{"id":272862,"date":"2023-02-08T18:37:15","date_gmt":"2023-02-08T17:37:15","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=272862"},"modified":"2023-02-08T18:37:15","modified_gmt":"2023-02-08T17:37:15","slug":"dtest-neobjednane-sluzby-tretich-osob-uctovane-pres-o2","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=272862","title":{"rendered":"dTest: Neobjednan\u00e9 slu\u017eby t\u0159et\u00edch osob \u00fa\u010dtovan\u00e9 p\u0159es O2"},"content":{"rendered":"
\u00da\u010dastn\u00edk\u016fm slu\u017eeb mobiln\u00edho oper\u00e1tora O2 se v ned\u00e1vn\u00e9 minulosti st\u00e1valo, \u017ee na sv\u00e9m vy\u00fa\u010dtov\u00e1n\u00ed nalezli polo\u017eku za slu\u017ebu, kterou si neobjednali. Zp\u016fsobovalo to nastaven\u00ed slu\u017eeb m-platba u tohoto oper\u00e1tora, kter\u00e9 umo\u017e\u0148ovalo r\u016fzn\u00fdm aplikac\u00edm, s jejich\u017e poskytovateli m\u011bl oper\u00e1tor O2 smlouvy, zajistit si \u010dasto jen nev\u011bdom\u00fdm kliknut\u00edm \u00fa\u010dastn\u00edka \u201eobjedn\u00e1vku\u201c slu\u017eeb. Poskytovatel\u00e9 t\u011bchto slu\u017eeb si pak ve vy\u00fa\u010dtov\u00e1n\u00ed mobiln\u00edho oper\u00e1tora O2 \u00fa\u010dtovali za necht\u011bn\u00e9 a v\u011bdom\u011b neobjednan\u00e9 slu\u017eby pen\u00edze od \u00fa\u010dastn\u00edk\u016f. Tato praxe ji\u017e z\u0159ejm\u011b ust\u00e1v\u00e1, p\u0159esto by spot\u0159ebitel\u00e9 m\u011bli b\u00fdt obez\u0159etn\u00ed a zv\u00e1\u017eit \u00fapln\u00e9 vypnut\u00ed slu\u017eeb m-platba.<\/h6>\n

\"\"Bezplatn\u00e1 slu\u017eba dTestu Va\u0161eSt\u00ed\u017enosti.cz, kter\u00e1 pom\u00e1h\u00e1 spot\u0159ebitel\u016fm \u0159e\u0161it st\u00ed\u017enosti na podnikatele, evidovala v roce 2022 n\u011bkolik set st\u00ed\u017enost\u00ed na vy\u00fa\u010dtov\u00e1n\u00ed mobiln\u00edho oper\u00e1tora O2, ve kter\u00fdch se objevovaly neobjednan\u00e9 polo\u017eky t\u0159et\u00edch stran, nap\u0159\u00edklad spole\u010dnost\u00ed INNOVATIVE MOBILE SOLUTIONS S.L. (\u0160pan\u011blsko); Mobile-Maestro (Nizozem\u00ed); DIMOCO Europe GmbH (\u010cR); Content for Mobile (Kypr); InfinitePlus SAS (Francie); Wireless works (USA); a dal\u0161\u00edch. dTest p\u0159edpokl\u00e1d\u00e1, \u017ee se mu poda\u0159ilo zachytit jen \u010d\u00e1st z velk\u00e9ho mno\u017estv\u00ed takov\u00fdch necht\u011bn\u00fdch objedn\u00e1vek. \u201eSpot\u0159ebitel\u00e9 v\u011bt\u0161inou netu\u0161ili, \u017ee se kliknut\u00edm na reklamu nebo na aplikaci stali z\u00e1kazn\u00edky t\u011bchto neobjednan\u00fdch slu\u017eeb. Teprve a\u017e z vy\u00fa\u010dtov\u00e1n\u00ed zjistili, \u017ee se stali ob\u011bt\u00ed podivn\u00e9ho sch\u00e9matu, ve kter\u00e9m mobiln\u00ed oper\u00e1tor O2 vyb\u00edral pro t\u0159et\u00ed strany pen\u00edze,<\/em>\u201c uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest a pokra\u010duje: \u201eNepochybujeme o tom, \u017ee existuje cel\u00e1 \u0159ada nepozorn\u00fdch \u00fa\u010dastn\u00edk\u016f, kte\u0159\u00ed st\u00e1le plat\u00ed a o probl\u00e9mu nev\u011bd\u00ed.\u201c<\/p>\n

Pokud si spot\u0159ebitel u mobiln\u00edho oper\u00e1tora O2 st\u011b\u017eoval, dost\u00e1valo se mu slu\u0161n\u00e9, ale nekompromisn\u00ed odpov\u011bdi: \u201eJedn\u00e1 se o standardn\u00ed formu online p\u0159edplatn\u00e9ho, kter\u00e9 bylo po\u0159\u00edzeno pomoc\u00ed platby p\u0159es internet na Va\u0161em \u010d\u00edsle. U n\u011bkter\u00fdch t\u011bchto plateb se mohlo st\u00e1t, \u017ee ji provedete kliknut\u00edm na reklamn\u00ed banner na n\u011bjak\u00e9m webu. O2 v tomto p\u0159\u00edpad\u011b je pouze zprost\u0159edkovatelem platby a nikoli jej\u00ed p\u0159\u00edjemce. Nelze tak reklamaci \u0159e\u0161it u n\u00e1s, ale bude zapot\u0159eb\u00ed se obr\u00e1tit p\u0159\u00edmo na poskytovatele, u kter\u00e9ho byla platba provedena\u2026\u201c<\/p>\n

Paradoxn\u00ed na cel\u00e9 situaci bylo, \u017ee se do n\u00ed dost\u00e1vali pouze \u00fa\u010dastn\u00edci mobiln\u00edho oper\u00e1tora O2. Vodafone i T-Mobile toti\u017e u sv\u00fdch m-plateb vy\u017eadovali od potvrzen\u00ed formou odesl\u00e1n\u00ed SMS ze strany \u00fa\u010dastn\u00edka, \u010d\u00edm\u017e zcela p\u0159ede\u0161li nev\u011bdom\u00e9mu objedn\u00e1v\u00e1n\u00ed. \u201eVelk\u00e9 mno\u017estv\u00ed st\u00ed\u017enost\u00ed na mobiln\u00edho oper\u00e1tora O2 v na\u0161\u00ed slu\u017eb\u011b Va\u0161eSt\u00ed\u017enosti.cz a report\u00e1\u017e po\u0159adu \u010cern\u00e9 ovce \u010cesk\u00e9 televize, kter\u00e1 se zab\u00fdvala t\u00edmto probl\u00e9mem, vedla v posledn\u00ed dob\u011b ke zm\u011bn\u011b ov\u011b\u0159ov\u00e1n\u00ed m-plateb u tohoto mobiln\u00edho oper\u00e1tora,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1 a dopl\u0148uje: \u201eP\u0159esto by spot\u0159ebitel\u00e9 m\u011bli aktivn\u011b kontrolovat sv\u00e1 vy\u00fa\u010dtov\u00e1n\u00ed a v p\u0159\u00edpad\u011b nejistoty mohou u sv\u00e9ho \u010d\u00edsla m-platbu zak\u00e1zat.\u201c<\/em><\/p>\n

Blokaci platby p\u0159es internet je mo\u017en\u00e9 prov\u00e9st v internetov\u00e9 samoobsluze, telefonicky nebo na pobo\u010dk\u00e1ch jednotliv\u00fdch mobiln\u00edch oper\u00e1tor\u016f. \u201eP\u0159ed jejich z\u00e1kazem zva\u017ete, zda m-platby vyu\u017e\u00edv\u00e1te. M-platby jsou toti\u017e n\u011bkdy u\u017eite\u010dn\u00e9, proto\u017ee prost\u0159ednictv\u00edm t\u00e9to slu\u017eby je mo\u017en\u00e9 zas\u00edlat d\u00e1rcovsk\u00e9 SMS nebo si zakoupit j\u00edzdenku na m\u011bstskou dopravu,\u201c<\/em> konstatuje Eduarda Hek\u0161ov\u00e1 a uzav\u00edr\u00e1: \u201e\u017d\u00e1dn\u00e1 slu\u017eba by v\u0161ak nem\u011bla v\u00e9st k nev\u011bdom\u00e9mu objedn\u00e1v\u00e1n\u00ed. Takov\u00e1 praktika je nep\u0159\u00edpustn\u00e1 a v budoucnu by byla dobr\u00fdm kandid\u00e1tem na hromadnou \u017ealobu.\u201c<\/em><\/p>\n

Pokud jste ze sv\u00e9ho vy\u00fa\u010dtov\u00e1n\u00ed zjistili, \u017ee plat\u00edte t\u0159et\u00ed stran\u011b za neobjednanou slu\u017ebu, \u0159e\u0161te to okam\u017eit\u011b. Spot\u0159ebitel\u00e9 se tak\u00e9 mohou pro radu a konzultaci obr\u00e1tit na bezplatnou spot\u0159ebitelskou poradnu dTestu, a to elektronicky na www.dtest.cz\/spotrebitelska-poradna<\/strong><\/a> nebo telefonicky na \u010d\u00edslo 299 149 009.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\u00da\u010dastn\u00edk\u016fm slu\u017eeb <\/p>\n","protected":false},"author":2,"featured_media":272864,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2023\/02\/08\/ra-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/272862"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=272862"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/272862\/revisions"}],"predecessor-version":[{"id":272865,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/272862\/revisions\/272865"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/272864"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=272862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=272862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=272862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}