{"id":265816,"date":"2022-10-25T13:56:16","date_gmt":"2022-10-25T12:56:16","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=265816"},"modified":"2022-10-26T15:37:38","modified_gmt":"2022-10-26T14:37:38","slug":"ceska-sporitelna-diky-aplikaci-george-klic-si-klienti-mohou-ihned-overit-zda-jim-vola-nas-banker","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=265816","title":{"rendered":"\u010cESK\u00c1 SPO\u0158ITELNA: D\u00edky aplikaci George kl\u00ed\u010d si klienti mohou ihned ov\u011b\u0159it, zda jim vol\u00e1 n\u00e1\u0161 bank\u00e9\u0159"},"content":{"rendered":"

\"\"<\/p>\n

 <\/p>\n

Klienti Spo\u0159itelny si mohou p\u0159i telefonn\u00edch hovorech s bank\u00e9\u0159em snadno ov\u011b\u0159it, \u017ee se jedn\u00e1 o skute\u010dn\u00e9ho zam\u011bstnance Spo\u0159itelny. B\u011bhem hovoru sta\u010d\u00ed bank\u00e9\u0159e vyzvat, aby zaslal klientovi do aplikace George kl\u00ed\u010d push notifikaci, ve kter\u00e9 je informace o jm\u00e9nu bank\u00e9\u0159e, jeho telefonn\u00edm \u010d\u00edsle a tak\u00e9 uveden unik\u00e1tn\u00ed \u010dty\u0159m\u00edstn\u00fd k\u00f3d, kter\u00fd na vyzv\u00e1n\u00ed klienta bank\u00e9\u0159 n\u00e1sledn\u011b p\u0159e\u010dte.<\/h6>\n

Tzv. vzd\u00e1len\u00e9 ov\u011b\u0159en\u00ed bank\u00e9\u0159e ji\u017e Spo\u0159itelna \u00fasp\u011b\u0161n\u011b otestovala b\u011bhem n\u011bkolika posledn\u00edch m\u011bs\u00edc\u016f p\u0159i hovorech z pobo\u010dkov\u00e9 s\u00edt\u011b, kontaktn\u00edho centra v Prost\u011bjov\u011b \u010di Ostrav\u011b, nyn\u00ed ho spou\u0161t\u00ed na v\u0161ech extern\u00edch call centrech, kter\u00e9 banka vyu\u017e\u00edv\u00e1.<\/p>\n

\u201eVzd\u00e1len\u00e9 ov\u011b\u0159en\u00ed bank\u00e9\u0159e je skv\u011bl\u00fdm n\u00e1strojem v boji proti podvodn\u00fdm telefon\u00e1t\u016fm, kter\u00e9 se v meziro\u010dn\u00edm srovn\u00e1n\u00ed v\u00edce ne\u017e dvojn\u00e1sobily. V pilotn\u00edm provozu, kdy jsme n\u00e1stroj proti vishingu vyzkou\u0161eli p\u0159i hovorech z klientsk\u00e9ho centra v Prost\u011bjov\u011b, si mo\u017enost ov\u011b\u0159en\u00ed bank\u00e9\u0159e vyzkou\u0161elo v pr\u016fm\u011bru 20 tis\u00edc klient\u016f m\u011bs\u00ed\u010dn\u011b. V\u011b\u0159\u00edme, \u017ee vzd\u00e1len\u00e9 ov\u011b\u0159en\u00ed bank\u00e9\u0159e pomoc\u00ed George kl\u00ed\u010de se postupn\u011b stane standardn\u00edm krokem v pr\u016fb\u011bhu ka\u017ed\u00e9ho hovoru,\u201d<\/em> \u0159\u00edk\u00e1 Ond\u0159ej Pohanka, kter\u00fd je odpov\u011bdn\u00fd za p\u0159ihla\u0161ov\u00e1n\u00ed do digit\u00e1ln\u00edho bankovnictv\u00ed George a m\u00e1 na starost rozvoj aplikace George kl\u00ed\u010d.<\/p>\n

Vzd\u00e1len\u00e9 ov\u011b\u0159en\u00ed bank\u00e9\u0159e v\u00fdznamn\u011b p\u0159isp\u011bje v boji proti r\u016fzn\u00fdm form\u00e1m phishingov\u00fdch<\/strong><\/a> a vishingov\u00fdch<\/strong><\/a> \u00fatok\u016f, kdy zpravidla klienty kontaktuje nezn\u00e1m\u00fd \u00fato\u010dn\u00edk, vyd\u00e1vaj\u00edc\u00ed se za zam\u011bstnance \u010cesk\u00e9 spo\u0159itelny, a sna\u017e\u00ed se z klienta vyl\u00e1kat p\u0159ihla\u0161ovac\u00ed a bezpe\u010dnostn\u00ed \u00fadaje k internetov\u00e9mu bankovnictv\u00ed (p\u0159ihla\u0161ovac\u00ed jm\u00e9no, heslo a datum narozen\u00ed) nebo \u00fadaje k platebn\u00ed kart\u011b klienta (\u010d\u00edslo karty, platnost, PIN ke a trojm\u00edstn\u00fd k\u00f3d uv\u00e1d\u011bn na zadn\u00ed stran\u011b karty). N\u00e1sledn\u011b klienta p\u0159esv\u011bd\u010d\u00ed, aby p\u0159edal bezpe\u010dnostn\u00ed k\u00f3dy z SMS nebo potvrdil operaci v aplikaci George kl\u00ed\u010d.<\/p>\n

Aplikaci George kl\u00ed\u010d pro bezpe\u010dn\u00e9 p\u0159ihla\u0161ov\u00e1n\u00ed do internetov\u00e9ho bankovnictv\u00ed \u010di potvrzov\u00e1n\u00ed platby kartou na internetu vyu\u017e\u00edv\u00e1 ji\u017e v\u00edce ne\u017e 1,9 milionu klient\u016f. D\u00edky n\u00ed se lze snadno spojit s klientsk\u00fdm centrem, spravovat za\u0159\u00edzen\u00ed, na kter\u00fdch lze George kl\u00ed\u010d pou\u017e\u00edvat, stejn\u011b tak zkontrolovat \u00farove\u0148 zabezpe\u010den\u00ed mobiln\u00edho za\u0159\u00edzen\u00ed.<\/p>\n

Podzimn\u00ed kampa\u0148 Spo\u0159itelny na (kyber)bezpe\u010dnost<\/h6>\n

Spo\u0159itelna z\u00e1rove\u0148 nav\u00e1zala na dubnovou kampa\u0148 #bezpe\u010dn\u00e1spo\u0159ka<\/a><\/strong> zam\u011b\u0159enou na kyberbezpe\u010dnost a od \u0159\u00edjna v n\u00ed pokra\u010duje zejm\u00e9na v on-line m\u00e9di\u00edch. C\u00edlem kampan\u011b je p\u0159edstavit u\u017eite\u010dn\u00e9 n\u00e1stroje, kter\u00e9 pom\u00e1haj\u00ed k ochran\u011b financ\u00ed. Na pobo\u010dk\u00e1ch jsou rovn\u011b\u017e k dispozici bank\u00e9\u0159i, kte\u0159\u00ed klient\u016fm pomohou s nastaven\u00edm George a bezpe\u010dnostn\u00ed aplikac\u00ed George kl\u00ed\u010d, z\u00e1rove\u0148 jim porad\u00ed, jak m\u00edt osobn\u00ed data v bezpe\u010d\u00ed, jak bezpe\u010dn\u011b platit nebo jak si d\u00e1vat pozor na phishing a dal\u0161\u00ed podvody na internetu.<\/p>\n

V\u00edce o kampani: https:\/\/www.csas.cz\/bezpecnasporka <\/strong><\/a><\/p>\n

V\u00edce o bezpe\u010dnosti: https:\/\/csas.cz\/bezpecnost<\/strong><\/a><\/p>\n

(tz-spo\u0159)<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  Klienti <\/p>\n","protected":false},"author":2,"featured_media":216005,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[128],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/16\/\u010desk\u00e1-spo\u0159itelna-logo.png","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/265816"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=265816"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/265816\/revisions"}],"predecessor-version":[{"id":265817,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/265816\/revisions\/265817"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/216005"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=265816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=265816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=265816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}