{"id":281135,"date":"2023-06-15T09:51:50","date_gmt":"2023-06-15T08:51:50","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=281135"},"modified":"2023-06-15T09:51:50","modified_gmt":"2023-06-15T08:51:50","slug":"dtest-nechtene-a-nevyzadane-jak-nalozit-s-neobjednanym-zbozim-nebo-s-jinym-plnenim","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=281135","title":{"rendered":"dTest: Necht\u011bn\u00e9 a nevy\u017e\u00e1dan\u00e9 \u2013 Jak nalo\u017eit s neobjednan\u00fdm zbo\u017e\u00edm nebo s jin\u00fdm pln\u011bn\u00edm"},"content":{"rendered":"<h4>Ocitli jste se u\u017e n\u011bkdy ve zvl\u00e1\u0161tn\u00ed situaci, kdy v\u00e1m do schr\u00e1nky dorazila z\u00e1silka, kterou jste si v\u016fbec neobjednali? A v\u011bt\u0161inou od spole\u010dnosti, se kterou jste vlastn\u011b nikdy nebyli v kontaktu? P\u0159ipravili jsme si pro v\u00e1s komplexn\u00ed shrnut\u00ed, jak s neobjednan\u00fdm zbo\u017e\u00edm \u010di pln\u011bn\u00edm nalo\u017eit.<\/h4>\n<h6>Chyba nebo \u00famysl?<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>V prv\u00e9 \u0159ad\u011b je kl\u00ed\u010dov\u00e9 zjistit, zda se skute\u010dn\u011b jedn\u00e1 o neobjednan\u00e9 zbo\u017e\u00ed \u010di slu\u017ebu. Ne v\u017edy se mus\u00ed jednat o postrann\u00ed \u00famysl prodejce, ale o oby\u010dejnou lidskou chybu nap\u0159. p\u0159i odesl\u00e1n\u00ed zbo\u017e\u00ed na \u0161patnou adresu. Doporu\u010dujeme si tedy v prv\u00e9 \u0159ad\u011b pe\u010dliv\u011b zkontrolovat ve\u0161ker\u00e9 informace, kter\u00e9 m\u00e1te k dispozici \u2013 nap\u0159. e-mailovou komunikaci nebo ozn\u00e1men\u00ed o doru\u010den\u00ed, a kontaktovat prodejce.<\/p>\n<p>Pokud jste v\u0161ak p\u0159esv\u011bd\u010den\u00ed, \u017ee se skute\u010dn\u011b jedn\u00e1 o neobjednan\u00e9 zbo\u017e\u00ed nebo pln\u011bn\u00ed, je zapot\u0159eb\u00ed vych\u00e1zet z toho, \u017ee podnikatel je opr\u00e1vn\u011bn spot\u0159ebiteli zas\u00edlat pln\u011bn\u00ed jen v p\u0159\u00edpad\u011b, \u017ee si zbo\u017e\u00ed \u010di slu\u017ebu prokazateln\u011b objednal. <em>\u201eV moment\u011b, kdy jste si nic neobjednali, a v po\u0161tovn\u00ed schr\u00e1nce v\u00e1m p\u0159ist\u00e1lo nevy\u017e\u00e1dan\u00e9 p\u0159ekvapen\u00ed, m\u016f\u017ee b\u00fdt takov\u00e9 zas\u00edl\u00e1n\u00ed zbo\u017e\u00ed vyhodnoceno jako agresivn\u00ed obchodn\u00ed praktika,\u201c<\/em> upozor\u0148uje \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest Eduarda Hek\u0161ov\u00e1. I z tohoto d\u016fvodu spot\u0159ebitel nem\u00e1 povinnost nevy\u017e\u00e1dan\u00e9 zbo\u017e\u00ed na sv\u00e9 n\u00e1klady vracet. <em>\u201eNav\u00edc, co\u017e mnoho spot\u0159ebitel\u016f nev\u00ed, nemus\u00ed spole\u010dnost o doru\u010den\u00ed neobjednan\u00e9ho zbo\u017e\u00ed informovat. Z pohledu ob\u010dansk\u00e9ho z\u00e1kon\u00edku se toti\u017e jedn\u00e1 o neobjednan\u00e9 pln\u011bn\u00ed,\u201c<\/em> dod\u00e1v\u00e1 Hek\u0161ov\u00e1.<\/p>\n<h6>Nemus\u00edte platit<\/h6>\n<p>M\u016f\u017ee v\u0161ak nastat situace, kdy prodejci po spot\u0159ebiteli zaplacen\u00ed neobjednan\u00e9ho pln\u011bn\u00ed cht\u011bj\u00ed. V takov\u00e9m p\u0159\u00edpad\u011b by v\u0161ak dan\u00e1 spole\u010dnost musela prok\u00e1zat, \u017ee spot\u0159ebitel projevil p\u0159\u00e1n\u00ed zbo\u017e\u00ed obdr\u017eet \u2013 nap\u0159. dolo\u017een\u00edm objedn\u00e1vky. <em>\u201eJak u\u017e bylo zm\u00edn\u011bno, kupuj\u00edc\u00ed je povinen uhradit pouze cenu za zbo\u017e\u00ed, kter\u00e9 si od spole\u010dnosti prokazateln\u011b objednal. Kl\u00ed\u010dov\u00e9 tak je nejen to, zda objedn\u00e1vka byla skute\u010dn\u011b u\u010din\u011bna, ale tak\u00e9 to, zda nebyla pozd\u011bji zru\u0161ena, nap\u0159. v r\u00e1mci odstoupen\u00ed od smlouvy do 14 dn\u016f,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1.<\/p>\n<p>Kone\u010dn\u011b se tak\u00e9 m\u016f\u017eete v p\u0159\u00edpad\u011b nevy\u017e\u00e1dan\u00fdch z\u00e1silek obr\u00e1tit s podn\u011btem na \u010ceskou obchodn\u00ed inspekci, kter\u00e1 n\u00e1sledn\u011b pro\u0161et\u0159\u00ed, zda se jedn\u00e1 o zak\u00e1zanou agresivn\u00ed obchodn\u00ed praktiku. V p\u0159\u00edpad\u011b opakovan\u00e9ho zas\u00edl\u00e1n\u00ed neobjednan\u00fdch bal\u00ed\u010dk\u016f lze tak\u00e9 obchodn\u00edkovi zaslat <a href=\"https:\/\/www.dtest.cz\/clanek-3501\/odmitnuti-zasilani-neobjednaneho-zbozi\" target=\"_blank\" rel=\"noopener\"><strong>odm\u00edtnut\u00ed zas\u00edl\u00e1n\u00ed neobjednan\u00e9ho zbo\u017e\u00ed.<\/strong><\/a><\/p>\n<p>A pokud si s nevy\u017e\u00e1dan\u00fdmi z\u00e1silkami nev\u00edte rady, doporu\u010dujeme se obr\u00e1tit na na\u0161i na\u0161\u00ed spot\u0159ebitelskou poradnu na telefonn\u00edm \u010d\u00edsle 299 149 009 (ka\u017ed\u00fd v\u0161edn\u00ed den 9-17 hod.) nebo na e-mailu <a href=\"mailto:dtest@dtest.cz\" target=\"_blank\" rel=\"noopener\"><strong>dtest@dtest.cz<\/strong><\/a>. Spot\u0159ebitel\u00e9 si na obchodn\u00edky mohou st\u011b\u017eovat v r\u00e1mci slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz, kde je tak\u00e9 mo\u017en\u00e9 spor transparentn\u011b vy\u0159e\u0161it.<\/p>\n<p><strong>dTest<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ocitli jste <\/p>\n","protected":false},"author":2,"featured_media":281137,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/06\/15\/ram-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/281135"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=281135"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/281135\/revisions"}],"predecessor-version":[{"id":281136,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/281135\/revisions\/281136"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/281137"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=281135"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=281135"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=281135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}