{"id":283833,"date":"2023-07-27T17:47:17","date_gmt":"2023-07-27T16:47:17","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=283833"},"modified":"2023-07-27T17:47:17","modified_gmt":"2023-07-27T16:47:17","slug":"dtest-mytus-bez-uctenky-nelze-reklamovat","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=283833","title":{"rendered":"dTest: M\u00fdtus: Bez \u00fa\u010dtenky nelze reklamovat"},"content":{"rendered":"
S reklamac\u00ed zbo\u017e\u00ed \u010di slu\u017eeb se jednou za \u010das setk\u00e1v\u00e1 mnoho z n\u00e1s. P\u0159esto cel\u00e1 \u0159ada \u010desk\u00fdch spot\u0159ebitel\u016f nezn\u00e1 p\u0159i uplat\u0148ov\u00e1n\u00ed reklamace v\u0161echna sv\u00e1 pr\u00e1va. A \u010dasto spot\u0159ebitel\u00e9 vy\u0159izov\u00e1n\u00ed reklamace vzd\u00e1vaj\u00ed kv\u016fli zatoulan\u00e9 \u00fa\u010dtence. M\u00e1lo se v\u0161ak v\u00ed, \u017ee \u00fa\u010dtenka k pod\u00e1n\u00ed a \u00fasp\u011b\u0161n\u00e9mu vy\u0159\u00edzen\u00ed reklamace nen\u00ed nezbytn\u00e1.<\/h6>\n

\"\"Absence pap\u00edrov\u00e9 \u00fa\u010dtenky nen\u00ed automaticky d\u016fvodem pro nep\u0159ijet\u00ed reklamace. \u201eSpot\u0159ebitel\u00e9 si mnohdy mysl\u00ed, \u017ee bez pap\u00edrov\u00e9 \u00fa\u010dtenky nemaj\u00ed mo\u017enost reklamaci podat. Bohu\u017eel n\u011bkte\u0159\u00ed podnikatel\u00e9 t\u00e9to neznalosti vyu\u017e\u00edvaj\u00ed a p\u0159ijet\u00ed reklamace pap\u00edrovou \u00fa\u010dtenkou podmi\u0148uj\u00ed. Spot\u0159ebitel m\u00e1 v\u0161ak mo\u017enost prok\u00e1zat n\u00e1kup \u010di \u010derp\u00e1n\u00ed slu\u017eby celou \u0159adou dal\u0161\u00edch zp\u016fsob\u016f. P\u0159i uplat\u0148ov\u00e1n\u00ed reklamace toti\u017e sta\u010d\u00ed prok\u00e1zat, \u017ee u podnikatele zbo\u017e\u00ed zakoupil,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

\u010c\u00edm v\u0161\u00edm je tedy mo\u017en\u00e9 n\u00e1kup nebo \u010derp\u00e1n\u00ed slu\u017eby u podnikatele prok\u00e1zat?<\/h6>\n

N\u011bkdy si spot\u0159ebitel\u00e9 proz\u00edrav\u011b fot\u00ed \u00fa\u010dtenky do telefonu pro p\u0159\u00edpad ztr\u00e1ty \u010di pozd\u011bj\u0161\u00ed ne\u010ditelnosti pap\u00edrov\u00e9 \u00fa\u010dtenky. Pokud n\u00e1sledn\u011b elektronickou kopii pap\u00edrov\u00e9 \u00fa\u010dtenky p\u0159edlo\u017e\u00ed podnikateli, podnikatel mus\u00ed tento doklad k reklamaci akceptovat. Dnes u\u017e pro tyto p\u0159\u00edpady existuje tak\u00e9 cel\u00e1 \u0159ada mobiln\u00edch aplikac\u00ed pro spr\u00e1vu \u00fa\u010dtenek. \u00da\u010dtenku mohou spot\u0159ebitel\u00e9 po n\u00e1kupu jednodu\u0161e vyfotit, pojmenovat a origin\u00e1l \u00fa\u010dtenky s klidn\u00fdm srdcem zahodit.<\/p>\n

Pokud spot\u0159ebitel plat\u00ed zbo\u017e\u00ed \u010di slu\u017ebu bezhotovostn\u011b, tedy platbou kartou nebo p\u0159evodem, je nejjednodu\u0161\u0161\u00ed cestou dolo\u017eit koupi bankovn\u00edm v\u00fdpisem, kde je uveden n\u00e1zev obchodn\u00edka, datum n\u00e1kupu a \u010d\u00e1stka, kterou zaplatil. Tento krok spot\u0159ebitel\u00e9 mohou jednodu\u0161e u\u010dinit dohled\u00e1n\u00edm ve v\u00fdpisu v internetov\u00e9m bankovnictv\u00ed.<\/p>\n

Pokud spot\u0159ebitel platil hotov\u011b a nem\u00e1 ani pap\u00edrovou, ani elektronickou podobu \u00fa\u010dtenky, situace st\u00e1le nen\u00ed ztracen\u00e1. \u201eSpot\u0159ebitel m\u016f\u017ee koupi zbo\u017e\u00ed prok\u00e1zat nap\u0159. origin\u00e1ln\u00edm obalem zbo\u017e\u00ed nebo unik\u00e1tnost\u00ed zbo\u017e\u00ed, kter\u00e9 nikdo jin\u00fd neprod\u00e1v\u00e1 \u2013 typicky se m\u016f\u017ee jednat o produkt n\u011bjak\u00e9 autorsk\u00e9 tvorby,\u201d<\/em> dod\u00e1v\u00e1 Eduarda Hek\u0161ov\u00e1 z dTestu. V krajn\u00edm p\u0159\u00edpad\u011b, pokud by spor o reklamaci dosp\u011bl a\u017e k soudn\u00edmu \u0159\u00edzen\u00ed, je mo\u017en\u00e9 prok\u00e1zat koupi sv\u011bdeckou v\u00fdpov\u011bd\u00ed.<\/p>\n

Kone\u010dn\u011b je v\u0161ak zapot\u0159eb\u00ed pamatovat na \u010dasov\u011b omezenou odpov\u011bdnost za vady \u2013 je tak nutn\u00e9 prok\u00e1zat, kdy k zakoupen\u00ed zbo\u017e\u00ed \u010di \u010derp\u00e1n\u00ed slu\u017eby do\u0161lo.<\/p>\n

\u00da\u010dtenky z druh\u00e9 ruky?<\/h6>\n

Mnoho spot\u0159ebitel\u016f r\u00e1do nakupuje zbo\u017e\u00ed z druh\u00e9 ruky \u2013 je to mnohdy v\u00fdhodn\u00e9 i ekologick\u00e9. V takov\u00e9m p\u0159\u00edpad\u011b obvykle dost\u00e1vaj\u00ed \u00fa\u010dtenku od p\u016fvodn\u00edho vlastn\u00edka, kter\u00e1 potvrzuje, \u017ee je na zbo\u017e\u00ed je\u0161t\u011b z\u00e1ruka. Pokud v\u0161ak spot\u0159ebitel pot\u0159ebuje zbo\u017e\u00ed reklamovat, m\u016f\u017ee narazit na situaci, kdy podnikatel reklamaci nep\u0159ijme. Spot\u0159ebitele m\u016f\u017ee podnikatel p\u0159ekvapit tvrzen\u00edm, \u017ee s nov\u00fdm majitelem zbo\u017e\u00ed nem\u00e1 \u017e\u00e1dn\u00fd pr\u00e1vn\u00ed vztah. \u201ePodnikatel bude m\u00edt v takov\u00e9 situaci pravdu. Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed jsou toti\u017e v\u00e1zan\u00e1 ke kupn\u00ed smlouv\u011b, kterou prodejce uzav\u0159el se sv\u00fdm p\u016fvodn\u00edm z\u00e1kazn\u00edkem,\u201d<\/em> p\u0159ipom\u00edn\u00e1 Eduara Hek\u0161ov\u00e1.<\/p>\n

\u0158e\u0161en\u00ed pro takovou situaci je jednoduch\u00e9. P\u0159i koupi zbo\u017e\u00ed z druh\u00e9 ruky je vhodn\u00e9 sepsat tzv. postoupen\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed. V postoupen\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed vlastn\u00edk prohla\u0161uje, \u017ee v\u0161echna sou\u010dasn\u00e1 i budouc\u00ed pr\u00e1va postupuje na nov\u00e9ho vlastn\u00edka zbo\u017e\u00ed. Vzor tohoto prohl\u00e1\u0161en\u00ed naleznete ke sta\u017een\u00ed i zde<\/strong><\/a>.<\/p>\n

Pokud se setk\u00e1te se situac\u00ed, kdy v\u00e1m prod\u00e1vaj\u00edc\u00ed odm\u00edt\u00e1 p\u0159ijmout reklamaci kv\u016fli nedolo\u017een\u00ed \u00fa\u010dtenky, doporu\u010dujeme se obr\u00e1tit na na\u0161i spot\u0159ebitelskou poradnu na telefonn\u00edm \u010d\u00edsle 299 149 009 (Po-P\u00e1 9-17 hod.) nebo na e-mailu dtest@dtest.cz<\/strong><\/a>.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

S reklamac\u00ed <\/p>\n","protected":false},"author":2,"featured_media":283835,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/07\/27\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/283833"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=283833"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/283833\/revisions"}],"predecessor-version":[{"id":283834,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/283833\/revisions\/283834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/283835"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=283833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=283833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=283833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}