{"id":279590,"date":"2023-05-25T13:39:22","date_gmt":"2023-05-25T12:39:22","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=279590"},"modified":"2023-05-25T13:39:22","modified_gmt":"2023-05-25T12:39:22","slug":"ceska-sporitelna-v-digitalni-aplikaci-george-lze-nove-podat-zadost-o-vraceni-platby-odeslane-na-spatny-ucet","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=279590","title":{"rendered":"\u010cESK\u00c1 SPO\u0158ITELNA: V digit\u00e1ln\u00ed aplikaci George lze nov\u011b podat \u017e\u00e1dost o vr\u00e1cen\u00ed platby odeslan\u00e9 na \u0161patn\u00fd \u00fa\u010det"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-271404 size-full\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023.png\" alt=\"\" width=\"1880\" height=\"899\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023.png 1880w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023-300x143.png 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023-768x367.png 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023-1024x490.png 1024w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023-747x357.png 747w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/01\/18\/\u010cesk\u00e1_spo\u0159itelna_-_logo_2023-1010x483.png 1010w\" sizes=\"(max-width: 1880px) 100vw, 1880px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h6>Poslali jste pen\u00edze na chybn\u011b zadan\u00fd \u00fa\u010det? Nevad\u00ed. V mobiln\u00ed i po\u010d\u00edta\u010dov\u00e9 verzi bankovnictv\u00ed George lze snadno podat \u017e\u00e1dost o vr\u00e1cen\u00ed odchoz\u00ed jednor\u00e1zov\u00e9 dom\u00e1c\u00ed platby. Sta\u010d\u00ed vyplnit jednoduch\u00fd formul\u00e1\u0159, kter\u00fd je p\u0159\u00edmo v aplikaci George. Dosud museli klienti tuto \u017e\u00e1dost podat telefonicky p\u0159es klientsk\u00e9 centrum nebo zaj\u00edt osobn\u011b na pobo\u010dku.<\/h6>\n<p><em>\u201eNa\u0161\u00edm c\u00edlem bylo, aby cel\u00fd proces \u017e\u00e1dosti o vr\u00e1cen\u00ed chybn\u011b odeslan\u00e9 platby v digit\u00e1ln\u00edm prost\u0159ed\u00ed byl pro klienty co nejjednodu\u0161\u0161\u00ed. On-line pr\u016fvodce, podobn\u011b jako u reklamac\u00ed kartov\u00fdch transakc\u00ed, klienta provede n\u011bkolika kroky p\u0159\u00edmo v Georgi. \u017d\u00e1dost zpracujeme a d\u00e1me mu obratem v\u011bd\u011bt, jak\u00fd bude dal\u0161\u00ed postup,<\/em>\u201c \u0159\u00edk\u00e1 Franti\u0161ek Knap, expert na platebn\u00ed \u0159e\u0161en\u00ed v \u010cesk\u00e9 spo\u0159iteln\u011b.<\/p>\n<h6>Pen\u00edze p\u0159ijdou zp\u011bt na \u00fa\u010det v\u011bt\u0161inou do 30 dn\u016f<\/h6>\n<p>\u010cesk\u00e1 spo\u0159itelna m\u011bs\u00ed\u010dn\u011b zpracuje v pr\u016fm\u011bru okolo 5 milion\u016f odchoz\u00edch plateb zadan\u00fdch v mobiln\u00ed nebo po\u010d\u00edta\u010dov\u00e9 aplikaci George. M\u011bs\u00ed\u010dn\u011b p\u0159itom eviduje zhruba 600 \u017e\u00e1dost\u00ed o vr\u00e1cen\u00ed platby zaslan\u00e9 na chybn\u00fd \u00fa\u010det. Naprostou v\u011bt\u0161inu takov\u00fdch \u017e\u00e1dost\u00ed se Spo\u0159iteln\u011b da\u0159\u00ed ve spolupr\u00e1ci s ostatn\u00edmi bankami vy\u0159e\u0161it do jednoho m\u011bs\u00edce. Pokud se po 30 dnech od pod\u00e1n\u00ed \u017e\u00e1dosti platba nevr\u00e1t\u00ed na \u00fa\u010det klienta, banka mu pom\u016f\u017ee z\u00edskat pot\u0159ebn\u00e9 \u00fadaje o p\u0159\u00edjemci, aby mohl celou z\u00e1le\u017eitost \u0159e\u0161it s Polic\u00ed \u010cR.<\/p>\n<p><strong>(tz-spo\u0159)<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Poslali <\/p>\n","protected":false},"author":2,"featured_media":279593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/05\/25\/ram-sporitelna.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/279590"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=279590"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/279590\/revisions"}],"predecessor-version":[{"id":279591,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/279590\/revisions\/279591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/279593"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=279590"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=279590"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=279590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}