{"id":264398,"date":"2022-10-04T17:06:56","date_gmt":"2022-10-04T16:06:56","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=264398"},"modified":"2022-10-04T17:06:56","modified_gmt":"2022-10-04T16:06:56","slug":"dtest-nastrahy-plateb-mobilem","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=264398","title":{"rendered":"dTest: N\u00e1strahy plateb mobilem"},"content":{"rendered":"
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Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n

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P\u0159i\u0161la v\u00e1m SMS s informacemi o zaplacen\u00ed, p\u0159esto\u017ee jste k platb\u011b nedali \u017e\u00e1dn\u00fd pokyn? M\u011bli byste ur\u010dit\u011b zbyst\u0159it, a to i v p\u0159\u00edpad\u011b, \u017ee v\u00e1m nebyla ode\u010dtena nijak vysok\u00e1 \u010d\u00e1stka. Nen\u00ed toti\u017e v\u00fdjimkou, \u017ee jsou tyto platby strh\u00e1v\u00e1ny opakovan\u011b za vyu\u017e\u00edv\u00e1n\u00ed slu\u017eby, o kter\u00e9 jste dokonce nikdy nesly\u0161eli. Jak je to mo\u017en\u00e9 a jak se d\u00e1 t\u011bmto platb\u00e1m zabr\u00e1nit?<\/h6>\n
Co m\u016f\u017ee st\u00e1t za takovou platbou?<\/h6>\n

\"\"Takzvan\u00e9 pr\u00e9miov\u00e9 SMS nejsou levnou z\u00e1le\u017eitost\u00ed \u2013 \u010d\u00e1stka za jednu SMS m\u016f\u017ee b\u00fdt i 600 K\u010d. \u201eV praxi se v\u0161ak setk\u00e1v\u00e1me zejm\u00e9na s opakuj\u00edc\u00edmi se \u010d\u00e1stkami 99 K\u010d \u010di 299 K\u010d,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. S p\u0159\u00edpady, kdy spot\u0159ebitel\u016fm p\u0159i\u0161la SMS s informac\u00ed o proveden\u00e9 platb\u011b, ani\u017e by v danou chv\u00edli n\u011bjakou objedn\u00e1vku \u010dinili, se spot\u0159ebitelsk\u00e1 poradna dTestu setk\u00e1v\u00e1 velmi \u010dasto. Za velkou \u010d\u00e1st\u00ed st\u00ed\u017enost\u00ed na opakuj\u00edc\u00ed se slu\u017eby stoj\u00ed objedn\u00e1vky star\u0161\u00edho data, kter\u00e9 byly zpoplatn\u011bny pozd\u011bji. Typicky jsou to nab\u00eddky, kdy je prvn\u00ed m\u011bs\u00edc objednan\u00e9 slu\u017eby zdarma a podobn\u011b. Slu\u017ebou v takov\u00e9m p\u0159\u00edpad\u011b m\u016f\u017ee b\u00fdt nap\u0159\u00edklad p\u0159edplatn\u00e9 hry nebo p\u0159\u00edstup k placen\u00fdm str\u00e1nk\u00e1m na internetu, ale n\u011bkdy je touto slu\u017ebou tak\u00e9 t\u0159eba lokalizace telefonu. Objedn\u00e1vka m\u016f\u017ee v ur\u010dit\u00fdch p\u0159\u00edpadech vzniknout i kliknut\u00edm na odkaz v online h\u0159e. Po\u010detnou skupinu ale tvo\u0159\u00ed i spot\u0159ebitel\u00e9, kte\u0159\u00ed objedn\u00e1vku neu\u010dinili v\u016fbec a jsou jim \u010d\u00e1stky strh\u00e1v\u00e1ny pravideln\u011b. \u201eV takov\u00fdch p\u0159\u00edpadech je vhodn\u00e9 neprodlen\u011b kontaktovat spole\u010dnost, kter\u00e1 neobjednanou slu\u017ebu poskytuje, nebo oper\u00e1tora, kter\u00fd spot\u0159ebiteli pom\u016f\u017ee s dal\u0161\u00edm postupem a p\u0159\u00edpadn\u011b zablokuje dal\u0161\u00ed platby,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1.<\/p>\n

Neexistuj\u00edc\u00ed objedn\u00e1vka<\/h6>\n

V p\u0159\u00edpad\u011b, \u017ee spot\u0159ebitel\u00e9 nic neobjednaj\u00ed, nejsou samoz\u0159ejm\u011b povinni nic platit. V p\u0159\u00edpad\u011b sporu by spole\u010dnost musela prok\u00e1zat, \u017ee byla u\u010din\u011bna objedn\u00e1vka. P\u0159esto nen\u00ed vhodn\u00e9 s \u0159e\u0161en\u00edm p\u0159\u00edli\u0161 ot\u00e1let a je lep\u0161\u00ed nezn\u00e1m\u00e9 platby \u0159e\u0161it bezodkladn\u011b. Z na\u0161ich zku\u0161enost\u00ed m\u016f\u017eeme potvrdit, \u017ee spole\u010dnosti pen\u00edze po v\u00fdzv\u011b \u010dasto vrac\u00ed. \u201eV r\u00e1mci slu\u017eby Va\u0161eSt\u00ed\u017enosti.cz<\/a><\/strong> evidujeme des\u00edtky st\u00ed\u017enost\u00ed, kter\u00e9 byly s poskytovatelem slu\u017eby vy\u0159e\u0161eny dohodou \u2013 p\u0159edplatn\u00e9 bylo ukon\u010deno a str\u017een\u00e9 pen\u00edze spot\u0159ebitel\u016fm vr\u00e1ceny,\u201c<\/em> uji\u0161\u0165uje Eduarda Hek\u0161ov\u00e1.<\/p>\n

Jak slu\u017ebu zru\u0161it<\/h6>\n

Pokud jsou spot\u0159ebiteli strh\u00e1v\u00e1ny pen\u00edze a on netu\u0161\u00ed za co, existuje jednoduch\u00e1 rada, jak slu\u017ebu zru\u0161it okam\u017eit\u011b. Nemus\u00ed ani zn\u00e1t konkr\u00e9tn\u00edho poskytovatele, v\u0161ichni poskytovatel\u00e9 t\u011bchto slu\u017eeb jsou toti\u017e povinni reagovat na zru\u0161en\u00ed p\u0159edplatn\u00e9ho formou SMS s textem \u201eSTOP\u201c na p\u011btim\u00edstn\u00e9 \u010d\u00edslo slu\u017eby. Toto \u010d\u00edslo je shodn\u00e9 s prvn\u00edmi p\u011bti \u010d\u00edslicemi telefonn\u00edho \u010d\u00edsla, ze kter\u00e9ho byla SMS odesl\u00e1na. Pokud tedy p\u0159ijde SMS o zaplacen\u00ed z \u010d\u00edsla 901 901 901, m\u016f\u017ee spot\u0159ebitel slu\u017ebu zru\u0161it zasl\u00e1n\u00edm SMS s textem \u201eSTOP\u201c na \u010d\u00edslo 90190.<\/p>\n

Pokud by poskytovatel slu\u017eby takovou SMS ignoroval, m\u016f\u017ee spot\u0159ebitel slu\u017ebu reklamovat. To je nutn\u00e9 u\u010dinit p\u0159\u00edmo u poskytovatele t\u00e9to slu\u017eby. Pokud by tato reklamace nebyla vy\u0159\u00edzena, m\u00e1 spot\u0159ebitel mo\u017enost obr\u00e1tit se na Asociaci poskytovatel\u016f mobiln\u00edch slu\u017eeb na e-mailov\u00e9 adrese platmobilem@apms.cz<\/strong><\/a>, kam za\u0161le kopii komunikace s poskytovatelem slu\u017eby.<\/p>\n

Pokud by si v\u0161ak spot\u0159ebitel\u00e9 s t\u011bmito platbami d\u00e1le nev\u011bd\u011bli rady, mohou se samoz\u0159ejm\u011b obr\u00e1tit ka\u017ed\u00fd v\u0161edn\u00ed den na na\u0161i telefonickou poradnu na \u010d\u00edsle 299 149 009 od 9 do 17 hodin nebo na slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz<\/strong><\/a>.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  P\u0159i\u0161la <\/p>\n","protected":false},"author":2,"featured_media":264400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/10\/04\/r\u00e1m-poradna.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/264398"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=264398"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/264398\/revisions"}],"predecessor-version":[{"id":264399,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/264398\/revisions\/264399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/264400"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=264398"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=264398"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=264398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}