{"id":262822,"date":"2022-09-12T08:37:26","date_gmt":"2022-09-12T07:37:26","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=262822"},"modified":"2022-09-12T08:37:26","modified_gmt":"2022-09-12T07:37:26","slug":"vseobecna-zdravotni-pojistovna-reklamace-plomby","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=262822","title":{"rendered":"V\u0160EOBECN\u00c1 ZDRAVOTN\u00cd POJI\u0160\u0164OVNA: Reklamace plomby"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-201756 size-full\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/08\/31\/vzp-logo.png\" alt=\"\" width=\"646\" height=\"223\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/08\/31\/vzp-logo.png 646w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/08\/31\/vzp-logo-300x104.png 300w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/p>\n<h6 style=\"text-align: center;\">OT\u00c1ZKA T\u00ddDNE:<\/h6>\n<h6 style=\"text-align: center;\">M\u016f\u017eu reklamovat u zuba\u0159e nepoveden\u00e1 rovn\u00e1tka nebo t\u0159eba vypadlou plombu?<\/h6>\n<h6 style=\"text-align: center;\">ODPOV\u011a\u010e:<\/h6>\n<p class=\"-wm-MsoNormal\"><b>Stomatologick\u00e9 v\u00fdrobky<\/b><\/p>\n<p class=\"-wm-MsoNormal\">Pojem\u00a0<b>\u201ereklamace\u201c zn\u00e1me u individu\u00e1ln\u011b zhotovovan\u00fdch\u00a0stomatologick\u00fdch v\u00fdrobk\u016f. T\u011bmi jsou nap\u0159. m\u016fstky, korunky, zubn\u00ed prot\u00e9zy \u010di ortodontick\u00fd apar\u00e1t\u00a0<\/b>(rovn\u00e1tka)<b>.<\/b>\u00a0<b>Pokud stomatologick\u00fd v\u00fdrobek vykazuje vady, m\u016f\u017ee ho pacient u zhotovitele reklamovat v\u00a0z\u00e1ru\u010dn\u00ed dob\u011b 24 m\u011bs\u00edc\u016f.<\/b>\u00a0Zubn\u00ed l\u00e9ka\u0159 je povinen reklamaci vy\u0159\u00eddit do 30 dn\u016f.<\/p>\n<p class=\"-wm-MsoNormal\">Pacient by se m\u011bl s reklamac\u00ed v\u017edy obr\u00e1tit na zubn\u00edho l\u00e9ka\u0159e, kter\u00fd pr\u00e1ci provedl. L\u00e9ka\u0159 m\u00e1 povinnost\u00a0se reklamac\u00ed zab\u00fdvat a zjednat n\u00e1pravu, tedy ji i p\u0159\u00edpadn\u011b projednat s laborato\u0159\u00ed, pokud je chyba na jej\u00ed stran\u011b. Zubn\u00ed l\u00e9ka\u0159<b>\u00a0je povinen pacientovi vydat p\u00edsemn\u00e9 potvrzen\u00ed obsahuj\u00edc\u00ed informace, co je obsahem reklamace, datum reklamace a jak\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace pacient po\u017eaduje.<\/b>\u00a0T\u00edm m\u016f\u017ee b\u00fdt po\u017eadavek na odstran\u011bn\u00ed vady nebo odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed vynalo\u017een\u00fdch pen\u011bz.\u00a0<b>A n\u00e1sledn\u011b pak tak\u00e9 potvrzen\u00ed\u00a0o datu a zp\u016fsobu\u00a0vy\u0159\u00edzen\u00ed reklamace v\u010detn\u011b potvrzen\u00ed o proveden\u00ed opravy a dob\u011b jej\u00edho trv\u00e1n\u00ed, p\u0159\u00edpadn\u011b p\u00edsemn\u00e9 od\u016fvodn\u011bn\u00ed zam\u00edtnut\u00ed reklamace<\/b>.<\/p>\n<p class=\"-wm-MsoNormal\"><a name=\"-wm-_Hlk111451809\"><\/a>V p\u0159\u00edpad\u011b neuzn\u00e1n\u00ed odpov\u011bdnosti ze strany zubn\u00edho l\u00e9ka\u0159e, resp. nedohody mezi pacientem a\u00a0o\u0161et\u0159uj\u00edc\u00edm l\u00e9ka\u0159em \u0159e\u0161\u00ed dal\u0161\u00ed spory \u010cesk\u00e1 stomatologick\u00e1 komora podle m\u00edsta pracovi\u0161t\u011b l\u00e9ka\u0159e.<\/p>\n<p class=\"-wm-MsoNormal\"><b>Nelze reklamovat ztracen\u00e9 nebo \u0161patn\u00fdm zach\u00e1zen\u00edm zni\u010den\u00e9 stomatologick\u00e9 n\u00e1hrady, l\u00e9\u010debn\u00e9 a rehabilita\u010dn\u00ed pom\u016fcky nebo ortodontick\u00e9 apar\u00e1ty<\/b>. Takt\u00e9\u017e nelze reklamovat stomatologick\u00fd v\u00fdrobek z\u00a0d\u016fvodu \u00farazu a n\u00e1sledn\u00e9ho po\u0161kozen\u00ed v\u00fdrobku.<\/p>\n<p class=\"-wm-MsoNormal\"><b>Zubn\u00ed v\u00fdpl\u0148 (plomba)<\/b><b><\/b><\/p>\n<p class=\"-wm-MsoNoSpacing\">Zhotoven\u00ed zubn\u00ed v\u00fdpln\u011b je\u00a0<b>stomatologick\u00fdm v\u00fdkonem a u toho \u201ez\u00e1ruka\u201c neexistuje<\/b>.\u00a0<b>Tento pojem zn\u00e1me<\/b>\u00a0<b>pouze u stomatologick\u00fdch<\/b>\u00a0<b>v\u00fdrobk\u016f<\/b>, kter\u00fdmi jsou nap\u0159. m\u016fstky, korunky \u010di zubn\u00ed prot\u00e9zy,\u00a0<b>ale nikoliv u zubn\u00ed v\u00fdpln\u011b<\/b>. Nelze to tedy ch\u00e1pat tak, \u017ee na zhotovenou plombu m\u00e1te z\u00e1ruku ve smyslu spot\u0159ebitelsk\u00e9 z\u00e1ruky na zakoupen\u00fd v\u00fdrobek.<\/p>\n<p class=\"-wm-MsoNormal\"><b>Zubn\u00ed l\u00e9ka\u0159\u00a0<\/b>v\u00a0ka\u017ed\u00e9m p\u0159\u00edpad\u011b\u00a0<b>odpov\u00edd\u00e1 za spr\u00e1vn\u00e9 proveden\u00ed v\u00fdkonu, tedy zhotoven\u00ed zubn\u00ed v\u00fdpln\u011b<\/b>.\u00a0<b>V\u00a0p\u0159\u00edpad\u011b nespokojenosti s\u00a0proveden\u00fdm v\u00fdkonem<\/b>\u00a0<b>by se pacient m\u011bl obr\u00e1tit na zubn\u00edho l\u00e9ka\u0159e, kter\u00fd v\u00fdpl\u0148<\/b>\u00a0<b>zhotovil<\/b>. V\u00a0p\u0159\u00edpad\u011b, \u017ee mu bude tento l\u00e9ka\u0159 d\u011blat opravu zubn\u00ed v\u00fdpln\u011b proto, \u017ee ji p\u0159edt\u00edm provedl nekvalitn\u011b, m\u011bl by tak samoz\u0159ejm\u011b u\u010dinit na vlastn\u00ed n\u00e1klady<b>.<\/b><\/p>\n<p class=\"-wm-MsoNormal\"><b>Jedn\u00e1-li se o z\u00e1va\u017en\u011bj\u0161\u00ed p\u0159\u00edpady, je vhodn\u011bj\u0161\u00ed podat<\/b>\u00a0<b>p\u00edsemnou st\u00ed\u017enost.\u00a0<\/b>Podle z\u00e1kona \u010d. 372\/2011 Sb., o\u00a0zdravotn\u00edch slu\u017eb\u00e1ch, se st\u00ed\u017enost pod\u00e1v\u00e1 poskytovateli zdravotn\u00ed slu\u017eby, proti kter\u00e9mu sm\u011b\u0159uje \u2013 tedy nej\u010dast\u011bji samotn\u00e9mu zubn\u00edmu l\u00e9ka\u0159i nebo vedouc\u00edmu zdravotnick\u00e9ho za\u0159\u00edzen\u00ed. Pokud pacient s\u00a0jej\u00edm vy\u0159\u00edzen\u00edm nesouhlas\u00ed, m\u016f\u017ee d\u00e1le podat st\u00ed\u017enost p\u0159\u00edslu\u0161n\u00e9mu spr\u00e1vn\u00edmu org\u00e1nu, kter\u00fd tomuto poskytovateli ud\u011blil opr\u00e1vn\u011bn\u00ed k\u00a0poskytov\u00e1n\u00ed zdravotn\u00edch slu\u017eeb. Poji\u0161t\u011bnec mus\u00ed z\u00e1rove\u0148 uv\u00e9st d\u016fvody nesouhlasu s\u00a0vy\u0159\u00edzen\u00edm st\u00ed\u017enosti poskytovatelem. Pacient se tak\u00e9 m\u016f\u017ee obr\u00e1tit na \u010ceskou stomatologickou komoru.<\/p>\n<p class=\"-wm-MsoNormal\"><b>V\u00a0p\u0159\u00edpad\u011b, \u017ee pacient nebyl spokojen\u00fd s\u00a0prac\u00ed sv\u00e9ho zubn\u00edho l\u00e9ka\u0159e, m\u016f\u017ee p\u0159ej\u00edt k\u00a0jin\u00e9mu l\u00e9ka\u0159i a \u0159e\u0161it tuto z\u00e1le\u017eitost i po p\u0159estupu<\/b>. Pokud mu nov\u00fd zubn\u00ed l\u00e9ka\u0159 bude prov\u00e1d\u011bt opravu zubn\u00ed v\u00fdpln\u011b z\u00a0d\u016fvodu, \u017ee ji p\u016fvodn\u00ed l\u00e9ka\u0159 provedl nekvalitn\u011b, p\u016fjde tato \u00fahrada za pacientem.<\/p>\n<p class=\"-wm-MsoNormal\"><a name=\"-wm-_Hlk111452930\"><\/a><b>Zubn\u00ed l\u00e9ka\u0159 by m\u011bl pacientovi v\u017edy pro opravu doporu\u010dit takov\u00fd materi\u00e1l, kter\u00fd bude nejvhodn\u011bj\u0161\u00ed s\u00a0ohledem na aktu\u00e1ln\u00ed stav jeho chrupu\u00a0s\u00a0p\u0159ihl\u00e9dnut\u00edm k\u00a0celkov\u00e9mu zdravotn\u00edmu stavu.<\/b>\u00a0Pacientovi by m\u011bl p\u0159ed proveden\u00edm v\u00fdkonu vysv\u011btlit, co mu bude konkr\u00e9tn\u011b prov\u00e1d\u011bt a pro\u010d.<\/p>\n<p class=\"-wm-MsoNormal\"><strong>(tz-vzp)<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OT\u00c1ZKA T\u00ddDNE: <\/p>\n","protected":false},"author":2,"featured_media":262823,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/09\/12\/r\u00e1m-poradna.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/262822"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=262822"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/262822\/revisions"}],"predecessor-version":[{"id":262824,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/262822\/revisions\/262824"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/262823"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=262822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=262822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=262822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}