\"P\u0159esto, d\u00edky spot\u0159ebitelsk\u00e9 pr\u00e1vn\u00ed ochran\u011b, maj\u00ed v rukou spoustu mo\u017enost\u00ed, jak se br\u00e1nit. Jen je zapot\u0159eb\u00ed v\u011bd\u011bt, jak na to. Jak si tedy st\u0159e\u017eit sv\u00e1 pr\u00e1va a hl\u00eddat si f\u00e9rov\u00e9 jedn\u00e1n\u00ed ze strany podnikatel\u016f?<\/p>\n

Znejte sv\u00e1 pr\u00e1va a dr\u017ete se jich<\/h6>\n

Ne\u017e se vesele pust\u00edte do on-line n\u00e1kupu, seznamte se s va\u0161imi pr\u00e1vy. Proto, abyste sv\u00fdm pr\u00e1v\u016fm porozum\u011bli, nemus\u00edte b\u00fdt pr\u00e1vn\u00edky pono\u0159en\u00fdmi v z\u00e1kon\u00edc\u00edch. Na internetu najdete dnes ji\u017e spoustu ov\u011b\u0159en\u00fdch \u010dl\u00e1nk\u016f, kter\u00e9 va\u0161e pr\u00e1va pod\u00e1vaj\u00ed \u010dtiv\u00fdm zp\u016fsobem. To v\u00e1m poskytne z\u00e1kladn\u00ed vhled o tom, co m\u016f\u017eete o\u010dek\u00e1vat od prodejc\u016f a poskytovatel\u016f slu\u017eeb. Informace o va\u0161ich pr\u00e1vech poskytujeme tak\u00e9 na na\u0161ich webov\u00fdch str\u00e1nk\u00e1ch www.dtest.cz<\/strong><\/a>. \u0160\u00ed\u0159eji problematiku rozeb\u00edr\u00e1me v na\u0161ich ti\u0161t\u011bn\u00fdch \u010dasopisech.<\/p>\n

\u201eUchov\u00e1vejte si d\u016fkazy. A\u0165 u\u017e se jedn\u00e1 o vady zbo\u017e\u00ed, komunikaci s prodejcem \u010di nekvalitn\u011b provedenou slu\u017ebu, v\u0161e si zdokumentujte. D\u016fkazy se v\u00e1m budou hodit p\u0159i vym\u00e1h\u00e1n\u00ed sv\u00fdch pr\u00e1v,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/h6>\n

Pokud se c\u00edt\u00edte p\u0159i \u0159e\u0161en\u00ed probl\u00e9mu s podnikatelem ztracen\u00ed, nemus\u00edte hned m\u00ed\u0159it k soudu. Br\u00e1nit se m\u016f\u017eete i mimosoudn\u011b, a to bezplatn\u011b. \u010cesk\u00e1 obchodn\u00ed inspekce (\u010cOI) umo\u017e\u0148uje spot\u0159ebitel\u016fm br\u00e1nit se ve v\u0161eobecn\u00fdch spot\u0159ebitelsk\u00fdch sporech s podnikateli mimosoudn\u00ed cestou. C\u00edlem takov\u00e9ho \u0159e\u0161en\u00ed sporu je sm\u00edrn\u00e9 urovn\u00e1n\u00ed.<\/p>\n

\u0158\u00edzen\u00ed m\u016f\u017eete zah\u00e1jit na vlastn\u00ed n\u00e1vrh \u00fastn\u011b do protokolu, p\u00edsemn\u011b nebo prost\u0159ednictv\u00edm on-line formul\u00e1\u0159e na www.coi.cz<\/strong><\/a>. Z n\u00e1vrhu mus\u00ed b\u00fdt jasn\u00e9, koho se spor t\u00fdk\u00e1 a co je podstatou sporu. Spor by m\u011bl b\u00fdt vy\u0159e\u0161en do 90 dn\u016f. Ve zvl\u00e1\u0161\u0165 slo\u017eit\u00fdch sporech m\u016f\u017ee \u010cOI tuto lh\u016ftu prodlou\u017eit o dal\u0161\u00edch 90 dn\u016f. Ne\u017e se v\u0161ak na \u010ceskou obchodn\u00ed inspekci s n\u00e1vrhem na zah\u00e1jen\u00ed obr\u00e1t\u00edte, mus\u00edte se pokusit o vy\u0159e\u0161en\u00ed situace s podnikatelem sami. A\u017e kdy\u017e jste ne\u00fasp\u011b\u0161n\u00ed, m\u00e1te mo\u017enost vyu\u017e\u00edt pomoci \u010cOI.<\/p>\n

\u201eS t\u00edmto \u0159e\u0161en\u00edm v\u0161ak neot\u00e1lejte. N\u00e1vrh na zah\u00e1jen\u00ed mimosoudn\u00edho \u0159\u00edzen\u00ed m\u016f\u017ee spot\u0159ebitel podat nejpozd\u011bji do jednoho roku ode dne, kdy uplatnil sv\u00e9 pr\u00e1vo, kter\u00e9 je p\u0159edm\u011btem sporu, u prod\u00e1vaj\u00edc\u00edho poprv\u00e9,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1 z dTestu.<\/p>\n

\u010cesk\u00e1 obchodn\u00ed inspekce nen\u00ed jedin\u00fdm spr\u00e1vn\u00edm \u00fa\u0159adem, kter\u00fd m\u016f\u017ee pomoci. V p\u0159\u00edpad\u011b, \u017ee \u0159e\u0161\u00edte spor v oblasti finan\u010dn\u00edch slu\u017eeb, m\u016f\u017eete se obr\u00e1tit na finan\u010dn\u00edho arbitra. Pokud se jedn\u00e1 spor v elektronick\u00fdch komunikac\u00edch a po\u0161tovn\u00edch slu\u017eb\u00e1ch, bude n\u00e1pomocn\u00fd \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad. A pro elektroenergetiku, plyn\u00e1renstv\u00ed a tepl\u00e1renstv\u00ed je ur\u010den Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad.<\/p>\n

Za dTest poskytujeme tak\u00e9 slu\u017ebu mimosoudn\u00edho \u0159e\u0161en\u00ed sporu, kde zprost\u0159edkov\u00e1v\u00e1 dosa\u017een\u00ed dohody mezi spot\u0159ebiteli a podnikateli ve sporech, kter\u00e9 by jinak hrozily eskalac\u00ed, a\u017e t\u0159eba do podoby soudn\u00ed p\u0159e. Na str\u00e1nk\u00e1ch https:\/\/www.vasestiznosti.cz\/<\/strong><\/a> vypln\u00edte formul\u00e1\u0159 s pot\u0159ebn\u00fdmi informacemi, va\u0161i st\u00ed\u017enost pak tak\u00e9 uve\u0159ejn\u00edme. Cel\u00fd proces je pro ob\u011b strany dobrovoln\u00fd.<\/p>\n

P\u0159ed\u017ealobn\u00ed v\u00fdzva a soud<\/h6>\n

V krajn\u00edch p\u0159\u00edpadech nemus\u00ed ani mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f p\u0159in\u00e9st uspokojiv\u00e9 \u0159e\u0161en\u00ed. P\u0159ed\u017ealobn\u00ed v\u00fdzva m\u016f\u017ee b\u00fdt fin\u00e1ln\u00ed \u0161anci upozornit na nutnost vy\u0159e\u0161en\u00ed povinnosti p\u0159ed pod\u00e1n\u00edm \u017ealoby. V r\u00e1mci t\u00e9to v\u00fdzvy m\u00e1 podnikatel posledn\u00ed p\u0159\u00edle\u017eitost plnit dobrovoln\u011b, a vyhnout se tak soudn\u00edmu \u0159\u00edzen\u00ed.<\/p>\n

Pokud je p\u0159ed\u017ealobn\u00ed v\u00fdzva zasl\u00e1na a pozd\u011bji dojde k soudn\u00edmu sporu, v kter\u00e9m spot\u0159ebitel usp\u011bje, m\u016f\u017ee od prodejce po\u017eadovat n\u00e1hradu n\u00e1klad\u016f spojen\u00fdch se soudn\u00edm \u0159\u00edzen\u00edm.<\/p>\n

Pokud \u0159e\u0161\u00edte jak\u00fdkoli spot\u0159ebitelsk\u00fd probl\u00e9m, je v\u00e1m k dispozici tak\u00e9 na\u0161e bezplatn\u00e1 pr\u00e1vn\u00ed poradna, a to ka\u017ed\u00fd v\u0161edn\u00ed den od 9 do 17 hodin na tel. \u010d\u00edsle 299 149 009 nebo elektronicky skrze tzv. e-poradnu<\/strong><\/a>.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Spot\u0159ebitel\u00e9 jsou <\/p>\n","protected":false},"author":2,"featured_media":285688,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/08\/27\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/285684"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=285684"}],"version-history":[{"count":3,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/285684\/revisions"}],"predecessor-version":[{"id":285689,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/285684\/revisions\/285689"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/285688"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=285684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=285684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=285684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}