{"id":279507,"date":"2023-05-23T18:58:37","date_gmt":"2023-05-23T17:58:37","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=279507"},"modified":"2023-05-23T18:58:37","modified_gmt":"2023-05-23T17:58:37","slug":"dtest-odskodneni-pri-cestach-verejnymi-dopravnimi-prostredky-v-eu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=279507","title":{"rendered":"dTest: Od\u0161kodn\u011bn\u00ed p\u0159i cest\u00e1ch ve\u0159ejn\u00fdmi dopravn\u00edmi prost\u0159edky v EU"},"content":{"rendered":"<h6>Cestuj\u00edc\u00ed v Evropsk\u00e9 unii a p\u0159i cest\u00e1ch z Evropsk\u00e9 unie maj\u00ed pr\u00e1vo na od\u0161kodn\u011bn\u00ed v p\u0159\u00edpad\u011b probl\u00e9m\u016f p\u0159i cestov\u00e1n\u00ed ve\u0159ejn\u00fdmi dopravn\u00edmi prost\u0159edky, v\u010detn\u011b letadel, vlak\u016f, autobus\u016f a lod\u00ed. Tato pr\u00e1va jsou upravena p\u0159\u00edmo \u00fa\u010dinn\u00fdmi evropsk\u00fdmi na\u0159\u00edzen\u00edmi. Zahrnuj\u00ed zejm\u00e9na pr\u00e1va plynouc\u00ed ze zru\u0161en\u00ed cesty, z del\u0161\u00edho zpo\u017ed\u011bn\u00ed, ale i p\u0159\u00edpady ztracen\u00e9ho nebo zatoulan\u00e9ho zavazadla. N\u011bkte\u0159\u00ed dopravci, zejm\u00e9na \u017eelezni\u010dn\u00ed, poskytuj\u00ed od\u0161kodn\u011bn\u00ed i nad r\u00e1mec t\u011bchto obecn\u00fdch pravidel.<\/h6>\n<p>Bl\u00ed\u017e\u00ed se l\u00e9to, doba pr\u00e1zdnin a dovolen\u00fdch a mnoho spot\u0159ebitel\u016f bude v t\u00e9to dob\u011b v\u00edce vyu\u017e\u00edvat ve\u0159ejnou dopravu. <em>\u201eSpot\u0159ebitel\u00e9 by si m\u011bli b\u00fdt v\u011bdomi, \u017ee cestov\u00e1n\u00ed ve\u0159ejn\u00fdmi dopravn\u00edmi prost\u0159edky jim v\u016f\u010di dopravc\u016fm p\u0159in\u00e1\u0161\u00ed v\u00fdznamn\u00e1 pr\u00e1va,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka nejv\u011bt\u0161\u00ed \u010desk\u00e9 spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1: <em>\u201eCestuj\u00edc\u00ed n\u011bkdy z neznalosti nebo v d\u016fsledku tzv. racion\u00e1ln\u00ed apatie tato pr\u00e1va neuplat\u0148uj\u00ed nebo na n\u011b rezignuj\u00ed. Nen\u00ed pro to v\u0161ak d\u016fvod.\u201c<\/em><\/p>\n<p>V leteck\u00e9 doprav\u011b doch\u00e1z\u00ed v l\u00e9t\u011b k mnoha zm\u011bn\u00e1m i k zpo\u017ed\u011bn\u00ed. <em>\u201eV p\u0159\u00edpad\u011b odep\u0159en\u00ed n\u00e1stupu na palubu, zru\u0161en\u00ed nebo v\u00fdznamn\u00e9ho zpo\u017ed\u011bn\u00ed let\u016f, pokud odl\u00e9t\u00e1te z leti\u0161t\u011b le\u017e\u00edc\u00edho na \u00fazem\u00ed EU s kter\u00fdmkoliv dopravcem nebo z t\u0159et\u00ed zem\u011b s evropsk\u00fdm dopravcem, m\u00e1 cestuj\u00edc\u00ed pr\u00e1vo na bezplatnou p\u00e9\u010di v podob\u011b ubytov\u00e1n\u00ed a ob\u010derstven\u00ed, zaji\u0161t\u011bn\u00ed p\u0159epravy n\u00e1hradn\u00edm letem anebo i na finan\u010dn\u00ed od\u0161kodn\u011bn\u00ed, a to za p\u0159esn\u011b definovan\u00fdch podm\u00ednek,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1 a dopl\u0148uje: <em>\u201eCestuj\u00edc\u00ed pr\u00e1vo na finan\u010dn\u00ed od\u0161kodn\u011bn\u00ed za zpo\u017ed\u011bn\u00ed nebo zru\u0161en\u00ed letu nemaj\u00ed, pokud k t\u011bmto situac\u00edm dojde z d\u016fvodu vy\u0161\u0161\u00ed moci, za co\u017e se pova\u017euje nap\u0159\u00edklad nep\u0159\u00edzniv\u00e9 po\u010das\u00ed.\u201c<\/em><\/p>\n<h6>Od\u0161kodn\u011bn\u00ed v leteck\u00e9 doprav\u011b je odstup\u0148ovan\u00e9 podle vzd\u00e1lenost\u00ed:<\/h6>\n<ul>\n<li>\u00b7 250 eur u v\u0161ech let\u016f o d\u00e9lce do 1500 kilometr\u016f,<\/li>\n<li>\u00b7 400 eur u v\u0161ech let\u016f v r\u00e1mci EU del\u0161\u00edch ne\u017e 1500 kilometr\u016f a u v\u0161ech ostatn\u00edch let\u016f o d\u00e9lce od 1500 kilometr\u016f do 3500 kilometr\u016f,<\/li>\n<li>\u00b7 600 eur u v\u0161ech ostatn\u00edch let\u016f.<\/li>\n<\/ul>\n<p>V\u00fd\u0161e kompenzace m\u016f\u017ee b\u00fdt v z\u00e1vislosti na nab\u00eddnut\u00e9m n\u00e1hradn\u00edm spojen\u00ed sn\u00ed\u017eena na polovinu. Pokud je let zru\u0161en, dopravce v\u00e1m tedy mus\u00ed poskytnout p\u0159esm\u011brov\u00e1n\u00ed a nezbytnou p\u00e9\u010di.<\/p>\n<p>V \u017eelezni\u010dn\u00ed doprav\u011b m\u00e1 cestuj\u00edc\u00ed tak\u00e9 n\u00e1rok na od\u0161kodn\u011bn\u00ed v z\u00e1vislosti na d\u00e9lce zpo\u017ed\u011bn\u00ed vlaku. \u201e<em>Pokud zpo\u017ed\u011bn\u00ed mezi v\u00fdchoz\u00ed a c\u00edlovou stanic\u00ed \u010din\u00ed 60 a\u017e 119 minut, m\u016f\u017ee cestuj\u00edc\u00ed po\u017eadovat od\u0161kodn\u011bn\u00ed ve v\u00fd\u0161i 25 % ceny j\u00edzdenky,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: <em>\u201eU zpo\u017ed\u011bn\u00ed p\u0159esahuj\u00edc\u00edho 120 minut \u010din\u00ed v\u00fd\u0161e kompenzace 50 % ceny j\u00edzdenky.\u201c<\/em> Ani v jednom p\u0159\u00edpad\u011b neztr\u00e1c\u00ed cestuj\u00edc\u00ed n\u00e1rok na p\u0159epravu. Od\u0161kodn\u011bn\u00ed mus\u00ed dopravce vyplatit do jednoho m\u011bs\u00edce od pod\u00e1n\u00ed \u017e\u00e1dosti, a to ve form\u011b pouk\u00e1zek nebo jin\u00fdch slu\u017eeb, p\u0159\u00edpadn\u011b p\u0159\u00edmo v pen\u011bz\u00edch, pokud o to cestuj\u00edc\u00ed po\u017e\u00e1d\u00e1. N\u011bkte\u0159\u00ed dopravci poskytuj\u00ed i nadstandardn\u00ed kompenzace za zpo\u017ed\u011bn\u00ed, o kter\u00e9 cestuj\u00edc\u00ed nemus\u00ed \u017e\u00e1dat. V\u017edy v\u0161ak plat\u00ed z\u00e1kladn\u00ed pr\u00e1va na od\u0161kodn\u011bn\u00ed, kter\u00e1 jsou d\u00e1na evropsk\u00fdm na\u0159\u00edzen\u00edm.<\/p>\n<p>Ve ve\u0159ejn\u00e9 autobusov\u00e9 a autokarov\u00e9 doprav\u011b se s ohledem na obt\u00ed\u017en\u011b p\u0159edv\u00eddateln\u00e9 pom\u011bry na silnic\u00edch ne\u0159e\u0161\u00ed zpo\u017ed\u011bn\u00ed nabran\u00e9 po cest\u011b, ale zru\u0161en\u00ed autobusov\u00e9ho spoje, nezaji\u0161t\u011bn\u00ed rezervovan\u00e9 dopravy (tzv. overbooking) nebo zpo\u017ed\u011bn\u00ed p\u0159i odjezdu autobusu p\u0159i odjezdu z termin\u00e1lu o v\u00edce ne\u017e 120 minut, a to pouze p\u0159i d\u00e1lkov\u00e9 doprav\u011b p\u0159esahuj\u00edc\u00ed 250 km.<em> \u201eV t\u011bchto p\u0159\u00edpadech m\u00e1 cestuj\u00edc\u00ed n\u00e1rok na a) pokra\u010dov\u00e1n\u00ed nebo p\u0159esm\u011brov\u00e1n\u00edm do c\u00edlov\u00e9ho m\u00edsta ur\u010den\u00ed, bez jak\u00fdchkoli dal\u0161\u00edch n\u00e1klad\u016f a p\u0159i nejbli\u017e\u0161\u00ed p\u0159\u00edle\u017eitosti nebo b) n\u00e1hradu j\u00edzdn\u00e9ho a p\u0159\u00edpadnou bezplatnou zp\u00e1te\u010dn\u00ed p\u0159epravou autobusem nebo autokarem do p\u016fvodn\u00edho m\u00edsta odjezdu,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1 a up\u0159es\u0148uje:<em> \u201ePokud dopravce cestuj\u00edc\u00edmu takov\u00e9 mo\u017enosti nenab\u00eddne, m\u00e1 cestuj\u00edc\u00ed pr\u00e1vo na n\u00e1hradu j\u00edzdn\u00e9ho a na n\u00e1hradu \u0161kody ve v\u00fd\u0161i 50 % ceny j\u00edzdn\u00e9ho. Tuto \u010d\u00e1stku je dopravce povinen vyplatit ve lh\u016ft\u011b jednoho m\u011bs\u00edce od pod\u00e1n\u00ed \u017e\u00e1dosti o n\u00e1hradu.\u201c<\/em><\/p>\n<p>Obdobn\u00e1 pr\u00e1va zaru\u010duj\u00ed pr\u00e1vn\u00ed p\u0159edpisy i v p\u0159\u00edpad\u011b zru\u0161en\u00ed cesty lod\u00ed, zpo\u017ed\u011bn\u00ed p\u0159i odjezdu lod\u011b a zpo\u017ed\u011bn\u00ed samotn\u00e9 cesty lod\u00ed. <em>\u201eTato pr\u00e1va budou cestuj\u00edc\u00ed uplat\u0148ovat zejm\u00e9na p\u0159i cest\u00e1ch trajekty na mo\u0159i,<\/em>\u201c vysv\u011btluje Eduarda Hek\u0161ov\u00e1 a uzav\u00edr\u00e1: <em>\u201eP\u0159\u00edkladem je zpo\u017ed\u011bn\u00e9 p\u0159iplut\u00ed do c\u00edlov\u00e9 destinace o v\u00edce ne\u017e 1 hodinu. V tomto p\u0159\u00edpad\u011b m\u016f\u017ee b\u00fdt n\u00e1rok na od\u0161kodn\u011bn\u00ed v z\u00e1vislosti na d\u00e9lce zpo\u017ed\u011bn\u00ed ve v\u00fd\u0161i 25 % a\u017e 50 % ceny j\u00edzdenky.\u201c <\/em><\/p>\n<p>Chyst\u00e1te-li se na cesty, m\u016f\u017eete vyu\u017e\u00edt na\u0161eho <a href=\"https:\/\/www.dtest.cz\/publikace-10\/pomocnik-na-cesty\" target=\"_blank\" rel=\"noopener\"><strong>Pomocn\u00edka na cesty<\/strong><\/a>. Situace plynouc\u00ed z probl\u00e9m\u016f p\u0159i cestov\u00e1n\u00ed pom\u016f\u017ee vy\u0159e\u0161it bezplatn\u00e1 spot\u0159ebitelsk\u00e1 poradna dTestu, a to elektronicky na <a href=\"https:\/\/www.dtest.cz\/spotrebitelska-poradna\" target=\"_blank\" rel=\"noopener\"><strong>www.dtest.cz\/spotrebitelska-poradna<\/strong><\/a> nebo telefonicky na \u010d\u00edslo 299 149 009, vyu\u017e\u00edt lze tak\u00e9 n\u011bkter\u00fd z na\u0161ich <a href=\"https:\/\/www.dtest.cz\/clanky-13\/vzorove-dopisy-podle-noz\/?utm_source=GoG&amp;utm_medium=All&amp;utm_campaign=STR_S_DSA&amp;gclid=EAIaIQobChMI0aesnOTC_gIV1RV7Ch3bEwwOEAAYASAAEgKsNPD_BwE\" target=\"_blank\" rel=\"noopener\"><strong>vzorov\u00fdch dopis\u016f<\/strong><\/a>, kter\u00fd pom\u016f\u017ee p\u0159i uplatn\u011bn\u00ed pr\u00e1v cestuj\u00edc\u00edch.<\/p>\n<p><strong>dTest<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cestuj\u00edc\u00ed v <\/p>\n","protected":false},"author":2,"featured_media":279510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/05\/23\/ram-odskodneni.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/279507"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=279507"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/279507\/revisions"}],"predecessor-version":[{"id":279509,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/279507\/revisions\/279509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/279510"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=279507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=279507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=279507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}