{"id":284077,"date":"2023-08-01T11:15:46","date_gmt":"2023-08-01T10:15:46","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=284077"},"modified":"2023-08-01T11:15:46","modified_gmt":"2023-08-01T10:15:46","slug":"dtest-reklamace-na-taliri-co-s-podmiraky-nekonecnym-cekanim-na-obsluhu-a-studenym-jidlem","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=284077","title":{"rendered":"dTest: Reklamace na tal\u00ed\u0159i: co s podm\u00edr\u00e1ky, nekone\u010dn\u00fdm \u010dek\u00e1n\u00edm na obsluhu a studen\u00fdm j\u00eddlem?"},"content":{"rendered":"
M\u00e1loco dok\u00e1\u017ee zkazit n\u00e1ladu v\u00edce, ne\u017e kdy\u017e si objedn\u00e1te sv\u00e9 obl\u00edben\u00e9 j\u00eddlo a vz\u00e1p\u011bt\u00ed v\u00e1m obsluha donese n\u011bco, co va\u0161e chu\u0165ov\u00e9 poh\u00e1rky rozhodn\u011b nepot\u011b\u0161\u00ed. I takov\u00e1 nep\u0159\u00edjemnost na tal\u00ed\u0159i m\u00e1 v\u0161ak \u0159e\u0161en\u00ed. J\u00eddlo a pit\u00ed objednan\u00e9 v restaurac\u00edch a st\u00e1nc\u00edch s rychl\u00fdm ob\u010derstven\u00edm m\u016f\u017eete reklamovat. Sta\u010d\u00ed b\u00fdt asertivn\u00ed a zn\u00e1t sv\u00e1 pr\u00e1va.<\/h6>\n

\"\"V restaurac\u00edch a st\u00e1nc\u00edch s rychl\u00fdm ob\u010derstven\u00edm uzav\u00edr\u00e1te kupn\u00ed smlouvu jako kdekoliv jinde, a m\u00e1te tak mo\u017enost v p\u0159\u00edpad\u011b nespokojenosti uplatnit reklamaci. P\u0159esto se mnoho spot\u0159ebitel\u016f st\u00e1le ost\u00fdch\u00e1 ozvat. Restaurace \u010di st\u00e1nek s rychl\u00fdm ob\u010derstven\u00edm odpov\u00edd\u00e1 za to, \u017ee nab\u00edzen\u00e9 pokrmy i n\u00e1poje maj\u00ed sjednan\u00e9 vlastnosti, a\u0165 u\u017e jsou prezentov\u00e1ny v j\u00eddeln\u00edm l\u00edstku nebo si je \u00fastn\u011b uprav\u00edte s obsluhou. A pokud vlastnosti nejsou v j\u00eddeln\u00edm l\u00edstku nijak bl\u00ed\u017ee specifikov\u00e1ny, m\u011bly by odpov\u00eddat obecn\u00fdm zvyklostem.<\/p>\n

\u201eV z\u00e1sad\u011b plat\u00ed, \u017ee reklamovat m\u016f\u017eete cokoliv, co je p\u0159edm\u011btem kupn\u00ed smlouvy, kterou s podnikatelem provozuj\u00edc\u00ed restauraci \u010di ob\u010derstven\u00ed uzav\u00edr\u00e1te. D\u016fvodem pro reklamaci m\u016f\u017ee b\u00fdt mno\u017estv\u00ed, teplota, slo\u017een\u00ed, \u0161patn\u00fd postup p\u0159\u00edpravy \u010di chu\u0165 pokrm\u016f a n\u00e1poj\u016f,\u201d<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Jakmile si v\u0161imnete, \u017ee n\u011bco nen\u00ed s va\u0161\u00edm objednan\u00fdm pokrmem v po\u0159\u00e1dku, informujte o tom obsluhu a po\u017e\u00e1dejte o \u0159e\u0161en\u00ed. \u010cas je kl\u00ed\u010dov\u00fd \u2013\u2060 obsluze nespokojenost oznamte ihned. Sna\u017ete se b\u00fdt v t\u00e9to situaci tak\u00e9 objektivn\u00ed a slu\u0161n\u00ed. To, \u017ee pokrm nechutn\u00e1 jako podle receptu od va\u0161\u00ed babi\u010dky, je\u0161t\u011b nemus\u00ed b\u00fdt d\u016fvodem k reklamaci. Pokuste se popsat probl\u00e9m co nejkonkr\u00e9tn\u011bji a jasn\u011b.<\/p>\n

A na co m\u00e1te jako nespokojen\u00fd host pr\u00e1vo?<\/h6>\n

Obecn\u011b m\u016f\u017eete po\u017eadovat p\u0159im\u011b\u0159enou slevu. Takt\u00e9\u017e m\u016f\u017eete \u017e\u00e1dat n\u00e1pravu. Pokud se jedn\u00e1 o zjevn\u00fd nedostatek \u2013\u2060 obsluha v\u00e1m nap\u0159. p\u0159inesla \u00fapln\u011b jin\u00e9 j\u00eddlo, ne\u017e jste si objednali \u2013\u2060 po\u017e\u00e1dejte o n\u00e1pravu ihned. \u201eUr\u010dit\u011b nen\u00ed mo\u017en\u00e9 spo\u0159\u00e1dat cel\u00fd pokrm, a pak reklamovat \u0161patn\u011b dodanou objedn\u00e1vku u\u017e s pr\u00e1zdn\u00fdm tal\u00ed\u0159em,\u201d<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1. Pokud m\u00e1 pokrm \u010di pit\u00ed z\u00e1va\u017en\u00e9 nedostatky, kter\u00e9 nen\u00ed mo\u017en\u00e9 napravit, mohou spot\u0159ebitel\u00e9 tak\u00e9 odstoupit od smlouvy, a nic neplatit.<\/p>\n

\u010cast\u00fdm d\u016fvodem k reklamaci je neadekv\u00e1tn\u00ed mno\u017estv\u00ed pokrmu. Mnoho spot\u0159ebitel\u016f se pot\u00fdk\u00e1 s tzv. podm\u00edr\u00e1ky. Tady je v\u0161ak zapot\u0159eb\u00ed poznamenat, \u017ee ty se hodnot\u00ed a\u017e po spadnut\u00ed p\u011bny.<\/p>\n

Jindy zkaz\u00ed radost studen\u00e9 j\u00eddlo. V t\u011bchto p\u0159\u00edpadech se m\u016f\u017eete na obsluhu obr\u00e1tit s odkazem na normy, kdy v p\u0159\u00edpad\u011b tepl\u00e9ho pokrmu mus\u00ed teplota dosahovat alespo\u0148 60 stup\u0148\u016f Celsia. \u0158e\u0161en\u00edm v tomto p\u0159\u00edpad\u011b m\u016f\u017ee b\u00fdt jednoduch\u00e9 oh\u0159\u00e1t\u00ed. N\u011bkdy v\u0161ak takov\u00e9 oh\u0159\u00e1t\u00ed j\u00eddlo znehodnot\u00ed, pak m\u00e1te n\u00e1rok po\u017eadovat pokrm nov\u00fd.<\/p>\n

A co d\u011blat v p\u0159\u00edpad\u011b nekone\u010dn\u00e9ho \u010dek\u00e1n\u00ed na obsluhu?<\/h6>\n

I tady je mo\u017en\u00e9 se ohradit. \u201ePokud na obsluhu \u010dek\u00e1te dobu ne\u00fam\u011brnou slo\u017eitosti objedn\u00e1vky, m\u016f\u017eete cht\u00edt slevu nebo tak\u00e9 m\u016f\u017eete od kupn\u00ed smlouvy odstoupit a odej\u00edt,\u201d<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1. Jin\u00e1 situace v\u0161ak m\u016f\u017ee nastat, pokud v\u00e1s obsluha o del\u0161\u00ed dob\u011b p\u0159\u00edpravy j\u00eddla p\u0159edem informovala a vy jste souhlasili. Pokud by v\u0161ak restaurace i tuto dobu p\u0159ekro\u010dila, m\u016f\u017ee po\u017eadovat slevu \u010di od smlouvy odstoupit a z restaurace odej\u00edt.<\/p>\n

Kone\u010dn\u011b se m\u016f\u017eete obr\u00e1tit tak\u00e9 na n\u011bkter\u00fd ze st\u00e1tn\u00edch dozorov\u00fdch org\u00e1n\u016f. Pokud jste narazili na probl\u00e9m t\u00fdkaj\u00edc\u00ed se hygieny potravin, m\u016f\u017eete kontaktovat Krajskou hygienickou stanici, St\u00e1tn\u00ed zem\u011bd\u011blskou a potravin\u00e1\u0159skou inspekci nebo St\u00e1tn\u00ed veterin\u00e1rn\u00ed spr\u00e1vu (potraviny \u017eivo\u010di\u0161n\u00e9ho p\u016fvodu). V p\u0159\u00edpad\u011b, \u017ee \u0159e\u0161\u00edte probl\u00e9m s m\u00edrou a mno\u017estv\u00edm pod\u00e1van\u00fdch n\u00e1poj\u016f a pokrm\u016f, se m\u016f\u017eete obr\u00e1tit na \u010ceskou obchodn\u00ed inspekci.<\/p>\n

 <\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

M\u00e1loco dok\u00e1\u017ee <\/p>\n","protected":false},"author":2,"featured_media":284079,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/08\/01\/ram-reklamace.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/284077"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=284077"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/284077\/revisions"}],"predecessor-version":[{"id":284078,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/284077\/revisions\/284078"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/284079"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=284077"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=284077"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=284077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}